7-Eleven, Inc.
About 7-Eleven, Inc.
7-Eleven, Inc. (SEI) is the world’s largest convenience store chain — an iconic American retail brand operating and franchising more than 85,000 stores across 20 countries and territories worldwide, including approximately 13,000 stores across the United States and Canada. Founded in 1927 in Oak Cliff, Texas (now part of Dallas) by the Southland Ice Company — originally as an ice house that began selling milk, bread, and eggs for customer convenience — 7-Eleven is credited with inventing the modern convenience store concept. The brand takes its name from its original operating hours of 7:00 AM to 11:00 PM, which were revolutionary for retail at the time. 7-Eleven, Inc. is a wholly owned subsidiary of Seven-Eleven Japan Co., Ltd., which is itself a subsidiary of Seven & i Holdings Co., Ltd. — a Japanese multinational conglomerate traded on the Tokyo Stock Exchange. 7-Eleven, Inc. is headquartered at 3200 Hackberry Road in the Cypress Waters mixed-use development in Irving, Texas, a suburb of Dallas, having relocated from its former One Arts Plaza location in downtown Dallas to its purpose-built 325,000-square-foot corporate campus in 2015.
Effective January 1, 2026, 7-Eleven, Inc. is led by Interim Co-CEOs Stan Reynolds (President) and Doug Rosencrans (Executive Vice President & COO), following the retirement of longtime CEO Joe DePinto after more than 20 years of service. DePinto orchestrated 7-Eleven’s most significant U.S. expansion period, including the landmark acquisitions of Sunoco’s convenience stores and the $21 billion acquisition of Speedway, making 7-Eleven the dominant force in American convenience retail. A permanent CEO search is underway with the assistance of a globally recognized executive search firm. 7-Eleven’s parent company, Seven & i Holdings, announced plans to take 7-Eleven public via IPO in 2026 as part of a broader transformation of the business.
Quick Information
Industry
Convenience Store Retail — Food, Beverage, Fuel & Services
Founded
1927, Oak Cliff (Dallas), Texas
Number of Employees
Approximately 30,000+ corporate and support employees in North America; 85,000+ stores worldwide
Corporate Office Hours
Customer Relations available 7:00 AM – 11:00 PM EST, 7 days a week. Corporate office hours Monday through Friday, 8:00 AM to 5:00 PM CST.
7-11custrel@7-11.com — customer relations and complaints
privacypolicy@7-11.com — privacy and data requests
webmaster@7-11.com — technical and website support
international.inquiry@7-11.com — international inquiries
Website
www.7-eleven.com
Contact Page
corp.7-eleven.com/corp/contact-us
Parent Company Website
7-11int.com
Careers Page
careers.7-eleven.com
Products & Services
7-Eleven delivers a comprehensive convenience retail experience centered on immediate-consumption food, beverages, fuel, and everyday essentials — served 24/7 at thousands of locations across the United States. In 2025, 7-Eleven announced an ambitious transformation plan to open 1,300 new large-format, food-focused stores in the U.S. by 2030, reflecting a strategic pivot toward fresh and prepared food as the core growth driver. Their full range of products and services includes:
- Fresh & Hot Food — 7-Eleven’s flagship proprietary food program including taquitos, hot dogs, pizza slices, chicken wings, egg bites, and roller grill items available fresh around the clock
- Slurpee — 7-Eleven’s iconic frozen drink, the most recognized proprietary convenience store brand in the world; billions of Slurpees sold annually
- Big Gulp — 7-Eleven’s signature fountain drink program in iconic large-format cups, available in hundreds of fountain beverage combinations
- 7-Eleven Own Brand Private Label — the company’s proprietary store brand covering snacks, beverages, household items, and ready-to-eat foods
- Coffee & Hot Beverages — fresh-brewed coffee, cappuccino, and specialty hot beverages available around the clock
- Cold Beverages — the full range of energy drinks, sports drinks, bottled water, juices, and cold brew coffee from national brands
- Grocery & Convenience Essentials — candy, chips, tobacco, health and beauty, over-the-counter pharmacy items, household essentials, and phone accessories
- Fuel — gasoline and diesel fuel at 7-Eleven-branded fuel canopies at thousands of U.S. locations; Speedway-branded fuel locations now integrated under the 7-Eleven umbrella
- ATM Services — 7-Eleven operates one of the largest retail ATM networks in the United States through its Cardtronics-branded ATM program
- 7-Eleven App & 7Rewards Loyalty Program — the 7-Eleven mobile app with the 7Rewards loyalty program allowing members to earn points on every purchase redeemable for free food and beverages; one of the most downloaded convenience retail apps in the U.S.
- Scan & Pay — in-app mobile checkout at select locations
- Bitcoin & Cryptocurrency ATMs — Bitcoin ATM kiosks available at select 7-Eleven locations
- Money Services — bill payment, prepaid card loading, Western Union money transfers, and money orders at select locations
- Laundry & Phone Charging — select locations offer additional convenience services
Corporate Phone Numbers
Main Customer Relations Number (Toll-Free)
1-800-255-0711 — primary 7-Eleven, Inc. customer relations toll-free line for all store complaints, product feedback, service issues, and general inquiries. Available 7:00 AM to 11:00 PM EST, 7 days a week.
Customer Service Alternate Line
1-800-782-0711 — alternate 7-Eleven customer service toll-free number. Available during regular customer service hours.
Corporate Headquarters Direct Line
1-972-828-7011 — direct corporate headquarters customer service line at 3200 Hackberry Road, Irving, Texas. Available Monday through Friday during regular business hours.
Legal / CCPA Line
1-866-467-8688 — dedicated legal and California Consumer Privacy Act (CCPA) data privacy inquiries line.
Legal / Privacy Alternate
1-720-870-0578 — alternate legal and privacy inquiry line for compliance and data privacy matters.
Canada Customer Service
+1-604-586-0711 — dedicated customer service line for Canadian 7-Eleven locations. Available during regular customer service hours.
Oklahoma / Regional Line
1-405-682-5711 — regional customer service line. Available during regular business hours.
Corporate Mailing Box
P.O. Box 711, Dallas, TX 75221-0711 — 7-Eleven, Inc. corporate mailing address for all written correspondence.
How to Reach a Real Person at 7-Eleven, Inc.
The fastest way to speak with a live 7-Eleven customer relations representative is to call 1-800-255-0711. This line is available 7 days a week from 7:00 AM to 11:00 PM EST — making 7-Eleven customer service available during nearly all waking hours, consistent with the brand’s 24/7 identity. When the automated system answers, listen for the menu options covering store complaints, food quality, and general inquiries. To reach a live representative directly, press 0 or say “representative” at any menu prompt. For the shortest wait times, calling on weekday mornings before 9:00 AM EST is recommended.
You can also submit a complaint or inquiry by email at 7-11custrel@7-11.com for a formal written record of your concern, with responses typically within 2 to 3 business days. For technical or website-related issues, email webmaster@7-11.com. For privacy and data requests under CCPA or other regulations, email privacypolicy@7-11.com. 7-Eleven is also responsive to public complaints and direct messages through its @7ElevenUSA account on X (Twitter) and through the official 7-Eleven Facebook page.
7-Eleven, Inc. Headquarters & Corporate Office Address
7-Eleven, Inc. has been rooted in Texas since its founding in 1927, and its corporate headquarters remains in the Dallas-Fort Worth metroplex today. The company’s current headquarters is located at 3200 Hackberry Road in the Cypress Waters mixed-use development in Irving, Texas — a modern, purpose-built 325,000-square-foot, four-story corporate campus designed by architecture firm Corgan and completed in November 2015. The Cypress Waters campus features three 100,000-square-foot above-ground office floors, a 25,000-square-foot fourth level, and a 60,955-square-foot detached parking garage accommodating 1,631 vehicles. A unique feature of the campus is the 7-Eleven Worldwide Test Kitchen on the first floor, which serves as the brand’s global hub for developing, testing, and refining new food and beverage recipes before systemwide distribution. The campus replaced 7-Eleven’s former headquarters at One Arts Plaza in downtown Dallas and houses the company’s executive leadership, merchandising, marketing, technology, franchise operations, legal, supply chain, and all major corporate support functions
7-Eleven, Inc. — Corporate Headquarters
3200 Hackberry Road
Irving, Texas 75063
United States
7-Eleven, Inc. — Corporate Mailing Address
P.O. Box 711
Dallas, Texas 75221-0711
United States
7-Eleven International — Tokyo Office (Parent)
8-8 Nibancho, Chiyoda-ku
Tokyo 102-0084
Japan
For all formal written customer complaints and legal correspondence, write to 7-Eleven, Inc., 3200 Hackberry Road, Irving, Texas 75063, Attn: Customer Relations — or use the P.O. Box 711, Dallas, Texas 75221-0711 mailing address. Include your full name, the store address and store number, date and time of the incident, a detailed description of your complaint, all prior contacts made, and the specific resolution you are requesting.
How to File a Complaint Against 7-Eleven, Inc.
Step 1 — Address the Store Manager On-Site
For in-store complaints involving food quality, employee conduct, cleanliness, pricing errors, or product availability, address your concern directly with the store manager or shift supervisor at the location where the issue occurred. For franchised 7-Eleven locations — which represent the majority of U.S. stores — the franchisee owner has direct authority over day-to-day operations and can often resolve issues immediately.
Step 2 — Call Customer Relations at 1-800-255-0711
If your complaint cannot be resolved at the store level, call 1-800-255-0711. Have the store address and store number, the date and time of the incident, and a description of your complaint ready. Ask the representative to formally log your complaint and provide a case reference number. Lines are available 7 days a week from 7:00 AM to 11:00 PM EST.
Step 3 — Email the Customer Relations Team
For a formal written record of your complaint, email 7-11custrel@7-11.com. Include your full name, the store address and number, date and time of the incident, a detailed description of the issue, and the specific resolution you are requesting. Email responses typically arrive within 2 to 3 business days.
Step 4 — Submit the Online Contact Form
Submit a formal complaint through 7-Eleven’s corporate contact portal at corp.7-eleven.com/corp/contact-us. Select the appropriate inquiry type and provide all relevant details including store number, incident description, and desired resolution.
Step 5 — Write to the Corporate Office
For formally unresolved complaints, write to 7-Eleven, Inc., P.O. Box 711, Dallas, Texas 75221-0711, Attn: Customer Relations — or write to the physical headquarters at 3200 Hackberry Road, Irving, Texas 75063. Include all prior contacts, case numbers, photos, receipts, and a clear description of the resolution you are requesting.
Step 6 — File a BBB Complaint
File a public complaint with the Better Business Bureau at www.bbb.org. 7-Eleven, Inc. is listed with the BBB’s Dallas/Fort Worth chapter and a formal complaint filing typically prompts an escalated corporate response within 14 days.
Step 7 — File a Complaint With Your State Department of Agriculture or Health Department
For complaints involving food safety, spoiled products, pest infestations, or unsanitary store conditions, file a formal complaint with your local or county health department and state Department of Agriculture. Health inspectors have authority to inspect and cite convenience stores for health code violations.
Step 8 — File a Complaint With the FTC
For complaints involving deceptive pricing, misleading advertising, unauthorized charges, or failure to honor loyalty program rewards, file a complaint with the Federal Trade Commission at ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).
