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- Captain D’s
About Captain D’s
Captain D’s is an American seafood-focused quick-service restaurant chain headquartered in Nashville, Tennessee. The company first opened on August 15, 1969 as Mr. D’s Seafood and Hamburgers in Donelson, Tennessee. Its original concept centered on serving seafood at reasonable prices in a quick-service format, something that was relatively unusual in the restaurant industry at the time.
By 1973, the company had expanded to 15 locations, and in 1974 it adopted the Captain D’s Seafood name as the business increasingly focused on fish, shrimp, seafood platters, and traditional sides. Today, Captain D’s menu includes its signature batter-dipped fish, grilled seafood, shrimp, catfish, chicken, family meals, sandwiches, sides, desserts, and seasonal products.
Captain D’s is privately held. Centre Partners acquired the business in May 2022, marking the private-equity firm’s second ownership period with Captain D’s. Current Centre Partners materials still list Captain D’s as an active portfolio company, and CEO Phil Greifeld continues to lead the company. Current franchise materials describe the system as having more than 540 locations.
Quick Information
Corporate Phone Number
615-231-2121
This is the main current number published throughout Captain D’s official franchise-development website.
Customer Service Number
Captain D’s does not prominently publish one universal nationwide consumer Customer Service phone number.
For restaurant feedback and customer complaints, the company directs guests to its official Contact Us form:
https://www.captainds.com/contact-us/
Corporate Office Address
Captain D’s, LLC
624 Grassmere Park Drive, Suite 30
Nashville, TN 37211
United States
Headquarters Address
Captain D’s, LLC
624 Grassmere Park Drive, Suite 30
Nashville, TN 37211
United States
Current 2026 franchise registration records identify this as Captain D’s business address.
General FAQ: faq@captainds.com
Website / Privacy: webmaster@captainds.com
Media: mediainquiries@captainds.com
Accessibility: marketing@captainds.com.
Industry
Quick-Service Restaurants, Seafood Restaurants, Franchising, Foodservice and Restaurant Operations
Founded
1969
The first Captain D’s restaurant opened as Mr. D’s Seafood and Hamburgers in Donelson, Tennessee.
Current CEO
Phil Greifeld
Current Centre Partners materials identify Phil Greifeld as CEO of Captain D’s Holding Corp.
Ownership
Centre Partners
Centre Partners completed its latest acquisition of Captain D’s in May 2022 and currently lists the business in its portfolio.
Number of Locations
540+ locations
Captain D’s current franchise-development site states that the system has more than 540 locations.
Number of Employees
Captain D’s does not currently publish a precise company-wide employee count on its main corporate or franchise websites.
Because the system includes both company-owned and independently operated franchise restaurants, employment is distributed across multiple operating entities.
Corporate Office Hours
Captain D’s does not prominently publish public walk-in hours for its Nashville corporate headquarters.
Corporate visitors should arrange an appointment before visiting.
Website
Franchise Website
https://www.captaindsfranchising.com/
Investor Relations
Not applicable in the conventional public-company sense.
Captain D’s is privately held and does not maintain a public shareholder Investor Relations department.
Careers Page
https://www.captainds.com/careers/
Captain D’s recruits team members, shift leaders, assistant managers, general managers, area leadership, and corporate employees. The company states that a large percentage of its restaurant-management leadership has been promoted internally.
Captain D’s Products & Services
Captain D’s specializes in seafood-focused quick-service meals, including fried and grilled fish, shrimp, catfish, chicken, family meals, sandwiches, sides, desserts, and restaurant ordering services.
Batter Dipped Fish
Batter Dipped Fish is one of Captain D’s signature menu products. The company uses whole fish fillets and serves them fried with a crispy exterior, often accompanied by hush puppies and a choice of sides.
Southern-Style White Fish
Southern-Style White Fish provides another fried fish option with a seasoned coating and classic Southern flavor profile. It appears within the current Fish Favorites category.
Hand-Breaded Catfish
Captain D’s offers hand-breaded catfish as part of its seafood lineup. Catfish may be available as individual meals, family meals, and limited-time combinations depending on the location.
Wild Caught Salmon
Wild Caught Salmon is part of Captain D’s grilled seafood selection. It provides customers with an alternative to fried seafood and can be paired with vegetables, rice, or other available sides.
Grilled White Fish
Captain D’s offers grilled white fish prepared with seasoning options such as Blackened, Lemon Pepper, or Original Seasoning. It is positioned as a lighter alternative to traditional fried fish meals.
Grilled White Fish & Shrimp
This meal combines grilled white fish with shrimp for customers who want multiple seafood items in one entrée. Seasonings and available side combinations can vary by restaurant.
Butterfly Shrimp
Captain D’s serves crispy Butterfly Shrimp as meals, combination plates, and add-ons. The current menu includes shrimp as both a main seafood selection and part of larger platters.
Popcorn Shrimp
Popcorn Shrimp consists of smaller breaded shrimp portions suitable for meals, combinations, or add-ons. It is also featured in selected fish-and-shrimp meal combinations.
Seafood Trio
The Seafood Trio combines multiple seafood products into one meal. Exact components can change with promotional periods and current menu offerings.
Supreme Sampler
The Supreme Sampler combines multiple seafood and chicken selections for customers wanting variety. It is part of the current Captain’s Classics menu lineup.
Deluxe Seafood Platter
The Deluxe Seafood Platter provides a larger combination of seafood items and sides. It is designed for customers wanting a broader assortment in one meal.
Ultimate Seafood Platter
The Ultimate Seafood Platter is one of the more substantial current seafood combinations on Captain D’s menu. The exact seafood mix and availability can vary by restaurant.
Hand-Breaded Chicken Tenders
Captain D’s also serves chicken for customers who prefer non-seafood options. Hand-breaded chicken tenders can be ordered as meals or combined with fish.
Fish & Chicken Meals
Fish and chicken combinations provide both seafood and poultry in one meal. These options are useful for customers who want multiple proteins or families with different preferences.
Giant Fish Sandwich
The Giant Fish Sandwich features batter-dipped fish fillets on a bun with tartar sauce. It is available at participating restaurants and also appears as a Captain D’s Rewards redemption option.
Family Meals
Captain D’s offers large-format family meals designed for multiple guests. Current choices include fish family meals, Family Sampler combinations, and Seafood Feast options.
Kids’ Meals
Kids’ meals include smaller portions of products such as batter-dipped fish, popcorn shrimp, and hand-breaded chicken tenders. Available sides and beverages can vary by location.
Hush Puppies
Hush puppies are one of Captain D’s signature side items and are commonly served with fried seafood meals. They can also be purchased separately as an add-on.
French Fries
French fries are a standard side option available with seafood, chicken, sandwiches, and combo meals.
Coleslaw
Coleslaw is one of Captain D’s traditional Southern-style side dishes and is frequently paired with fried fish and seafood platters.
Green Beans
Green beans provide a vegetable side option alongside seafood and chicken meals. Availability may vary by restaurant.
Broccoli
Broccoli appears among Captain D’s current side options and can be selected as an alternative to fried sides.
Baked Potato
Baked potatoes are available as a side at participating Captain D’s locations. Loaded baked potato options may also be offered.
Mac & Cheese
Mac & Cheese is part of Captain D’s current side menu and can accompany seafood, chicken, and family meals.
Okra
Fried okra is a Southern-style side available at participating Captain D’s restaurants.
Fried Green Tomatoes
Fried Green Tomatoes appear as a current menu item and may also be promoted seasonally or as a limited-time offering.
Desserts
Current dessert options include cheesecake, chocolate cake, and Funnel Cake Stix. Specific offerings can change by market and promotional period.
Southern-Style Sweet Tea
Freshly brewed sweet tea has long been identified by Captain D’s as a signature beverage accompanying its seafood menu.
Online Ordering
Customers can place orders online through:
Availability for pickup or delivery depends on the selected restaurant.
Delivery
Participating Captain D’s restaurants offer delivery through supported digital ordering channels. Availability, delivery fees, and service areas vary by restaurant.
Captain D’s Rewards
Captain D’s operates a loyalty rewards program where customers can earn points on qualifying purchases and redeem points for eligible menu items. Current redemption levels include sides, fish, shrimp, sandwiches, and meals.
Gift Cards
Captain D’s offers physical and electronic gift cards for qualifying restaurant purchases. Customers can check balances or e-gift card status using dedicated gift-card support.
Franchise Opportunities
Captain D’s offers franchise opportunities to experienced restaurant and retail operators.
Current franchise-development contact:
615-231-2121
The current financial criteria listed by Captain D’s include a $1.5 million minimum net worth and $350,000 in liquid assets for prospective franchisees.
Captain D’s Corporate Phone Numbers
Captain D’s uses a mix of corporate, franchise, media, gift-card, employment-verification, and local restaurant contacts rather than one universal phone number for every issue.
Corporate Phone Number
615-231-2121
This is the main current telephone number prominently published on Captain D’s franchise-development website.
Corporate Headquarters Number
615-231-2121
Headquarters Number
615-231-2121
Corporate Office Number
615-231-2121
Customer Service Number
Captain D’s does not prominently publish one universal nationwide consumer Customer Service number.
Guest feedback should be submitted through:
https://www.captainds.com/contact-us/
Customer Support Email
This email is published on Captain D’s current FAQ page.
Gift Card Support Number
866-608-5474
This number can be used to check a Captain D’s gift-card balance or ask about the status of an electronic gift card.
Franchise Development Number
615-231-2121
This is the main number published on Captain D’s official franchise website.
Employment Verification Number
800-367-5690
Captain D’s directs employment-verification requests to this third-party vendor number.
Media / Press Number
615-231-2067
Current media contact:
Tracy Paul
Email:
Media Email
Captain D’s FAQ page directs media requests to this address.
Accessibility Email
Captain D’s asks users experiencing website accessibility problems to contact this email and include the affected page and description of the issue.
Website / Privacy Email
Captain D’s publishes this email for questions concerning its website and privacy policy.
Toll-Free Number
Gift-card support:
866-608-5474
Captain D’s does not prominently publish a universal toll-free Customer Service line for all consumer issues.
Sales Number
Captain D’s does not operate a conventional nationwide consumer sales number.
Franchise-development inquiries:
615-231-2121
Billing Number
Captain D’s does not publish one universal consumer Billing Department phone number.
Restaurant billing or refund issues should generally begin with the location that processed the transaction.
Regional Office Number
Captain D’s does not publish one universal regional-office number.
Branch Office Number
Individual restaurants have location-specific telephone numbers.
Local Restaurant Number
Customers can find restaurant-specific contacts using:
https://locations.captainds.com/
International Number
Captain D’s is primarily a U.S. restaurant system and does not publish one universal international Customer Service number.
Emergency / After-Hours Number
Captain D’s does not publish a national corporate emergency hotline.
For immediate police, fire, or medical emergencies, contact local emergency services and restaurant management.
Investor Relations Number
Not applicable.
Captain D’s is privately held.
Human Resources Number
Captain D’s does not publish one universal public HR number for job applicants.
Employment verification:
800-367-5690
Careers:
https://www.captainds.com/careers/
Reservations / Booking Number
Not generally applicable.
Captain D’s operates primarily as a quick-service restaurant.
How to Reach a Real Person at Captain D’s
For an issue involving a specific order, food quality, employee interaction, refund, restaurant cleanliness, missing item, or service experience, contact the Captain D’s restaurant involved first. Local store contact information is available through the official location finder. Have the restaurant address, order date, receipt, payment details, and photographs if relevant available when speaking with management.
If local management does not resolve the issue, submit a complaint through Captain D’s official Guest Comment form at https://www.captainds.com/contact-us/. The form allows customers to identify the restaurant, service type, overall experience, food quality, speed of service, and other details. Corporate and franchise matters can also begin through 615-231-2121.
Captain D’s Headquarters & Corporate Office Address
Captain D’s current headquarters and business address is:
Captain D’s, LLC
624 Grassmere Park Drive, Suite 30
Nashville, TN 37211
United States
Current 2026 franchise registration records, Captain D’s Privacy Policy, and its Terms & Conditions all identify this Nashville location.
Nashville Corporate Headquarters
624 Grassmere Park Drive, Suite 30
Nashville, TN 37211
United States
This address supports Captain D’s corporate management and franchising activities.
Current Legal Entity
The current franchisor legal name is:
Captain D’s, LLC
Current 2026 state franchise registration records identify the entity as a Delaware LLC with its principal business address in Nashville.
Current CEO
Phil Greifeld
Current Centre Partners materials identify Greifeld as CEO of Captain D’s Holding Corp. He has led Captain D’s through multiple ownership periods and expansion phases.
Current Owner
Captain D’s is currently owned through investment entities affiliated with:
Centre Partners
Centre Partners completed its second acquisition of Captain D’s in May 2022 and continues to list Captain D’s as a current investment.
Previous Owner
Before the 2022 acquisition, Captain D’s was owned by:
Sentinel Capital Partners
Sentinel acquired Captain D’s in December 2017 and sold it in May 2022.
Current Restaurant Scale
Current Captain D’s franchise materials report:
540+ locations
across its restaurant system.
Official Media Kit Store Count
Captain D’s current media kit separately lists:
535 open locations
including:
311 franchise locations
and:
224 corporate locations.
Because different official pages may be updated on different schedules, 540+ system locations is the broader current franchise-development figure, while 535 is the detailed count shown in the media kit.
Founding Year
Captain D’s began operations in:
1969
The first restaurant opened in Donelson, Tennessee as:
Mr. D’s Seafood and Hamburgers.
Name Change
In:
1974
the company changed its name to:
Captain D’s Seafood
as it shifted its emphasis more strongly toward fish, shrimp, seafood meals, and traditional sides.
Franchise Business
Captain D’s operates both:
Company-Owned Restaurants
and:
Franchised Restaurants
Current franchise materials are actively targeting additional growth markets across multiple U.S. states.
How to File a Complaint Against Captain D’s
Customers who want to complain about a Captain D’s order, food quality, refund, employee interaction, restaurant cleanliness, delivery, rewards issue, gift card, or another service should first gather the receipt, restaurant location, date and time, order details, photographs if relevant, and information about any previous conversation with restaurant employees.
Step 1: Contact the Captain D’s Restaurant
Start by calling or visiting the Captain D’s restaurant where the issue occurred and ask to speak with the manager on duty. Provide your receipt, order details, transaction date, and a clear description of what went wrong. If the complaint involves missing food, an incorrect order, quality concerns, cleanliness, or staff conduct, explain the resolution you are requesting. Give local management an opportunity to investigate and record the manager’s name and response.
Step 2: Submit the Official Guest Comment Form
If the restaurant does not resolve the complaint, submit feedback through https://www.captainds.com/contact-us/. Captain D’s official form allows customers to select the restaurant and service type and provide ratings for food quality, service speed, friendliness, and the overall experience. Include previous conversations with restaurant management and provide complete contact information so the issue can be routed appropriately.
Step 3: Use the Appropriate Specialized Contact
For gift-card issues, call 866-608-5474. Questions about the website or privacy can be sent to webmaster@captainds.com, accessibility problems to marketing@captainds.com, and general FAQ inquiries to faq@captainds.com. Using the specialized contact associated with the problem can help avoid delays and unnecessary transfers.
Step 4: Send Formal Written Correspondence to Captain D’s Headquarters
For a serious unresolved corporate complaint, send written correspondence to Captain D’s, LLC, 624 Grassmere Park Drive, Suite 30, Nashville, TN 37211. Include your full contact details, restaurant location, transaction or order information, relevant dates, previous complaint history, and a chronological explanation of the issue. Attach copies rather than original receipts or documents and clearly state the resolution requested. Keep proof of mailing or delivery.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the matter remains unresolved, the correct external process depends on the complaint. Food-safety and sanitation concerns can generally be reported to the local or state health department responsible for the restaurant, while payment-card disputes can involve the card issuer or payment provider. General consumer complaints may also be submitted to the appropriate state Attorney General or consumer-protection agency. Preserve receipts, photographs, complaint records, and Captain D’s responses before escalating.
