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- Primanti Brothers
About Primanti Brothers
Primanti Brothers, commonly branded as Primanti Bros., is a Pittsburgh-born restaurant and bar chain best known for its signature sandwiches stacked with grilled meat, melted cheese, tomato, fresh-cut French fries, and vinegar-based coleslaw between thick slices of Italian bread. The business traces its roots to 1933, when Joe Primanti operated a sandwich cart in Pittsburgh’s Strip District before opening a permanent storefront.
Primanti Bros. has grown beyond Pittsburgh while keeping its regional identity. Current parent-company information lists 33 Primanti Bros. locations, with restaurants in Pennsylvania, West Virginia, Ohio, Maryland, and Florida. The company also offers pizza, wings, appetizers, salads, loaded fries, children’s meals, desserts, beverages, catering, online ordering, gift cards, and a rewards program.
Primanti Bros. is currently part of Authentic Restaurant Brands, or ARB, a restaurant platform whose current portfolio also includes Pollo Tropical, P.J. Whelihan’s, Tavern in the Square, and Mambo Seafood. Gerald Pulsinelli is the current Chief Executive Officer of Primanti Bros., having joined the brand in 2025.
Quick Information
Corporate Phone Number
412-325-2455
Primanti Bros. currently publishes this number with its World Sandwich Headquarters.
Customer Service Number
412-325-2455
Primanti Bros. does not currently publish a separate nationwide consumer call-center number. Customers can use the headquarters number, contact the restaurant involved, or submit feedback through the official Contact Us form.
Corporate Office Address
Primanti Bros.
424 South 27th Street
Building 3, Suite 220
Pittsburgh, PA 15203
United States
Headquarters Address
Primanti Bros. World Sandwich Headquarters
424 South 27th Street, Building 3, Suite 220
Pittsburgh, PA 15203
United States
General / Restaurant Contact: info@primantibros.com
Privacy / Marketing: marketing@primantibros.com.
Industry
Restaurants, Bars, Casual Dining, Sandwiches, Foodservice, Catering and Online Ordering
Founded
1933
Primanti Bros. began in Pittsburgh’s Strip District during the Great Depression.
Founder
Joe Primanti
Current CEO
Gerald Pulsinelli
He joined Primanti Bros. as Chief Executive Officer in early 2025.
Parent Company
Authentic Restaurant Brands
Number of Locations
33 locations
Authentic Restaurant Brands currently lists 33 Primanti Bros. restaurants.
States Served
Current Primanti Bros. locations operate in:
Pennsylvania
West Virginia
Ohio
Maryland
Florida.
Corporate Office Hours
Primanti Bros. does not prominently publish public walk-in hours for its World Sandwich Headquarters.
Customers should contact the corporate office or applicable restaurant before visiting.
Website
Careers Page
https://primantibros.com/careers
Primanti Bros. currently advertises restaurant and corporate opportunities with benefits including healthcare and 401(k) participation for qualifying employees.
Investor Relations
Not applicable in the traditional public-company sense.
Primanti Bros. is privately held through Authentic Restaurant Brands and does not maintain a public shareholder Investor Relations department.
Primanti Brothers Products & Services
Primanti Bros. has expanded far beyond its original sandwich while keeping its Pittsburgh-style food identity at the center of the menu.
Almost Famous Sandwiches
The signature Primanti Bros. sandwich remains the company’s defining product. Traditional versions combine grilled meat, cheese, tomato, vinegar-based coleslaw, and fresh-cut French fries on thick Italian bread.
Tall Boy Sandwiches
Tall Boy sandwiches provide larger or upgraded sandwich combinations built around Primanti Bros.’ signature stacked format.
Selection varies by restaurant and current menu.
Signature Handhelds
Primanti Bros. offers additional burgers, sandwiches, and handheld entrées beyond its traditional Pittsburgh sandwich lineup.
Current restaurant menus group these products separately from the Almost Famous sandwich category.
Pizza
Primanti Bros. serves pizza at participating restaurants, including whole pies and other pizza options.
Pizza has become an established part of the chain’s restaurant-and-bar menu alongside sandwiches and wings.
Wings
Traditional and boneless wings are available in multiple sauces and seasoning styles.They can be ordered individually, as part of meals, or through catering.
Chicken Tenders
Chicken tenders provide a non-sandwich entrée option and are available with dipping sauces at participating restaurants.
Appetizers and Sides
Primanti Bros. offers appetizers and sides including fries, loaded items, nachos, and other shareable foods.
Selection varies by location.
Loaded Fries
Loaded fries combine Primanti Bros.’ fresh-cut French fries with toppings such as cheese, meat, sauces, or other ingredients.
Salads
The menu includes salads for customers seeking lighter meal options.Available proteins, dressings, and ingredients vary by restaurant.
Kids Menu
Participating Primanti Bros. locations offer child-sized meals and menu selections.
Desserts
Dessert options are available at participating locations and can vary by market and season.
Beer and Bar Service
Many Primanti Bros. restaurants operate full bar programs with draft and bottled beer, cocktails, and other alcoholic beverages.
Availability depends on state law and the individual restaurant.
Beer To Go
Selected locations offer packaged beer to go where legally permitted.
Online Ordering
Customers can place qualifying pickup or delivery orders through:
Online ordering connects customers with the menu and availability of the selected restaurant.
Catering
Primanti Bros. offers catering for parties, office events, sports gatherings, and other group occasions.
Catering selections can include mini sandwiches, wings, appetizers, and other shareable menu items.
FanFare Rewards
Primanti Bros. operates a loyalty program known as FanFare Rewards.
Members can access promotions, account benefits, and qualifying rewards through the brand’s app and digital account.
Gift Cards
Primanti Bros. offers physical and digital gift cards for qualifying purchases.
Gift-card balance assistance is available through 412-325-2455.
Goldbelly Shipping
Primanti Bros. works with Goldbelly to ship a Primanti Party Pack to customers outside normal restaurant markets.
The pack is designed to let customers assemble Primanti-style sandwiches at home.
Fundraising Events
Primanti Bros. offers dine-to-donate fundraising events for qualifying organizations.
Current program terms state that qualifying events can generate 20% of eligible pre-tax food and beverage sales for the participating organization.
Group Events
Selected locations can accommodate parties, sports gatherings, fantasy football drafts, and other social events.
Event offerings differ by restaurant.
Primanti Brothers Corporate Phone Numbers
Corporate Phone Number
412-325-2455
Corporate Headquarters Number
412-325-2455
Headquarters Number
412-325-2455
Corporate Office Number
412-325-2455.
Customer Service Number
Primanti Bros. does not currently publish a separate national consumer call-center number.
General corporate routing
412-325-2455
Customer Service Email
info@primantibros.com.
Gift Card Support Number
412-325-2455
The company publishes this number for gift-card balance questions.
Rewards Support Number
No separate nationwide FanFare Rewards phone line is prominently published.
Customers should use the official Contact Us form or:
412-325-2455
Catering Number
Catering arrangements are generally handled by the selected restaurant rather than one national catering line.
Local Restaurant Number
Each Primanti Bros. restaurant has its own local telephone number.
Restaurant locator
https://restaurants.primantibros.com/find-a-location
Billing Number
Primanti Bros. does not publish a separate nationwide Billing Department number.
Restaurant-payment issues should begin with the location involved.
Franchise Number
Not applicable.
Primanti Bros. currently states that it does not franchise.
Sales Number
No separate nationwide sales number is publicly promoted.
Regional Office Number
Not publicly listed.
Investor Relations Number
Not applicable.
Primanti Bros. is privately held through Authentic Restaurant Brands.
Media / Press Contact
Parent company media
MEDIA@AUTHENTICRB.com
General ARB contact
info@authenticrb.com.
Privacy Contact
marketing@primantibros.com.
Human Resources Number
Primanti Bros. does not publish one universal public HR phone number.
Careers
https://primantibros.com/careers
Emergency / After-Hours Number
Primanti Bros. does not publish a corporate emergency hotline.
Immediate police, fire, medical, or safety emergencies should be reported to local emergency services and restaurant management.
How to Reach a Real Person at Primanti Brothers
For a restaurant-specific problem involving food quality, an incorrect order, staff interaction, billing, cleanliness, or service, contact the restaurant involved first. Use the official restaurant locator to find the local phone number. Have the receipt, restaurant location, date and time, order number, and photographs where relevant available when speaking with management.
If the local restaurant does not resolve the concern, call 412-325-2455 or use the official Contact Us form at PrimantiBros.com. Corporate correspondence can also be directed to the World Sandwich Headquarters in Pittsburgh.
Primanti Brothers Headquarters & Corporate Office Address
World Sandwich Headquarters
Primanti Bros.
424 South 27th Street
Building 3, Suite 220
Pittsburgh, PA 15203
United States
Phone: 412-325-2455.
Current CEO
Gerald Pulsinelli
He joined the brand in early 2025 after previous senior restaurant-industry leadership roles.
Parent Company
Authentic Restaurant Brands
Primanti Bros. is one of ARB’s five current regional restaurant brands.
Parent Company CEO
Alex Macedo
Alex Macedo is Co-Founder, Chairman and CEO of Authentic Restaurant Brands.
Current Restaurant Count
33 locations
according to Authentic Restaurant Brands’ current brand portfolio.
Original Market
Pittsburgh, Pennsylvania
Original Year
1933
Original Location Heritage
The chain originated in Pittsburgh’s historic:
Strip District.
Current Ownership Status
Primanti Bros. is
Privately held
and operated within Authentic Restaurant Brands.
Franchise Status
Primanti Bros. currently states
It does not franchise.
How to File a Complaint Against Primanti Brothers
Customers filing a complaint should keep the receipt, restaurant location, transaction date, order number, employee or manager names where known, and photographs where relevant.
Step 1: Contact the Restaurant
Begin with the Primanti Bros. location where the issue occurred. Ask for the manager on duty and explain the problem clearly, including the order details, date, receipt, and desired resolution. Restaurant management is generally best positioned to address incorrect food, refunds, staff behavior, cleanliness, and other store-level concerns.
Step 2: Request General Manager Review
If the first manager does not resolve the complaint, request review by the General Manager or senior restaurant leadership. Explain what has already been discussed and provide any supporting photographs, receipts, or digital-order information.
Step 3: Contact Primanti Bros. Corporate Support
Use the official Contact Us form or call 412-325-2455. Include the restaurant location, previous manager contact, transaction date, order number, and a concise explanation of what remains unresolved.
Step 4: Send Formal Written Correspondence
For a serious unresolved complaint, send written correspondence to Primanti Bros., 424 South 27th Street, Building 3, Suite 220, Pittsburgh, PA 15203. Include your full contact information, restaurant details, chronological complaint history, and copies of relevant receipts or supporting documents.
Step 5: Use the Appropriate External Complaint Process
If the issue remains unresolved, the external route depends on the complaint. Food-safety matters may be reported to the applicable local or state health authority, payment disputes may involve the card issuer, and general consumer complaints may be directed to the appropriate state Attorney General or consumer-protection agency. Keep all receipts, correspondence, photographs, and company responses before escalating.
