Rite Aid
Rite Aid was historically one of the largest pharmacy chains in the United States, with thousands of neighborhood stores offering prescription services, vaccinations, over-the-counter medicine, health and beauty products, convenience merchandise, and pharmacy care. The original business was founded in 1962 and eventually developed into a nationally recognized drugstore brand headquartered for many years in Pennsylvania.
That traditional retail pharmacy company no longer operates. Rite Aid entered Chapter 11 for the second time in May 2025, sold pharmacy files and selected locations to other retailers, and subsequently closed all remaining Rite Aid stores by October 2025. More than 2,000 locations ultimately disappeared during the company’s decline and restructuring. The remaining bankruptcy administration is being handled through the U.S. Bankruptcy Court for the District of New Jersey, with the operative bankruptcy docket now maintained under Lakehurst and Broadway Corporation.
However, the Rite Aid name has since been relaunched under a different company, Rite Aid LLC. According to the new company’s Privacy Policy, Rite Aid LLC acquired certain Rite Aid Corporation assets through bankruptcy proceedings on January 15, 2026, including the Rite Aid Rewards customer-loyalty data. The new Rite Aid describes itself as a preventive-health company rather than the old retail pharmacy chain. It currently offers blood-testing and health-monitoring services through more than 2,000 Quest Diagnostics locations and says it is exploring the return of prescription services.
Rite Aid LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States
This is the current contact address published in the new Rite Aid LLC Terms of Service and Privacy Policy. It belongs to the 2026 preventive-health business, not the former Pennsylvania-based retail pharmacy chain.
The new Rite Aid LLC does not currently publish a separate operational corporate campus or public executive headquarters distinct from its Sheridan, Wyoming legal contact address.Therefore, an older Pennsylvania headquarters should not be presented as the current headquarters of the relaunched Rite Aid business.
The remaining bankruptcy administration of the old retail company has used:
200 Newberry Commons
Etters, PA 17319
as the service address for the 2025 bankruptcy debtors. This is a bankruptcy administration address, not the headquarters of the new Rite Aid LLC.
Older Rite Aid corporate pages and documents used Pennsylvania corporate addresses, and the company was historically headquartered in the Harrisburg and Camp Hill region.
Those addresses should now be treated as former corporate addresses because the old retail pharmacy operation closed all stores in 2025 and the brand’s current business is operated by a separate Rite Aid LLC.
The new Rite Aid LLC does not currently publish a traditional corporate switchboard.
Current direct support:
863-270-9911
The company uses this number for customer questions and text support.
863-270-9911
30 N Gould St, Ste R, Sheridan, WY 82801
30 N Gould St, Ste R, Sheridan, WY 82801
This is the verified current legal contact address for Rite Aid LLC.
hello@riteaid.com
Current customer support uses this email for questions about the new Rite Aid health platform.
Preventive Health, Consumer Health Technology, Laboratory Testing and Health Monitoring
Original Rite Aid retail company: 1962
Current Rite Aid LLC platform: operating under the Rite Aid name following its January 2026 asset acquisition.
The new Rite Aid LLC does not publicly disclose a current employee count.
2,000+ Quest Diagnostics testing locations nationwide are currently available through the Rite Aid health-testing platform. These are laboratory partners, not Rite Aid retail stores.
No public headquarters walk-in hours are listed.
Investor Relations: Not applicable for the new privately operated Rite Aid LLC.
A current standalone Rite Aid corporate careers page for the new company is not prominently published.
The new Rite Aid’s core service is an annual preventive-health membership centered on laboratory testing and long-term health tracking. Current pricing is advertised at $349 per year, covering two major blood draws six months apart, a private health dashboard, doctor-reviewed information, and action-oriented health insights.
Rite Aid offers broad blood-testing panels intended to examine multiple areas of health before symptoms become serious. The company says its testing can screen indicators associated with more than 1,200 health conditions, including cardiovascular, metabolic, hormonal, thyroid, kidney, liver, nutritional, and inflammatory issues.
The main health membership includes two blood draws each year, typically separated by approximately six months. This structure allows customers to compare results over time rather than relying on a single one-time health snapshot.
Customers can complete eligible tests at more than 2,000 Quest Diagnostics locations nationwide. Rite Aid states that a separate physician appointment is not required because a licensed physician reviews and approves the laboratory order.
Rite Aid also offers numerous individual tests and test panels beyond the main annual membership. Current examples include thyroid tests, hormone testing, anemia profiles, antibody testing, pancreas-related testing, autoimmune screening, and other health-specific panels.
Customers can purchase or receive qualifying hormone-related tests covering areas such as thyroid function, testosterone, reproductive hormones, and other endocrine markers. The specific biomarkers included depend on the selected test or membership panel.
Current testing evaluates health markers associated with cholesterol, blood sugar, metabolic function, and cardiovascular risk. Results are intended to help customers identify trends and discuss significant findings with an appropriate healthcare professional.
The new Rite Aid health platform includes laboratory markers relevant to liver and kidney function. These results form part of the broader preventive-health picture provided through the customer’s secure portal.
Testing can include vitamin, mineral, and nutritional biomarkers such as vitamin D and other relevant measures. Results may help users identify deficiencies or trends that should be discussed with a qualified healthcare professional.
Customers receive access to a private digital dashboard that organizes laboratory results and allows them to monitor changes over time. The platform presents results with simplified explanations intended to make laboratory information easier to understand.
Rite Aid states that health results are reviewed with licensed-physician involvement and include explanatory information and notes. The service is educational and preventive in nature and does not replace a customer’s own doctor for diagnosis or treatment.
Flagged results can be accompanied by recommendations relating to diet, movement, sleep, and appropriate next steps. Customers with concerning medical findings should still seek individualized care from their physician or another qualified healthcare professional.
Although the old Rite Aid pharmacies are closed, the current website provides tools explaining where former customers’ prescriptions were transferred. Most prescription files moved to other pharmacy providers as the retail chain shut down.
The new Rite Aid states that prescription services are being rebuilt but are not currently available for filling prescriptions. The company says it plans to announce additional pharmacy services as development progresses.
No traditional corporate switchboard is currently published.
Current support contact
863-270-9911
No separate verified headquarters telephone number is publicly listed.
Current customer routing
863-270-9911
No distinct public corporate-office line is listed by the new Rite Aid LLC.
863-270-9911
863-270-9911.
The new Rite Aid LLC does not currently publish a separate toll-free Customer Service number.The former retail chain’s 1-800-RITE-AID number should not be presented as the primary current support number for the relaunched company.
No separate public sales telephone number is published.
No separate billing-only telephone number is listed. Questions about membership charges, refunds, or testing purchases should begin with 863-270-9911 or hello@riteaid.com.
863-270-9911
Customers can also use the company’s Privacy Office email/contact information provided in its current Privacy Policy.
No verified regional-office number is published.
Not applicable. The new Rite Aid does not currently operate the former nationwide retail-store chain.
No universal international support number is published.
Rite Aid does not provide medical-emergency services. For urgent or life-threatening medical conditions, customers should contact emergency services or an appropriate medical provider.
Not applicable for the current privately operated Rite Aid LLC.
No permanent verified public press telephone number is prominently listed on the current platform.
No universal current HR telephone number is publicly listed.
The new Rite Aid is not currently filling prescriptions, so it does not publish a nationwide operating pharmacy line.
For the current Rite Aid LLC, the most direct contact is 863-270-9911 or hello@riteaid.com. Customers can use these channels for health-test purchases, results access, memberships, refunds, account questions, prescription-transfer information, and general service concerns. Have the account email, order details, testing date, payment information, and any prior communication available so the support team can locate the correct record.
Former Rite Aid pharmacy customers should understand that the original pharmacy network has closed. If the question concerns an old prescription, first use the prescription-transfer information on RiteAid.com or contact nearby pharmacies that received former Rite Aid files. The current company states that its former direct pharmacy-record request system ended December 31, 2025, so historical prescription records may need to be obtained from the pharmacy that received the transferred file.
Questions concerning claims against the old bankrupt Rite Aid company are different from complaints against the new health platform. Bankruptcy claims and remaining estate matters should follow the active bankruptcy case rather than the new Rite Aid LLC customer-service process.
The correct complaint process depends on whether the issue concerns the new Rite Aid LLC preventive-health platform, an old Rite Aid pharmacy transaction, transferred prescription records, or the bankruptcy estate of the former retail chain. Customers should collect order confirmations, payment records, laboratory documentation, account screenshots, old pharmacy information, and previous correspondence before escalating.
For the current health platform, contact 863-270-9911 or hello@riteaid.com. Explain whether the problem concerns an annual membership, laboratory order, refund, results, account access, or another service. Include the order date, account email, testing location, and payment information so the support team can investigate efficiently.
If the complaint involves privacy or personal-health information, use the contact details in Rite Aid LLC’s Privacy Policy rather than ordinary Customer Service. If the issue involves a former Rite Aid prescription, contact the pharmacy that received the transferred records. If it concerns an old bankruptcy claim, use the court and claims-administration process for the former company.
If initial support does not resolve the issue, request additional management review and provide the existing case history. Include screenshots, laboratory orders, refund requests, communications, and any earlier response from the support team. Keep the complaint focused on the specific current company or legacy entity responsible for the problem.
Send a written complaint to hello@riteaid.com or use the official online contact form. Written communication provides a clear record of the dispute and is preferable for complaints involving laboratory results, recurring membership charges, privacy requests, refunds, or complicated account histories.
Formal correspondence concerning the new Rite Aid LLC can be sent to Rite Aid LLC, 30 N Gould St, Ste R, Sheridan, WY 82801. Include your name, contact information, order or account details, complaint history, supporting documents, and the specific resolution requested.
The current Rite Aid Terms contain a binding arbitration provision and formal dispute requirements. Customers considering a contractual dispute should review the current Terms before escalating because the applicable procedure differs significantly from the old retail company’s policies.
Laboratory-testing or health-service concerns may involve different healthcare, laboratory, professional-licensing, or privacy regulators depending on the issue and state. Complaints involving transferred prescription records should generally be directed to the pharmacy currently holding the records and, where appropriate, the relevant state Board of Pharmacy.
Membership billing or refund disputes may also be raised with the card issuer or appropriate state consumer-protection authority when direct resolution fails. Former retail customers with bankruptcy-related claims should not use ordinary charge-dispute procedures as a substitute for required bankruptcy claims processes.
The new Rite Aid LLC Terms contain an individual binding arbitration provision and class-action waiver. Customers contemplating formal action should carefully review the current Terms, including the notice and opt-out provisions, before proceeding. For claims against the former Rite Aid bankruptcy estate, follow the bankruptcy court’s operative docket and claims procedures instead of the new company’s arbitration process.
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