-
- Arby’s
About Arby’s
Arby’s Restaurant Group, Inc. is one of America’s most iconic quick-service restaurant chains — famous for its slow-roasted beef, curly fries, and the legendary tagline “We Have The Meats®.” Founded in 1964 in Boardman, Ohio by brothers Forrest and Leroy Raffel — who named the chain after the initials “R.B.” for Raffel Brothers — Arby’s has grown into a 3,500+ location national fast food powerhouse operating across the United States and internationally. Arby’s is headquartered at 3 Glenlake Parkway NE in Atlanta (Sandy Springs), Georgia and operates as part of the Inspire Brands family — the Atlanta-based multi-brand restaurant company also owning Buffalo Wild Wings, Sonic, Dunkin’, Baskin-Robbins, and Jimmy John’s.
Arby’s is the world’s second-largest sandwich restaurant chain by number of locations, with approximately 3,500+ domestic and international restaurants operating under a predominantly franchised model. The brand has leaned heavily into its “We Have The Meats” protein-forward positioning, premium limited-time meat offerings, and the deeply loyal Arby’s fanbase to sustain traffic and same-store sales in a competitive fast food landscape.
Quick Information
Industry
Quick-Service Restaurant (QSR) — Roast Beef & Deli-Style Sandwiches
Founded
1964, Boardman, Ohio (by Forrest and Leroy Raffel)
Parent Company
Inspire Brands, Inc. (Atlanta, Georgia)
Headquarters
Sandy Springs (Atlanta), Georgia
Number of Locations
3,500+ in the U.S. and internationally
Number of Employees
10,000+ corporate; hundreds of thousands systemwide
Annual Revenue
Approximately $11.1 billion (Arby’s system)
Website
www.arbys.com
Products & Services
Arby’s delivers a protein-forward, deli-inspired quick-service restaurant experience built around the brand’s founding philosophy of offering something different — slow-roasted real beef and deli-style meats instead of hamburgers:
- Roast Beef Sandwiches — Arby’s signature product; the Classic Roast Beef, Beef ‘n Cheddar, French Dip & Swiss, Double Roast Beef, and Max Roast Beef
- Sliders — bite-sized roast beef, chicken, and jalapeño sliders
- Chicken Sandwiches & Tenders — Classic Crispy Chicken, Spicy Crispy Chicken, Buffalo Chicken, and chicken tenders
- Premium Meats & Limited-Time Offerings — Arby’s famous rotating menu of premium meats including brisket, venison, elk, duck, and other limited-time proteins as part of the “We Have The Meats” campaign
- Gyros — traditional-style Greek gyros with thinly sliced seasoned beef and lamb
- Curly Fries — Arby’s most iconic side item; one of the most recognized signature fast food sides in America
- Jamocha Shake — Arby’s signature coffee-chocolate milkshake; a brand classic since 1964
- Arby’s Rewards Loyalty Program — free digital loyalty program earning points on every purchase redeemable for free food; accessible via the Arby’s app
Corporate Phone Numbers
Main Customer Service Number (Toll-Free)
1-800-599-2729 — primary Arby’s customer service number for complaints, feedback, and general support. Available during regular business hours.
Food Quality Assurance (Toll-Free)
1-888-805-7825 — dedicated Arby’s food customer service and product quality assurance line for the general public.
Inspire Brands Corporate Main Line
(678) 514-4100 — Inspire Brands corporate headquarters main line at 3 Glenlake Parkway NE, Atlanta, Georgia; handles general Arby’s corporate inquiries. Available Monday–Friday 9:00 AM to 5:00 PM ET.
Legacy Corporate Reference
(800) 599-2729 — also referenced in older corporate directories as the Arby’s Restaurant Group main line at 1155 Perimeter Center West, Atlanta, GA 30338.
How to Reach a Real Person
Call 1-800-599-2729 during business hours for the main Arby’s customer service team. For food quality and product complaints, call the dedicated quality assurance line at 1-888-805-7825. Say “representative” or press 0 when the automated system connects to reach a live agent directly. For immediate in-restaurant issues, speaking with the Restaurant Manager on-site is always the fastest first step — managers have direct authority to resolve food quality, service, and order complaints on the spot.
For written complaints and feedback, use the Arby’s Help Center at arbyshelpcenter.com or the contact form at arbys.com/contact-us/. The Arby’s app also includes a built-in feedback and support channel. Arby’s responds to customer messages through its @Arbys account on X (Twitter) and the official Arby’s Facebook and Instagram pages.
Headquarters & Corporate Office Address
Arby’s Restaurant Group has been headquartered in the Atlanta metropolitan area since the late 1990s — when the brand relocated its corporate operations to Georgia following a series of ownership changes. The current headquarters at 3 Glenlake Parkway NE in Sandy Springs, Georgia — a northern suburb of Atlanta using an Atlanta mailing address — is the same campus as Inspire Brands’ corporate headquarters, reflecting the integrated multi-brand management structure under which Arby’s, Buffalo Wild Wings, Sonic, Dunkin’, Baskin-Robbins, and Jimmy John’s all operate under one roof. Sandy Springs is home to numerous Fortune 500 and major corporate headquarters, making it one of the most significant suburban corporate corridors in the American Southeast. The campus houses the Arby’s brand president, the full Arby’s Restaurant Group leadership team, and all brand support functions including culinary, marketing, operations, supply chain, franchising, and technology.
Arby’s Restaurant Group, Inc. — Corporate Headquarters
Three Glenlake Parkway NE
Atlanta (Sandy Springs), Georgia 30328
United States
Arby’s — Legacy Corporate Address (Also Referenced)
1155 Perimeter Center West
Atlanta, Georgia 30328
United States
Inspire Brands, Inc. — Parent Company Headquarters
Three Glenlake Parkway NE
Atlanta, Georgia 30328
United States
ARCOP (Arby’s Cooperative) — Mailing Address
ARCOP at Inspire Brands
Three Glenlake Parkway NE
Atlanta, Georgia 30328
United States
For all formal written customer complaints and corporate correspondence, write to Arby’s Restaurant Group, Inc., Three Glenlake Parkway NE, Atlanta, Georgia 30328, Attn: Customer Relations. Include your full name, restaurant location, date of visit, order details, a detailed description of your complaint, all prior contacts made, and the specific resolution you are requesting.
How to File a Complaint Against Arby’s
Speak with the Restaurant Manager on-site — fastest resolution for food quality, order accuracy, or service issues
Call 1-800-599-2729 — main customer service number; ask for a formal case reference number
Call 1-888-805-7825 — dedicated food quality assurance line for product complaints
Submit the online contact form at arbys.com/contact-us/ — include restaurant location, visit date, and detailed description of your complaint
Use the Arby’s Help Center at arbyshelpcenter.com — for order issues, app problems, and formal feedback
Write to corporate headquarters — Three Glenlake Parkway NE, Atlanta, GA 30328, Attn: Customer Relations
File a BBB complaint at www.bbb.org — typically prompts a formal Arby’s corporate response
Contact your local health department — for food safety, foodborne illness, or sanitation concerns at your local Arby’s
