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- Mattress Firm
About Mattress Firm
Mattress Firm, Inc. is a major mattress and bedding retailer in the United States. The company operates a large network of retail stores and an online shopping platform offering mattresses, adjustable bases, pillows, bedding and other sleep products.
Mattress Firm was founded in 1986 and is headquartered in Houston, Texas.
The company was acquired by Tempur Sealy International in 2025. Tempur Sealy subsequently changed its corporate name to Somnigroup International Inc.
Quick Information
Legal Company Name
Mattress Firm, Inc.
Industry
Mattress, bedding and home furnishings retail
Founded
1986
Headquarters
Houston, Texas
Corporate Headquarters Address
10201 S Main Street
Houston, TX 77025
United States
Corporate Phone
(713) 923-1096
Parent Company
Somnigroup International Inc.
Company Type
Private subsidiary
Official Website
Parent Company
Somnigroup International
The 10201 S Main Street address is associated with Mattress Firm’s Houston headquarters and corporate operations.
Products and Services
Mattress Firm offers products and services including:
- Mattresses
- Memory foam mattresses
- Hybrid mattresses
- Innerspring mattresses
- Adjustable mattresses
- Adjustable bases
- Bed frames
- Pillows
- Bedding
- Mattress protectors
- Sheets
- Bedroom accessories
- Sleep products
- Mattress delivery
- Mattress removal
- Financing options
- Sleep consultations
Product availability varies by store and online inventory.
Corporate Phone Numbers and Contact Information
Mattress Firm Corporate Office
Mattress Firm’s corporate operations are based in Houston, Texas.
The company has historically used (713) 923-1096 among its corporate contact numbers. Because customer-service numbers can change, customers should use the official Mattress Firm customer-care resources for current order and service assistance.
Customer Service
Customers can contact Mattress Firm about:
- Orders
- Delivery
- Returns
- Exchanges
- Mattress warranties
- Financing
- Store experiences
- Product questions
- Billing
- Account issues
Parent Company
Mattress Firm is part of Somnigroup International, formerly known as Tempur Sealy International.
How to Reach a Real Person at Mattress Firm
Before contacting Mattress Firm, have:
- Order number
- Customer name
- Email address
- Store location
- Purchase date
- Product information
- Delivery details
- Receipt
- Warranty information
- Description of the problem
- Previous case number
Providing the original order information can help customer service locate the transaction.
Mattress Firm Headquarters and Corporate Office Address
Mattress Firm, Inc.
10201 S Main Street
Houston, TX 77025
United States
The 10201 S Main Street address has been used as Mattress Firm’s corporate headquarters and appears in company-related legal and corporate records.
Mattress Firm Customer Assistance
Customers may need assistance with:
- Mattress purchases
- Online orders
- Store purchases
- Delivery
- Returns
- Exchanges
- Warranty claims
- Damaged products
- Financing
- Billing
- Product information
- Store complaints
- Sleep-product questions
For store-specific problems, customers should generally begin with the store where the purchase was made.
Mattress Delivery and Order Assistance
Customers with delivery issues should keep:
- Order number
- Delivery date
- Store information
- Product name
- Delivery confirmation
- Receipt
- Photos of damage, when relevant
- Previous customer-service correspondence
For damaged or incorrect products, photographs can help document the condition at delivery.
Mattress Warranty and Product Concerns
Customers with warranty questions should review the applicable warranty terms and keep proof of purchase.
Relevant information may include:
- Original receipt
- Order number
- Product model
- Purchase date
- Warranty documentation
- Photos
- Description of the defect
Warranty coverage can depend on the product, manufacturer and applicable terms.
How to File a Complaint Against Mattress Firm
Step 1: Contact the Store
For a store-specific issue, begin with the location where the purchase occurred.
Step 2: Contact Customer Service
If the issue is not resolved, contact Mattress Firm’s customer-service team.
Step 3: Provide Purchase Details
Include the order number, product information, receipt and purchase date.
Step 4: Explain the Resolution You Want
Clearly state whether you are requesting a return, exchange, repair, refund or another appropriate solution.
Step 5: Keep the Case Number
Save any reference number provided by customer service.
Step 6: Preserve Supporting Records
Keep receipts, photographs, emails, warranty information and delivery records.
Step 7: Request Escalation
If necessary, ask for a supervisor or appropriate management review.
Step 8: Consider Outside Assistance
For unresolved consumer or legal disputes, customers may consider contacting the appropriate consumer-protection agency or qualified legal professional.
Corporate and Parent Company Information
Mattress Firm became part of Tempur Sealy following the completion of the acquisition in 2025. Tempur Sealy subsequently became Somnigroup International.
John Eck stepped down as Mattress Firm’s CEO following the acquisition, and Scott Thompson was announced as interim CEO during the transition.
Because Mattress Firm is now a subsidiary, its corporate structure differs from the company’s earlier period as an independent business.
Frequently Asked Questions
1. Where is Mattress Firm headquartered?
Mattress Firm is headquartered in Houston, Texas, with its corporate address associated with 10201 S Main Street, Houston, TX 77025.
2. What is Mattress Firm’s corporate phone number?
Mattress Firm has used (713) 923-1096 among its corporate contact numbers. Customers should use the official customer-service channel for current support information.
3. Who owns Mattress Firm?
Mattress Firm is owned by Somnigroup International, formerly known as Tempur Sealy International.
4. When was Mattress Firm founded?
Mattress Firm was founded in 1986.
5. What does Mattress Firm sell?
Mattress Firm sells mattresses, adjustable bases, pillows, bedding, bed frames, mattress protectors and other sleep-related products.
6. How do I contact Mattress Firm customer service?
Customers should use Mattress Firm’s official customer-service resources for current assistance with orders, deliveries, returns, warranties and other issues.
7. How do I file a complaint against Mattress Firm?
Start with the store involved or Mattress Firm customer service. Provide your order information and request escalation if the issue is not resolved.
8. Can I visit Mattress Firm headquarters for customer service?
The Houston corporate office should not automatically be treated as a public walk-in customer-service center. Customers should use the appropriate store or customer-service channel.
9. Is Mattress Firm still an independent company?
No. Mattress Firm was acquired by Tempur Sealy in 2025, and the parent company subsequently changed its name to Somnigroup International.
