Cash America
Cash America International was a major U.S. pawn and consumer financial-services company headquartered in Fort Worth, Texas. Its business historically centered on neighborhood pawn stores that provided small non-recourse pawn loans secured by personal property while also buying and selling pre-owned merchandise such as jewelry, electronics, tools, musical instruments, appliances, and sporting goods. Cash America developed a substantial nationwide retail network and became one of the best-known U.S. pawn operators.
The most important current correction is that Cash America International is no longer an independent corporation. In 2016, Cash America International and First Cash Financial Services agreed to combine in a merger of equals. The merger was completed in September 2016, after which the combined business operated as FirstCash. The transaction created a significantly larger pawn business with operations in the United States and Latin America and established Fort Worth as the headquarters of the combined company.
Today, former Cash America operations are part of FirstCash Holdings, Inc., a publicly traded company listed on Nasdaq under ticker FCFS. FirstCash now operates more than 3,300 pawn stores across the United States, Latin America, and the United Kingdom. It also owns American First Finance, a point-of-sale payment-solutions business. As of October 2026, Rick L. Wessel remains Chief Executive Officer, with a previously announced transition scheduled for January 1, 2027, when T. Brent Stuart is expected to become CEO and President.
Cash America International no longer has a separate independent headquarters.
Its successor company’s current headquarters is
FirstCash Holdings, Inc.
1600 West 7th Street
Fort Worth, TX 76102
United States.
FirstCash Holdings, Inc.
1600 West 7th Street
Fort Worth, TX 76102
This address now serves as the corporate office for the combined organization that incorporated the former Cash America business.
FirstCash Holdings, Inc.
1600 West 7th Street
Fort Worth, TX 76102
The current SEC filing lists the same Fort Worth address for both the principal executive office and mailing address.
Customer Service, corporate, acquisitions, real estate, careers, and Investor Relations correspondence are all currently routed through the same Fort Worth corporate address.
Cash America International historically maintained its Fort Worth headquarters before the merger.However, after the September 2016 transaction, Cash America ceased operating as a standalone public corporation. Any page presenting “Cash America International headquarters” as though it remains an independent corporate entity should therefore be updated to explain that the current successor is FirstCash Holdings, Inc.
Current FirstCash corporate office
800-223-8738.
1-800-572-3577
Customer Service email
customerservice@firstcash.com.
1600 West 7th Street, Fort Worth, TX 76102
1600 West 7th Street, Fort Worth, TX 76102
Customer Service: customerservice@firstcash.com
Investor Relations: investorrelations@firstcash.com
Acquisitions: acquisitions@firstcash.com
Real Estate: realestate@firstcash.com.
Pawn Retail, Consumer Financial Services, Secured Pawn Loans, Pre-Owned Merchandise and Point-of-Sale Payment Solutions
Cash America developed as a major U.S. pawn business before merging with First Cash in 2016.
Current successor FirstCash traces its own operating history to 1988.
FirstCash’s current workforce is not summarized on its main Investor Relations landing page in a simple single figure.For current company scale, store count and revenue are more consistently disclosed through its investor materials.
Current FirstCash network
3,300+ pawn stores
across the United States, Latin America and the United Kingdom.
FirstCash does not prominently publish public walk-in headquarters hours.
Employment-verification Customer Service is available Monday through Friday from 8:00 AM to 8:00 PM ET, but this should not be treated as corporate office hours.
Investor Relations
https://investors.firstcash.com/
Careers
https://firstcash.com/careers
The core financial service inherited from Cash America is the pawn loan.
Customers pledge personal property as collateral and receive a small non-recourse loan based on the item’s value. If the customer does not repay the loan according to the applicable agreement, the pledged item can be sold, but FirstCash states that it does not pursue post-default collections or report negative pawn-loan information to credit bureaus.
Jewelry is one of the major asset categories accepted at FirstCash pawn stores.Stores evaluate items based on factors such as material, condition, resale potential, brand, gemstones, weight, and local demand before making a pawn-loan or purchase offer.
Participating stores accept consumer electronics such as televisions, computers, game systems, audio equipment, and similar devices.Products generally need to meet store condition and resale requirements.
Power tools and related equipment remain common pawn-store merchandise.Customers can use qualifying tools as collateral for a pawn loan or sell them directly to the store.
FirstCash stores buy, sell, and accept qualifying musical instruments as pawn collateral.Guitars, amplifiers, keyboards, and other instruments may be available depending on individual store inventory.
Sporting goods are another category identified in FirstCash’s current business disclosures.Availability and acceptance policies differ by store and local regulation.
Former Cash America and current FirstCash stores sell pre-owned jewelry, watches, diamonds, and related merchandise.Pawn retail inventory changes continuously because much of the merchandise comes from customer purchases or unredeemed pawn collateral.
Customers can purchase pre-owned electronics through participating pawn stores.Products and warranties vary by location and individual item.
FirstCash locations sell used tools and equipment at retail.Inventory can include power tools, hand tools, shop equipment, and other items acquired through the pawn or purchase process.
The company’s pawn locations sell a wide assortment of secondhand goods including appliances, instruments, sporting goods, jewelry, tools, electronics, and other products.This retail activity forms an important part of the pawn-store business model.
Cash America remains associated with FirstCash’s U.S. pawn operations as a legacy retail identity.Customers searching for a former Cash America corporate office should use FirstCash corporate contacts rather than looking for a separate Cash America International parent company.
SuperPawn is another pawn-store brand associated with the FirstCash portfolio.It offers pawn lending and retail merchandise in applicable U.S. markets.
FirstCash expanded beyond traditional pawn services through its acquisition of American First Finance.AFF provides lease-to-own and retail-finance payment solutions for credit-constrained consumers at participating merchants.
American First Finance is a wholly owned FirstCash subsidiary providing technology-driven payment options at the point of sale.Its products serve consumers who may have limited access to conventional credit.
Customers can sell qualifying personal items outright rather than taking a pawn loan.The store evaluates the item and may make a purchase offer based on expected resale value and condition.
Customers who repay the pawn loan and applicable charges within the agreed terms can recover the pledged property.Loan periods, fees, extensions, and renewal rules depend on state law and the specific pawn agreement.
800-223-8738
Current FirstCash corporate office.
817-335-1100
This is the principal executive office telephone number listed in FirstCash’s current Form 10-K.
817-335-1100
800-223-8738.
1-800-572-3577.
1-800-572-3577
1-800-572-3577
FirstCash does not publish one universal consumer sales number.
Retail transactions are handled through individual pawn-store locations.
FirstCash does not publish one universal public billing line for pawn-store customers.Customers should contact the location where the transaction or pawn agreement originated.
No universal regional-office number is prominently published.
Each pawn store has its own local phone number.
FirstCash operates internationally but does not publish one global Customer Service telephone number covering all countries.Customers should use the appropriate local operating brand and country-specific store contact.
FirstCash does not publish a public corporate emergency hotline.
General corporate Investor Relations
800-223-8738
Direct current Investor Relations contact
817-886-6998
Investor Relations email
investorrelations@firstcash.com.
FirstCash does not prominently publish one permanent consumer-facing media number on its main Contact page.Corporate press inquiries should be directed through Investor Relations or the company’s communications contacts associated with specific releases.
FirstCash does not publish a universal applicant HR telephone number.
Careers are handled through
Not applicable.
866-422-2749
collections@firstcash.com
This contact is specifically associated with First Cash Advance collections and should not be treated as ordinary pawn Customer Service.
855-901-3099
Current verification service hours
Monday through Friday, 8:00 AM to 8:00 PM ET.
For ordinary Customer Service, the best verified current number is 1-800-572-3577. Customers can also email customerservice@firstcash.com. Have the store location, transaction or pawn-ticket number, date, customer name, item information, payment history, and a clear description of the problem ready before contacting support. This helps the corporate team identify the specific store and transaction involved.
Because pawn transactions are created at individual locations and are subject to state-specific rules, many issues should begin with the local pawn store. Questions involving redemption dates, extensions, merchandise condition, item pickup, pawn charges, or a store employee are often easier to resolve with the store manager. If local management cannot resolve the issue, the complaint can then be escalated to FirstCash Customer Service.
For investor or corporate matters, use 800-223-8738, 817-335-1100, or the dedicated Investor Relations contact at 817-886-6998. Customers should not search for a separate modern Cash America International corporate office because the former corporation became part of FirstCash through the 2016 merger.
Complaints can involve pawn loans, pledged property, retail merchandise, payments, customer service, store employees, redemption terms, financial-service products, or other FirstCash operations. Gather the pawn ticket or receipt, store address, dates, payment records, photographs where relevant, identification of the item involved, names of previous employees contacted, and copies of written communications before escalating.
Start with the store where the transaction occurred or call FirstCash Customer Service at 1-800-572-3577. Explain the problem clearly and provide the pawn-ticket, receipt, store number, transaction date, and item details. If the issue relates to a pawn loan, identify the loan date, maturity or redemption date, and any extension or payment history.
Direct the issue to the team responsible for it. Local pawn disputes should normally begin with store management. First Cash Advance collection matters can use 866-422-2749, employment verification uses CCC Verify, and investor matters belong with Investor Relations. Using the correct department is particularly important because the modern FirstCash group includes several distinct businesses and operating brands.
If the store employee or initial representative cannot resolve the complaint, ask for the Store Manager, District Manager, or an appropriate corporate Customer Service supervisor. Provide the original complaint history, names of employees contacted, dates, and the specific remedy requested. If pledged property is involved, keep all pawn-ticket documentation because state pawn laws may make timing important.
Send a written complaint to customerservice@firstcash.com. Include the store location, transaction or pawn-ticket number, relevant dates, item description, financial amounts, previous contacts, and requested resolution. Written correspondence creates a clear record if the dispute later needs to be reviewed by a regulator or court.
If the issue remains unresolved, send written correspondence to FirstCash Holdings, Inc., 1600 West 7th Street, Fort Worth, TX 76102. Include copies of receipts, pawn tickets, payment records, photographs, and prior correspondence. Keep proof of delivery and do not send irreplaceable original documents.
If the complaint involves a product outside ordinary pawn operations, use the specialized service involved. First Cash Advance collection matters use the collections contact, while American First Finance point-of-sale financing or lease-to-own disputes should be raised through AFF’s own support and dispute process. Store-level pawn complaints should remain tied to the store and state where the pawn agreement was issued because regulation differs by jurisdiction.
Pawn businesses are regulated primarily under state and sometimes local laws, so the appropriate regulator depends on the store location. A complaint may involve a state consumer-credit agency, pawnbroker regulator, financial-services department, licensing authority, or local law-enforcement licensing division. AFF-related consumer finance matters can involve financial regulators such as the Consumer Financial Protection Bureau depending on the product.
Customers may also submit unresolved consumer complaints to their state Attorney General or relevant consumer-protection agency. Payment-card disputes can potentially be raised with the card issuer where appropriate. If the complaint involves inaccurate charges or a retail purchase rather than a pawn contract, keep the receipt, refund request, Customer Service correspondence, and payment statement for use in the external complaint.
If internal escalation and regulatory options do not resolve the issue, review the pawn agreement, sales receipt, finance agreement, or other contract governing the transaction. It may contain specific notice, arbitration, venue, or dispute-resolution provisions. Pawn laws vary significantly by state, so customers involved in high-value pledged property, ownership disputes, or substantial financial claims may want to obtain advice from a qualified attorney familiar with the law in the state where the transaction occurred.
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