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- American National Group
About American National
American National is a U.S. insurance and retirement-services organization whose operating companies provide annuities, pension risk transfer, existing life-insurance servicing, and insurance-related financial products. American National Insurance Company was founded in 1905 in Galveston, Texas and has served policyholders for more than 120 years. Current company materials describe American National Insurance Company as headquartered in Houston, Texas and operating across the United States.
American National underwent a major ownership change in May 2022, when Brookfield Reinsurance completed its acquisition of American National Group, Inc. for approximately $5.1 billion. American National subsequently became part of the Brookfield insurance and wealth-solutions platform rather than remaining an independently traded public insurance group.
The company’s structure has continued evolving. American National’s current consumer website focuses heavily on annuities and pension risk transfer, while certain property-and-casualty operations are now directed through the Farm Family brand. Existing life, health, disability, and legacy insurance customers continue to receive policy and claims servicing through specialized American National contacts.
Quick Information
Corporate Phone Number
409-763-4661
Current statutory insurance filings continue to list this telephone number with American National’s One Moody Plaza statutory and administrative office in Galveston, Texas.
Customer Service Number
For general annuity bill-pay and policy service:
800-252-9546
Hours:
Monday to Friday: 7:00 AM to 6:00 PM Central Time.
Corporate Office Address
American National’s current website describes American National Insurance Company as headquartered in Houston, Texas, but does not prominently publish one universal Houston street address on its main consumer pages.
Statutory Home Office Address
American National Insurance Company
One Moody Plaza
Galveston, TX 77550
United States
Current statutory filings for American National affiliates continue to identify One Moody Plaza as a statutory and administrative office.
Headquarters Status
There is an important distinction for this page:
Current corporate website: Houston, Texas headquarters
Historic and statutory home office: One Moody Plaza, Galveston, Texas
Older headquarters listings that identify only Galveston without explaining the current Houston designation can therefore be misleading.
Policy Service: CustomerServiceCenter@AmericanNational.com
Life Claims: Life.LifeClaimsDept@AmericanNational.com
Annuity Claims: Annuity.LifeClaimsDept@AmericanNational.com
Health Claims: FileAHealthClaim@AmericanNational.com
Fraud Reports: ReportFraud@AmericanNational.com.
Industry
Insurance, Annuities, Pension Risk Transfer, Retirement Services and Financial Protection
Founded
1905
American National Insurance Company was founded in Galveston, Texas.
Current Ownership
American National is controlled through Brookfield Wealth Solutions / Brookfield Reinsurance.
Brookfield completed the acquisition in May 2022 for approximately $5.1 billion.
Current CEO
Current statutory filings identify:
Timothy Allen Walsh
as:
Chairman, President and Chief Executive Officer
of American National insurance entities.
Geographic Reach
American National insurance companies operate across all 50 states, although individual products and issuing companies vary by state.
Website
https://www.americannational.com/
Careers Page
https://www.americannational.com/home/careers
American National hires across actuarial, claims, finance, underwriting, technology, operations, insurance product management, and corporate functions.
Investor Relations
American National is no longer an independently traded public insurance company in the same way it was before the Brookfield acquisition.
Current investor and statutory information is published through American National and its Brookfield-related ownership structure.
American National Products & Services
American National’s current public product strategy is increasingly centered on retirement and wealth-protection solutions, while legacy insurance contracts continue to be serviced.
Fixed Annuities
American National provides annuity products designed to help customers accumulate retirement assets and create predictable income.
Current products include multi-year guaranteed annuities and other retirement-oriented contracts.
Multi-Year Guaranteed Annuities
American National’s MYGA products provide a guaranteed interest rate for a selected term.
These products are intended for customers seeking tax-deferred accumulation and a defined rate period rather than direct market exposure.
Direct-to-Consumer Annuities
American National now allows qualifying consumers to purchase certain MYGA products directly online.
Customers can also work with an American National agent if they prefer assisted sales.
Annuity Policy Service
Existing annuity owners can use American National’s servicing platform to manage payments, beneficiary forms, policy information, and other account needs.
General annuity Bill Pay and Policy Service is available at 800-252-9546.
Pension Risk Transfer
American National provides pension risk-transfer solutions for employers with defined-benefit pension obligations.
These transactions allow pension liabilities to be transferred to an insurer through group annuity contracts.
Retiree Lift-Outs
A retiree lift-out transfers obligations for selected retirees who are already receiving benefits from a pension plan to an insurance company.
Other plan participants remain in the original employer-sponsored pension arrangement.
Pension Plan Terminations
For plan terminations, a plan sponsor can transfer obligations for the entire pension population to an insurer.
American National then administers benefits under the issued group annuity contract.
Pension Buy-In Solutions
American National also describes pension buy-in transactions in which a pension plan purchases an annuity contract as an asset while the plan remains in place.
This can help manage investment and longevity risk.
Pension Participant Administration
Participants whose pension obligations have transferred to American National can manage payment details, tax withholding, addresses, and other account information through the participant portal.
The PRT Service Center is available at 833-703-1905.
Existing Life Insurance
American National states that it no longer offers new life insurance through the current American National consumer channel, but it continues to service existing policies.
Existing life policyholders can call 800-899-6806 for bill pay and policy service.
Life Insurance Claims
Existing life policy beneficiaries can report a claim using:
800-615-7372
or:
Life.LifeClaimsDept@AmericanNational.com.
Existing Health Insurance
American National states that it no longer offers new health insurance through its current consumer channel but continues servicing existing policies.
Health policy service is available at 800-899-6503.
Health Claims
Health claims can be reported at:
800-899-6520
Email:
FileAHealthClaim@AmericanNational.com.
Disability Insurance Service
Legacy disability customers can use:
800-899-6520
for policy and claims assistance.
Property & Casualty Insurance
Property, casualty, farm, ranch, and business products that were historically associated with American National are increasingly directed through Farm Family and related companies.
American National’s current website specifically routes those categories to the Farm Family brand.
Agent Services
Customers who want help selecting or servicing eligible products can use American National’s Find an Agent service.
The agent locator can search by ZIP code or policy information.
American National Corporate Phone Numbers
Corporate Phone Number
409-763-4661
Current statutory-office contact associated with One Moody Plaza.
Annuity Bill Pay & Policy Service
800-252-9546
Annuity Claim Service
800-615-7372.
Direct Annuity Sales
866-612-6981
Email:
ConsumerSalesAgent@AmericanNational.com.
Variable Contracts
800-306-2959.
Pension Risk Transfer Participant Support
833-703-1905
Hours:
Monday to Friday: 9:00 AM to 6:00 PM ET.
International Pension Participant Support
+1-669-288-7186.
Life Insurance Policy Service
800-899-6806
Life Insurance Claims
800-615-7372.
Health Policy Service
800-899-6503
Health Claims
800-899-6520
Disability Policy and Claims Service
800-899-6520.
Homeowners & Auto Claims
800-333-2860.
Farm & Ranch and Business Claims
800-333-2860.
Specialty Products Claims
800-899-6502.
American National Property and Casualty Company
417-887-0220
American National General Insurance Company
800-899-6519
American National Lloyds Insurance Company
800-899-6519
American National County Mutual Insurance Company
800-899-6519.
American National Life Insurance Company of New York
866-490-3163.
Garden State Life Insurance Company
888-290-1085.
American National Life Insurance Company of Texas
888-290-1085.
Farm Family Casualty Insurance Company
518-431-5000
United Farm Family Insurance Company
518-431-5000.
Fraud Reporting
Email:
ReportFraud@AmericanNational.com.
Investor Relations Contact
Current American National contact directory lists:
888-221-1234 ext. 3763
for the listed Investor Relations contact.
How to Reach a Real Person at American National
The best number depends on the policy. Annuity owners should call 800-252-9546, existing life customers should call 800-899-6806, health and disability customers have specialized contacts, and pension participants should use 833-703-1905. Have the policy or contract number, insured person’s name, contact information, and relevant transaction or claim details available before calling.
For a claim, use the dedicated claims line rather than ordinary policy service. Life and annuity claims use 800-615-7372, home/auto and business claims use 800-333-2860, and health or disability claims use 800-899-6520.
American National Headquarters & Corporate Office Address
American National requires some clarification because current sources use different headquarters terminology.
Current Corporate Headquarters Designation
American National’s current website repeatedly states:
American National Insurance Company is headquartered in Houston, Texas.
The company does not prominently display one universal Houston street headquarters address on its main consumer pages.
One Moody Plaza Statutory Office
Current insurance filings continue to identify:
One Moody Plaza
Galveston, TX 77550
United States
as a statutory home office and administrative location for American National insurance entities.
Former Public-Company Headquarters Context
When Brookfield announced the acquisition in 2022, it said American National would maintain its headquarters in Galveston, Texas, along with its League City presence and operating hubs in Springfield, Missouri, and Albany, New York.
Current American National consumer materials, however, now identify Houston as the headquarters city. For a newly revamped page, it is more accurate to explain this change rather than present One Moody Plaza as the only current headquarters designation.
Ownership
American National became part of Brookfield Reinsurance in:
May 2022
Acquisition value:
Approximately $5.1 billion.
Current Corporate Structure
American National Group is a:
Wholly owned operating subsidiary within Brookfield’s insurance platform.
Current Retirement Business Scale
By the end of 2025, American National reported approximately:
$4.3 billion in cumulative pension-risk-transfer premium
covering approximately:
79,000 participants.
Financial Strength
American National currently highlights insurer financial-strength ratings including:
A from A.M. Best
A from Fitch
A from S&P.
How to File a Complaint Against American National
Step 1: Contact the Correct Policy Service Department
Start with the department responsible for the policy. Annuity customers can call 800-252-9546, existing life customers 800-899-6806, and health customers 800-899-6503. Provide the policy or contract number, insured person’s information, dates, previous correspondence, and a clear description of the problem. Ask the representative to document the complaint and provide any available reference number.
Step 2: Use the Dedicated Claims Team for Claims Disputes
If the complaint involves a claim, contact the relevant claims department rather than ordinary billing support. Life and annuity claims use 800-615-7372, property and casualty claims generally use 800-333-2860, and health or disability claims use 800-899-6520. Keep claim numbers, adjuster information, letters, medical or repair documentation, and all prior responses.
Step 3: Request Supervisor or Formal Review
If the first representative cannot resolve the issue, request supervisory or management review. Provide a concise timeline and identify what resolution is being requested. For pension-risk-transfer matters, participants should use 833-703-1905 and the dedicated participant portal so benefit-administration questions remain within the correct service team.
Step 4: Send Formal Written Correspondence
For a serious unresolved complaint involving an American National insurance entity, written correspondence can be sent using the formal address listed on the applicable policy, claim notice, or statutory company filing. For entities using the historic statutory office, current filings identify One Moody Plaza, Galveston, TX 77550. Include copies of documents rather than originals and retain proof of delivery.
Step 5: Contact the Appropriate Insurance Regulator
If the complaint remains unresolved, insurance matters can generally be escalated to the state insurance department regulating the policy. The correct regulator depends on the policyholder’s state, issuing American National company, and type of insurance. Pension, securities, annuity, and other financial-product complaints may involve different state or federal authorities, so review the policy documents carefully before filing externally.
