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- Mattress Firm
About Mattress Firm
Mattress Firm is an American specialty mattress retailer headquartered in Houston, Texas. The company sells mattresses, adjustable bases, bed frames, pillows, sheets, mattress protectors, and other sleep-related products through stores and its e-commerce platform.
Mattress Firm was founded in Houston on July 4, 1986. It expanded through new stores and acquisitions to become one of the largest specialty mattress retailers in the United States.
The company operates physical stores under the Mattress Firm name and offers delivery, setup, removal, financing, warranty assistance, and sleep-product guidance. Mattress Firm is part of the wider ownership structure associated with Tempur Sealy International, now operating as Somnigroup International.
Quick Information
Corporate Phone Number
1-866-942-3551
This number is associated with Mattress Firm corporate inquiries in company and headquarters listings.
Customers with orders, deliveries, returns, or warranty questions should use the official Customer Care number below.
Customer Service Number
1-877-384-2903
Mattress Firm uses this number for Customer Care assistance involving orders, deliveries, returns, exchanges, and other purchase-related questions.
Corporate Office Address
Mattress Firm
10201 South Main Street
Houston, TX 77025
United States
This address is associated with Mattress Firm’s Houston corporate operations.
Headquarters Address
10201 South Main Street
Houston, TX 77025
United States
Mattress Firm was founded in Houston and continues to maintain its principal business operations in the city.
Mattress Firm primarily directs customer inquiries through its Customer Care number and online contact resources.
Customers should avoid sending payment-card numbers, financing credentials, or other sensitive information through unsecured email.
Industry
Mattress retail, furniture, bedding, and sleep products
Founded / Established
1986
Mattress Firm was founded in Houston, Texas, on July 4, 1986.
Number of Employees
More than 6,500 employees
Mattress Firm employs retail sales associates, delivery personnel, warehouse employees, customer-care representatives, merchandising teams, technology professionals, and corporate staff.
Corporate Office Hours
Mattress Firm does not publish a universal visitor schedule for its corporate headquarters.
Store and Customer Care hours vary. Customers should check the official store page or Contact Us information before visiting or calling.
Website
Investor Relations
Mattress Firm does not operate an independent publicly traded investor-relations program.
Corporate investor information is available through its parent organization, Somnigroup International.
Careers Page
https://www.mattressfirm.com/careers.html
Career opportunities may include store sales, management, distribution, customer care, technology, merchandising, marketing, and corporate roles.
Mattress Firm Products & Services
Mattress Firm sells sleep products from major bedding brands through physical stores, online ordering, delivery, and customer-support services.
Mattresses
Mattress Firm sells innerspring, memory-foam, hybrid, latex, cooling, and specialty mattresses.
Customers can compare products by size, firmness, sleeping position, material, brand, features, and price.
Adjustable Bases
Adjustable bases allow customers to raise or lower different parts of the mattress.
Features may include wireless controls, programmable positions, massage settings, lighting, USB ports, and anti-snore positions.
Bed Frames and Foundations
The company sells bed frames, foundations, box springs, platforms, and related mattress-support products.
Compatibility depends on the mattress, bed size, adjustable base, and manufacturer requirements.
Pillows
Mattress Firm offers memory-foam, down-alternative, cooling, contour, and specialty pillows.
Customers can choose products based on sleeping position, firmness preference, material, and temperature needs.
Bedding and Accessories
Available accessories include sheets, comforters, blankets, mattress protectors, pillow protectors, and cooling bedding.
Mattress and pillow protectors can help customers satisfy certain warranty or trial requirements.
Delivery and Setup
Eligible purchases may include or offer delivery, setup, and removal services.
Fees, timing, geographic availability, and removal restrictions depend on the order and selected service.
Mattress Trial and Returns
Mattress Firm offers trial or return options subject to its current policies, minimum-use periods, product condition requirements, fees, and exclusions.
Customers should review the written terms applicable on the purchase date.
Financing
Mattress Firm offers financing options through third-party financial providers.
Approval, interest, minimum payments, promotional periods, and account servicing are controlled by the applicable financing agreement.
Warranty Assistance
Mattresses and accessories may include manufacturer warranties covering qualifying defects.
Normal wear, comfort preference, stains, damage, improper support, and unsanitary conditions may be excluded.
Commercial Sales
Mattress Firm may provide bedding solutions for businesses, organizations, hospitality operations, and other commercial customers.
Product selection and terms depend on the size and type of order.
Mattress Firm Corporate Phone Numbers
Mattress Firm Corporate Phone Number
1-866-942-3551
This number is associated with Mattress Firm corporate contact information.
Mattress Firm Customer Service Number
1-877-384-2903
Customers can use this number for order assistance, delivery questions, returns, exchanges, product concerns, and other Customer Care matters.
Mattress Firm Customer Support Number
1-877-384-2903
This is Mattress Firm’s principal Customer Care telephone contact.
Mattress Firm Toll-Free Number
1-877-384-2903
Customers throughout the United States can use this toll-free number to request assistance with qualifying Mattress Firm purchases.
Mattress Firm Store Numbers
Each Mattress Firm location maintains a local telephone number.
Customers can use the official store locator to find a store’s address, telephone number, hours, and available services.
How to Reach a Real Person at Mattress Firm
Call Mattress Firm Customer Care at 1-877-384-2903 and follow the prompts for an existing order, delivery, return, exchange, warranty, or another customer-service matter. Customers may also contact the store where the purchase was made, particularly when the concern involves an in-store agreement or sales discussion.
Have your order number, purchaser’s name, delivery address, store location, product information, and purchase date ready. Explain the problem and the resolution you are requesting. If the initial representative cannot resolve the matter, ask for a supervisor and request a case number.
Mattress Firm Headquarters & Corporate Office Address
Mattress Firm Corporate Headquarters
Mattress Firm
10201 South Main Street
Houston, TX 77025
United States
This address is associated with Mattress Firm’s Houston headquarters and corporate operations.
Mattress Firm Retail Stores
Mattress Firm operates retail stores throughout the United States.
Each store has its own address, telephone number, and operating hours. Customers can use the official store locator to find current information.
Mattress Firm Distribution Locations
Mattress Firm uses warehouses and distribution facilities to prepare and deliver customer orders.
These facilities should not automatically be used for returns, complaints, or corporate correspondence.
Return and Warranty Addresses
Mattresses and accessories should not be shipped to the corporate office unless Mattress Firm provides written instructions.
Contact Customer Care to determine whether an inspection, store visit, pickup, delivery exchange, or manufacturer warranty process is required.
How to File a Complaint Against Mattress Firm
Step 1: Contact the Store
Start with the Mattress Firm store where the purchase was made.
Provide the salesperson’s name, order number, product information, purchase date, and a clear description of the problem.
Step 2: Request the Store Manager
If the sales associate cannot resolve the complaint, ask to speak with the store manager.
Explain the requested resolution and ask the manager to document the complaint in the order record.
Step 3: Contact Mattress Firm Customer Care
Call 1-877-384-2903 for additional assistance.
Provide your order number, store location, previous contact information, delivery details, and requested outcome.
Step 4: Document Product or Delivery Problems
Take photographs of damaged products, packaging, labels, stains, defects, or delivery damage.
Keep the receipt, sales agreement, financing documents, delivery records, and previous communications.
Step 5: Review the Trial and Return Policy
Read the trial, exchange, return, and fee terms that applied when the mattress was purchased.
Minimum-use periods, restocking charges, delivery fees, product-condition rules, and exclusions may affect the available resolution.
Step 6: Submit a Warranty Claim
If the issue appears to be a manufacturing defect, follow the applicable warranty process.
Provide photographs, proof of purchase, product labels, foundation information, and other documents requested for inspection.
Step 7: Escalate Financing Complaints Separately
Billing or financing disputes may need to be submitted directly to the bank or financing company identified in the credit agreement.
Continue making required payments unless the finance provider gives different written instructions.
Step 8: Contact the Corporate Office
An unresolved corporate complaint may be mailed to:
Mattress Firm
Attention: Customer Relations or Executive Office
10201 South Main Street
Houston, TX 77025
United States
Send copies of supporting evidence and use a mailing method that provides tracking and delivery confirmation.
Step 9: Review Consumer-Protection Options
If the complaint remains unresolved, contact the appropriate state consumer-protection agency, state attorney general, or another authority responsible for the matter.
Payment disputes may also be discussed with the payment provider, subject to its deadlines and evidence requirements.
Step 10: Keep Complete Records
Retain receipts, order confirmations, photographs, warranty documents, delivery records, emails, case numbers, and written responses.
