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- Regal Cinemas Corp
About Regal Cinemas
Regal Cinemas, commonly known as Regal, is an American movie-theater chain headquartered in Knoxville, Tennessee. The company operates theaters under names that include Regal Cinemas, Regal Edwards, and Regal UA.
Regal was founded in 1989 and is part of Regal Global Entertainment, formerly known as Cineworld Group and Regal Cineworld. The international group also operates Cineworld, Picturehouse, Cinema City, and Planet theaters.
Regal offers standard movie screenings, premium formats, concessions, loyalty rewards, subscription memberships, private events, and advance ticketing.
Quick Information
Company Name
Regal Cinemas, Inc.
Brand Name
Regal
Industry
Movie theaters and entertainment
Founded
1989
Chief Executive Officer of Regal Global Entertainment
Eduardo Acuña
Company Type
Privately held entertainment company
Customer Service Number
1-888-462-7342
Corporate Office Number
(865) 922-1123
Corporate Headquarters Address
Regal Cinemas, Inc.
101 East Blount Avenue
Knoxville, TN 37920
United States
Customer Support Hours
Customer Assistance is available daily from 9:00 a.m. Eastern Time to 12:00 a.m. Eastern Time.
The Support Office’s regular business hours are 8:30 a.m. to 5:30 p.m. Eastern Time.
Official Website
Customer Support
https://www.regmovies.com/contact
Theater Locator
Customers can use Regal’s website or mobile application to find theaters, showtimes, addresses, telephone numbers, formats, and available amenities.
Products & Services
Regal products and services may include:
- Standard movie screenings
- IMAX
- RPX
- 4DX
- ScreenX
- Recliner seating at eligible theaters
- Advance online ticketing
- Mobile ticketing
- Concessions and mobile food ordering
- Regal Rewards
- Regal Unlimited subscriptions
- Physical and electronic gift cards
- Discount tickets
- Private screenings
- Birthday parties
- Corporate and group events
- Accessibility devices and services
Movie selection, ticket prices, premium formats, food options, and accessibility features vary by theater.
Corporate Phone Numbers
Regal Customer Assistance
1-888-462-7342
Call for ticketing questions, theater feedback, Regal Rewards, mobile-app problems, Regal Unlimited, and general customer concerns.
Regal Corporate Office
(865) 922-1123
This number is associated with Regal’s Knoxville headquarters. Theater and ticket concerns should normally begin with Customer Assistance or the applicable theater.
Regal Gift Card Support
1-833-700-2157
This number is provided for qualifying online gift-card support.
Regal Crown Club and Rewards
Customers should use the Regal contact portal or speak with an employee at a Regal theater’s customer-service desk.
Local Regal Theater
Individual theaters may maintain local telephone numbers. Use the official theater locator to find the correct contact.
Corporate and Group Sales
Corporate discount tickets, private screenings, and business events can be arranged through Regal’s Gifting and Group Sales pages.
How to Reach a Real Person at Regal
Call Customer Assistance at 1-888-462-7342. Regal states that its contact portal is generally the fastest way to request support, with responses typically provided within 24 to 48 hours.
For a problem during a theater visit, ask to speak with the manager on duty before leaving.
Before contacting Regal, gather:
- Theater location
- Movie title
- Showtime and auditorium
- Ticket confirmation number
- Purchase date
- Payment method
- Regal Rewards account email
- Regal Unlimited details
- Gift-card number, if applicable
- Previous support reference number
Do not publish or send a complete gift-card number or payment-card security code through an unverified channel.
Regal Cinemas Headquarters & Corporate Office Address
Regal Cinemas, Inc.
101 East Blount Avenue
Knoxville, TN 37920
United States
Corporate Office Phone: (865) 922-1123
The Knoxville headquarters supports Regal’s corporate and administrative operations. It is not a public movie theater, ticket-refund counter, or walk-in customer-service center.
Do not mail tickets, gift cards, or original receipts to headquarters unless Regal provides verified instructions.
How to File a Complaint Against Regal
Step 1: Speak With Theater Management
For cleanliness, seating, projection, sound, concessions, or employee concerns, ask for the manager on duty.
Step 2: Submit the Contact Form
Use Regal’s official contact portal. Identify the theater, movie, date, showtime, and requested resolution.
Step 3: Call Customer Assistance
Call 1-888-462-7342 if the online request does not resolve the issue or requires urgent attention.
Step 4: Request Escalation
Ask for review by a Customer Relations supervisor, theater general manager, Regal Unlimited specialist, or gift-card department.
Step 5: Preserve Supporting Records
Save ticket confirmations, receipts, photographs, account information, support emails, and case numbers.
Step 6: Consider External Escalation
Depending on the complaint, customers may contact:
- Their card issuer for an unauthorized charge
- A gift-card provider for an eligible unresolved issue
- A state attorney general or consumer-protection office
- The Federal Trade Commission for suspected fraud
Customers should submit refund requests promptly because ticket cancellation deadlines apply.
Frequently Asked Questions
Where is Regal Cinemas headquartered?
Regal is headquartered at 101 East Blount Avenue, Knoxville, Tennessee 37920.
What is Regal’s customer-service number?
Regal Customer Assistance can be reached at 1-888-462-7342.
What is Regal’s corporate phone number?
The Knoxville corporate office number is (865) 922-1123.
Who is the CEO of Regal?
Eduardo Acuña is the Chief Executive Officer of Regal Global Entertainment.
How do I request a Regal ticket refund?
Eligible tickets may generally be refunded through the application, website, or theater before the deadline.
How late can I cancel a Regal ticket?
Regal generally allows eligible refunds until 60 minutes before the scheduled showtime.
How do I contact Regal Rewards support?
Use Regal’s contact portal or ask for assistance at the customer-service desk of a Regal theater.
What is the Regal gift-card support number?
Call 1-833-700-2157 for eligible online gift-card support.
Can I visit Regal headquarters for a ticket refund?
No. The Knoxville headquarters is not a public theater or walk-in refund center.
