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- Five Below
About Five Below
Five Below, Inc. is an American specialty discount retailer selling toys, games, technology accessories, beauty products, room décor, clothing accessories, snacks, seasonal goods, and other merchandise. The company primarily targets children, teenagers, families, and value-focused shoppers.
Five Below was founded in 2002 by David Schlessinger and Tom Vellios. Its original concept focused on products priced at $5 or less, but the retailer later added higher-priced merchandise through sections such as Five Beyond. The company has expanded through physical stores, e-commerce, new distribution facilities, and additional product categories.
Five Below is headquartered in Philadelphia, Pennsylvania, and operates stores across the United States. The company is publicly traded on Nasdaq under the symbol FIVE, and its Investor Relations department publishes financial results, SEC filings, governance documents, and shareholder information.
Quick Information
Corporate Phone Number
215-546-7909
This is Five Below’s corporate telephone number associated with its Philadelphia headquarters.
Customer Service Number
1-844-452-3569
This is Five Below’s current Customer Relations number for store, product, order, delivery, and account assistance.
Corporate Office Address
Five Below, Inc.
701 Market Street, Suite 100
Philadelphia, PA 19106
United States
This is Five Below’s principal corporate-office address.
Headquarters Address
701 Market Street, Suite 100
Philadelphia, PA 19106
United States
Five Below’s executive and central corporate operations are based in Philadelphia.
Five Below primarily uses its official online Customer Relations form for customer inquiries.
Customers should select the subject related to their store visit, online order, product, gift card, or another concern.
Industry
Specialty discount retail and e-commerce
Founded / Established
2002
Five Below was founded by David Schlessinger and Tom Vellios.
Number of Employees
Approximately 25,000 employees, including full-time and part-time associates
Five Below’s workforce includes store employees, distribution-center associates, customer-support personnel, merchants, technology teams, and corporate staff. Staffing levels vary during seasonal periods.
Corporate Office Hours
Five Below does not publish a universal public visitor schedule for its Philadelphia corporate office.
Store hours vary by location. Customer-support availability should be confirmed through the official Customer Relations page.
Website
Investor Relations
https://investor.fivebelow.com/
The Investor Relations website provides financial results, SEC filings, stock information, governance materials, and corporate news.
Careers Page
https://www.fivebelow.com/careers
Five Below advertises store, distribution, merchandising, technology, finance, marketing, and corporate employment opportunities.
Five Below Products & Services
Five Below sells low-price and value-oriented products through physical stores and its online platform.
Toys and Games
Five Below sells toys, puzzles, board games, collectibles, outdoor games, crafts, and novelty items.
Product selection changes frequently and varies by location.
Technology Accessories
Available products may include phone cases, charging cables, headphones, speakers, screen accessories, gaming products, and computer accessories.
Customers should check compatibility before purchasing.
Beauty and Personal Care
Five Below carries makeup, skincare, bath products, hair accessories, nail products, fragrances, and personal-care items.
Brands and inventory vary by store and season.
Room and Home Décor
Customers can purchase lighting, pillows, storage products, wall decorations, bedding accessories, and other room items.
Certain products may be available only in stores or through Five Beyond sections.
Clothing and Accessories
Five Below offers T-shirts, socks, hats, bags, jewelry, sunglasses, and other apparel accessories.
Sizes, designs, and availability change frequently.
Sports and Fitness
The retailer sells exercise accessories, sports equipment, yoga products, outdoor games, and hydration items.
Customers should follow product safety and age recommendations.
Candy, Snacks, and Drinks
Five Below sells candy, snacks, beverages, novelty food items, and seasonal treats.
Food inventory varies by location and may be subject to allergen and ingredient warnings.
Seasonal Products
The company carries merchandise for holidays, school, summer, Halloween, Christmas, and other seasonal events.
Seasonal products are generally available for limited periods.
Five Beyond
Five Beyond includes selected products priced above Five Below’s traditional $5 level.
Higher-priced items are clearly marked, but availability varies by store.
Online Shopping and Store Pickup
Customers can order eligible products online for delivery or pickup where available.
Inventory, pickup timing, shipping charges, and order restrictions depend on the item and location.
Gift Cards
Five Below sells physical and electronic gift cards.
Gift cards are subject to the company’s current redemption, balance, replacement, and fraud-prevention terms.
Five Below Corporate Phone Numbers
Five Below Corporate Headquarters Number
215-546-7909
This is Five Below’s corporate telephone number associated with its Philadelphia headquarters.
Five Below Customer Service Number
1-844-452-3569
Customers can use this number for assistance with stores, products, online orders, deliveries, accounts, and other concerns.
Five Below Customer Support Number
1-844-452-3569
This is Five Below’s primary Customer Relations telephone number.
Five Below Toll-Free Number
1-844-452-3569
Customers throughout the United States can use this toll-free number to contact Five Below Customer Relations.
Five Below Store Numbers
Each Five Below store maintains a local telephone number when publicly listed.
Use Five Below’s store locator to find current addresses, hours, and contact information.
How to Reach a Real Person at Five Below
Call Five Below Customer Relations at 1-844-452-3569 and follow the prompts for a store complaint, online order, delivery, gift card, product, or account concern. For an in-store problem, contact the store involved and ask for the manager. Have the receipt, order number, store location, transaction date, product information, and payment method ready.
Clearly explain what happened and what resolution you want, such as a refund, replacement, delivery investigation, missing-item correction, or management review. If the initial representative cannot resolve the complaint, ask for a supervisor and request a case number. Customers can also submit the concern through Five Below’s official online Customer Relations form.
Five Below Headquarters & Corporate Office Address
Five Below Corporate Headquarters
Five Below, Inc.
701 Market Street, Suite 100
Philadelphia, PA 19106
United States
Corporate Phone: 215-546-7909
This is Five Below’s principal executive-office address.
Five Below Retail Stores
Five Below operates stores throughout the United States.
Each location has its own address, operating hours, inventory, and management team.
Five Below Distribution Centers
Five Below uses distribution facilities to supply its retail and e-commerce operations.
Distribution centers should not automatically be used for returns, complaints, or corporate correspondence.
Product Return Addresses
Customers should not mail products to the headquarters unless Five Below provides written instructions.
Contact Customer Relations for the correct store-return, refund, replacement, or online-order process.
How to File a Complaint Against Five Below
Step 1: Contact the Store
For an in-store complaint, begin with the Five Below location involved.
Provide the receipt, transaction date, product information, and a clear explanation of the problem.
Step 2: Request the Store Manager
Ask for the store manager if the first employee cannot resolve the issue.
Explain the requested outcome and ask that the complaint be documented.
Step 3: Contact Customer Relations
Call 1-844-452-3569 or submit the official online Customer Relations form.
Include the store location or online order number, previous contact details, and requested resolution.
Step 4: Provide Supporting Evidence
Save receipts, order confirmations, photographs, shipping records, gift-card information, and correspondence.
Do not send full payment-card numbers or account passwords.
Step 5: Request Further Review
Ask for a supervisor or senior Customer Relations representative if the initial response does not resolve the complaint.
Request a case number and keep it for follow-up.
Step 6: Contact Corporate Headquarters
An unresolved complaint may be mailed to:
Five Below, Inc.
Attention: Customer Relations or Executive Office
701 Market Street, Suite 100
Philadelphia, PA 19106
United States
Send copies of supporting records and use a traceable mailing method.
Step 7: Report Product-Safety Concerns
Stop using a product that appears unsafe, defective, contaminated, or subject to a recall.
Preserve the packaging, receipt, product number, and photographs, and report the matter promptly.
Step 8: Review Consumer-Protection Options
If Five Below does not resolve the complaint, contact the appropriate state consumer-protection office, state attorney general, or other authority.
Payment disputes may also be discussed with the payment provider, subject to its evidence requirements and deadlines.
