Giant Eagle
Giant Eagle, Inc. is a privately held American supermarket and pharmacy company headquartered in Cranberry Township, Pennsylvania, in the Pittsburgh metropolitan area. The company operates Giant Eagle supermarkets and Market District stores and provides grocery retail, pharmacy services, prepared foods, bakery and deli products, catering, curbside pickup, delivery, gift cards, digital shopping, and the myPerks loyalty program. Its core operating region includes western Pennsylvania, Ohio, West Virginia, Maryland, and nearby markets.
Giant Eagle was founded in 1931 by five founding families who built a small local grocery chain into a large regional supermarket business. The company remains closely connected to those founding families and describes itself as still being led by the same five-family ownership tradition. During its growth, Giant Eagle expanded beyond conventional supermarkets into Market District, pharmacy, e-commerce, prepared foods, loyalty programs, and, historically, GetGo convenience stores.
Giant Eagle remains privately held and is currently led by Bill Artman, Chief Executive Officer and President. Current careers information reports 30,000+ Team Members working across stores, pharmacies, support centers, warehouses, and offices. A major recent corporate change occurred in 2025 when Giant Eagle sold approximately 270 GetGo Café + Market locations to Alimentation Couche-Tard for about $1.6 billion. The transaction closed on June 28, 2025, meaning GetGo is no longer owned by Giant Eagle, although the companies continue to participate in the shared myPerks ecosystem.
412-963-6200 is the current corporate number published with Giant Eagle’s Cranberry Township corporate location and on its official careers and supplier materials.
1-800-553-2324 is Giant Eagle’s current Customer Care number. Representatives are available Monday through Friday from 8:00 AM to 8:00 PM ET, and Saturday and Sunday from 10:00 AM to 3:00 PM ET.
Giant Eagle, Inc.
700 Cranberry Woods Drive
Cranberry Township, PA 16066
United States
Giant Eagle, Inc.
700 Cranberry Woods Drive
Cranberry Township, PA 16066
United States
Giant Eagle does not currently publish one universal general Customer Service email address. Consumer complaints are routed through Customer Care and online contact tools. A verified recruiting contact is recruiting@gianteagle.com, while product-recall matters use Grp_product_recall_support@gianteagle.com.
Supermarkets, Grocery Retail, Pharmacy, Foodservice, E-Commerce, Catering and Consumer Retail
1931. Giant Eagle traces its current business to five founding families who established the company as a local supermarket chain.
Bill Artman currently serves as Chief Executive Officer and President of Giant Eagle, Inc. He began his Giant Eagle career in 1985 and has held numerous operational and executive leadership positions.
30,000+ Team Members currently work across Giant Eagle stores, pharmacies, retail support centers, warehouses, and corporate offices.
Giant Eagle’s careers site currently describes its supermarket organization as operating 200+ stores. The company’s FAQ separately lists 175 corporate and 54 independently owned supermarkets, although its convenience-store count on the same FAQ predates the completed GetGo divestiture and should not be used as the current Giant Eagle-owned fuel-store count.
Giant Eagle recruits for supermarkets, Market District, pharmacy, warehouse, distribution, corporate, merchandising, technology, e-commerce, finance, HR, and related functions.
Giant Eagle supermarkets sell fresh produce, meat, seafood, dairy, frozen foods, canned products, household goods, snacks, beverages, health products, and other everyday grocery items. Stores combine national brands with private-label and specialty products.
Giant Eagle stores carry fresh fruits, vegetables, herbs, prepared produce, and seasonal selections. Product mix varies by store and market, with larger locations offering expanded fresh departments.
Stores provide fresh and packaged meat, poultry, seafood, deli meats, and related meal ingredients. Many locations also provide service counters and prepared selections.
Giant Eagle bakery departments sell breads, rolls, pastries, cookies, cakes, cupcakes, and specialty desserts. Customers can also place cake and celebration orders through participating stores and Giant Eagle’s catering platform.
Giant Eagle and Market District locations operate deli and specialty-cheese departments offering sliced meats, cheeses, prepared foods, sandwiches, charcuterie items, and entertaining selections.
Many stores sell ready-to-eat and heat-and-eat meals for customers who want convenient food without cooking from scratch. Market District locations place additional emphasis on chef-prepared foods and culinary departments.
Market District is Giant Eagle’s specialty supermarket banner focused on food discovery, chef-prepared meals, premium products, specialty cheese, bakery, meat, seafood, produce, and culinary experiences. Giant Eagle states that its largest Market District stores can carry more than 80,000 products.
Giant Eagle operates pharmacies at many supermarket locations. Services include prescription filling, prescription management, transfers, medication support, immunizations, and other pharmacy services. The official website provides tools for managing and transferring prescriptions.
Participating Giant Eagle pharmacies administer vaccines and immunizations according to applicable state requirements and patient eligibility. Available vaccines and scheduling options vary by location.
Customers can manage qualifying prescriptions through Giant Eagle’s digital pharmacy tools. The website provides access to prescription management and transfer functions for participating pharmacies.
Giant Eagle provides Curbside grocery pickup at participating stores. Customers place orders digitally, select an eligible pickup window, and collect groceries from the designated store location.
For time-sensitive Curbside problems, Giant Eagle specifically instructs customers to contact the store where the order was placed.
Participating Giant Eagle locations provide home-delivery options for qualifying grocery orders. Delivery availability, fees, service areas, and time slots vary according to store and market.
Customers can use GiantEagle.com to browse products, review previous purchases, access savings, manage their account, and place qualifying pickup or delivery orders.
myPerks is Giant Eagle’s loyalty program. Members can earn perks through eligible grocery, gift-card, pharmacy, and participating GetGo transactions and redeem qualifying rewards toward groceries or fuel. Enrollment is free.
Current program rules provide opportunities to earn perks on eligible grocery and gift-card purchases. Customers can redeem available rewards during checkout according to current program terms.
Eligible pharmacy transactions can also earn myPerks. Giant Eagle currently states that customers can earn perks on qualifying out-of-pocket pharmacy spending and eligible prescriptions.
Giant Eagle provides weekly advertisements, sales, digital coupons, offers, and everyday savings through its website and digital account system.
Giant Eagle and Market District provide catering for parties, workplace events, family gatherings, and other occasions. Current catering categories include chicken, deli and sandwiches, charcuterie, entrées, salads, appetizers, breakfast, sushi, desserts, beverages, flowers, and party supplies.
Customers can order celebration cakes, cookie cakes, tortes, dessert trays, and related bakery products through participating Giant Eagle and Market District locations.
Giant Eagle sells physical and digital gift cards. Dedicated gift-card support is available for purchase assistance, existing orders, website questions, and cardholder issues.
Customers can find Giant Eagle and Market District locations, store-specific hours, departments, pharmacies, and local contact information through the company’s official location tools.
The Giant Eagle network includes both company-operated and independently owned supermarkets. Independently owned Giant Eagle stores may use separate employment and local operating processes.
412-963-6200 is the current number published with Giant Eagle’s Cranberry Township corporate operation.
412-963-6200.
412-963-6200.
412-963-6200.
1-800-553-2324 is the verified Giant Eagle Customer Care number.
1-800-553-2324.
Current hours are Monday through Friday from 8:00 AM to 8:00 PM ET and Saturday and Sunday from 10:00 AM to 3:00 PM ET.
1-800-553-2324.
Giant Eagle specifically directs myPerks and Loyalty Card questions to Customer Care at this number.
1-877-730-3292.
This dedicated line handles gift-card order assistance, website questions, existing gift-card orders, and cardholder support.
No separate verified nationwide Curbside number is currently listed. Giant Eagle instructs customers with timely Curbside concerns to contact the specific store where the order was placed.
No separate verified nationwide public pharmacy phone number is currently listed. Pharmacy customers should contact their specific Giant Eagle pharmacy using the store locator or pharmacy page.
For general shopping assistance:
1-800-553-2324
For urgent Curbside issues, contact the fulfillment store directly.
1-833-707-6092
This number is now provided for GetGo and WetGo feedback through Circle K, because GetGo was sold by Giant Eagle to Alimentation Couche-Tard in 2025. It should not be described as a Giant Eagle-owned convenience-store support number.
1-888-235-4052
This is Giant Eagle’s published product-recall hotline for supplier and recall coordination, including nonbusiness-hour notifications. It is not a normal consumer Customer Service number.
Primary consumer Customer Care:
1-800-553-2324
Gift-card support:
1-877-730-3292
No separate verified public consumer billing number is currently listed. Customers should contact Customer Care or the store involved in the transaction.
No separate verified public consumer sales number is currently listed. Retail purchases are handled through stores and GiantEagle.com.
No separate universal regional-office number is currently published. Store and regional operations use location-specific contacts.
Individual Giant Eagle and Market District stores publish their own telephone numbers. Store-specific matters should generally begin with the location involved.
Not applicable in the conventional public-company sense. Giant Eagle is privately held and does not maintain a public shareholder Investor Relations department.
No separate verified permanent public media telephone number is prominently listed on the current consumer site.
No separate verified universal public HR number is currently listed. Recruiting inquiries can use recruiting@gianteagle.com, while corporate careers are managed through the official careers site.
No general corporate emergency number is publicly listed. Immediate medical, fire, police, food-safety, or security emergencies should be reported to local emergency services and the store manager.
For most grocery, myPerks, shopping, refund, service, or general account issues, call 1-800-553-2324. Current Customer Care hours are Monday through Friday from 8:00 AM to 8:00 PM ET and weekends from 10:00 AM to 3:00 PM ET. For a Curbside order, pharmacy issue, product availability problem, employee interaction, or transaction tied to one store, contacting that specific location first is normally more efficient because local management can review the order or transaction directly.
Before calling, have your myPerks/Loyalty Card information, receipt, order number, store location, transaction date, account email, phone number, pharmacy details, gift-card number, or photographs of a product issue ready, depending on the complaint. Gift-card matters should use 1-877-730-3292. For former GetGo or WetGo complaints, use Circle K’s current GetGo support at 1-833-707-6092, because those stores are no longer owned by Giant Eagle.
Giant Eagle’s current corporate headquarters and main corporate-office contact are:
Giant Eagle, Inc.
700 Cranberry Woods Drive
Cranberry Township, PA 16066
United States
700 Cranberry Woods Drive
Cranberry Township, PA 16066
United States
Giant Eagle, Inc.
The company operates as a privately held supermarket and pharmacy organization.
Bill Artman
Artman currently serves as Chief Executive Officer and President of Giant Eagle, Inc. and has worked for the organization since 1985.
Giant Eagle is privately held and remains associated with the same five founding families that established the business.
Giant Eagle’s current careers platform reports 30,000+ Team Members across stores, pharmacies, support centers, warehouses, and corporate offices.
Giant Eagle currently describes its supermarket organization as operating 200+ stores. Its FAQ specifies 175 corporate and 54 independently operated supermarkets, but figures can differ between pages based on timing and how banners are counted.
Market District remains part of Giant Eagle’s grocery and specialty-food business. It features chef-driven departments, premium foods, specialty products, catering, fresh departments, and Curbside services.
Giant Eagle agreed to sell GetGo Café + Market to Alimentation Couche-Tard, the parent company of Circle K. The acquisition of approximately 270 company-owned GetGo convenience and fuel sites closed on June 28, 2025 for about $1.6 billion, subject to adjustments.
GetGo is now part of Alimentation Couche-Tard, not Giant Eagle. Couche-Tard operates GetGo as a separate business unit, and Giant Eagle’s current FAQ directs GetGo and WetGo feedback to Circle K.
Despite the GetGo sale, the myPerks program continues to work across participating Giant Eagle, Market District, and GetGo transactions under the ongoing arrangement between the businesses.
Older Giant Eagle materials previously used:
101 Kappa Drive
Pittsburgh, PA 15238
for corporate invoicing and business-unit correspondence. Current supplier and careers materials now use 700 Cranberry Woods Drive, Cranberry Township, PA 16066, so the Kappa Drive address should be treated as historical for headquarters-style content.
Not applicable.
Giant Eagle is privately held and has no NYSE or Nasdaq ticker.
Customers can file complaints about grocery purchases, refunds, food quality, store cleanliness, employee interactions, Curbside orders, delivery, myPerks, pharmacy service, gift cards, pricing, or other Giant Eagle services. Before escalating, gather the receipt, store address, transaction date, order number, myPerks account information, product UPC if relevant, photographs, gift-card number, pharmacy details, previous emails, and any case or reference numbers so each level of review can understand what has already happened.
Begin with the Giant Eagle or Market District location where the purchase or incident occurred and ask to speak with the manager on duty. Provide your receipt, transaction date, product details, order information, and a concise description of the issue. Store management is normally best positioned to review incorrect pricing, product quality, employee conduct, missing items, local refunds, pharmacy interactions, or store-condition complaints. Keep the manager’s name, date of contact, and any resolution offered.
If the store cannot resolve the problem, call 1-800-553-2324. Customer Care is available Monday through Friday from 8:00 AM to 8:00 PM ET and Saturday and Sunday from 10:00 AM to 3:00 PM ET. Explain what happened, identify the store, provide your receipt or order number, and describe what local management already did. Ask the representative to document the complaint and provide a case or reference number where available.
For time-sensitive Curbside complaints, Giant Eagle specifically instructs customers to contact the store that prepared the order. Provide the online order number, pickup or delivery window, missing or substituted products, charged amount, and photographs where relevant. If the store cannot correct the issue, then contact Customer Care and provide details of your store-level conversation so the central team can review the escalation.
Use the specialized channel when the complaint does not belong in general grocery support. Gift-card complaints should use 1-877-730-3292. myPerks questions can use 1-800-553-2324. Pharmacy complaints should first go to the pharmacy where the prescription was filled and then to store or corporate management if unresolved. Current GetGo or WetGo complaints should be sent to Circle K at 1-833-707-6092, not Giant Eagle, because GetGo was sold in 2025.
If the initial Customer Care or specialized-support response is insufficient, ask for a supervisor, senior representative, or management review. Provide the earlier case number, employee or manager names, relevant dates, receipt, photographs, loyalty-account information, and a concise timeline. Clearly explain what remains unresolved and what outcome you are requesting, such as a refund, account correction, product replacement, investigation, or written response.
For a serious unresolved matter, contact Giant Eagle’s corporate office at 412-963-6200 or direct written correspondence to Giant Eagle, Inc., 700 Cranberry Woods Drive, Cranberry Township, PA 16066. Include copies rather than original documents and identify every previous complaint attempt. The corporate office is most appropriate when repeated store and Customer Care contacts have not addressed a material issue or when the matter affects broader company policy.
If the complaint involves suspected contamination, unsafe food, a recalled item, or another product-safety issue, preserve the product packaging, UPC, lot information, receipt, photographs, and any remaining product where safe to do so. Giant Eagle maintains a formal recall process and publishes a specialized recall hotline at 1-888-235-4052 for supplier and recall coordination. Consumers should also report the matter to the store and Customer Care so Giant Eagle can investigate the affected product.
The appropriate regulator depends on the complaint. Food-safety or sanitation concerns may be reported to the local or state health department, while packaged-food issues may fall under the FDA or USDA, depending on the product. Pharmacy complaints may be submitted to the relevant state Board of Pharmacy. General retail consumer complaints can be directed to the applicable state Attorney General or consumer-protection office. Do not use one regulator for every type of complaint.
If an unresolved complaint involves an unauthorized charge, duplicate payment, or transaction dispute, contact the credit-card issuer, bank, or payment provider after giving Giant Eagle a reasonable opportunity to correct the transaction. For larger contractual, injury, privacy, or legal disputes, retain all receipts, correspondence, photographs, medical or financial documents, and delivery confirmations before seeking appropriate legal or regulatory remedies. The correct formal process depends on the nature of the complaint and the state where it occurred.
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