Pep Boys
Pep Boys, formally known historically as The Pep Boys, Manny, Moe & Jack, is a major U.S. automotive service company founded in 1921. The business began in Philadelphia and developed into one of the best-known automotive aftermarket brands in the United States. Over more than a century, Pep Boys expanded from automotive parts retailing into a broad service network specializing in tires, maintenance, mechanical repair, fleet services, inspections, roadside assistance, and related automotive care.
Pep Boys currently describes itself as a leading automotive service provider with more than 850 locations across the United States and Puerto Rico. Its service centers provide tire installation and repair, oil changes, brake service, batteries, alignments, suspension work, engine diagnostics, state inspections, preventive maintenance, towing, and fleet solutions. The company has also expanded mobile and commercial services to meet the needs of fleet and business customers.
Pep Boys is privately owned through Icahn Enterprises, which acquired the company after the 2015 acquisition process. Current Pep Boys corporate announcements identify Icahn Enterprises as the parent company. In 2025, Joe Auriemma was officially appointed Chief Executive Officer after serving as Interim CEO beginning in September 2024. Under current management, Pep Boys has emphasized service quality, technology, customer experience, and optimization of its service-center network.
Pep Boys
3111 West Allegheny Avenue
Philadelphia, PA 19132
United States
Pep Boys continues to use this Philadelphia address in its official corporate, fleet, legal, and arbitration materials.
The Pep Boys, Manny, Moe & Jack
3111 West Allegheny Avenue
Philadelphia, PA 19132
This address has long served as Pep Boys’ corporate office and remains the address to which formal arbitration notices and other corporate correspondence are directed.
Pep Boys
3111 West Allegheny Avenue
Philadelphia, PA 19132
Formal arbitration service is directed to
General Counsel
Pep Boys
3111 West Allegheny Avenue
Philadelphia, PA 19132.
Fleet correspondence has also historically used the same headquarters address.
Pep Boys has deep historical roots in Philadelphia, and older official documents use the same West Allegheny Avenue corporate location. The main correction needed on outdated pages is generally not the city, but ownership and current business structure. Pep Boys is no longer an independent publicly traded company.
Pep Boys does not prominently publish a separate current corporate switchboard for general public use.
The best verified general consumer number is:
1-800-PEP-BOYS
1-800-737-2697.
1-800-PEP-BOYS
1-800-737-2697
3111 West Allegheny Avenue, Philadelphia, PA 19132
3111 West Allegheny Avenue, Philadelphia, PA 19132
Customer / Accessibility Support: contactus@pepboys.com.
Automotive Repair, Tires, Vehicle Maintenance, Fleet Services and Roadside Assistance
1921
Pep Boys does not currently publish a standalone audited company-wide employee total.
Pep Boys currently reports:
850+ locations across the United States and Puerto Rico.
Pep Boys does not publish public walk-in hours for its Philadelphia headquarters.
Pep Boys itself no longer maintains a standalone public-company Investor Relations department.
Parent company
Careers
https://www.pepboys.com/careers
Pep Boys sells passenger-car, SUV, light-truck, trailer, all-season, winter, and performance tires from a range of national and value brands. Customers can shop by vehicle, tire size, brand, or intended use and schedule installation at a service center.
Pep Boys provides tire mounting and installation services. Installation can include balancing, valve-related service, TPMS handling, and other required work depending on the vehicle and tire package.
Pep Boys technicians inspect damaged tires and determine whether punctures can be repaired safely. Tires that cannot be repaired may require replacement under standard or optional road-hazard coverage.
Regular tire rotation helps promote even tread wear and extend tire life. Pep Boys offers rotation as a standalone service and as part of selected tire-service packages.
Pep Boys provides wheel-alignment services to correct vehicle alignment angles and improve tire wear, steering stability, and handling.
Wheel balancing helps reduce vibration caused by uneven weight distribution in the wheel-and-tire assembly. Pep Boys offers balancing when installing or servicing tires.
Pep Boys provides Tire Pressure Monitoring System inspection, sensor replacement, programming, and related service for compatible vehicles.
Customers purchasing tires may add Pep Boys Road Hazard Protection. Current coverage can include free repair where safe, or replacement or prorated reimbursement when a covered tire cannot be repaired.
Pep Boys offers conventional, synthetic-blend, and full-synthetic oil changes depending on vehicle specifications. Services generally include oil and filter replacement along with related maintenance checks.
Brake services include inspection and repair of pads, rotors, calipers, fluid, and other brake-system components. Recommendations depend on vehicle condition and manufacturer specifications.
Pep Boys sells and installs automotive batteries from multiple brands. Battery-related services can include testing, replacement, recycling, and core-charge handling.
Pep Boys technicians diagnose check-engine lights and other drivability concerns using vehicle diagnostic systems and mechanical inspection.
Service centers perform qualifying engine repairs and replacement work. Complexity and availability depend on the location and vehicle.
Pep Boys offers selected transmission maintenance and repair services, including fluid-related work and diagnosis of transmission issues.
Radiator, coolant, heating, and cooling-system repair services are available for qualifying vehicles. Technicians can inspect leaks, overheating problems, hoses, radiators, and related components.
Pep Boys services shocks, struts, steering parts, suspension components, and other systems affecting ride quality, alignment, and handling.
Participating locations perform state-required safety or emissions inspections where Pep Boys is authorized to do so.
Pep Boys provides manufacturer-recommended scheduled maintenance based on vehicle mileage, age, and service intervals.
Automotive air-conditioning inspection and repair is available at participating locations, including diagnosis of cooling problems and qualifying refrigerant-related service.
Pep Boys promotes its PepCheck inspection process to help technicians identify maintenance and repair needs and communicate recommendations to customers.
Pep Boys provides 24/7 roadside assistance including towing, flat-tire assistance, jump starts, fuel delivery, and lockout service. Current roadside support uses 1-800-PEP-BOYS.
Current Pep Boys roadside programs include towing to Pep Boys service centers, with published pricing structures based on vehicle weight and mileage.
Pep Boys supports commercial fleets with maintenance, repair, inspections, tires, and preventive service. Fleet operations can be performed at service centers or through mobile-service capabilities.
Pep Boys Mobile Crew provides on-site maintenance and repair for qualifying commercial and fleet customers using Mobile Service Vans and Mobile Service Bays.
Pep Boys offers qualifying customers access to promotional financing options for approved tire and automotive-service purchases.
Pep Boys does not prominently publish a separate modern public corporate switchboard.
No separate verified general headquarters line is currently promoted for public use.
For general customer routing
1-800-737-2697
Use the Customer Care Center at
1-800-PEP-BOYS
1-800-737-2697.
1-800-PEP-BOYS
1-800-737-2697
1-800-737-2697
Roadside service is available 24/7.
1-800-55-FLEET.
Pep Boys does not publish one centralized consumer sales line. Tire and service purchases are handled online and through local service centers.
No separate universal consumer billing number is publicly listed. Billing issues should be handled through Customer Care or the service center that processed the transaction.
Pep Boys does not publish one universal regional-office number.
Each Pep Boys service center has its own local telephone number.
Pep Boys primarily serves the United States and Puerto Rico and does not publish one global international support number.
Roadside support
1-800-737-2697
24/7 towing and roadside assistance are available.
Not applicable at Pep Boys because the company is privately owned under Icahn Enterprises.
Pep Boys press contacts vary by announcement. No permanent general-public media hotline is prominently published.
No universal applicant HR number is listed.
https://www.pepboys.com/careers
1-800-737-2697
contactus@pepboys.com.
Pep Boys publishes market-specific fleet representatives rather than one single national fleet-sales number. Mobile-service contacts vary by region.
Service appointments can be scheduled online or through local service centers. No hotel-style reservation number applies.
The most reliable general route is 1-800-PEP-BOYS, 1-800-737-2697. Use this number for customer-care concerns, tire questions, service issues, product questions, towing, or help identifying a nearby service center. Pep Boys also publishes contactus@pepboys.com for customer and accessibility assistance.
For a complaint involving work performed at a specific service center, begin with that location. Ask for the Service Manager or Store Manager and have your invoice, vehicle year, make and model, mileage, service date, warranty information, and any photographs or diagnostic records ready. Local management can often review the repair order, technician notes, parts used, and payment details directly.
For towing or roadside assistance, call 1-800-737-2697. Commercial fleet customers needing roadside help can use 1-800-55-FLEET. Corporate headquarters should generally be reserved for serious unresolved disputes, legal correspondence, or escalation after Customer Care and store management have already been contacted.
Pep Boys complaints may involve automotive repairs, tire installation, warranties, billing, roadside service, employee conduct, diagnostic recommendations, parts, fleet work, or vehicle damage. Before escalating, keep your invoice, repair order, mileage, photographs, warranty documents, dates, service-center location, and names of employees or managers previously contacted.
Call 1-800-737-2697 and explain the problem. Provide your service-center location, invoice number, vehicle information, dates, and the resolution you are seeking. Ask for the complaint to be documented and request a case or reference number if one is available.
If the dispute concerns tires, brakes, engine repair, fleet service, towing, financing, or another specialized service, ask to speak with the appropriate department or team. Specialized staff may have access to warranty terms, repair records, roadside dispatch information, or fleet-account documentation.
Ask the Service Manager, Store Manager, or Customer Care supervisor to review the issue if the first contact does not resolve it. Explain what repair was performed, why you believe the result is unsatisfactory, and what corrective action you want. Give management a reasonable opportunity to inspect the vehicle where appropriate.
Send a written complaint to contactus@pepboys.com or use Pep Boys’ online Contact Us process. Include the service-center address, invoice number, vehicle details, photographs, previous case number, and a clear timeline. Written complaints create a record that can be referenced during later escalation.
For a serious unresolved issue, send written correspondence to Pep Boys, 3111 West Allegheny Avenue, Philadelphia, PA 19132. Include copies of all invoices and correspondence and clearly state the resolution requested.
Warranty claims should be handled under the relevant tire, road-hazard, part, or service warranty. Fleet disputes should use the fleet-account channel. Formal legal disputes subject to arbitration must follow Pep Boys’ published arbitration process and notice requirements.
Automotive-repair complaints may fall under a state motor-vehicle repair regulator, consumer affairs department, or Attorney General. State inspection complaints should be submitted to the agency that licenses inspection stations in that jurisdiction.
For unresolved payment or financing issues, customers may contact their payment-card issuer or financing provider. General consumer complaints can be submitted to state consumer-protection offices where the transaction occurred.
Pep Boys publishes an arbitration process for qualifying disputes. Its rules allow arbitration through AAA or JAMS and direct service of arbitration claims to Pep Boys’ General Counsel at 3111 West Allegheny Avenue, Philadelphia, PA 19132. Before initiating formal action, preserve the repair order, invoice, warranty terms, photographs, diagnostic results, written complaints, and all company responses.
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