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- Cavender’s
About Cavender’s
Cavender’s is a family-owned American Western-wear retailer headquartered in Tyler, Texas. The company sells cowboy boots, Western clothing, cowboy hats, workwear, jeans, belts, accessories, gifts, children’s apparel, and other Western-lifestyle merchandise through physical stores and Cavenders.com.
Cavender’s was founded in 1965 in Pittsburg, Texas by James and Pat Cavender. The business began with a small clothing operation that sold only three styles of Tony Lama boots. Over the decades, the company expanded throughout Texas and into other states while remaining under Cavender family leadership.
Current company information says the business continues to be run by the founders’ sons Joe, Mike, and Clay Cavender. Cavender’s current store locator shows 152 U.S. locations, demonstrating substantial expansion beyond its original Texas footprint.
Quick Information
Corporate Phone Number
Cavender’s does not prominently publish a separate public corporate switchboard.
For Customer Service and telephone ordering:
888-361-2555.
Customer Service Number
888-361-2555
Current website footer hours:
Monday to Saturday: 8:00 AM to 8:00 PM CT
Sunday: Noon to 5:00 PM CT.
Corporate Office Address
Cavender Stores, L.P.
2586 Oak Manor Way
Tyler, TX 75703
United States
Current 2026 state corporate records identify this as Cavender Stores, L.P.’s principal and mailing address.
Headquarters Address
Cavender Stores, L.P.
2586 Oak Manor Way
Tyler, TX 75703
United States
Cavender’s current privacy policy also uses this address for Customer Service correspondence.
Additional Business Address
Current financial and legal records also associate Cavender Stores, L.P. with:
7820 S. Broadway Ave.
Tyler, TX 75703
This appears in current SEC-related business records and should be treated as an additional established business location, while 2586 Oak Manor Way is the current principal corporate address in state filings.
Cavender’s does not prominently display one universal Customer Service email address as plain text.
Customers are directed to the official Contact Us form for product, order, billing, website, store, and general questions.
Industry
Western Wear, Footwear, Apparel, Cowboy Boots, Workwear, Accessories, Specialty Retail and E-Commerce
Founded
1965
Founders
James and Pat Cavender.
Ownership
Privately held and family owned
Current Family Leadership
The company states that founders James and Pat Cavender’s sons:
Joe Cavender
Mike Cavender
Clay Cavender
oversee growth, development, and day-to-day operations.
Number of Stores
Current store locator:
152 U.S. results.
Number of Employees
Cavender’s does not publish a precise current company-wide employee total on its main website.
Corporate Office Hours
Cavender’s does not publish standard public walk-in hours for its Tyler corporate office.
Customer Service hours are listed separately.
Website
Store Locator
https://www.cavenders.com/storedetails
Investor Relations
Not applicable.
Cavender’s is privately held.
Careers Page
https://www.cavenders.com/careers
Cavender’s Products & Services
Cowboy Boots
Cowboy boots are the foundation of Cavender’s business.
The company sells Western boots from brands such as Tony Lama, Lucchese, Justin, Ariat, Nocona, and other established boot manufacturers.
Men’s Western Boots
Men can shop traditional cowboy boots, exotic-style boots, square-toe boots, work boots, ropers, and dress Western footwear.
Selections cover different materials, shaft heights, toe shapes, and heel styles.
Women’s Western Boots
Cavender’s offers Western boots for women in traditional, fashion, work, and riding-oriented designs.
Options include embroidered boots, tall shafts, ankle boots, and trend-focused Western styles.
Kids’ Cowboy Boots
Children’s Western footwear includes cowboy and cowgirl boots in youth and toddler sizing.
Designs vary from classic ranch styles to colorful and decorative boots.
Cowboy Hats
Cavender’s sells felt, straw, palm, fashion, and work-oriented cowboy hats.
Current online listings include brands such as Resistol and Cavender’s own collections.
Western Shirts
The retailer carries snap shirts, button-down Western shirts, work shirts, plaid styles, embroidered shirts, and casual tops for men and women.
Products range from ranch and work clothing to concert and casual fashion.
Western Jeans
Cavender’s sells Western-cut jeans from major brands including Wrangler and other denim manufacturers.
Styles include bootcut, straight-leg, relaxed, slim, performance, and work-oriented fits.
Workwear
The company sells work shirts, work jeans, durable outerwear, safety-oriented footwear, and other products for ranch, construction, industrial, and agricultural customers.
Work Boots
Cavender’s carries Western work boots, steel-toe and composite-toe footwear, waterproof boots, and other jobsite-oriented products.
Availability varies by brand and store.
Women’s Western Apparel
Women’s categories include jeans, dresses, tops, skirts, jackets, Western shirts, rodeo-inspired fashion, and accessories.
Men’s Western Apparel
Men can shop jeans, Western shirts, jackets, vests, T-shirts, workwear, and rodeo-focused apparel.
Kids’ Western Apparel
Cavender’s sells Western shirts, jeans, dresses, T-shirts, jackets, belts, and boots for boys and girls.
Belts and Buckles
The retailer offers Western leather belts, decorative belts, rodeo buckles, trophy-style buckles, and other accessories.
Caps
Cavender’s carries trucker hats, baseball caps, Western-brand caps, ranch-themed designs, and embroidered headwear.
Jewelry
Western jewelry products can include earrings, necklaces, bracelets, rings, and Southwestern or rodeo-inspired accessories.
Bags and Wallets
Cavender’s sells handbags, wallets, backpacks, duffel bags, and Western leather accessories.
Gifts and Home Products
The website includes a Gifts & Home category featuring lifestyle products, décor, drinkware, toys, and other Western-themed items.
Gift Cards
Cavender’s offers gift cards that can be used for qualifying purchases.
Current corporate filings identify a dedicated Cavender Stores Gift Cards entity associated with the Tyler headquarters.
Online Shopping
Customers can shop directly through:
Online product categories include boots, apparel, hats, workwear, accessories, kids’ products, gifts, and sale merchandise.
Telephone Ordering
Cavender’s publishes toll-free ordering at:
888-361-2555.
Order Tracking
Online customers can track shipments through the Cavender’s order-history system after the order ships.
Tracking data may take up to 24 hours to appear on the carrier website.
Returns
Cavender’s accepts qualifying online returns for exchange or credit within 30 days of purchase, provided merchandise is in as-new condition.
Online orders can also be returned at Cavender’s retail stores according to current policies.
Commercial Accounts
Cavender’s provides commercial-account options for qualifying organizations and businesses.
These services support companies that purchase Western or work-related merchandise for employees or operational use.
Cavender’s Corporate Phone Numbers
Corporate Phone Number
A separate public corporate headquarters switchboard is not prominently published.
Customer Service Number
888-361-2555
Telephone Ordering Number
888-361-2555.
Online Order Support Number
888-361-2555
Billing Support Number
888-361-2555
Returns Support Number
888-361-2555
The official merchandise return form directs customers to this number for assistance.
Shipping Support Number
888-361-2555
Toll-Free Number
888-361-2555
Store Phone Numbers
Each Cavender’s location has its own local number.
Official Store Locator:
https://www.cavenders.com/storedetails
Corporate Headquarters Address
2586 Oak Manor Way
Tyler, TX 75703
Customer Service Mailing Address
Cavender’s Boot City
Attn: Customer Service
2586 Oak Manor Way
Tyler, TX 75703.
Returns Address
Current return documentation lists:
Cavenders.com Fulfillment Center
Returns Department
820 W. Main Street
Whitehouse, TX 75791.
Investor Relations Number
Not applicable.
Cavender’s is privately held.
Media / Press Number
Cavender’s does not prominently publish one permanent general press telephone number on its consumer website.
Human Resources Number
Cavender’s does not publish one universal applicant HR number.
Careers:
https://www.cavenders.com/careers
International Number
Cavender’s current Contact Us page states that it does not currently ship outside the United States.
How to Reach a Real Person at Cavender’s
Call 888-361-2555 for questions concerning products, online orders, shipping, returns, billing, or technical problems with Cavenders.com. The current website lists Customer Service hours as Monday through Saturday from 8:00 AM to 8:00 PM Central Time and Sunday from noon to 5:00 PM Central Time.
For a store-specific concern, contact the Cavender’s location directly through the official store locator. Have the store location, receipt, order number, purchase date, product information, and photographs of damaged or defective merchandise ready where relevant.
Cavender’s Headquarters & Corporate Office Address
Current Principal Corporate Address
Cavender Stores, L.P.
2586 Oak Manor Way
Tyler, TX 75703
United States
Current 2026 state corporate records identify this as both the principal and mailing address for Cavender Stores, L.P.
Additional Tyler Business Location
7820 S. Broadway Ave.
Tyler, TX 75703
Recent financial and legal records identify this as an established place of business for Cavender Stores, L.P.
Family Ownership
Cavender’s remains:
Family owned
and:
Privately held
Founders
James Cavender
and:
Pat Cavender
founded the company in 1965.
Current Family Leadership
The company says:
Joe Cavender
Mike Cavender
Clay Cavender
currently oversee its growth, development, and day-to-day operations.
Current Store Scale
The official store locator currently returns:
152 U.S. locations.
Historical Origin
Cavender’s began in:
Pittsburg, Texas
in:
1965
with only three Tony Lama boot styles.
Retail Recognition
Cavender’s states that it has been recognized as a leading retailer for major Western brands including Lucchese, Justin, Tony Lama, Wrangler, and others.
The Cavender family was inducted into the Texas Cowboy Hall of Fame in 2019.
How to File a Complaint Against Cavender’s
Step 1: Contact Customer Service
Start by calling 888-361-2555 or use the official Contact Us form. Provide the order number, purchase date, store location if applicable, product information, and a clear description of the problem. If merchandise is defective, damaged, incorrect, or missing, take photographs before returning or discarding packaging. Ask the representative what refund, exchange, or other resolution is available.
Step 2: Contact the Local Store Manager for Store Purchases
For in-store complaints, contact the location where the transaction occurred and ask for the manager. Bring or provide the receipt, merchandise, purchase date, and details of previous employee interactions. Store management can often resolve exchanges, return questions, pricing problems, or customer-service issues directly.
Step 3: Follow the Return Process for Merchandise Complaints
Cavender’s current return documentation allows qualifying merchandise to be returned within 30 days of purchase for exchange or credit when it remains in as-new condition. Online purchases may also be returned to participating retail stores. Keep the original order information and follow the applicable footwear or general merchandise return rules.
Step 4: Send Written Correspondence to Corporate Customer Service
For a serious unresolved complaint, send correspondence to Cavender’s Boot City, Attn: Customer Service, 2586 Oak Manor Way, Tyler, TX 75703. Include your contact information, order or receipt number, dates, store details, prior complaint history, and a clear description of the resolution requested. Attach copies rather than original documents and keep proof of mailing.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the issue remains unresolved, the appropriate external route depends on the complaint. Payment disputes can be raised with the card issuer, while general consumer matters can be submitted to the appropriate state Attorney General or consumer-protection agency. Product-safety issues may fall under the relevant federal or state regulator depending on the merchandise involved. Keep receipts, photographs, order confirmations, tracking information, and Cavender’s responses before escalating.
