Main Event
Main Event is a U.S. family entertainment and dining brand combining bowling, arcade games, laser tag, virtual reality, billiards, food, beverages, birthday parties, corporate events, and other location-based entertainment under one roof. The company opened its first venue in Lewisville, Texas, in 1998, with the goal of bringing multiple family entertainment activities and restaurant services together in a single large-format center.
Main Event expanded nationally after being acquired by Ardent Leisure in 2006. A second major ownership change occurred in 2022, when Dave & Buster’s Entertainment, Inc. acquired Main Event. Main Event now operates as one of Dave & Buster’s two major reporting brands, with Dave & Buster’s positioned more heavily toward adults and Main Event focused strongly on families, teenagers, birthdays, and group entertainment.
As of August 2026, Dave & Buster’s Entertainment reported 66 Main Event locations in 24 U.S. states, up from 64 stores at the end of fiscal 2025. The parent company is headquartered in Coppell, Texas, and operates Main Event as part of the same publicly traded entertainment group.
Main Event is currently part of Dave & Buster’s Entertainment, whose principal executive office is
Dave & Buster’s Entertainment, Inc. / Main Event
1221 S. Belt Line Road, Suite 500
Coppell, TX 75019
United States
Current 2026 SEC filings identify this as the parent company’s principal executive office.
Main Event historically maintained corporate functions in Plano, Texas, and Dave & Buster’s still reports a leased Plano office through fiscal 2029. However, the current publicly filed principal executive office for the consolidated company is in Coppell, Texas, so Coppell should be used as the primary current corporate headquarters address.
Main Event local venues should be contacted directly for event reservations, refunds, birthday parties, group bookings, food-service issues, and venue-specific complaints.
Individual locations are listed at
Older Main Event records may point to Plano, Texas, as the headquarters. Following Dave & Buster’s acquisition and subsequent corporate consolidation, current SEC filings place the parent company’s principal executive office at 1221 S. Belt Line Road, Suite 500, Coppell, Texas 75019.
214-357-9588
This is the current corporate number for Dave & Buster’s Entertainment, Inc.
Main Event does not prominently publish one universal nationwide guest-service telephone number.
Customers should contact the individual Main Event location involved.
1221 S. Belt Line Road, Suite 500, Coppell, TX 75019
1221 S. Belt Line Road, Suite 500, Coppell, TX 75019
Main Event does not prominently publish one universal general customer-service email address.
For corporate Investor Relations at the parent company
Cory.Hatton@daveandbusters.com.
Family Entertainment, Restaurants, Bowling, Arcade Gaming, Events and Location-Based Entertainment
1998
Main Event opened its first location in Lewisville, Texas.
66 Main Event locations in 24 states, as reported by Dave & Buster’s in September 2026.
Dave & Buster’s Entertainment, Inc.
Main Event joined the Dave & Buster’s family in 2022.
Corporate walk-in hours are not publicly listed.
Individual Main Event locations generally operate seven days a week, with hours varying by market.
Investor Relations
https://ir.daveandbusters.com/
Careers
https://www.mainevent.com/our-story/
Main Event career information is integrated into the brand and parent-company employment structure.
Main Event offers modern bowling lanes for families, groups, casual players, social leagues, birthdays, and events. Current centers offer lane reservations, shoe and ball rentals, bumpers, ramp assistance, and laneside food service.
Main Event arcades feature 100+ games at participating locations, including modern video games, redemption games, and classic-style arcade experiences. Players can earn points and redeem them through Winner’s Choice for prizes.
Participating Main Event centers feature multi-level indoor laser-tag arenas for individuals, families, birthday groups, and team events. Current Main Event information notes a 42-inch height requirement for laser tag.
Main Event offers immersive virtual-reality experiences at participating locations. VR can also be incorporated into certain birthday and group packages.
Main Event provides regulation pool tables, cues, balls, and related equipment for casual billiards. Many venues also provide nearby televisions, food, and bar service.
Selected locations offer indoor ropes courses with elevated obstacles and bridges. Availability, restrictions, and pricing vary by venue.
Challenge Rooms provide team-based themed competitions where participants complete a series of interactive tasks. Current Main Event information describes multi-room challenges ending in a final Boss Room.
Main Event offers several birthday-party packages for children, teenagers, families, and groups. Packages can combine bowling, laser tag, arcade cards, virtual reality, food, unlimited fountain drinks, reserved party areas, and dedicated party hosts.
Teen-oriented birthday options can include premium bowling, unlimited video games, laser tag, food, and other attractions. Current packages vary by location and promotional period.
Main Event hosts company gatherings, employee celebrations, team-building events, client entertainment, and other corporate functions. Events can combine private or reserved space with games, bowling, food, and beverages.
Schools and youth organizations can book group activities at participating Main Event locations. Packages may include games, bowling, food, and structured group experiences.
Main Event accommodates large family gatherings, community groups, sports teams, social organizations, and other private groups. Event planners can request custom packages based on group size and selected activities.
Main Event operates a full-service food and beverage program alongside its entertainment attractions. Menus typically include burgers, pizza, wings, appetizers, chicken, desserts, and other casual dining options.
Guests can order food and beverages while bowling at participating locations. Laneside service is designed to allow groups to combine dining with entertainment without leaving the lanes.
Many locations operate bars serving beer, wine, cocktails, and other alcoholic beverages to guests who meet age and identification requirements.
Winner’s Choice is Main Event’s arcade prize-redemption program. Players earn points from qualifying games and exchange them for available prizes.
Main Event uses reloadable game cards for arcade play. Cards and points are also included in many birthday and promotional packages.
Main Event offers social bowling leagues at participating venues. These leagues are designed for recreational competition rather than only serious league bowlers.
Customers can reserve qualifying bowling sessions, birthday packages, and events online, subject to availability at the selected location.
Main Event allows customers to submit event requests with the preferred location, date, group size, contact details, and event type. A team member can then help coordinate the booking.
214-357-9588
Current corporate number for Dave & Buster’s Entertainment, Inc.
214-357-9588
214-357-9588
214-357-9588
Main Event does not prominently publish one universal nationwide Customer Service number.
Contact the individual Main Event center directly.
No separate verified national guest-support number is publicly promoted.
No universal toll-free Main Event consumer line is currently verified.
Group and event sales are handled through the selected Main Event location or online event inquiry process.
No nationwide billing-only number is publicly listed.
Billing disputes should begin with the location where the transaction occurred.
No universal regional-office number is publicly listed.
Each Main Event center has its own local number.
Use
Select the location to access current local contact information.
Main Event currently operates its branded venues within the United States, so no universal international Main Event support line is published.
No nationwide corporate emergency line is published.
Immediate emergencies should be reported to on-site management and local emergency services.
Parent-company investor matters are handled by Dave & Buster’s Entertainment.
The company currently identifies Cory Hatton as Head of Entertainment Finance, Investor Relations & Treasurer.
No universal Main Event press line is prominently published for consumer use.
No single public HR telephone number covers all venues.
Career opportunities are listed through Main Event and Dave & Buster’s employment channels.
Reservation and booking contacts are location-specific.
Customers should select their Main Event center and book online or contact the venue directly.
For a venue-specific issue, the fastest route is to contact the Main Event location where the purchase, party, game session, or incident occurred. This is particularly important for birthday-party reservations, bowling charges, food complaints, arcade cards, prize redemption, refunds, or employee interactions because local management has access to the venue’s reservations and transaction records. Have the receipt, booking name, date and time, center location, and any event confirmation available.
If a local team member cannot resolve the issue, ask for the General Manager or another senior venue manager. For group events, request the Event Sales or Party team because those employees can review deposits, packages, headcount, food selections, activity reservations, and contract details more directly than front-desk staff. Main Event’s online birthday and event forms also create a written record of the event request.
For a serious corporate matter that cannot be resolved locally, the parent company’s current corporate office is 1221 S. Belt Line Road, Suite 500, Coppell, TX 75019, with corporate phone 214-357-9588. This should be used for higher-level corporate escalation rather than routine lane reservations or ordinary store questions.
Main Event complaints can involve a birthday reservation, event deposit, food or beverage issue, arcade card, bowling charge, prize redemption, employee interaction, accessibility concern, injury, refund, or another venue experience. Before escalating, gather the center location, receipt, booking confirmation, event contract where applicable, photographs, names of employees involved, payment details, and previous correspondence.
Begin with the Main Event location where the issue occurred. Contact the front desk or guest-services team and explain the complaint clearly. Provide the date, approximate time, booking name, transaction number, activity, and the resolution you are seeking. Local staff can often correct billing, reservations, game-card, food, or service issues immediately.
If the issue involves a party or group event, contact the venue’s Event Sales or Birthday team. Bowling issues should be directed to the bowling staff or operations manager, while arcade-card and redemption concerns should go to the games team. Food or beverage complaints should involve restaurant management. Matching the complaint to the correct department usually speeds up resolution.
If the first employee cannot resolve the complaint, request the General Manager or senior manager on duty. Present the original receipt or booking information, explain what the previous employee offered, and clearly identify what remains unresolved. For party contracts or deposits, ask management to review the written package terms rather than relying on verbal recollection.
Use Main Event’s online contact or event inquiry forms where applicable so the issue is documented in writing. For a complaint concerning a previous booking, include the booking name, phone number, email, location, event date, and detailed summary. Attach or retain screenshots of confirmation emails and payment records.
If the venue does not resolve a serious complaint, write to Dave & Buster’s Entertainment, Inc. / Main Event, 1221 S. Belt Line Road, Suite 500, Coppell, TX 75019. Include the venue location, dates, names, receipts, prior management contacts, and the exact resolution requested. The parent company’s current SEC filings verify this as its principal executive office.
For a major payment, event-contract, liability, privacy, or legal dispute, ask corporate support to route the complaint to the department responsible for that issue. Large group bookings may involve written event agreements with specific cancellation or deposit terms, so review those documents carefully before escalating.
The appropriate external regulator depends on the complaint. Food-safety issues can be reported to the local health department, alcohol-service complaints may involve the state alcohol regulator, accessibility complaints can involve disability-rights authorities, and serious workplace or facility-safety matters may fall under another state or local agency.
For unresolved payment-card charges, unauthorized transactions, duplicate billing, or refunds that have not been processed as promised, the customer may contact the bank or card issuer. State Attorney General or consumer-protection offices can review qualifying complaints about contracts, advertising, refunds, or business practices. Keep all receipts and Main Event correspondence before filing.
For significant unresolved disputes, review any event agreement, booking terms, website terms, waivers, or other documents accepted when the purchase was made. Some disputes may be subject to contractual dispute-resolution procedures. Customers considering legal action should preserve video, photographs, receipts, contracts, medical or incident reports, and all written correspondence and may wish to obtain independent legal advice.
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