Dickey’s Barbecue Pit Headquarters & Corporate Office

About Dickey’s Barbecue Pit

Dickey’s Barbecue Pit is a Texas-style barbecue restaurant chain founded in Dallas in 1941 by Travis Dickey Sr. The original restaurant focused on slow-smoked barbecue, and the company has remained closely associated with Dallas and the Dickey family for more than eight decades. Current menu offerings include brisket, ribs, pulled pork, turkey, chicken, sausage, wings, sandwiches, baked potatoes, homestyle sides, desserts, drinks, catering, and family meals.

Dickey’s has grown through franchising and now operates as a third-generation family business. Current company leadership includes Laura Rea Dickey, CEO of Dickey’s Barbecue Restaurants, Inc., and Roland Dickey Jr., CEO of Dickey’s Capital Group, the parent holding company. The broader Dickey family portfolio also extends into retail products, manufacturing, real estate, fabrication, distribution, and related business activities.

The brand continues to position itself as one of the world’s largest barbecue restaurant concepts. Location counts vary across official materials because openings, closures, ghost kitchens, international stores, and franchise locations change over time. Current leadership materials reference more than 550 locations nationwide, while other brand materials use broader international counts. For headquarters purposes, current official privacy materials identify 4514 Cole Avenue, Suite 1015, Dallas, TX 75205 as Dickey’s corporate address.

Dickey’s Barbecue Pit Headquarters & Corporate Office Address

Current Headquarters

Dickey’s Barbecue Restaurants, Inc.
4514 Cole Avenue, Suite 1015
Dallas, TX 75205
United States

Current official privacy materials identify this Dallas address as the company’s corporate contact location.

Corporate Office

Dickey’s corporate operations remain based in Dallas, where the company was founded. The office supports brand management, franchise relations, technology, marketing, finance, operations, training, catering, legal, and franchise development.

Mailing Address

4514 Cole Avenue, Suite 1015
Dallas, TX 75205

Other Important Address

For privacy-related correspondence

Dickey’s Barbecue Restaurants, Inc.
4514 Cole Avenue, Suite 1015
Dallas, TX 75205

Email

privacy@dickeys.com.

Quick Information

Corporate Phone Number

972-248-9899

This number appears in Dickey’s official corporate privacy materials.

Customer Service Number

Dickey’s does not prominently publish one universal current Guest Services phone number for all restaurant complaints.

General feedback can be submitted through official support channels and local restaurant management.

Corporate Office Address

4514 Cole Avenue, Suite 1015, Dallas, TX 75205

Headquarters Address

4514 Cole Avenue, Suite 1015, Dallas, TX 75205

Email

General Feedback: generalfeedback@dickeys.com
Privacy: privacy@dickeys.com
Media: publicrelations@dickeys.com.

Industry

Barbecue Restaurants, Quick-Service Restaurants, Fast Casual, Catering and Franchising

Founded

1941

Founder

Travis Dickey Sr.

Number of Employees

Dickey’s does not publicly report one audited company-wide employee total because a large portion of restaurant employment is distributed across independently owned franchise locations.

Number of Locations

Current company leadership materials reference 550+ locations nationwide, while broader branded materials can cite higher totals depending on international and nontraditional locations.

Corporate Office Hours

Dickey’s does not prominently publish standard public walk-in headquarters hours.

Website

https://www.dickeys.com/

Investor Relations

Not applicable.

Dickey’s is a privately held family business.

Careers Page

https://www.dickeys.com/careers

Dickey’s Barbecue Pit Products & Services

Beef Brisket

Brisket is one of Dickey’s signature Texas barbecue meats. It is slow-smoked on-site and served as a plate, sandwich, catering item, or part of larger barbecue combinations.

Pork Ribs

Dickey’s offers barbecue ribs at participating locations, prepared with the brand’s slow-smoking process and served with sauces and homestyle sides.

Pulled Pork

Pulled pork is offered as a plate, sandwich, baked-potato topping, catering meat, and component of larger family or group meals.

Smoked Turkey

Dickey’s smoked turkey provides a leaner alternative to brisket and pork. It is available in individual meals and catering configurations.

Sausage

The menu includes smoked sausage varieties, including jalapeño-cheddar options at participating locations. Sausage can be ordered alone or combined with other meats.

Chicken

Dickey’s offers smoked or barbecue chicken products in selected markets, including meals, sandwiches, and catering packages.

Wings

Participating locations offer wings with barbecue and other sauces. Availability, size, and flavor options vary by restaurant.

Barbecue Sandwiches

Customers can order brisket, pulled pork, chicken, sausage, or other available barbecue meats on sandwiches for dine-in, carryout, or delivery.

Giant Baked Potatoes

Dickey’s offers large baked potatoes that can be topped with barbecue meats, cheese, sauce, and other ingredients.

Mac & Cheese

Mac & cheese is one of Dickey’s signature homestyle side dishes and can be ordered with meals or in larger catering portions.

Barbecue Beans

Barbecue beans are served as a traditional side and are included in many individual, family, and catering meal combinations.

Fried Okra

Fried okra is a Southern-style side offered at participating locations.

Potato Casserole

Potato casserole is another popular homestyle side and can be ordered individually or with larger group meals.

Desserts

Dickey’s offers desserts that can include brownies, cookies, pies, and other sweets depending on the store and menu period.

Big Yellow Cup

The Big Yellow Cup is one of Dickey’s recognizable brand features and is associated with fountain beverages and promotional campaigns.

Dine-In

Many Dickey’s restaurants provide dining-room service. Individual hours and amenities vary by location.

Carryout

Customers can place orders for pickup through participating restaurants and Dickeys.com.

Delivery

Delivery is available in many markets through Dickey’s digital ordering and third-party delivery partners.

Online Ordering

Customers can place qualifying orders through

https://www.dickeys.com/

Catering

Dickey’s has a major catering business serving family gatherings, workplaces, schools, weddings, conferences, and large events.

Catering Buffet

Catering buffets can include one, two, or three meats, multiple sides, bread, drinks, desserts, and service accessories.

Catering Box Lunches

Box lunches are individually packaged and designed for meetings, workplaces, schools, teams, and events where individual meals are preferred.

Group Packs

Group packs provide ready-to-serve barbecue meals for groups and can be ordered through participating restaurants or the catering team.

Holiday Catering

Dickey’s offers seasonal holiday catering and Heat & Serve meal options for Thanksgiving, Christmas, and other gatherings.

Big Yellow Cup Rewards

Dickey’s operates a customer loyalty program that rewards qualifying purchases and provides promotional offers through its digital platforms.

Franchise Opportunities

Dickey’s actively recruits franchise owners for new and existing markets. Franchisees receive brand, training, technology, marketing, operations, and development support.

Dickey’s Barbecue Pit Corporate Phone Numbers

Corporate Phone Number

972-248-9899.

Corporate Headquarters Number

972-248-9899

Headquarters Number

972-248-9899

Corporate Office Number

972-248-9899

Customer Service Number

Dickey’s does not prominently publish one universal nationwide Guest Services phone number.

Customer Support Number

For restaurant-specific problems, contact the local restaurant first.

Toll-Free Number

Catering

1-866-227-2328

Also known historically as

1-866-BARBECUE.

Sales Number

Catering sales

1-866-227-2328

Billing Number

No separate universal public billing number is prominently listed.

Regional Office Number

No single universal regional-office number is published.

Branch Office Number

Each restaurant maintains its own local contact.

Local Restaurant Number

Use

https://www.dickeys.com/locations

International Number

International locations use market-specific contact channels.

Emergency / After-Hours Number

No corporate emergency hotline is publicly listed.

Investor Relations Number

Not applicable.

Dickey’s is privately held.

Media / Press Number

Dickey’s does not prominently publish a permanent press phone number.

Media Email: publicrelations@dickeys.com.

Human Resources Number

No universal public HR number is prominently published.

Reservations / Booking Number

Dickey’s does not generally require restaurant reservations.

Catering Hotline

1-866-227-2328

This is one of Dickey’s most consistently published national numbers.

How to Reach a Real Person at Dickey’s Barbecue Pit

For a complaint involving an individual order, missing food, refund, employee interaction, food quality, or store cleanliness, contact the specific Dickey’s restaurant involved. Use the location finder to obtain the restaurant’s current phone number and ask to speak with the general manager or owner-operator. Because many Dickey’s restaurants are franchised, the local franchisee often has direct authority over store-level refunds and service recovery.

For catering questions, call 1-866-227-2328. This line connects customers with catering specialists who can assist with quotes, group orders, menu planning, event details, and large-order support.

If the complaint cannot be resolved by the restaurant, contact corporate using 972-248-9899, generalfeedback@dickeys.com, or written correspondence to 4514 Cole Avenue, Suite 1015, Dallas, TX 75205. Have the restaurant location, receipt, date, order number, manager name, and prior resolution attempts ready.

How to File a Complaint Against Dickey’s Barbecue Pit

Complaints may involve incorrect orders, food quality, refunds, employee behavior, delivery, catering, billing, loyalty accounts, franchise-store operations, accessibility, or another customer experience. Keep your receipt, restaurant address, transaction time, order confirmation, photographs, and records of earlier conversations before escalating.

Step 1: Contact Customer Service

Begin with the Dickey’s restaurant that handled the transaction. Ask for the manager on duty and explain what happened, what was already attempted, and what resolution you are requesting. Store-level complaints are often most efficiently handled where the order originated.

Step 2: Contact the Relevant Department

For catering problems, call 1-866-227-2328. Privacy concerns can use privacy@dickeys.com, while media matters use publicrelations@dickeys.com. For app, rewards, or digital-order issues, use the appropriate online support channel.

Step 3: Request Supervisor or Management Review

If the first manager cannot resolve the issue, request review by the general manager, franchise owner, or area operations leader. Provide the receipt, photographs, order information, and a concise summary of the previous response.

Step 4: Use the Company’s Written Complaint Channel

Send written feedback to generalfeedback@dickeys.com so the issue is documented. Include the restaurant address, date and time, order or receipt number, employee or manager names if known, and the specific resolution requested.

Step 5: Contact Corporate Headquarters

Serious unresolved matters can be mailed to Dickey’s Barbecue Restaurants, Inc., 4514 Cole Avenue, Suite 1015, Dallas, TX 75205. Send copies rather than original receipts and retain proof of delivery.

Step 6: Use the Specialized Complaint or Dispute Department

If the complaint involves privacy, use privacy@dickeys.com. Franchise-related or contract issues should be routed through the appropriate franchise or legal department rather than ordinary guest support.

Step 7: File With the Appropriate Regulator

Food-safety, temperature-control, sanitation, or illness concerns should be reported to the local or state health department responsible for the restaurant. Employment or accessibility concerns may involve labor or civil-rights agencies depending on the facts.

Step 8: Use Consumer Protection or Financial Dispute Options

For card charges or unresolved refunds, contact the card issuer or payment platform after attempting resolution with Dickey’s. General consumer complaints can also be filed with the state Attorney General or consumer-protection office where the restaurant operates.

Step 9: Consider Formal Legal or Arbitration Procedures

For substantial unresolved disputes, review the applicable purchase, app, promotion, franchise, or other contractual terms before pursuing legal action or arbitration. Preserve receipts, correspondence, photographs, case information, and proof that reasonable internal complaint channels were used first.