Free People
Free People is a global women’s fashion and lifestyle brand owned by Urban Outfitters, Inc., commonly known as URBN. The brand sells women’s apparel, denim, dresses, intimates, activewear, shoes, accessories, beauty and wellness products, gifts, and selected home merchandise. Free People is particularly associated with bohemian, creative, vintage-influenced fashion and targets contemporary women who want distinctive clothing and lifestyle products.
The Free People story began in 1970, when Richard Hayne, Scott Belair, and Judy Wicks opened a small West Philadelphia store across from the University of Pennsylvania. The original store was called Free People, but the retail business was renamed Urban Outfitters about a year later. The Free People name was revived in 1984 as a wholesale label, the first dedicated Free People retail store opened in Paramus, New Jersey in 2002, freepeople.com launched in 2004, and the first Free People catalog followed in 2005.
Free People is now one of URBN’s largest brands and also includes the rapidly expanding FP Movement activewear concept. As of January 31, 2026, URBN operated 180 Free People stores and 88 FP Movement stores, for a combined 268 Free People-family retail locations. Free People also sells through wholesale accounts and digital channels. Parent company URBN recorded $6.17 billion in total fiscal 2026 sales, while Free People continued to post positive retail and wholesale growth.
Free People / Urban Outfitters, Inc.
5000 South Broad Street
Philadelphia, PA 19112-1495
United States
Free People is operated from URBN’s Philadelphia Navy Yard campus. Free People’s own corporate story specifically references its team operating from Building 25 at the Navy Yard, while URBN publishes 5000 South Broad Street as its official corporate address.
URBN Home Office
5000 South Broad Street
Philadelphia, PA 19112
URBN vendor materials identify this location as the company’s Home Office and instruct Free People vendors to send materials to the appropriate building on the campus.
For general corporate correspondence
Urban Outfitters, Inc.
5000 South Broad Street
Philadelphia, PA 19112-1495
For qualifying mailed Free People returns
Free People Returns
10901 State Ave
Kansas City, KS 66109
Attn: Returns Department
This is a returns-processing address, not the corporate headquarters.
Data Protection Officer
Urban Outfitters, Inc.
5000 S. Broad St.
Philadelphia, PA 19112.
215-454-5500
This is the current parent-company corporate phone published by URBN at the Philadelphia headquarters.
800-309-1500
Monday to Friday: 8:00 AM to 10:00 PM ET
Saturday to Sunday: 8:00 AM to 9:00 PM ET.
5000 South Broad Street, Philadelphia, PA 19112-1495
5000 South Broad Street, Philadelphia, PA 19112-1495
Free People does not prominently publish one general email address on its current main Contact page.
Privacy inquiries
DataPrivacyOfficer@urbn.com.
Fashion Retail, Women’s Apparel, Activewear, Footwear, Accessories, Beauty, Lifestyle and Wholesale Fashion
1970, with the Free People name revived as a dedicated wholesale brand in 1984.
Free People does not separately publish a current brand-only employee count.
Its workforce is included within parent company Urban Outfitters, Inc.
At January 31, 2026
180 Free People stores
plus
88 FP Movement stores
for
268 Free People-family locations.
Public walk-in corporate office hours are not published.
Customer Service hours are listed above.
Investor Relations
Careers
https://www.urbn.com/work-with-us
Free People sells women’s clothing built around relaxed, creative, fashion-forward styling. Major categories include tops, sweaters, jackets, pants, skirts, matching sets, jumpsuits, and seasonal collections.
The brand offers mini, midi, maxi, occasion, casual, party, embroidered, printed, and bohemian-inspired dresses. Dresses remain one of Free People’s most visible core categories across stores and digital channels.
Free People’s denim collection includes jeans, shorts, jackets, skirts, and other denim pieces.The assortment includes both contemporary fashion silhouettes and vintage-influenced styles.
We The Free is one of the brand’s in-house apparel labels.
It focuses on relaxed, heritage-inspired clothing, lived-in fabrics, casual staples, and denim-oriented pieces.
FP Movement is Free People’s activewear and performance-lifestyle brand.It sells leggings, sports bras, technical tops, workout sets, jackets, fitness accessories, wellness products, and clothing intended to transition between workouts and everyday use.
Free People sells bras, bralettes, underwear, bodysuits, slips, sleepwear, and other intimate apparel.Selected stores specifically advertise expanded intimates departments.
The footwear category includes boots, sneakers, sandals, heels, flats, clogs, loafers, and other fashion footwear.Free People sells both its own merchandise and selected third-party brands.
Accessories include handbags, belts, scarves, hats, sunglasses, hair accessories, socks, and other styling products.
Free People sells fashion jewelry, fine jewelry at selected stores, necklaces, earrings, rings, bracelets, and other accessories.Some store listings specifically identify fine-jewelry availability.
Beauty and wellness products include skincare, fragrance, cosmetics, hair products, wellness tools, supplements, personal-care products, and other lifestyle merchandise.Certain beauty products have special return conditions and may need to be returned to a store carrying that product category.
Free People sells selected home, décor, lifestyle, and gift products through its online and retail channels.
These products complement the brand’s broader lifestyle positioning.
Customers can shop directly through
The website provides apparel, accessories, shoes, beauty, FP Movement products, store information, account tools, international ordering, returns, and customer support.
Free People provides mobile shopping through its app.Current product pages advertise free standard shipping on all U.S. orders placed through the app.
Eligible purchases can be ordered online and picked up at participating Free People or FP Movement stores.Free People states that most qualifying pickup items are ready within approximately 24 hours.
Current U.S. product pages advertise free standard shipping on qualifying orders of $100 or more, while lower-value orders can incur a standard shipping fee.
Free People accepts eligible unworn, unwashed, and unaltered merchandise for return.Returns received within 30 days of delivery can generally be refunded to the original payment method, while later qualifying returns may receive merchandise credit. Products generally cease to be returnable after one year.
Missing packages, missing items, damaged items, and incorrect products should be reported through the FreePeople.com order claim process.Current policy states that claims should generally be submitted within 30 days of shipment.
Free People also operates a substantial wholesale business selling merchandise through specialty retailers, department stores, and other wholesale partners.Free People wholesale sales increased during fiscal 2026.
215-454-5500
215-454-5500
215-454-5500
215-454-5500.
800-309-1500.
800-309-1500
800-309-1500
The same number can currently be used for text support where available.
800-309-1500
Free People does not publish a universal public Sales Department number.Retail purchases are handled online or through stores.
A separate billing-only line is not publicly listed.Order and payment questions should use 800-309-1500.
No universal regional-office phone is publicly listed for Free People.
Each Free People or FP Movement store has its own phone number.
Store Locator
https://www.freepeople.com/stores/
International support depends on the country-specific Free People site and market.
No corporate emergency phone is published.
Free People’s chat options may remain available after regular phone hours.
Free People itself does not maintain separate Investor Relations.
Investor matters belong to Urban Outfitters, Inc.
A separate Free People media telephone number is not prominently published.
Parent-company media contact
pr@urbn.com.
A universal Free People HR phone is not publicly listed.
https://www.urbn.com/work-with-us
Parent company privacy inquiries may use
888-735-8551.
Not applicable.
For an online order, shipping, return, damaged item, payment question, or product issue, call 800-309-1500. Free People currently staffs phone support Monday through Friday from 8:00 AM to 10:00 PM ET and weekends from 8:00 AM to 9:00 PM ET. Customers can also text the same number or use online chat. Have the order number, email address used for the purchase, item information, tracking details, and photos available where relevant.
For a purchase made directly in a Free People or FP Movement store, contact that store first. Free People’s return rules state that store purchases should be returned to a Free People store, while merchandise purchased through an independent boutique or department store should generally be handled by the original retailer.
For privacy, corporate, or unresolved brand-level matters, the parent company’s Philadelphia office at 5000 South Broad Street is the appropriate corporate escalation route. Privacy-specific complaints can be directed to DataPrivacyOfficer@urbn.com.
Complaints may involve an online order, missing package, damaged merchandise, refund, store employee, sizing problem, promotional issue, return, payment, privacy concern, or other Free People experience. Keep the order number, receipt, store location where relevant, delivery information, photographs, screenshots, and all previous Customer Service communication.
Begin by calling or texting 800-309-1500 or using Free People’s online chat. Provide your order number, account email, purchase date, item details, and a concise explanation of the issue. Ask the representative to document the matter and explain whether the available resolution is a refund, replacement, exchange, merchandise credit, or another adjustment.
If the problem involves a store purchase, contact the store directly. For missing, damaged, or incorrect online orders, use Free People’s online claims process. Privacy complaints should go to the Data Protection Officer, while products purchased from independent retailers should generally be handled by that retailer rather than Free People directly.
If the first Customer Service interaction does not resolve the matter, ask for additional review by a supervisor or senior support representative. Provide the original case history, any earlier promised resolution, photographs, delivery records, and payment information. Clearly state what remains unresolved.
Use Free People’s digital support and claims tools to create a written record of the complaint. For missing, damaged, or incorrect shipments, file the claim from the qualifying order within the applicable 30-day reporting period. Save confirmation emails, screenshots, and the final decision.
For a serious unresolved matter, write to Free People / Urban Outfitters, Inc., 5000 South Broad Street, Philadelphia, PA 19112-1495. Include your contact details, order or store information, previous case history, and copies of relevant records. Do not send irreplaceable originals.
Privacy complaints should be directed to DataPrivacyOfficer@urbn.com or mailed to the Data Protection Officer at the Philadelphia headquarters. Copyright concerns can use the dedicated Free People DMCA contact. These specialized departments should be used when ordinary Customer Service is not the correct channel.
The appropriate regulator depends on the complaint. Privacy issues may be submitted to the applicable state, federal, or international privacy authority. Product-safety concerns may involve the U.S. Consumer Product Safety Commission, while certain advertising or consumer-law issues can be reported to the relevant state consumer regulator.
If a payment problem remains unresolved, customers may consider disputing a qualifying transaction through the card issuer or payment provider. General consumer complaints can also be submitted to the applicable state Attorney General or consumer-protection office. Keep receipts, tracking information, screenshots, and Free People’s responses before escalating.
For significant unresolved disputes, review the current Free People website terms, applicable purchase terms, and governing-law provisions before pursuing formal legal action. Depending on the transaction and jurisdiction, legal remedies may include small claims, arbitration if required by applicable terms, or another civil procedure. Legal advice may be appropriate for substantial claims.
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