PNC Financial Services Group Headquarters & Corporate Office

About PNC Financial Services Group

The PNC Financial Services Group, Inc. is one of the largest diversified financial-services organizations in the United States. Its roots date to 1845, and the company today provides consumer banking, commercial banking, corporate and institutional banking, wealth management, asset management, lending, credit cards, mortgage services, treasury management, and related financial solutions. PNC operates from Pittsburgh, Pennsylvania and serves individuals, small businesses, corporations, institutional clients, governments, and nonprofit organizations across a broad U.S. footprint.

PNC’s business model combines a nationwide digital-banking platform with a substantial physical branch and ATM network. Its Retail Banking business provides checking and savings accounts, credit cards, consumer lending, mortgages, home-equity products, and financial guidance, while Corporate & Institutional Banking serves middle-market and large organizations through lending, capital markets, treasury management, asset-based lending, real-estate finance, and related services. PNC’s Asset Management Group also provides investment and wealth solutions for affluent individuals, families, institutions, and other clients.

PNC remains a publicly traded financial institution listed on the New York Stock Exchange under ticker PNC. William S. Demchak continues to serve as Chairman and Chief Executive Officer. PNC reported $573.6 billion in total assets at December 31, 2025, and employed 55,333 people at year-end 2025. In June 2026, the company also completed the conversion of 95 former FirstBank branches in Colorado and Arizona into PNC Bank locations, further expanding its western U.S. presence.

Quick Information

Corporate Phone Number

412-762-2000

PNC’s Investor Relations FAQ identifies this as the telephone number of its corporate headquarters at The Tower at PNC Plaza.

Customer Service Number

1-888-762-2265

Also written as:

1-888-PNC-BANK

This is PNC’s principal consumer Care Center number for checking, savings, digital banking, account servicing, accessibility support, and general retail-banking questions.

Corporate Office Address

The PNC Financial Services Group, Inc.
The Tower at PNC Plaza
300 Fifth Avenue
Pittsburgh, PA 15222-2401
United States

Headquarters Address

The PNC Financial Services Group, Inc.
300 Fifth Avenue
Pittsburgh, PA 15222-2401
United States

Email

PNC does not publish one universal unsecured email address for ordinary retail-banking support.

Verified specialized contacts include

Investor Relations: investor.relations@pnc.com
Media Relations: media.relations@pnc.com.

Industry

Banking, Consumer Finance, Corporate Banking, Wealth Management, Asset Management and Financial Services

Founded

Roots date to 1845

PNC’s present-day organization developed through a long series of banking combinations and expansions centered in Pennsylvania and later across the United States.

Number of Employees

55,333 employees

as of December 31, 2025, including 53,859 full-time and 1,474 part-time employees.

Total Assets

Approximately $573.6 billion

as of December 31, 2025.

Current CEO

William S. Demchak

He has served as CEO since April 2013 and Chairman since April 2014.

Website

https://www.pnc.com/

Investor Relations / Careers

Investor Relations: https://investor.pnc.com/

Careers: https://careers.pnc.com/

PNC Financial Services Group Products & Services

Checking Accounts

PNC provides personal checking products designed for everyday banking, direct deposits, debit-card transactions, bill payments, ATM withdrawals, and digital money management. Its Virtual Wallet platform combines transaction, spending, and savings tools to help customers monitor their financial position from one digital environment.

Savings Accounts

PNC offers savings and other deposit accounts for customers who want to build emergency reserves or save toward specific financial goals. Account availability, interest rates, fees, and minimum-balance requirements can vary by market and product.

Certificates of Deposit

PNC provides certificates of deposit for customers willing to hold funds for a specified term in exchange for a stated interest rate. CD terms and promotional rates can differ based on deposit size, market, and account type.

Credit Cards

PNC offers consumer credit cards with various combinations of cash-back rewards, points, introductory offers, balance-transfer features, and interest-rate structures. Credit-card servicing is handled through dedicated digital and telephone support channels.

Personal Loans

PNC provides unsecured and other consumer lending products for eligible borrowers. Personal loans may be used for debt consolidation, major purchases, home projects, or other qualifying expenses, subject to credit approval and loan terms.

Auto Loans

PNC provides vehicle financing and refinancing for eligible customers. Auto-loan borrowers can manage payments digitally or receive specialized hardship and account-servicing support when financial circumstances change.

Mortgage Loans

PNC originates and services residential mortgages for home purchases and refinancing. Mortgage products can include conventional and other qualifying programs, with separate customer-support channels for payments, servicing questions, and financial-hardship assistance.

Home Equity Products

PNC offers home-equity loans and lines of credit to eligible homeowners who want to borrow against available equity. Product availability, servicing number, and hardship procedures can differ depending on when the account was originated.

Small Business Banking

PNC provides business checking, savings, merchant services, credit cards, lines of credit, business loans, and digital banking services for small-business owners. Business customers can also access treasury-management and cash-flow tools as their needs become more complex.

Corporate & Institutional Banking

PNC serves middle-market companies, large corporations, government entities, and institutional clients with corporate lending, capital markets, treasury management, commercial real-estate finance, asset-based lending, and other specialized financial products.

Wealth Management

PNC Wealth Management provides investment planning, trust, estate-planning support, private banking, portfolio management, and other services for affluent individuals and families. Services are generally tailored according to a client’s assets, objectives, tax considerations, and financial complexity.

Asset Management

PNC’s Asset Management Group serves individuals, families, corporations, institutions, and nonprofit organizations through investment-management and advisory services. Its capabilities complement PNC’s banking and wealth-management businesses.

Treasury Management

PNC provides treasury-management services that help commercial and institutional clients manage receivables, payables, liquidity, fraud controls, account information, and cash-flow processes.

Online and Mobile Banking

PNC Online Banking and the PNC Mobile app allow customers to review balances, transfer funds, pay bills, deposit eligible checks, manage cards, access statements, and perform other banking functions without visiting a branch.

Branch and ATM Banking

PNC maintains branches and ATMs across its operating markets, including an expanded western footprint after the 2026 FirstBank conversion. Branch services can include deposits, withdrawals, account opening, lending discussions, cashier’s checks, financial guidance, and other in-person banking functions.

PNC Financial Services Group Corporate Phone Numbers

Corporate Phone Number

412-762-2000

This is the verified headquarters number published through PNC Investor Relations.

Corporate Headquarters Number

412-762-2000

Headquarters Number

412-762-2000

Corporate Office Number

412-762-2000

Customer Service Number

1-888-762-2265

Also:

1-888-PNC-BANK.

Customer Support Number

1-888-762-2265

PNC’s Care Center handles a wide range of retail account, online-banking, debit-card, accessibility, and account-service questions.

Credit Card Customer Service / Payment Number

1-800-282-7541

PNC publishes this number for consumer credit-card customers making agent-assisted payments and certain card-servicing requests.

Mortgage Servicing Number

1-800-822-5626

This number applies to mortgage customers and certain home-equity borrowers based on the type and origination date of the loan.

Retail Lending Hardship Number

1-866-622-2657

PNC Retail Lending Solutions uses this line for qualifying personal-loan, line-of-credit, and certain home-equity hardship discussions.

Auto Loan Hardship Number

1-800-642-6323

This specialized number is published for auto, marine, boat, and RV hardship assistance.

Mortgage Hardship Number

1-800-523-8654

This line serves specified mortgage and newer home-equity customers seeking hardship assistance.

Charged-Off Credit Card and Loan Accounts

1-800-788-9350

For charged-off personal credit cards, personal loans, and personal lines of credit.

Charged-Off Checking and Savings Accounts

1-800-729-4810.

Accessibility Support

1-888-762-2265

PNC also supports telecommunications relay calls through

711.

Investor Relations Number

412-762-8258

Investor Relations email

investor.relations@pnc.com.

Media / Press Number

412-762-4550

Email

media.relations@pnc.com.

Transfer Agent Number

800-982-7652

Hearing impaired

800-952-9245

PNC’s transfer agent is Computershare Trust Company, N.A.

Regional Office Number

PNC does not publish one universal regional-office number. Customers should use the PNC Locator to obtain contact details for the appropriate branch or local banking office.

Branch Office Number

Branch telephone numbers vary by location and should be confirmed through PNC’s official branch locator.

International Number

PNC does not publish one universal international retail Customer Service number for every product. Customers outside the U.S. should use the product-specific contact details associated with their account.

Human Resources Number

PNC does not prominently publish one universal applicant HR telephone number.

Careers

https://careers.pnc.com/

Emergency / After-Hours Number

PNC does not publish one general corporate emergency number. Customers concerned about unauthorized banking activity should immediately use the Customer Care or card-specific channel associated with their account.

How to Reach a Real Person at PNC

For most consumer banking matters, the best starting point is 1-888-762-2265 (1-888-PNC-BANK). This number routes customers to PNC’s Care Center for deposit accounts, online and mobile banking, debit-card matters, account access, transfers, and general servicing. Have your account information and identity-verification details available, but never provide a password, online-banking PIN, or one-time security code to an unsolicited caller. PNC’s Customer Care Center supports millions of customer contacts each month, making it the primary centralized route for ordinary consumer issues.

For a mortgage, credit-card, auto-loan, hardship, charged-off account, or shareholder issue, it is more efficient to use the specialized phone number listed above rather than the general switchboard. Mortgage borrowers should have their loan number and property information available, while credit-card customers should keep the card account and disputed transaction information ready. If the issue concerns a local branch transaction, start with that branch and request the branch manager before escalating to central Customer Care.

If the issue remains unresolved after the first representative, ask for a supervisor or formal complaint review and keep the date, employee name, case number, transaction records, statements, and correspondence. For serious unresolved issues, customers can send written correspondence to PNC’s Pittsburgh headquarters and then use the appropriate banking regulator based on the product and legal entity involved.

PNC Financial Services Group Headquarters & Corporate Office Address

Current Headquarters

The PNC Financial Services Group, Inc.
The Tower at PNC Plaza
300 Fifth Avenue
Pittsburgh, PA 15222-2401
United States

The Tower at PNC Plaza is the verified principal corporate headquarters of The PNC Financial Services Group, Inc. and appears consistently in current PNC SEC and Investor Relations materials.

Corporate Office

PNC’s main corporate office and headquarters are the same principal location:

300 Fifth Avenue
Pittsburgh, PA 15222-2401

Investor Relations Address

The PNC Financial Services Group, Inc.
Investor Relations
The Tower at PNC Plaza
300 Fifth Avenue
Pittsburgh, PA 15222-2401
United States

Transfer Agent Address

Computershare Trust Company, N.A.
150 Royall Street, Suite 101
Canton, MA 02021
United States

How to File a Complaint Against PNC Financial Services Group

Complaints against PNC can involve checking or savings accounts, debit or credit cards, mortgage servicing, personal loans, fees, transaction disputes, fraud claims, branch service, online banking, lending decisions, collections, or other financial services. Before escalating, gather relevant statements, transaction dates, loan or account numbers, correspondence, screenshots, branch information, dispute confirmations, and the names or case numbers from previous conversations.

Step 1: Contact Customer Service

Call 1-888-762-2265 and explain the problem to PNC’s Care Center. Provide the account or product involved, relevant dates, disputed amount, and the resolution you want. Ask the representative to document the complaint and provide a case or reference number when available. If the concern arose at a branch, you can also contact the local branch manager before or alongside central Customer Care.

Step 2: Contact the Relevant Department

Use the specialized servicing channel when the issue concerns a specific financial product. Consumer credit-card customers can use 1-800-282-7541, mortgage borrowers can use 1-800-822-5626, and customers facing lending hardship can use the applicable Retail Lending Solutions number. Specialized representatives generally have better access to product-specific servicing systems than the general Care Center.

Step 3: Request Supervisor or Management Review

If the first representative does not resolve the issue, ask for a supervisor, escalation specialist, or complaint-management review. Explain what has already happened, provide the original case number, and clearly identify what remains unresolved. Keep records of each conversation, including the employee’s name, date, time, promised action, and any deadline provided for follow-up.

Step 4: Use PNC’s Written Complaint Channel

For disputes that require documents, submit written supporting materials through the secure account or product-specific channel provided by PNC. Written communication is especially useful for billing disputes, loan-servicing issues, fee challenges, fraud investigations, and matters where statements or transaction records are important. Avoid sending confidential account credentials by ordinary unsecured email.

Step 5: Contact Corporate Headquarters

For a serious unresolved complaint, write to The PNC Financial Services Group, Inc., The Tower at PNC Plaza, 300 Fifth Avenue, Pittsburgh, PA 15222-2401. Include your name, contact information, relevant account identifiers using only the minimum necessary information, previous case numbers, dates, and a clear timeline. Send copies rather than original documents and keep proof of mailing or delivery.

Step 6: Use the Specialized Complaint or Dispute Department

Credit-card disputes, mortgage servicing, collections, fraud claims, and loan hardships should be escalated through the team responsible for that product. If a dispute concerns a charged-off account, use the relevant charged-off-account number. Mortgage borrowers facing financial difficulty should use the appropriate loan-assistance channel rather than relying only on the general Customer Care line.

Step 7: File With the Appropriate Regulator

If the complaint concerns PNC Bank, National Association, customers can consider filing with the Office of the Comptroller of the Currency (OCC), which supervises national banks, or another appropriate regulator depending on the product. Consumers can also submit qualifying financial complaints to the Consumer Financial Protection Bureau (CFPB). The correct regulator depends on whether the issue involves deposits, lending, credit reporting, mortgage servicing, investments, or another financial service.

Step 8: Use Consumer Protection or Financial Dispute Options

For unresolved card billing disputes, follow the applicable rights and deadlines under federal consumer-credit rules and consider contacting the card network or credit-reporting agencies when relevant. State Attorneys General and consumer-protection offices may also accept complaints involving unfair or deceptive business practices. Preserve statements, written notices, dispute acknowledgments, and PNC’s final response before using an external process.

Step 9: Consider Formal Legal or Arbitration Procedures

If administrative and regulatory routes do not resolve the dispute, review the agreement governing the specific PNC product for applicable dispute-resolution, arbitration, venue, notice, and limitation provisions. For substantial losses, mortgage disputes, identity-theft consequences, or complex lending matters, consider obtaining advice from a qualified attorney before filing litigation or beginning arbitration. Do not assume the same dispute clause applies to every PNC product because account and loan agreements can differ.