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- Terminix
About Terminix
Terminix is one of the most recognized and trusted names in pest control, providing comprehensive residential and commercial pest management services to approximately 2.9 million customers across 24 countries and territories worldwide. Founded in 1927 in Memphis, Tennessee by E.L. Bruce — originally as a termite control company serving homeowners in the American South — Terminix pioneered the modern pest control industry and spent nearly a century operating as an independent company before being acquired by Rentokil Initial plc in a landmark $6.7 billion transaction that closed in October 2022, combining the world’s largest pest control company (Rentokil) with America’s most iconic pest control brand. As a wholly owned subsidiary of Rentokil Initial plc — a British multinational traded on the London Stock Exchange (ticker: RTO) — Terminix now operates as the cornerstone of Rentokil’s North America business, which accounts for approximately 60% of Rentokil’s total group revenues. The ongoing Terminix-Rentokil integration is expected to deliver $325 million in gross cost synergies by end of 2026. Terminix is headquartered at 150 Peabody Place in downtown Memphis, Tennessee, and serves residential and commercial customers across all 50 states through approximately 300+ branch locations and 10,000+ service technicians. In 2025, Rentokil’s North America Pest Control Services — anchored by Terminix — delivered organic revenue growth of 2.6% in Q4 2025, showing meaningful recovery following a challenging integration period.
Quick Information
Industry
Residential & Commercial Pest Control Services
Founded
1927, Memphis, Tennessee
Number of Employees
5,000–10,000 across all Terminix branches, service centers, and corporate locations
Corporate Office Hours
Customer service available 24 hours a day, 7 days a week. Corporate office hours are Monday through Friday, 8:00 AM – 5:00 PM CT.
terminixcares@terminix.com — customer service and complaints
Website
www.terminix.com
Contact Page
www.terminix.com/contact-us/
Parent Company Website
www.rentokil-initial.com
Careers Page
www.terminix.com/careers
Products & Services
Terminix delivers a comprehensive portfolio of pest prevention, treatment, and control solutions for both residential and commercial properties, covering virtually every type of pest threat facing American homes and businesses. Their full range of products and services includes:
- Termite Control & Protection — Terminix’s flagship and founding service offering inspection, treatment, and ongoing prevention of subterranean, drywood, and Formosan termites; the most trusted termite control brand in the United States
- Terminix Bond — Terminix’s proprietary termite service warranty program providing ongoing annual inspections and guaranteed re-treatment if termites return
- General Pest Control — treatment and prevention of ants, cockroaches, spiders, silverfish, earwigs, millipedes, and general household insects on a recurring quarterly, monthly, or one-time basis
- Mosquito Control — seasonal backyard mosquito treatment services using residual insecticide applications on vegetation, shrubs, and resting sites; available as standalone service or add-on
- Rodent Control — comprehensive residential and commercial rodent exclusion, trapping, and prevention programs for mice and rats
- Bed Bug Treatment — heat treatment and chemical treatment options for full-residence bed bug elimination
- Wildlife Control — trapping, exclusion, and removal of wildlife including squirrels, raccoons, opossums, and bats at select locations
- Fumigation — whole-structure fumigation with Vikane gas for severe drywood termite infestations
- Commercial Pest Control — customized Integrated Pest Management (IPM) programs for restaurants, hospitality, healthcare, food processing, retail, and property management clients
- Crawl Space Services — moisture and encapsulation services for crawl spaces to prevent moisture damage and pest entry
- ServiceMaster Clean (sister brand) — though now a separate entity, Terminix historically shared ServiceMaster’s branch network and continues to cross-refer restoration and cleaning services
Corporate Phone Numbers
Main Customer Service Number (24/7)
1-844-251-2164 — primary Terminix customer service line for all service inquiries, scheduling, billing, account management, and general support. Available 24 hours a day, 7 days a week.
Customer Service Alternate Line
1-866-577-9576 — additional toll-free Terminix customer service line. Available 24 hours a day, 7 days a week.
Customer Service Alternate Line 2
1-877-837-6464 — additional Terminix customer service and complaints line. Available 24 hours a day, 7 days a week.
Corporate Headquarters Phone
901-766-1400 — main Terminix corporate headquarters phone line at 150 Peabody Place, Memphis, Tennessee. Available Monday through Friday during regular business hours.
Corporate Headquarters Alternate
901-766-1333 — additional Terminix corporate headquarters direct line. Available Monday through Friday during regular business hours.
Corporate Fax Number
901-766-1474 — corporate fax line for formal document submissions and legal correspondence.
How to Reach a Real Person at Terminix
The fastest way to speak with a live Terminix customer service representative is to call 1-844-251-2164. This line is available 24 hours a day, 7 days a week. When the automated system connects, it will prompt you to say or enter your service address or account number for verification. After verification, listen to the menu options and press the number matching your inquiry — typically 1 for existing service, 2 for billing, or 3 for scheduling. To reach a live agent directly, press 0 or say “representative” clearly at any menu prompt. For the shortest wait times, calling on weekday mornings before 9:00 AM CT is recommended.
You can also email Terminix’s customer service team at terminixcares@terminix.com for a written record of your inquiry, with responses typically within 1 to 3 business days. For online account management, scheduling, and service requests, log in at terminix.com where most routine inquiries can be resolved through the self-service portal. Terminix is also responsive on social media through its @Terminix account on X (Twitter) and the Terminix Facebook page.
Terminix Headquarters & Corporate Office Address
Terminix has been rooted in Memphis, Tennessee since the company’s founding in 1927, and continues to operate its corporate headquarters in the city that has been home to the brand for nearly a century. The current registered headquarters address is 150 Peabody Place in downtown Memphis — situated adjacent to the famous Peabody Hotel in the heart of the city’s downtown commercial district, just a few blocks from the banks of the Mississippi River. Some operational and corporate correspondence continues to reference the company’s prior address of 860 Ridge Lake Boulevard in East Memphis, which served as Terminix’s headquarters for several decades. Since Rentokil Initial’s acquisition of Terminix in October 2022, strategic corporate leadership for the combined North America business has operated under the broader Rentokil Initial global leadership structure, with Rentokil’s global headquarters in Crawley, West Sussex, United Kingdom.
Terminix — Corporate Headquarters (Current)
150 Peabody Place
Memphis, Tennessee 38103
United States
Terminix — Prior/Legacy Corporate Address
860 Ridge Lake Boulevard
Memphis, Tennessee 38120
United States
Rentokil Initial plc — Global Parent Company Headquarters
Riverholm, 2 London Road
Crawley, West Sussex RH10 2TB
United Kingdom
For all formal written customer complaints and legal correspondence, write to Terminix, 150 Peabody Place, Memphis, Tennessee 38103, Attn: Customer Relations. Include your full name, service address, account number, a detailed description of your complaint, all prior contacts made, and the specific resolution you are requesting.
How to File a Complaint Against Terminix
Step 1 — Contact Customer Service Directly
Call Terminix’s 24/7 customer service line at 1-844-251-2164. Clearly explain your complaint, provide your account number and service address, and ask the representative to formally log your concern with a case reference number. Most service quality issues, billing disputes, and re-treatment requests can be initiated at this stage.
Step 2 — Request a Re-treatment or Service Correction
If your pest problem was not adequately resolved, explicitly request a re-treatment at no additional charge under Terminix’s service guarantee. Most Terminix plans include a satisfaction guarantee, and re-treatments are covered under the plan’s terms. If you are a Terminix Bond termite service customer, your plan includes guaranteed re-treatment if termites return.
Step 3 — Email the Customer Care Team
For a formal written record of your complaint, email terminixcares@terminix.com. Include your full name, service address, account number, a detailed description of the issue, all prior contacts made, and the specific resolution you are requesting.
Step 4 — Request Escalation to a Branch or Regional Manager
If customer service cannot resolve your complaint, ask to be escalated to the Branch Manager responsible for your service area. Branch Managers have authority to authorize refunds, schedule corrective treatments, and override standard customer service decisions.
Step 5 — Write to the Corporate Office
For formally unresolved complaints, write to Terminix, 150 Peabody Place, Memphis, Tennessee 38103, Attn: Customer Relations. Include your full name, service address, account number, all previous contacts, and supporting documentation including service receipts, photos, and treatment records.
Step 6 — File a BBB Complaint
File a public complaint with the Better Business Bureau at www.bbb.org. Terminix holds an A+ rating with the BBB and a formal complaint filing typically prompts a faster escalated corporate response from Terminix’s customer relations team within 14 days.
Step 7 — File a Complaint With Your State Pesticide Regulatory Agency
Each U.S. state has a pesticide regulatory agency — typically the State Department of Agriculture — that licenses and regulates pest control companies and their technicians. For complaints involving improper pesticide application, unlicensed technicians, or damage caused by a Terminix treatment, file a formal complaint with your state’s Department of Agriculture.
Step 8 — Contact Your State Attorney General
For widespread billing fraud, deceptive contract terms, or unfair cancellation penalties, file a complaint with your state Attorney General’s consumer protection office. Multiple state AGs have investigated pest control companies for misleading contract practices.
