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- Dollar General
About Dollar General
Dollar General Corporation is an American discount retailer headquartered in Goodlettsville, Tennessee. James Luther Turner and Cal Turner founded the business as J.L. Turner and Son in 1939. The first stores using the Dollar General name opened in 1955.
Dollar General operates more than 20,000 neighborhood stores. Its retail formats include traditional Dollar General stores, DG Market, DGX, and pOpshelf.
The company sells groceries, household supplies, health and beauty products, cleaning products, seasonal merchandise, clothing, pet supplies, and other everyday essentials.
Quick Information
Company Name
Dollar General Corporation
Industry
Discount retail and consumer merchandise
Founded
1939
Founders
James Luther Turner and Cal Turner
Chief Executive Officer
Todd Vasos
Chief Operating Officer
Emily Taylor
Chief Financial Officer
Donny Lau
Company Type
Publicly traded company
Stock Exchange and Ticker Symbol
New York Stock Exchange
NYSE: DG
Customer Service Number
1-877-463-1553
Corporate Office Number
(615) 855-4000
Corporate Headquarters Address
Dollar General Corporation
100 Mission Ridge
Goodlettsville, TN 37072
United States
Official Website
https://www.dollargeneral.com/
Help Center
https://www.dollargeneral.com/help-center
Store Locator
Customers can use Dollar General’s official store locator to find store addresses, telephone numbers, opening hours, and available services.
Products & Services
Dollar General products and services may include:
- Packaged food, snacks, and beverages
- Refrigerated and frozen groceries
- Cleaning and household supplies
- Paper products
- Health and beauty products
- Over-the-counter health products
- Baby products
- Pet food and supplies
- Basic clothing and accessories
- Kitchen and home products
- Seasonal merchandise
- Toys and school supplies
- Dollar General private-label brands
- Digital coupons and DG Cash offers
- myDG accounts and digital wallets
- Gift cards and prepaid products
- Online ordering and delivery
- FedEx services at participating stores
- Western Union services at eligible locations
Products, services, prices, and opening hours vary by location. Customers should contact their local store to confirm inventory or a particular service.
Corporate Phone Numbers
Dollar General Customer Support
1-877-463-1553
Call for assistance with general questions, website accessibility, store concerns, online orders, and digital services.
Dollar General Corporate Office
(615) 855-4000
This number reaches Dollar General’s corporate office. Store and order complaints should normally begin with Customer Support or the applicable store.
myDG and Digital Coupon Support
1-888-518-3446
Customers experiencing problems with account verification, digital coupons, or their registered telephone number can use this support line.
Online Order Support
1-877-463-1553
Customers can also email digitalcare@dollargeneral.com for qualifying website and online-order issues.
DG Charged Sales and Bulk Gift Cards
1-877-797-2959
This number is intended for bulk gift-card and charged-sales inquiries.
Ethics and Whistleblower Hotline
1-800-334-9338
This hotline is intended for accounting, auditing, internal-control, and business-conduct concerns. It is not the regular customer-service number.
Local Store
Each Dollar General store has its own telephone number. Use the official store locator to find the correct contact.
How to Reach a Real Person at Dollar General
Call Customer Support at 1-877-463-1553 and follow the prompts for the relevant issue.
For an immediate store problem, call the location directly and ask for the store manager. Store management can usually review incorrect prices, employee conduct, damaged merchandise, missing items, or return questions.
Before calling, gather:
- Store number or address
- Receipt or online-order number
- Purchase date and time
- Product name and UPC
- Amount charged
- Digital coupon details
- myDG account telephone number
- Photographs of damaged products
- Previous case number
Describe the problem briefly and state the requested resolution. Ask for a reference number if the complaint cannot be resolved during the initial contact.
Dollar General Headquarters & Corporate Office Address
Dollar General Corporation
100 Mission Ridge
Goodlettsville, TN 37072
United States
Corporate Office Phone: (615) 855-4000
Dollar General calls its corporate headquarters the Store Support Center. The office supports stores, distribution centers, fleet operations, and corporate departments.
The Goodlettsville headquarters is not a regular retail store, return counter, or walk-in customer-service location. Do not mail products or original receipts to this address unless Dollar General provides verified instructions.
How to File a Complaint Against Dollar General
Step 1: Contact the Store Manager
For a store-specific issue, speak with the manager on duty. Provide the receipt and explain the requested resolution.
Step 2: Contact Customer Support
Call 1-877-463-1553 or use the Dollar General Help Center. Include the store location, date, transaction details, and product information.
Step 3: Request Escalation
If the first representative cannot resolve the complaint, ask for review by a supervisor, district manager, or the department responsible for the issue.
Step 4: Keep Supporting Records
Save receipts, photographs, online confirmations, coupon screenshots, payment records, and previous correspondence.
Step 5: Contact the Corporate Office
An unresolved written complaint may be mailed to the Goodlettsville headquarters. Send copies of relevant documents and clearly explain the resolution requested.
Step 6: Consider External Escalation
Depending on the complaint, customers may contact:
- Their bank or card issuer for an unauthorized charge
- The product manufacturer for a safety or warranty issue
- The Consumer Product Safety Commission for eligible product hazards
- The FDA or USDA for qualifying food-safety concerns
- A state attorney general or consumer-protection office
- The Federal Trade Commission for suspected fraud
For a recalled product, stop using the item and follow the instructions on Dollar General’s product-recall page or the responsible government agency’s website.
Frequently Asked Questions
Where is Dollar General headquartered?
Dollar General is headquartered at 100 Mission Ridge, Goodlettsville, Tennessee 37072.
What is Dollar General’s customer-service number?
Dollar General Customer Support can be reached at 1-877-463-1553.
What is Dollar General’s corporate phone number?
The corporate office number is (615) 855-4000.
Who is the CEO of Dollar General?
Todd Vasos is the Chief Executive Officer of Dollar General Corporation.
Is Dollar General publicly traded?
Yes. Dollar General trades on the New York Stock Exchange under the ticker symbol DG.
How do I complain about a Dollar General store?
Contact the store manager first. If the issue remains unresolved, call Customer Support and provide the store location and receipt details.
How do I get help with Dollar General digital coupons?
Call 1-888-518-3446 for myDG account and digital-coupon assistance.
How do I report a missing online order?
Contact Dollar General Customer Support or email digitalcare@dollargeneral.com with the order number and delivery information.
Can I visit Dollar General headquarters for customer service?
No. The Goodlettsville office is a corporate facility and not a walk-in store or customer-service center.
