Dierbergs Markets
Dierbergs Markets is a privately owned, fourth-generation family grocery company headquartered in Chesterfield, Missouri. Its history dates back to 1854, when the business began as a small country store in West St. Louis County. Over more than 170 years, Dierbergs has developed into one of the St. Louis region’s best-known supermarket operators, combining traditional grocery retail with fresh foods, prepared meals, bakery products, meat and seafood departments, floral services, liquor selections, online ordering, delivery, rewards, and other customer services.
The company continues to be controlled by the Dierberg family and is currently led by Greg Dierberg, President and CEO. During 2026, Dierbergs expanded its physical footprint substantially, opening its 28th store in University City in May and its 29th store in St. Charles on August 18, 2026. The company now operates stores throughout the greater St. Louis area as well as Missouri’s Lake of the Ozarks market.
Dierbergs employs nearly 3,500 associates across its retail, production, warehouse, and corporate operations. Its business model places particular emphasis on fresh-food quality, prepared foods, customer service, local community involvement, and long-term employment. The corporate office in Chesterfield supports functions such as merchandising, procurement, marketing, finance, human resources, technology, legal affairs, real estate, and store operations.
636-532-8884
This is the verified corporate and Customer Service number currently published by Dierbergs.
636-532-8884
Customers can use this number for Dierbergs Rewards, online-order issues, missing items, account problems, promotions, store concerns, and other general service questions.
Dierbergs Markets, Inc.
16690 Swingley Ridge Road
Chesterfield, MO 63017
United States
Dierbergs Markets, Inc.
16690 Swingley Ridge Road
Chesterfield, MO 63017
United States
Dierbergs does not prominently publish one universal Customer Service email.
Current specialized contacts include:
Payroll: payrl@dierbergs.com
Media: collinsj@dierbergs.com.
Grocery Retail, Supermarkets, Prepared Foods, Bakery, Meat, Seafood, Produce, Floral, Alcohol Retail and Online Grocery
1854
Greg Dierberg.
29 stores as of August 2026.
Nearly 3,500 associates.
https://careers.dierbergs.com/
Privately held and fourth-generation family owned
Dierbergs is not publicly traded and therefore does not maintain a conventional shareholder Investor Relations department.
Dierbergs stores carry a broad traditional grocery assortment including pantry staples, canned goods, snacks, breakfast products, frozen foods, beverages, household essentials, health products, and specialty grocery items. Its stores are designed as full-service supermarkets rather than limited-assortment grocery locations.
Dierbergs Kitchen provides prepared entrées, side dishes, deli meats, cheeses, sandwiches, salads, party foods, and other ready-to-eat selections. Customers can purchase meals in-store or order selected prepared foods online, making this department particularly useful for families, gatherings, office meals, and customers who want convenient food without cooking from scratch.
Dierbergs operates full bakery departments offering breads, rolls, cakes, cookies, pastries, pies, desserts, and special-occasion products. Customized cakes and decorated desserts are available for birthdays, weddings, holidays, graduations, and other celebrations, with selection and ordering options varying by store.
The Meat department offers fresh beef, pork, poultry, sausages, specialty cuts, and other proteins. Dierbergs emphasizes quality and service, and many stores provide assistance with specific cuts, meal planning, preparation suggestions, and portion requirements.
Dierbergs Seafood departments offer fresh and frozen fish, shellfish, shrimp, prepared seafood selections, and seasonal products. The company positions freshness as a central part of the department, and selection can vary based on market availability and individual store size.
The Produce department sells fresh fruits, vegetables, herbs, packaged produce, salads, organic selections, and seasonal items. Dierbergs focuses on freshness and variety, with product assortments changing according to growing season and customer demand.
Dierbergs floral departments provide fresh flowers, arrangements, plants, balloons, gift products, and occasion-based arrangements. Services can support birthdays, anniversaries, sympathy needs, holidays, weddings, and other events.
Bob’s Barn is Dierbergs’ alcohol-focused department offering beer, wine, spirits, liquor, and related products in participating stores. Product selection can range from mainstream brands to premium and specialty products, subject to applicable state and local alcohol laws.
Dierbergs Rewards allows enrolled customers to earn points and access discounts, offers, and redeemable grocery rewards. Unused Rewards points currently expire 12 months after being earned, while reserved grocery rewards generally must be picked up within 30 days.
Customers can use Dierbergs’ website and app to access digital offers and coupons. These promotions are connected with the customer’s account and Rewards profile, allowing qualifying discounts to be applied during eligible transactions.
Dierbergs supports online shopping for groceries and selected prepared foods. Customers can build an order digitally and select available fulfillment options based on their chosen store and delivery area.
Participating Dierbergs locations offer pickup for online orders. If an item is missing or another problem occurs after pickup, Dierbergs directs customers to its Customer Service Manager at 636-532-8884 for review and possible correction or credit.
Dierbergs provides grocery-delivery options in supported service areas. Delivery availability, fees, timing, and third-party involvement can differ depending on the customer’s address and current fulfillment options.
Selected Dierbergs locations contain pharmacy services operated through current pharmacy partners. Pharmacy telephone numbers are store-specific, so customers should use the applicable store page rather than relying on one universal pharmacy number.
Dierbergs provides prepared foods, bakery products, deli platters, desserts, floral products, and other items that can support parties and events. Availability and advance-order requirements depend on the selected product and store.
The Dierbergs app allows customers to access Rewards, digital offers, account information, store selection, shopping tools, and promotions from a mobile device. Customers experiencing account or app problems can call 636-532-8884.
636-532-8884
636-532-8884
636-532-8884
Dierbergs’ current Terms of Use publish this number with the Chesterfield corporate address.
636-532-8884
This line can be used for account, Rewards, digital-order, missing-product, promotion, and general customer concerns.
636-532-8884
The same Customer Service number is used when customers have Rewards account problems or cannot redeem reserved items.
636-532-8884
636-532-8884.
636-532-8884
Dierbergs directs customers to this number when a qualifying promotional credit or order adjustment needs review.
314-916-1811
This number is specifically published for privacy-rights requests and should not replace the general Customer Service line.
636-532-8884
Every Dierbergs store publishes its own main number and, where applicable, department numbers for bakery, deli, meat, seafood, florist, and pharmacy services.
Store information is available at
https://www.dierbergs.com/store-locations/
Not applicable.
Dierbergs is privately held.
636-532-8884
Current company announcements identify this number with Dierbergs’ media contact.
The best general number for reaching Dierbergs is 636-532-8884. The same verified number appears in the company’s Terms, Customer Service support pages, Rewards assistance, and online-order support information. Customers should have their store location, receipt or online-order information, Rewards account email or phone number, transaction date, and a clear explanation of the problem available before calling.
For a problem that happened inside a store, speaking with the local store manager is often the fastest first step. Store pages provide location-specific numbers and department contacts. If the store cannot resolve the issue, customers can then use the corporate Customer Service line and explain what was already discussed locally.
Dierbergs Markets, Inc.
16690 Swingley Ridge Road
Chesterfield, MO 63017
United States
Dierbergs Markets, Inc.
Attn: Corporate Counsel
16690 Swingley Ridge Road
Chesterfield, MO 63017
Greg Dierberg
Greg Dierberg serves as President and CEO and continues the company’s fourth-generation family leadership.
Dierbergs opened its 29th store in August 2026, marking continued expansion within its core Missouri and greater St. Louis market.
Dierbergs’ careers platform currently states that nearly 3,500 associates work across the company’s stores, production operations, warehouses, and corporate functions.
The Chesterfield office supports business areas including procurement, real estate, finance, technology, merchandising, marketing, legal affairs, human resources, and store operations.
Before escalating a complaint, gather your receipt, store location, transaction date, online-order confirmation, Rewards account details, photographs where relevant, and any names or case information from earlier contacts. Keeping this information together makes it easier for the store or corporate Customer Service team to determine what happened and what correction may be appropriate.
Start with the department where the problem occurred, such as Grocery, Deli, Bakery, Meat, Seafood, Floral, or Pickup. Explain the issue clearly and provide your receipt, product details, date, and the result you are requesting. Department staff can often resolve simple product, pricing, freshness, or order problems without further escalation.
If the department cannot resolve the concern, ask for the store manager or manager on duty. Provide a concise timeline and explain what has already been discussed. Store management can generally review transactions, employee-service concerns, refunds, product-quality issues, and store-level operational complaints.
Call 636-532-8884 or submit a request through Dierbergs’ online Customer Service system. This is the company’s verified central line for account problems, Rewards questions, online orders, missing items, promotional credits, and other customer concerns.
If the complaint involves pickup, an incorrect order, missing merchandise, or a Rewards redemption, specifically explain the digital order or Rewards transaction and provide screenshots where useful. Dierbergs instructs customers with missing-order and Rewards problems to contact Customer Service at 636-532-8884.
For privacy or personal-information concerns, call 314-916-1811 or use the privacy contact process published by Dierbergs. Include enough information for the company to verify the request but avoid sending unnecessary sensitive data through unsecured channels.
If normal Customer Service has not resolved the issue, ask that the complaint be reviewed at a higher level. Provide prior call dates, store-management discussions, reference information, receipts, and a clear statement of the outcome you are requesting so the reviewing team has a complete record.
Send unresolved corporate complaints to Dierbergs Markets, Inc., 16690 Swingley Ridge Road, Chesterfield, MO 63017. Include copies of relevant receipts and correspondence rather than originals, and retain proof of delivery. Dierbergs’ current Terms use this address for corporate legal correspondence.
If the issue involves suspected food contamination, unsafe products, alcohol compliance, pharmacy service, or another regulated matter, contact the appropriate department and relevant local or state authority when necessary. The correct regulator depends on the product and circumstances, so food, pharmacy, alcohol, and payment complaints may follow different processes.
If a serious consumer dispute remains unresolved, the customer may consider the Missouri Attorney General, another applicable state consumer-protection agency, card issuer, health authority, or other regulator depending on the issue. Keep receipts, photographs, correspondence, and Dierbergs responses so the external organization can review the full history.
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