About Regal Cinemas

Regal Cinemas is one of the largest movie-theater operators in the United States. The company operates multiplex cinemas that show major theatrical releases while also providing premium movie formats, concessions, loyalty programs, digital ticketing, and subscription-based movie services.

Regal operates under corporate entities including Regal Cinemas, Inc. and is part of the broader Cineworld organization.

Its theaters operate under the Regal brand throughout numerous U.S. markets.

Regal maintains its principal U.S. corporate and customer-service operations in Knoxville, Tennessee. Current Regal Terms continue to list 101 E. Blount Avenue, Knoxville, Tennessee 37920 for Regal Cinemas, Inc.

Quick Information

Industry

Movie Theaters and Entertainment

Corporate Phone Number

865-922-1123

Customer Service Number

877-835-5734

Corporate Office Address

101 E. Blount Avenue
Knoxville, TN 37920
United States

Headquarters Address

101 E. Blount Avenue
Knoxville, TN 37920
United States

Email

Regal does not publish a universal general Guest Relations email. Privacy inquiries can be directed through its published privacy contact channels.

Parent Organization

Cineworld Group

Loyalty Program

Regal Crown Club

Subscription Program

Regal Unlimited

Customer Support

Official Contact Portal

Typical Contact Portal Response

Approximately 24 to 48 hours

Website

www.regmovies.com

Regal Cinemas Products & Services

Regal provides movie-theater and entertainment services at locations across the United States.

Movie Screenings

Regal theaters show new theatrical releases across a variety of movie genres.

Standard Auditoriums

Traditional Regal auditoriums provide regular movie presentations and general admission seating options depending on the theater.

IMAX

Selected Regal theaters offer IMAX screenings with large-format projection and enhanced sound.

RPX

RPX is Regal’s proprietary premium movie format available at selected locations.

4DX and ScreenX

Some Regal theaters provide specialty formats including 4DX and ScreenX.

Availability varies by market and movie.

Concessions

Customers can purchase popcorn, fountain drinks, candy, snacks, and other food products.

Certain locations offer expanded food and beverage menus.

Regal Crown Club

Regal Crown Club is the company’s loyalty program.

Members can earn qualifying credits and redeem available rewards.

Regal Unlimited

Regal Unlimited is a subscription program providing qualifying movie-admission benefits subject to membership terms.

Regal Corporate Phone Numbers

Regal Corporate Office

865-922-1123

This number is associated with Regal’s Knoxville corporate operations.

Consumer Complaint / Customer Contact Number

877-835-5734

Regal’s current Terms specifically provide this number for certain customer questions and complaints.

Individual Theater Numbers

Each Regal theater has local contact information.

For an immediate problem during a theater visit, speaking directly with theater management is generally the fastest option.

How to Reach a Real Person at Regal

For most Guest Relations concerns, Regal recommends using its official Contact Portal.

Regal states that it typically responds within 24 to 48 hours.

For appropriate consumer issues, customers can also call:

877-835-5734

Before contacting Regal, have:

• Theater location
• Movie title
• Showtime
• Ticket or order number
• Date of visit
• Regal Crown Club information
• Payment details
• Description of the problem

available.

For a problem occurring during a movie visit, speak with the theater manager immediately when possible.

Regal Cinemas Headquarters & Corporate Office Address

Regal Corporate Headquarters

Regal Cinemas, Inc.
101 E. Blount Avenue
Knoxville, TN 37920
United States

Regal’s current Terms continue to identify this Knoxville address for corporate and Customer Service correspondence.

The location supports Regal’s corporate administration, theater operations, Guest Relations, technology, finance, marketing, and related functions.

How to File a Complaint Against Regal Cinemas

Step 1: Speak With the Theater Manager

For a theater-specific concern, begin with management at the affected Regal location.

Common problems may involve:

• Ticketing
• Seating
• Projection
• Sound
• Cleanliness
• Concessions
• Employee service
• Refunds

Step 2: Use Regal’s Contact Portal

Submit a Guest Relations request through Regal’s official Contact page.

The company states that responses normally arrive within 24 to 48 hours.

Step 3: Call Regal

For appropriate customer complaints, call:

877-835-5734

Step 4: Request Further Review

Keep ticket confirmations, receipts, Regal Crown Club information, photographs, and previous correspondence.

Step 5: Contact Regal in Writing

Regal Cinemas, Inc.
101 E. Blount Avenue
Knoxville, TN 37920
Attn: Customer Service

This correspondence address is provided in Regal’s current Terms.

Step 6: Membership or Subscription Complaints

For Regal Unlimited or Regal Crown Club concerns, include account information and the relevant transaction or membership details.

Step 7: External Consumer Complaint

If a legitimate issue remains unresolved, customers may consider contacting the consumer-protection authority in their state.