-
- Academy Sports + Outdoors
About Academy Sports + Outdoors
Academy Sports + Outdoors is a major American sporting goods and outdoor recreation retailer headquartered in Katy, Texas. The company was originally founded as a family business in Texas in 1938 and has grown into one of the largest full-line sporting goods retailers in the United States. Academy serves customers looking for sporting equipment, outdoor gear, footwear, apparel, hunting and fishing products, fitness equipment, team sports merchandise, and recreational products.
Academy’s merchandise assortment combines major national brands with its own private-label brands. The company serves families, athletes, outdoor enthusiasts, hunters, anglers, campers, fitness customers, and recreational shoppers through physical stores, Academy.com, and its mobile shopping platforms. As of April 23, 2026, Academy reported 324 stores across 21 states.
Academy Sports and Outdoors, Inc. is publicly traded on the Nasdaq Global Select Market under the ticker symbol ASO. Its current principal executive offices are located at 1800 North Mason Road, Katy, Texas 77449, and its September 9, 2026 SEC filing continues to list 281-646-5200 as the company’s corporate telephone number.
Quick Information
Corporate Phone Number
281-646-5200
Customer Service Number
1-888-922-2336
Corporate Office Address
Academy Sports and Outdoors, Inc.
1800 North Mason Road
Katy, TX 77449
United States
Headquarters Address
Academy Sports and Outdoors, Inc.
1800 North Mason Road
Katy, TX 77449
United States
Academy’s current Investor Relations FAQ and SEC filings both identify this as the company’s headquarters and principal executive office.
Customer Service: customerservice@academy.com
Investor Relations: investors@academy.com
Investor Contact: dan.aldridge@academy.com
Media Relations: meredith.klein@academy.com
Industry
Sporting Goods Retail, Outdoor Recreation, Sports Equipment, Footwear, Apparel, Hunting, Fishing and E-Commerce
Founded
1938
Academy Sports + Outdoors was originally founded as a family business in Texas in 1938.
Number of Employees
More than 22,000 Team Members
Academy’s current careers platform states that the company employs more than 22,000 Team Members across its corporate office, stores, distribution centers, and other operations.
Corporate Office Hours
Academy Sports + Outdoors does not publicly list standard visitor hours for its Katy corporate headquarters.
Customers should contact the company before attempting an in-person visit. Individual Academy retail store operating hours vary by location.
Website
Investor Relations
https://investors.academy.com/
Academy Sports and Outdoors, Inc. trades on the Nasdaq Global Select Market under the ticker symbol ASO.
Careers Page
Academy’s careers platform includes opportunities in retail stores, corporate departments, distribution centers, merchandising, information technology, supply chain, finance, marketing, human resources, and other business areas.
Academy Sports + Outdoors Products & Services
Academy Sports + Outdoors offers a broad selection of sporting goods, outdoor recreation equipment, apparel, footwear, fitness products, hunting and fishing gear, team sports merchandise, and related retail services. The company’s product assortment is designed to serve both serious outdoor enthusiasts and families looking for affordable recreational products.
Outdoor Recreation Products
Academy sells outdoor equipment designed for camping, hiking, travel, recreation, and other outdoor activities.
Products can include tents, sleeping bags, coolers, camping furniture, outdoor cooking equipment, backpacks, hydration products, lighting, and other camping accessories.
Hunting Equipment
Academy carries hunting-related equipment and accessories for eligible customers where permitted by law.
Products can include hunting apparel, optics, blinds, game cameras, storage equipment, calls, and other outdoor hunting accessories.
Fishing Gear
Fishing is one of Academy’s major outdoor product categories.
Customers can shop for fishing rods, reels, tackle, lures, fishing line, tackle boxes, apparel, marine accessories, and other products for freshwater and saltwater fishing.
Camping Equipment
Academy’s camping assortment includes tents, sleeping systems, camping furniture, cookware, lighting, coolers, and accessories.
Product options range from basic family camping equipment to gear designed for more frequent outdoor use.
Sports Equipment
Academy sells equipment for numerous sports and recreational activities.
Categories can include football, baseball, basketball, soccer, volleyball, golf, tennis, pickleball, swimming, boxing, wrestling, and other sports.
Team Sports
Customers can purchase equipment and accessories for organized team sports.
Products can include balls, bats, gloves, protective equipment, goals, training gear, uniforms, footwear, and coaching accessories.
Fitness Equipment
Academy offers home fitness and exercise products.
Available merchandise can include treadmills, exercise bikes, weights, dumbbells, benches, resistance equipment, yoga products, training accessories, and recovery items.
Footwear
Footwear is one of Academy’s principal merchandise categories.
Customers can find running shoes, training shoes, casual footwear, hiking boots, work boots, sandals, athletic cleats, hunting boots, and other footwear.
Apparel
Academy sells men’s, women’s, and children’s clothing for sports, outdoor activities, fitness, work, and casual use.
Products can include T-shirts, shorts, pants, jackets, hoodies, performance clothing, outdoor apparel, swimwear, and seasonal clothing.
Licensed Sports Merchandise
Academy carries merchandise associated with professional and collegiate sports teams.
Products may include shirts, jerseys, hats, accessories, tailgating products, and other fan gear.
Golf Products
Golfers can shop for clubs, golf balls, bags, gloves, footwear, apparel, training equipment, and accessories.
Product selection depends on location and available inventory.
Water Sports Equipment
Academy sells products for water recreation.
Available categories can include kayaks, paddleboards, life jackets, swimming gear, water toys, boating accessories, and other aquatic products.
Bikes and Cycling Products
Academy carries bicycles and cycling accessories for adults and children.
Products can include mountain bikes, recreational bikes, helmets, lights, locks, pumps, replacement accessories, and protective equipment.
Backyard Recreation
Customers can purchase products for backyard entertainment and family recreation.
These may include trampolines, outdoor games, pools, play equipment, grills, seating, and seasonal merchandise.
Private-Label Brands
Academy maintains a portfolio of private-label and exclusive brands across sporting goods, outdoor equipment, apparel, footwear, and recreational merchandise.
These products are positioned alongside major national brands and form an important part of Academy’s value-focused retail strategy.
Online Shopping
Customers can purchase eligible products through Academy.com.
The online store supports home delivery, order tracking, account management, returns, digital promotions, and pickup options for participating stores.
Buy Online, Pick Up in Store
Academy allows customers to order thousands of qualifying products online and pick them up from participating stores.
Many eligible items are advertised for same-day or approximately one-hour pickup depending on availability.
Curbside Pickup
Participating Academy locations offer curbside pickup for eligible online orders.
Customers should follow the pickup instructions provided with their order because procedures may vary by store.
Shipping
Academy provides standard and expedited shipping for eligible online purchases.
Shipping availability, exclusions, order minimums, and fees depend on the product, destination, customer account, and current shipping policy.
Returns and Exchanges
Eligible merchandise can generally be returned to Academy stores according to the company’s return policy.
Online purchases may also qualify for return by mail, subject to applicable restrictions and product exclusions.
Gift Cards
Academy offers physical and electronic gift cards.
Gift cards can be redeemed for qualifying merchandise and services at Academy stores and online at Academy.com according to current terms.
myAcademy Rewards
myAcademy Rewards provides eligible customers with account benefits, promotional offers, and other loyalty features.
Benefits and eligibility are governed by the company’s current rewards-program terms.
myAcademy Rewards Credit Card
Academy offers branded credit card products through its current financial-services partner.
Cardholders may qualify for purchase-related benefits, rewards, or financing features according to current credit-card terms.
Academy Sports + Outdoors Corporate Phone Numbers
Academy publishes separate contact numbers for corporate matters, customer service, investor relations, media inquiries, credit-card support, and shareholder services. Customers should use the number that best matches their reason for contacting the company.
Corporate Phone Number
281-646-5200
This is the official corporate telephone number listed in Academy Sports and Outdoors, Inc.’s current SEC filings.
Corporate Headquarters Number
281-646-5200
This number is associated with Academy’s corporate headquarters at 1800 North Mason Road in Katy, Texas.
Headquarters Number
281-646-5200
The same number is listed with Academy’s principal executive offices.
Corporate Office Number
281-646-5200
This is the primary verified corporate telephone number for Academy Sports and Outdoors, Inc.
Customer Service Number
1-888-922-2336
Academy’s official Customer Service page publishes this number for shoppers who require assistance.
Customer Support Number
1-888-922-2336
Customers can use this number for qualifying questions involving orders, purchases, returns, products, accounts, and other shopping concerns.
Toll-Free Number
1-888-922-2336
This is Academy’s main toll-free Customer Service number.
Customer Service Email
Academy also publishes this email for customers who prefer written assistance.
Investor Relations Number
832-739-4102
Academy’s current 2026 Investor Relations releases identify this number for Dan Aldridge, Vice President of Investor Relations.
Investor Relations Email
General Investor Relations email:
Media / Press Number
346-823-6615
Academy’s current 2026 releases identify this number for Meredith Klein, Vice President of Communications.
Media / Press Email
This contact is intended for professional media and communications inquiries rather than ordinary customer complaints.
Transfer Agent Number
1-877-830-4936
International / additional shareholder support:
1-720-378-5591
Academy’s transfer agent and registrar is Broadridge Shareholder Services.
myAcademy Credit Card Customer Care Number
1-800-304-8710
This number is published for customers with eligible myAcademy Credit Card questions.
myAcademy Mastercard Customer Care Number
1-800-217-8071
Customers with qualifying myAcademy Mastercard account questions can use this number.
Credit Card TDD / TTY Number
1-888-819-1918
This number is provided for applicable credit-card accessibility assistance.
Sales Number
Academy does not publish one universal consumer telephone number specifically identified as a nationwide Sales number.
Retail purchases should be handled through Academy stores, Academy.com, or Customer Service.
Support Number
1-888-922-2336
This is the primary verified general customer-support number.
Billing Number
Academy does not publish one universal Billing number covering all purchases and services.
Retail transaction issues should generally be directed to Customer Service, while branded credit-card billing questions should be handled through the appropriate credit-card Customer Care number.
Regional Office Number
Academy does not publish one universal Regional Office telephone number.
Regional and operational contacts depend on geography and department.
Branch Office Number
Individual Academy Sports + Outdoors stores maintain their own local telephone numbers.
Customers should use the Store Locator to obtain contact information for a particular location.
Local Office Number
Local store numbers vary according to location.
Store Locator:
https://www.academy.com/storelocator/
International Number
Academy primarily operates its retail business in the United States and does not publish a general international consumer Customer Service number.
Emergency / After-Hours Number
Academy does not publish one universal corporate emergency or after-hours number for customers.
For emergencies involving immediate threats to safety at a store, customers should contact local emergency services and notify store management.
Human Resources Number
Academy does not prominently publish one general nationwide Human Resources telephone number for job applicants.
Employment opportunities should be accessed through:
Reservations / Booking Number
Not applicable.
Academy Sports + Outdoors is a sporting goods retailer and does not operate a conventional reservation or booking service.
How to Reach a Real Person at Academy Sports + Outdoors
Customers who need assistance can call Academy’s Customer Service team at 1-888-922-2336. Before calling, have your order number, purchase date, store location, receipt information, product details, and the email address associated with your Academy account available when relevant. This information can help the representative locate your transaction and understand the problem more efficiently. Academy also provides live chat through its Customer Service website for customers who prefer online assistance.
Customers can also email customerservice@academy.com for general support. If the issue involves a particular store purchase or in-store experience, speaking with the store manager may provide the quickest solution before escalating the matter to corporate Customer Service. Credit-card account issues should be directed to the appropriate myAcademy credit-card number rather than the retail Customer Service team.
Academy Sports + Outdoors Headquarters & Corporate Office Address
Academy Sports + Outdoors’ current corporate headquarters and principal executive offices are:
Academy Sports and Outdoors, Inc.
1800 North Mason Road
Katy, TX 77449
United States
Corporate Phone: 281-646-5200
Academy’s September 9, 2026 SEC filing continues to list this address and telephone number as the company’s principal executive office.
Katy Corporate Headquarters
Academy Sports and Outdoors, Inc.
1800 North Mason Road
Katy, TX 77449
United States
Academy’s corporate campus is located in the Houston suburb of Katy. Corporate Team Members support store operations, logistics, merchandising, finance, technology, marketing, legal affairs, human resources, supply chain, and other company functions.
Academy Corporate Campus
Academy’s current careers information describes the Katy corporate office as the main corporate support operation for its retail stores and distribution centers.
The campus includes employee amenities and supports a wide range of corporate, planning, logistics, technology, merchandising, and administrative departments.
Academy Returns Center Address
For eligible online returns sent by mail:
Academy Returns Center
1549 Primewest Parkway
Katy, TX 77449
United States
Customers should follow the current return instructions before mailing merchandise because not every item is eligible for a mail return.
Distribution Centers
Academy currently identifies three primary distribution center locations:
Katy, Texas
Jeffersonville, Georgia
Cookeville, Tennessee
These facilities support Academy’s store network and direct-to-customer fulfillment operations.
Individual Store Addresses
Each Academy Sports + Outdoors store maintains its own street address, phone number, hours, and local management team.
Customers should contact the specific store directly for questions involving product availability, store pickup, local returns, store services, or a recent shopping experience.
How to File a Complaint Against Academy Sports + Outdoors
Customers who have a complaint involving an Academy purchase, online order, employee interaction, return, refund, product, delivery, pickup order, credit-card issue, promotion, gift card, or store experience should gather relevant information before contacting the company. Keep your receipt, order number, store location, purchase date, photographs when appropriate, and copies of previous conversations or emails. Providing complete information can make it easier for Academy to identify the transaction and investigate what happened.
Step 1: Contact the Local Academy Store
If the complaint involves an in-store purchase or experience, begin by contacting the Academy Sports + Outdoors location where the issue occurred and ask to speak with the store manager. Explain the problem clearly and provide the purchase date, receipt information, product details, and any other relevant facts. Store management may be able to resolve issues involving returns, refunds, pricing, damaged merchandise, pickup orders, or employee interactions without further escalation. Clearly explain the resolution you are requesting and allow the manager an opportunity to review the situation. Keep a record of the manager’s name and the date of the conversation.
Step 2: Contact Academy Customer Service
If the local store cannot resolve the problem, call Academy Customer Service at 1-888-922-2336. Explain what happened, identify the store involved when applicable, and provide your order number, receipt information, product details, and previous attempts to resolve the issue. Tell the Customer Service representative what part of the complaint remains unresolved and what outcome you are requesting. Ask whether a case number, reference number, or other follow-up information can be provided. Keep notes of the representative’s name, date of contact, and any instructions provided during the conversation.
Step 3: Submit the Complaint in Writing
Customers can also email Academy Customer Service at customerservice@academy.com or use the company’s online customer-support tools. A written complaint is particularly useful when an issue requires a detailed timeline, multiple order numbers, photographs, or other supporting information. Include your name, contact information, store location or online order number, purchase date, and a concise explanation of the problem. Mention previous conversations with store management or Customer Service so the company understands what has already been attempted. Keep a copy of the email or online submission and any response you receive.
Step 4: Send a Written Complaint to Academy Headquarters
For a serious or unresolved matter, customers may send written correspondence to Academy Sports and Outdoors, Inc., 1800 North Mason Road, Katy, TX 77449, United States. Include your full name, contact details, store or order information, transaction date, receipt number, and a chronological description of the complaint. Explain what steps you have already taken through the store and Customer Service and clearly state what resolution you are requesting. Attach copies rather than originals of receipts, photographs, emails, shipping records, or other supporting documents. Keep a complete copy of your complaint and proof of delivery for your own records.
Step 5: Escalate the Complaint if It Remains Unresolved
If Academy does not resolve the complaint through store management, Customer Service, or corporate correspondence, customers may consider an appropriate outside complaint process depending on the issue. Consumer disputes may be handled through a state consumer-protection agency, Attorney General’s office, payment provider, or another relevant organization, while product-safety issues may require a different regulator. Keep all receipts, emails, photographs, case numbers, delivery information, and notes from previous conversations before escalating the matter. These records can help demonstrate what happened and what attempts were made to obtain a resolution directly from Academy. For routine retail complaints, completing Academy’s internal complaint process first generally provides the clearest documentation.
