CarShield Headquarters & Corporate Office

About CarShield

CarShield is a Missouri-based provider and marketer of vehicle service contracts designed to help consumers manage certain covered repair costs after a manufacturer’s original warranty expires. The company was established in 2005 and operates nationally through a combination of sales, customer-service, payment-processing, roadside-assistance, and claims-administration relationships. CarShield itself markets and sells the plans, while contract administration and claims for many plans are handled through affiliated or partner companies such as American Auto Shield.

CarShield offers multiple vehicle protection plans for cars, SUVs, trucks, and other qualifying vehicles. Coverage varies significantly by contract and may include major systems such as engines, transmissions, electrical components, air conditioning, steering, suspension, and selected technology or convenience features. Many plans also include or provide access to benefits such as roadside assistance, towing, and rental-car reimbursement, but exclusions, deductibles, waiting periods, and reimbursement limits depend on the specific contract.

The company currently operates from 503 Pearl Drive, Saint Peters, Missouri 63376. CarShield’s legal terms identify this address as the company’s Missouri location and provide it for Customer Service and formal written notices. A major recent corporate development was the Federal Trade Commission settlement announced in 2024 involving CarShield and American Auto Shield. The FTC alleged deceptive advertising and telemarketing practices, and the companies agreed to a $10 million settlement and restrictions on future marketing claims. In December 2025, the FTC announced more than $9.6 million in refunds to affected consumers.

Quick Information

Corporate Phone Number

800-589-2401

CarShield’s current Terms & Legal page identifies this as a corporate contact number associated with its Saint Peters, Missouri office.

Customer Service Number

1-800-587-4162

Current published Customer Service hours are Monday through Friday from 7:00 AM to 6:00 PM Central Time and Saturday from 8:00 AM to 3:00 PM Central Time.

Corporate Office Address

CarShield
503 Pearl Drive
Saint Peters, MO 63376
United States

Headquarters Address

CarShield
503 Pearl Drive
Saint Peters, MO 63376
United States

Email

CarShield does not prominently publish one plain-text general Customer Service email on its primary current contact page.

Customers are encouraged to use the official Contact Us form

https://carshield.com/contact-us-v3.php

Industry

Vehicle Service Contracts, Automotive Protection Plans, Extended Vehicle Coverage and Automotive Consumer Services

Founded

2005

CarShield states that it has been serving customers for more than 20 years.

Number of Employees

CarShield does not currently publish a precise audited company-wide employee count on its public website.

Number of Customers / Vehicles

CarShield does not provide one current audited public customer-count figure on its official corporate pages. Older promotional references have cited millions of vehicles served, but such historic marketing figures should not be presented as a current verified total without a dated official disclosure.

Corporate Office Hours

CarShield does not publish public walk-in headquarters hours.

Customer-service and department hours vary by contact line.

Website

https://carshield.com/

Careers Page

https://carshield.com/careers/

CarShield Products & Services

Vehicle Service Contracts

CarShield markets vehicle service contracts that help cover certain repair costs after mechanical breakdowns. These contracts are not the same as a manufacturer’s warranty, and coverage depends on the specific terms, exclusions, limits, deductible, and administrator.

Powertrain Coverage

Certain CarShield plans focus on major powertrain components such as the engine, transmission, and drivetrain. These plans may be more limited than higher-tier contracts and are intended primarily to protect against expensive failures involving core mechanical systems.

Comprehensive Vehicle Coverage

Higher-level protection plans may cover a broader range of vehicle systems beyond the basic powertrain. Depending on the contract, coverage can extend to air conditioning, electrical systems, suspension, steering, fuel systems, and other listed components.

High-Mileage Vehicle Plans

CarShield offers service-contract options designed for older or higher-mileage vehicles that may no longer qualify for traditional manufacturer protection. Eligibility and covered components vary based on vehicle age, mileage, condition, and selected contract.

Specialty Vehicle Coverage

Certain plans may be available for vehicles outside the most common passenger-car categories. Availability and eligibility depend on the vehicle and the administrator’s underwriting rules.

Roadside Assistance

Many qualifying CarShield plans include roadside assistance benefits. CarShield currently publishes 1-866-222-7869 for Roadside Protect, which operates 24 hours a day, 365 days a year.

Courtesy Towing

Eligible contracts can include towing assistance when a covered vehicle becomes disabled. Towing mileage, reimbursement limits, and eligible circumstances depend on the applicable contract terms.

Rental Car Benefits

Some plans can provide rental-car reimbursement when an approved covered repair keeps the customer’s vehicle out of service. This benefit is subject to contract limitations and should not be interpreted as a guarantee of a free rental for every breakdown.

Claims Administration

Many CarShield claims are administered by American Auto Shield. Customers or repair facilities may contact the administrator to obtain authorization before covered repair work begins.

Flexible Payment Options

CarShield promotes flexible monthly payment arrangements rather than requiring the full contract cost up front. Billing arrangements are subject to the selected plan and payment-processing terms.

Repair Facility Access

Customers generally arrange diagnosis and repairs through qualifying repair facilities. However, consumers should confirm that a chosen repair shop accepts the contract and that authorization requirements are followed before work begins.

CarShield Corporate Phone Numbers

Corporate Phone Number

800-589-2401

Corporate Headquarters Number

800-589-2401

Headquarters Number

800-589-2401

Corporate Office Number

800-589-2401

Customer Service Number

1-800-587-4162

Hours

Monday to Friday: 7:00 AM to 6:00 PM CT
Saturday: 8:00 AM to 3:00 PM CT.

Customer Support Number

1-800-587-4162

Toll-Free Number

CarShield publishes several toll-free service lines, including Customer Service, Claims, Sales, and Roadside Assistance.

Sales Number

1-800-588-8501

Hours

Monday to Friday: 7:00 AM to 10:00 PM CT
Saturday: 8:00 AM to 8:00 PM CT
Sunday: 8:00 AM to 5:00 PM CT.

Billing / Payment Processing Number

1-800-587-4603

Hours

Monday to Friday: 7:00 AM to 7:00 PM CT
Saturday: 8:00 AM to 3:00 PM CT.

Claims Number

American Auto Shield
1-800-531-1925

Hours

Monday to Friday: 7:00 AM to 6:00 PM CT
Saturday: 8:00 AM to 3:00 PM CT.

Roadside Assistance Number

1-866-222-7869

Available

24 hours a day, 365 days a year.

Regional Office Number

No universal verified regional-office number is publicly listed.

Branch Office Number

Not applicable in the traditional retail-branch sense.

International Number

CarShield primarily serves U.S. customers and does not prominently publish a universal international Customer Service number.

Emergency / After-Hours Number

For covered roadside emergencies

1-866-222-7869

For police, medical, fire, or dangerous roadside emergencies, call local emergency services first.

Investor Relations Number

Not applicable.

CarShield is privately held.

Media / Press Number

A permanent public media telephone number is not prominently listed on the main current corporate pages.

Human Resources Number

A universal public HR number is not prominently published.

Careers

https://carshield.com/careers/

Reservations / Booking Number

Not applicable.

How to Reach a Real Person at CarShield

For an existing CarShield contract, the most useful first contact is generally 1-800-587-4162 for Customer Service. Have your contract number, vehicle year, make, model, mileage, billing information, and details of the issue available. If the issue concerns a repair claim, do not rely only on ordinary Customer Service. Ask whether the repair facility or customer needs to speak directly with American Auto Shield at 1-800-531-1925 before repair work begins.

Billing and payment issues should be directed to 1-800-587-4603, while roadside-assistance emergencies should use 1-866-222-7869. Using the correct department can avoid unnecessary transfers and can be particularly important for claim authorization, because repairs performed before required approval may create reimbursement problems depending on contract terms.

If the first representative cannot resolve the issue, ask for a supervisor and document the date, time, representative name, case number, repair facility, diagnosis, and any claim-denial explanation. For unresolved disputes, use CarShield’s written Contact Us form and, where appropriate, send written correspondence to the Saint Peters headquarters so there is a clear record of the complaint.

CarShield Headquarters & Corporate Office Address

Current Headquarters

CarShield
503 Pearl Drive
Saint Peters, MO 63376
United States

CarShield’s current Terms & Legal and Privacy materials continue to identify this address for the company and for written Customer Service correspondence.

Corporate Office

CarShield does not currently identify a separate public corporate-office address different from the Saint Peters headquarters.

Mailing Address

CarShield
Attn: Customer Service
503 Pearl Drive
Saint Peters, MO 63376

This address is specifically identified in the company’s current legal terms for conventional written notices.

Other Important Address

Claims are often administered by American Auto Shield rather than from the CarShield headquarters. Customers should use the administrator contact and mailing information shown in their specific vehicle service contract when submitting claim-related documentation.

Former / Historical Headquarters

No separate former headquarters needs to be substituted for the currently verified Saint Peters address.

Correction to the supplied page: although the URL contains the phrase deep-sea-headquarters-corporate-office, the page itself is a CarShield headquarters page.

How to File a Complaint Against CarShield

Complaints against CarShield may involve billing, contract cancellation, claim denials, advertising representations, repair authorization, roadside benefits, payment processing, or Customer Service. Before escalating, gather your contract, vehicle information, payment history, repair estimate, mechanic’s diagnosis, claim number, denial explanation, screenshots or advertisements where relevant, and notes from earlier calls.

Step 1: Contact Customer Service

Call 1-800-587-4162 and explain the complaint in a clear chronological order. Provide your contract number, vehicle details, relevant dates, and exactly what resolution you are requesting. Ask the representative to document the complaint and provide a case or reference number. For billing disputes, confirm every disputed payment and the date it was charged.

Step 2: Contact the Relevant Department

If the dispute involves a repair claim, contact American Auto Shield at 1-800-531-1925. For payment processing, call 1-800-587-4603. For roadside-service failures, use 1-866-222-7869. Department-specific escalation is important because ordinary Customer Service may not have authority to overturn a claims or payment decision.

Step 3: Request Supervisor or Management Review

If the first representative cannot resolve the issue, ask for a supervisor or management review. Provide the previous case number, names of representatives, claim documentation, mechanic’s findings, contract provisions, and a concise explanation of why you believe the earlier decision was incorrect. Ask for the final decision and reasoning to be documented.

Step 4: Use the Company’s Written Complaint Channel

Submit a written complaint through CarShield’s official Contact Us form at https://carshield.com/contact-us-v3.php. Include your contract number, contact details, repair facility, dates, disputed amounts, claim history, and supporting documentation. A written submission provides a stronger record than repeated phone calls alone.

Step 5: Contact Corporate Headquarters

Send a formal complaint to CarShield, Attn: Customer Service, 503 Pearl Drive, Saint Peters, MO 63376. State what happened, what departments you already contacted, what contractual provision is disputed, and the exact remedy you are requesting. Send copies rather than originals and use a delivery method that provides tracking.

Step 6: Use the Specialized Complaint or Dispute Department

Review your actual vehicle service contract for the administrator, dispute procedure, cancellation rules, claim-review rights, and any arbitration provision. Because CarShield markets contracts that may be administered by another company, a formal dispute may need to be directed to the named contract administrator rather than CarShield alone.

Step 7: File With the Appropriate Regulator

For deceptive marketing or unfair business-practice concerns, consumers may submit a complaint to the Federal Trade Commission and the appropriate state consumer-protection authority. This route is particularly relevant because the FTC previously brought an enforcement action involving CarShield and American Auto Shield concerning advertising and telemarketing  claims.

Step 8: Use Consumer Protection or Financial Dispute Options

Consumers may also contact their state Attorney General or consumer-protection agency. If the issue involves an unauthorized or disputed card payment, contact the issuing bank or card provider and follow applicable charge-dispute procedures. Keep the contract, cancellation request, invoices, and company responses available.

Step 9: Consider Formal Legal or Arbitration Procedures

If internal and regulatory escalation does not resolve the matter, review the dispute-resolution clause in the actual vehicle service contract. Depending on the agreement and applicable law, the final route may involve arbitration, small-claims court, or other legal proceedings. Before filing, preserve the full contract, claim file, repair records, correspondence, and proof of financial loss.