Best Buy Co.
About Best Buy
Best Buy Co., Inc. (NYSE: BBY) is America’s largest consumer electronics retailer — a Fortune 500 multinational operating more than 1,000 stores across the United States and Canada, serving tens of millions of customers annually through its physical stores, bestbuy.com, and in-home service network. Founded on August 22, 1966, in Saint Paul, Minnesota by Richard Schulze and James Wheeler as “Sound of Music” — an audio specialty retailer — the company rebranded as Best Buy in 1983 and transformed into the dominant big-box consumer electronics superstore format that defines its retail model today. Best Buy is publicly traded on the New York Stock Exchange under ticker symbol BBY and is led by Chair and CEO Corie Barry, who became the company’s first female CEO when appointed in June 2019. The company employs more than 90,000 associates across the United States and Canada and is headquartered at its corporate campus at 7601 Penn Avenue South in Richfield, Minnesota — a suburb of Minneapolis.
In fiscal year 2026 (ending February 2026), Best Buy reported full-year enterprise revenue of approximately $41.7 billion, with comparable sales growing 2.7% in Q3 FY2026 — the company’s best comparable sales performance in three years — driven by strong demand in computing, gaming, smartphones, wearables, and headphones, and the launch of the Best Buy Marketplace. CEO Corie Barry has emphasized Best Buy’s unique combination of technology expertise and the human touch as the company’s core competitive differentiation against pure-play e-commerce competitors. In March 2025, Barry issued a direct warning that price increases on consumer electronics were “highly likely” as a result of President Trump’s tariff policies, reflecting the significant impact of trade policy on consumer electronics retail.
Quick Information
Industry
Consumer Electronics Retail — Technology, Appliances, Gaming, Home Theater & Services
Founded
August 22, 1966, Saint Paul, Minnesota
NYSE Ticker
BBY
Number of Employees
90,000+ associates in the United States and Canada
Corporate Office Hours
Customer Service: Daily 8:00 AM – 9:00 PM CT (Monday–Friday), 9:00 AM – 8:00 PM CT (Saturday–Sunday). Online Chat: 24/7. Corporate office hours: Monday–Friday 8:00 AM to 5:00 PM CT.
contact@bestbuy.com — customer service and general inquiries
info@bestbuy.com — general inquiries and feedback
online.communities@bestbuy.com — online community support
Website
www.bestbuy.com
Support Center
bestbuy.com/support
Investor Relations
investors.bestbuy.com
Careers Page
jobs.bestbuy.com
Products & Services
Best Buy delivers a comprehensive consumer electronics retail experience across physical stores, online at bestbuy.com, and through its in-home services network — serving individual consumers, families, and small businesses with technology products, expert advice, installation, repair, and ongoing tech support. Their full range of products and services includes:
- Computers & Tablets — laptops, desktops, Chromebooks, iPads, Android tablets, and accessories from Apple, Dell, HP, Lenovo, Microsoft Surface, Samsung, and more; computing was a top-performing category in Q3 FY2026
- Mobile Phones & Wearables — smartphones from Apple, Samsung, and Google, plus smartwatches, fitness trackers, earbuds, and headphones from all major brands
- Gaming — gaming consoles including PlayStation, Xbox, and Nintendo Switch; video games; gaming PCs; gaming monitors; headsets; and gaming chairs; gaming was a key growth driver in Q3 FY2026
- Home Theater & Audio — 4K and 8K TVs from Samsung, LG, Sony, and other brands; soundbars, home theater systems, projectors, and streaming devices
- Appliances — major home appliances including refrigerators, washers, dryers, dishwashers, and ranges from brands including Samsung, LG, GE, Whirlpool, Bosch, and KitchenAid
- Smart Home & Security — smart speakers, smart doorbells, security cameras, smart thermostats, smart lighting, and home automation products
- Digital Cameras & Photography — mirrorless cameras, DSLRs, drones, and photography accessories from Canon, Nikon, Sony, and DJI
- Car Electronics — car stereos, backup cameras, GPS systems, and dash cams
- Geek Squad — Best Buy’s signature in-store, in-home, and remote technical support, repair, installation, and 24/7 tech support subscription service; Geek Squad serves millions of customers annually and is one of Best Buy’s most important customer retention tools
- Best Buy Marketplace — launched in Q3 FY2026, Best Buy’s new third-party seller marketplace enabling additional brands and vendors to sell directly on bestbuy.com, expanding the product assortment significantly
- Best Buy Totaltech Membership — an annual tech support membership offering Geek Squad support, exclusive member pricing, free delivery and installation, and extended return windows
- Best Buy Business — dedicated business-to-business purchasing, account management, technology advisory, and volume pricing programs for small and medium-sized businesses
Corporate Phone Numbers
Main Customer Service Number (1-888-BEST-BUY)
1-888-237-8289 (1-888-BEST-BUY) — primary Best Buy customer service line for all purchase inquiries, returns, exchanges, Geek Squad support, order tracking, and general customer service. Available Monday–Friday 8:00 AM to 9:00 PM CT, Saturday–Sunday 9:00 AM to 8:00 PM CT.
Corporate Headquarters Main Switchboard
1-612-291-1000 — main Best Buy corporate headquarters switchboard at 7601 Penn Avenue South, Richfield, Minnesota. Available Monday through Friday during regular business hours. For complaints, ask for Customer Care or Executive Resolutions.
Corporate Headquarters Alternate
1-877-415-3487 — Best Buy corporate headquarters alternate line for escalated and executive-level inquiries.
Geek Squad Support
1-888-237-8289 — Geek Squad is accessible through the main Best Buy customer service number; select the Geek Squad option from the phone menu.
Best Buy for Business
1-888-237-8289 — Best Buy business accounts are also serviced through the main customer service line with a dedicated business option in the phone menu.
Investor Relations
1-612-291-6114 — Best Buy Investor Relations line for analysts and shareholders.
How to Reach a Real Person at Best Buy
The fastest way to speak with a live Best Buy associate is to call 1-888-BEST-BUY (1-888-237-8289). This line is available Monday through Friday 8:00 AM to 9:00 PM CT and Saturday through Sunday 9:00 AM to 8:00 PM CT. When the automated system answers, it will prompt you to say or enter your order number or describe your issue. Listen to the menu options and say or press the number matching your inquiry. To reach a live representative directly, say “representative” or “agent” at any prompt, or press 0. For the shortest wait times, calling on weekday mornings before 9:00 AM CT is recommended — Best Buy’s phone lines can experience 15–30 minute hold times during peak shopping periods.
For the fastest overall resolution, Best Buy’s 24/7 live chat at bestbuy.com/support is often quicker than phone — go to the Best Buy Support Center, select “Chat Now,” and type “representative” to connect with a live agent immediately. Best Buy also responds to customers through its dedicated @BestBuySupport account on X (Twitter) and through Best Buy’s Facebook page — social media contacts typically receive responses within a few hours and are particularly effective for public complaint escalations
Best Buy Headquarters & Corporate Office Address
Best Buy Co., Inc. has called the Minneapolis suburb of Richfield, Minnesota home for its corporate headquarters since 2003, when it moved into its purpose-built, 497,000-square-foot, four-story corporate campus at 7601 Penn Avenue South — just off Interstate 494 at the crossroads of Richfield and Minneapolis. The campus includes Best Buy’s main corporate office building housing departments including marketing, finance, merchandising, human resources, technology, and executive leadership, plus specialized lab facilities used to showcase emerging consumer technologies for vendor partnerships and internal product evaluation. Richard Schulze originally founded the company as Sound of Music in 1966 in nearby Saint Paul, and the company has remained anchored in the Twin Cities metro area throughout its 60-year history. Best Buy has listed approximately half of its Richfield corporate campus space for lease in recent years, reflecting the company’s post-pandemic hybrid and remote work strategy and its reduced corporate office footprint needs.
Best Buy Co., Inc. — Corporate Headquarters
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Best Buy — Canada Headquarters
8800 Glenlyon Parkway
Burnaby, British Columbia V5J 5K3
Canada
Best Buy — Canada Corporate Office (Vancouver)
425 W 6th Avenue, Suite 102
Vancouver, British Columbia
Canada
Best Buy — Mexico Corporate Office
Avenida Santa Fe No. 440, Piso 2, Oficinas 202–203
Colonia Santa Fe Cuajimalpa, Delegación Cuajimalpa
Ciudad de México, Mexico
Best Buy — London Office
280 Bishopsgate
London, United Kingdom
For all formal written customer complaints and legal correspondence, write to Best Buy Co., Inc., 7601 Penn Avenue South, Richfield, Minnesota 55423, Attn: Customer Care. Include your full name, order number or store location, date of purchase or incident, a detailed description of your complaint, all prior contacts made, and the specific resolution you are requesting.
How to File a Complaint Against Best Buy
Step 1 — Speak With the Store Manager On-Site
For in-store complaints involving returns, associate conduct, Geek Squad service quality, or pricing issues, address your concern directly with the Store Manager or Assistant Store Manager at the Best Buy location where the issue occurred. Store managers have authority to approve exception returns, issue credits, and resolve service complaints. This is always the fastest and most effective first step.
Step 2 — Call 1-888-BEST-BUY (1-888-237-8289)
If your complaint cannot be resolved at the store level, call Best Buy’s primary customer service line. Have your order number, store location, receipt, and a description of your complaint ready. Ask the representative to formally log your complaint and provide a case ID or reference number for tracking. Available Monday–Friday 8:00 AM to 9:00 PM CT, Saturday–Sunday 9:00 AM to 8:00 PM CT.
Step 3 — Use 24/7 Live Chat at bestbuy.com/support
For a fast, written record of your complaint, use Best Buy’s live chat at bestbuy.com/support. Select “Chat Now” and type “representative” to connect with a live associate. Chat interactions generate a transcript record — request that the chat record be emailed to you at the end of the session. Live chat is available 24 hours a day, 7 days a week.
Step 4 — Request Escalation to Executive Resolutions
If the standard customer service team cannot resolve your complaint, ask specifically to be transferred to the Executive Resolutions team or to a Customer Care supervisor. The Executive Resolutions team handles formally escalated complaints and has broader authority than front-line representatives to approve exception refunds, override return policy, and coordinate resolution across store and corporate teams.
Step 5 — Call the Corporate Headquarters Line
For formally unresolved complaints, call the Best Buy corporate headquarters at 1-612-291-1000 and ask for Customer Care or Executive Resolutions directly.
Step 6 — Write to the Corporate Office
For the most formal written record, write to Best Buy Co., Inc., 7601 Penn Avenue South, Richfield, Minnesota 55423, Attn: Customer Care / Executive Resolutions. Include your full name, order number or store location, all prior contacts, case IDs, supporting documentation (receipts, photos, chat transcripts), and the specific resolution you are requesting.
Step 7 — File a BBB Complaint
File a public complaint with the Better Business Bureau at www.bbb.org. Best Buy holds an A+ rating with the BBB and a formal complaint filing typically prompts a corporate response within 1 to 3 business days — significantly faster than the standard 14-day window for most retailers.
Step 8 — File a Complaint With the FTC
For complaints involving deceptive pricing, misleading advertising, unauthorized charges, or failure to honor warranties and return policies, file a complaint with the Federal Trade Commission at ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).
Step 9 — File in Small Claims Court
For unresolved monetary disputes under your state’s small claims threshold — typically $5,000 to $15,000 depending on the state — filing a small claims case against Best Buy Co., Inc. is a viable option. Best Buy is legally required to respond to a court summons and frequently resolves complaints before a scheduled court date once formal litigation is initiated.
