BNSF Railway
BNSF Railway Company is one of the largest freight railroad operators in North America and is headquartered in Fort Worth, Texas. The railroad’s historical roots extend through numerous predecessor railroads and more than 175 years of rail operations. The modern BNSF system emerged through major railroad combinations, most notably the 1995 merger of Burlington Northern and Santa Fe-related operations, creating a network that connects major agricultural, industrial, energy, manufacturing, and population centers.
Today, BNSF operates approximately 32,500 route miles across 28 U.S. states and three Canadian provinces. It transports agricultural products, consumer goods, intermodal containers, automobiles, chemicals, construction materials, coal, petroleum products, food and beverages, machinery, and other freight. A January 2026 company update described BNSF as having approximately 35,000 employees, while the company’s published fact sheet lists a workforce of roughly 36,500, reflecting differences in reporting dates.
BNSF is not an independently publicly traded railroad. On February 12, 2010, Burlington Northern Santa Fe, LLC and BNSF Railway Company became subsidiaries of Berkshire Hathaway Inc. BNSF continues to operate under its own railroad management, led by President and Chief Executive Officer Katie Farmer, who has held the CEO role since January 2021.
BNSF Railway Company
2650 Lou Menk Drive
Fort Worth, TX 76131-2830
United States
BNSF official materials identify Fort Worth as its corporate headquarters, and the company continues to use 2650 Lou Menk Drive for corporate real estate and other headquarters functions.
BNSF’s primary corporate-office campus is located at
2650 Lou Menk Drive
Fort Worth, TX 76131
Corporate, customer, marketing, operations, technology, finance, real estate, legal, and network-management functions are supported from Fort Worth and other BNSF facilities.
Corporate Real Estate correspondence can be sent to
BNSF Railway Company
Attn: Corporate Real Estate
2650 Lou Menk Drive
Fort Worth, TX 76131-2830.
BNSF has used Fort Worth as its headquarters throughout the modern BNSF Railway era. Historical predecessor companies maintained headquarters in other cities, but those addresses should not be presented as current BNSF corporate headquarters.
BNSF does not prominently publish one universal public corporate switchboard for all inquiries.
For customer shipment support
888-428-2673
Also written as
888-428-BNSF.
888-428-2673
This is BNSF’s primary Customer Support number for shipment-related assistance.
2650 Lou Menk Drive, Fort Worth, TX 76131-2830
2650 Lou Menk Drive, Fort Worth, TX 76131-2830
BNSF does not publish one universal general Customer Service email.
Current specialized contact
Careers: Staff.Recruiter1@bnsf.com
BNSF also uses official web forms for customers, communities, media, and other inquiries.
Freight Rail Transportation, Logistics, Intermodal Transportation, Industrial Freight and Supply Chain Services
The modern BNSF was formed through the 1995 Burlington Northern and Santa Fe combination, while its predecessor railroad history reaches back more than 175 years.
Approximately
35,000 to 36,500 employees
depending on reporting date.
BNSF’s January 2026 safety announcement cited approximately 35,000 employees, while its corporate fact sheet lists approximately 36,500.
Approximately
32,500 route miles
across
28 U.S. states
and
3 Canadian provinces.
BNSF does not publish standard public walk-in hours for its Fort Worth headquarters.
Customer shipment information and automated tools are available 24/7.
https://www.bnsf.com/about-bnsf/financial-information/
BNSF is owned by Berkshire Hathaway, but it provides financial information and fixed-income investor contacts for BNSF-issued debt.
BNSF operates one of the largest intermodal rail networks in North America, transporting containers and trailers that move between rail, truck, and port networks. Its intermodal system supports domestic and international freight and serves major consumer and e-commerce supply chains.
BNSF transports grain, field crops, processed agricultural products, fertilizers, bulk foods, and other commodities. Its rail network links agricultural production regions to processors, domestic markets, and export gateways.
BNSF transports finished vehicles and automotive parts for manufacturers and suppliers. Rail service connects vehicle plants, distribution centers, ports, and other logistics facilities.
The railroad moves canned and boxed food, beverages, fresh produce, frozen products, bulk food commodities, and other food-related freight. Specialized equipment and temperature-sensitive transportation solutions can be used depending on shipment requirements.
BNSF transports a broad range of industrial commodities including steel, chemicals, plastics, construction materials, lumber, cement, paper products, machinery, minerals, and other manufacturing inputs.
Rail service supports transportation of chemicals used across manufacturing, agriculture, energy, and other industries. BNSF applies specialized safety, loading, and regulatory requirements to hazardous and non-hazardous chemical freight.
BNSF moves fertilizer products used by agricultural customers. The network links producers, storage facilities, distributors, and farm-related markets.
Plastic pellets, resins, and related products are transported for manufacturers and industrial customers. Rail is particularly useful for moving bulk volumes efficiently.
BNSF transports cement, aggregates, lumber, panels, steel, and other building materials used in residential, commercial, and infrastructure construction.
BNSF serves energy customers transporting coal, crude oil, refined petroleum products, ethanol, renewable fuels, and other energy-related cargo. It also moves equipment used in energy infrastructure projects.
Coal remains one of BNSF’s bulk freight categories. The railroad provides unit-train services designed to move high volumes efficiently from origin to destination.
BNSF transports ethanol and other renewable-fuel products and supports customers connected with lower-carbon energy supply chains.
The company handles heavy equipment, industrial machinery, wind-energy components, and other oversized cargo that may not move easily by ordinary truck transportation.
Dedicated Train Service is designed for large quantities of a single commodity moving between one origin and one destination. BNSF describes coal unit trains, shuttle trains, and other unit-train structures within this service.
Customers can ship commodities using individual railcars as an alternative to an entire dedicated train. This service is useful for businesses with recurring but smaller rail-volume requirements.
BNSF’s transload model allows freight to move by rail to a transload facility and then transfer to trucks for final delivery. This extends rail access to businesses whose facilities do not sit directly on a rail line.
BNSF offers transportation solutions for products that require temperature management, including certain food and beverage shipments.
BNSF helps businesses evaluate sites and develop facilities that can connect with the railroad. Its Economic Development team assists companies considering new or expanded rail-served operations.
Registered customers can use BNSF digital tools to monitor shipments, equipment, billing, and other transportation information.
BNSF provides Customer Support for billing and invoicing questions as part of its customer-assistance platform. Customers can also manage selected billing functions through secure online tools.
BNSF maintains processes for cargo-loss and damage claims relating to freight transported on its railroad. Claims requirements depend on the shipment, commodity, documentation, and circumstances.
BNSF provides cross-border shipping expertise and support for traffic moving between the United States and Mexico. Its dedicated Mexico team handles multiple commodity categories and border logistics.
BNSF does not prominently publish one universal general headquarters switchboard.
For customer routing
888-428-2673
No separate general headquarters number is prominently published on BNSF’s current contact page.
No universal public corporate-office number is prominently listed.
888-428-2673
Also
888-428-BNSF.
888-428-2673
888-428-2673
888-428-2673
BNSF’s automated shipment information tools can be accessed 24/7.
800-832-5452
Select
Option 1 for emergencies.
800-832-5452
Select
Option 3.
800-832-5452
Select
Option 4.
817-352-3478
Current BNSF contact
Mark Bracker, AVP Treasury & External Reporting.
800-367-5690
BNSF Company Code
10532.
Staff.Recruiter1@bnsf.com.
BNSF does not publish one universal sales number because commercial contacts differ by freight category and customer type.
New customers should use BNSF’s official Contact Us or new-customer process.
Billing and invoicing inquiries use BNSF Customer Support
888-428-2673
BNSF maintains regional and corridor contacts, but no single universal regional-office number applies across the railroad.
Individual terminals, yards, intermodal facilities, and local operating sites may have facility-specific contacts.
Cross-border and international contacts vary by market and service. BNSF has a dedicated Mexico team and provides support for traffic connected with Canada and overseas ports.
800-832-5452
This line should be used for railroad emergencies such as incidents at crossings, hazardous conditions, or other urgent safety matters.
For BNSF fixed-income inquiries
817-352-3478.
BNSF routes media inquiries through its dedicated Media Request Team rather than publishing one universal press telephone number on the main Contact Us page.
No universal applicant HR number is published.
Staff.Recruiter1@bnsf.com
Not applicable.
For an existing freight shipment, billing issue, equipment question, or other customer matter, call 888-428-2673. BNSF’s Customer Support team handles shipment support, billing and invoicing, web/PIN assistance, and other customer needs. Registered customers should keep their BNSF PIN, shipment identifiers, railcar or container information, waybill details, billing documents, and account information ready so the representative can identify the shipment quickly.
For safety issues, do not use the normal shipment-support line. Railroad emergencies should be reported to 800-832-5452, option 1. A train blocking a crossing can be reported through option 3, while trespassing or criminal activity can be reported through option 4. If there is an immediate life-threatening emergency, contact 911 first and provide the crossing number or exact location if available.
New shippers, communities, suppliers, job applicants, real-estate contacts, and journalists should use BNSF’s department-specific Contact Us resources. Corporate correspondence can be directed to 2650 Lou Menk Drive, Fort Worth, TX 76131-2830, while careers questions can use Staff.Recruiter1@bnsf.com.
Complaints involving freight service, billing, damaged cargo, blocked crossings, noise, property, safety, customer treatment, or railroad operations should be directed to the channel responsible for that issue. Before escalating, gather shipment numbers, railcar or container IDs, invoices, photographs, crossing numbers, dates, location information, and the names or case numbers from earlier BNSF contacts.
For freight or account-related complaints, begin with BNSF Customer Support at 888-428-2673. Explain the shipment, billing, or service issue clearly and provide all relevant identifying information. Existing customers can also use BNSF’s secure online messaging tools. Ask for a case or reference number so later representatives can locate the history of the complaint.
Use the specialized channel that matches the complaint. Cargo claims should use BNSF’s cargo-loss and damage process, property matters should go to Corporate Real Estate, recruitment issues should use the Careers contact, and safety concerns should use the railroad-emergency line. This department-level approach helps avoid delays caused by sending a specialized rail issue through a general freight-support queue.
If the initial customer representative cannot resolve the complaint, request supervisor or management review. Provide the existing case number and summarize prior discussions. Commercial customers should also involve their BNSF marketing, sales, or account contact when a recurring shipment, rate, service, or operational problem materially affects their supply chain.
BNSF provides official Contact Us and customer-message forms for written inquiries. Submit a detailed description that includes dates, locations, shipment information, earlier contacts, and supporting documents. Written correspondence creates a clear record and is particularly useful for ongoing service disputes, property issues, or matters involving multiple BNSF departments.
For a serious unresolved corporate issue, send formal correspondence to
BNSF Railway Company
2650 Lou Menk Drive
Fort Worth, TX 76131-2830
Include copies of relevant bills, shipment records, photographs, correspondence, and complaint references. Clearly explain the requested resolution and preserve proof that the correspondence was delivered.
Cargo loss, freight damage, demurrage, property, billing, and contractual matters each have different BNSF processes. Use the applicable claims or account-resolution procedure rather than treating every disagreement as a general Customer Service complaint. For railway safety or police matters, use the dedicated emergency and security channels rather than commercial Customer Support.
Railroad economic and service matters may fall under the Surface Transportation Board, while rail-safety complaints can involve the Federal Railroad Administration. Hazardous-material issues may involve additional federal or state agencies. Crossing and local infrastructure concerns may also require coordination with state or municipal transportation authorities. The correct regulator depends on the nature of the complaint.
BNSF primarily serves commercial freight customers, so ordinary consumer-protection processes are less central than in retail businesses. However, property owners or individual members of the public may have state-level remedies depending on the issue. Commercial customers should review tariffs, transportation contracts, bills of lading, credit terms, and applicable Surface Transportation Board rules before deciding which dispute route is appropriate.
When a significant contract, cargo, property, or financial dispute remains unresolved, review the governing transportation agreement, tariff, bill of lading, or other contract to determine applicable claims deadlines and dispute-resolution provisions. Rail transportation disputes can involve specialized federal law, so businesses dealing with substantial losses or regulatory questions may wish to consult counsel experienced in transportation or railroad law before taking formal action.
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