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- Academy Sports + Outdoors
About Academy Sports + Outdoors
Academy Sports + Outdoors is a leading full-line sporting goods and outdoor recreation retailer in the United States. Originally founded as a family business in Texas in 1938, Academy has grown into a major retailer offering sports, outdoor recreation, apparel, footwear, and related products through its stores and online platform.
Academy Sports + Outdoors operates under a localized merchandising strategy focused on strong product assortment, value, and customer experience. As of April 2026, the company operates 324 stores across 21 states, supported by three distribution centers and more than 22,000 Team Members. Academy Sports + Outdoors, Inc. is publicly traded on Nasdaq under the ticker ASO.
Quick Information
Industry
Retail — Sporting Goods, Outdoor Recreation, Apparel, Footwear & Sports Equipment
Founded
1938 — Academy traces its roots to the Academy Tire Shop opened by Max Gochman in San Antonio, Texas.
NASDAQ Ticker
ASO
Parent Company
Academy Sports and Outdoors, Inc.
Number of Employees
More than 22,000 Team Members.
Corporate Office Hours
Monday–Friday during regular corporate business hours. Individual Academy store hours vary by location.
investors@academy.com — Investor Relations.
Academy does not publicly list a general customer-service email address; customer inquiries are generally handled through its customer-service and online support channels.
Website
Corporate Website
corporate.academy.com
Customer Service
1-888-922-2336
Investor Relations
Careers Page
careers.academy.com
Products & Services
Academy Sports + Outdoors offers a broad assortment of sports, outdoor, apparel, footwear, and recreation products, including:
- Hunting Equipment — Firearms-related accessories where legally applicable, hunting clothing, optics, blinds, feeders, and other hunting equipment.
- Fishing Gear — Fishing rods, reels, tackle, lures, line, fishing apparel, and accessories.
- Camping Equipment — Tents, sleeping bags, camp furniture, coolers, lighting, cooking equipment, and outdoor accessories.
- Sports Equipment — Equipment and gear for baseball, basketball, football, soccer, golf, tennis, volleyball, and other sports.
- Fitness Equipment — Exercise equipment, weights, fitness accessories, yoga products, and workout gear.
- Outdoor Recreation — Hiking, water sports, recreation, tailgating, and other outdoor products.
- Apparel — Athletic clothing, casual apparel, performance wear, outdoor clothing, and sports team apparel.
- Footwear — Athletic shoes, outdoor footwear, work footwear, sandals, boots, and casual footwear.
- Team Sports — Equipment, uniforms, footwear, and accessories for organized sports.
- Golf — Golf clubs, balls, bags, gloves, apparel, footwear, and accessories.
- Boating & Water Recreation — Water-sports equipment, boating accessories, and recreation products.
- Outdoor Living — Grills, patio products, outdoor furniture, coolers, and outdoor cooking equipment.
- Private-Label Brands — Academy offers products under a portfolio of private-label brands in addition to leading national brands.
- Online Shopping — E-commerce shopping, product search, ordering, delivery, pickup, and store availability.
- Curbside / Store Pickup — Pickup options available for eligible products and participating stores.
- Gift Cards — Academy gift cards and related gifting options.
- Academy Credit Card — Credit-card services and promotional benefits available to qualifying customers.
- Services & Experiences — Product services, outdoor activities, events, and customer experiences offered through participating locations.
Academy’s product assortment is centered on four major categories: outdoor, sports & recreation, apparel, and footwear. For fiscal 2025, these categories represented approximately 31%, 22%, 27%, and 20% of net sales, respectively.
Corporate Phone Numbers
Main Customer Service Number
1-888-922-2336 — Academy Sports + Outdoors Customer Service.
Customer Service
Customers can contact Academy Customer Service for questions involving orders, stores, merchandise, returns, online purchases, gift cards, and other customer-service matters.
Corporate Headquarters
1-281-646-5200 — Academy Sports + Outdoors corporate headquarters.
Investor Relations
1-832-739-4102 — Academy Sports + Outdoors Investor Relations.
Investor Relations Email
How to Reach a Real Person at Academy Sports + Outdoors
For general customer-service questions, customers should contact Academy Sports + Outdoors through its customer-service department or official online support channels.
For a problem involving a particular store, customers should have the store location, date and approximate time of their visit, receipt information, and product details available.
For online orders, customers should provide their order number, product information, delivery or pickup details, and any relevant tracking information.
For investor-related questions, shareholders and investors can contact Academy Investor Relations at 1-832-739-4102 or investors@academy.com.
Academy Sports + Outdoors Headquarters & Corporate Office Address
Academy Sports and Outdoors, Inc. — Corporate Headquarters
1800 North Mason Road
Katy, TX 77449
United States
Academy Sports + Outdoors — Corporate Headquarters
Katy, Texas
Academy Sports + Outdoors — Main Website
Academy Sports + Outdoors — Corporate Website
corporate.academy.com
Academy Sports + Outdoors — Customer Service
1-888-922-2336
Academy Sports + Outdoors — Corporate Phone
1-281-646-5200
Academy Sports + Outdoors — Investor Relations
1-832-739-4102
Academy Sports + Outdoors — Careers
careers.academy.com
Academy currently operates 324 stores across 21 states and has three distribution centers located in Katy, Texas; Jeffersonville, Georgia; and Cookeville, Tennessee.
How to File a Complaint Against Academy Sports + Outdoors
Step 1 — Contact the Store
For a complaint involving a particular Academy location, first speak with the Store Manager or manager on duty and explain the issue.
Step 2 — Contact Academy Customer Service
If the store cannot resolve the matter, contact Academy Sports + Outdoors Customer Service at 1-888-922-2336 or use the company’s official online customer-support resources.
Step 3 — Provide Store and Transaction Information
Provide the store location, date and approximate time of your visit, receipt number, order number, product information, and other relevant details.
Step 4 — Explain the Complaint Clearly
Describe the problem, including issues involving merchandise, pricing, returns, online orders, shipping, pickup, billing, customer service, or store conditions.
Step 5 — Provide Supporting Documentation
Keep copies of receipts, photographs, order confirmations, payment records, tracking information, emails, and other relevant documentation.
Step 6 — Request a Resolution
Clearly explain the resolution you are seeking, such as a refund, replacement, exchange, correction, or investigation.
Step 7 — Follow Up With Customer Service
If the issue is not resolved, follow up with Academy Customer Service and reference your previous communication.
Step 8 — Escalate the Matter
If necessary, request escalation to the appropriate management or corporate customer-relations team.
Step 9 — Contact the Appropriate Regulatory Agency
For serious unresolved consumer issues, customers may consider contacting the appropriate state or federal consumer-protection or regulatory authority depending on the nature of the complaint.
Step 10 — Consider Further Legal or Regulatory Action
If a significant matter cannot be resolved through Academy Sports + Outdoors and the appropriate regulatory channels, customers may consider obtaining independent legal advice or pursuing another appropriate legal or regulatory remedy. Keep all receipts, photographs, correspondence, and complaint documentation before escalating the matter.
