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- Boscov’s
About Boscov’s
Boscov’s is a family-owned American department store chain headquartered in Reading, Pennsylvania. The company traces its roots to Solomon Boscov, who immigrated to the United States in 1914 and began selling household merchandise to families in the Reading area. As the business grew, he acquired the dry-goods store that supplied his merchandise and established what became the first Boscov’s Department Store.
Today, Boscov’s sells apparel, shoes, accessories, cosmetics, jewelry, furniture, mattresses, appliances, home décor, bedding, toys, gifts, and numerous other department-store products. Many stores also provide specialized services such as Boscov’s Optical, Hearing Aid Centers, Travel Centers, salons, gift registries, furniture delivery, and curbside pickup.
Boscov’s remains privately held and family operated. Its current company history identifies Jim Boscov as Chairman and CEO and states that the company maintains its headquarters in Reading, Pennsylvania. That same official source currently describes a network of 48 stores, while the live store locator lists locations across Pennsylvania, New Jersey, Maryland, New York, Connecticut, Delaware, Ohio, Rhode Island, and West Virginia.
Quick Information
Corporate Phone Number
For formal corporate concerns, Boscov’s publishes:
1-888-600-2728
This number appears in Boscov’s current Terms & Conditions alongside its Chief Compliance Officer and Reading corporate address.
Customer Service Number
1-800-284-8155
This is Boscov’s primary Shopper Services number for online and phone orders, general customer assistance, and order questions.
Corporate Office Address
Boscov’s, Inc.
4500 Perkiomen Avenue
Reading, PA 19606
United States
Headquarters Address
Boscov’s
4500 Perkiomen Avenue
Reading, PA 19606
United States
Boscov’s official vendor documentation identifies 4500 Perkiomen Avenue as its corporate offices, while its current company history confirms that the headquarters remains in Reading, Pennsylvania.
Boscov’s primarily directs customers to its official Contact Us email form rather than publishing one universal general Customer Service email address.
The company also offers online chat through its customer support system.
Industry
Department Stores, Retail, E-Commerce, Apparel, Home Furnishings, Furniture, Beauty, Jewelry and Consumer Goods
Founded
Boscov’s business history dates back more than 100 years, with Solomon Boscov establishing the department-store business after beginning his Pennsylvania retail career in the early 20th century.
Number of Employees
Boscov’s does not currently publish a precise, verified company-wide employee count on its main corporate website.
Because the business is privately owned, workforce information is not disclosed as regularly as it would be by a publicly traded retailer.
Number of Stores
Boscov’s current official company history states:
48 stores
Its current live store locator covers stores in Pennsylvania, New Jersey, Maryland, New York, Connecticut, Delaware, Ohio, Rhode Island, and West Virginia.
Corporate Office Hours
Boscov’s does not prominently publish standard public visitor hours for its Reading corporate office.
Shopper Services hours are:
Monday to Saturday: 9:00 AM to 8:00 PM ET
Sunday: 10:00 AM to 7:00 PM ET
Website
Investor Relations
Not applicable in the conventional public-company sense.
Boscov’s is privately held and family owned, so it does not operate a public shareholder Investor Relations department.
Careers Page
Boscov’s hires for retail sales, management, merchandising, buying, distribution, customer service, logistics, corporate operations, and other functions.
Boscov’s Products & Services
Boscov’s operates a traditional full-line department-store model with a broad mix of apparel, home merchandise, furniture, beauty products, gifts, specialty services, and online shopping.
Women’s Clothing
Boscov’s sells women’s apparel across casual, professional, active, formal, seasonal, and plus-size categories.
Products include dresses, jeans, tops, sweaters, jackets, sleepwear, activewear, and accessories.
Men’s Clothing
Men’s departments carry casualwear, dress shirts, suits, sport coats, jeans, activewear, outerwear, pajamas, accessories, and big-and-tall sizes.
The company carries national brands such as Adidas, Calvin Klein, Champion, Skechers, and many others.
Children’s Clothing
Boscov’s sells apparel for infants, children, and teens.
Products include school clothing, seasonal apparel, sleepwear, activewear, shoes, accessories, and special-occasion outfits.
Shoes
Boscov’s footwear departments offer athletic shoes, casual shoes, dress footwear, boots, sandals, slippers, and children’s footwear.
Available brands vary by store and online inventory.
Beauty and Cosmetics
Beauty departments carry cosmetics, skincare, fragrance, haircare, bath products, and beauty accessories.
Participating stores may also have staffed cosmetics counters from major brands.
Jewelry
Boscov’s sells fashion jewelry, fine jewelry, watches, rings, necklaces, bracelets, earrings, and gift items.
Specific services and brands vary by store.
Handbags and Accessories
Customers can shop handbags, wallets, belts, luggage, sunglasses, scarves, hats, and other fashion accessories.
Furniture
Boscov’s carries living-room, bedroom, dining-room, office, and accent furniture.
Furniture delivery is available for qualifying purchases.
Furniture Delivery
Customers can schedule or reschedule furniture delivery by calling:
1-888-696-8199
Current published hours:
Monday to Saturday: 8:30 AM to 4:30 PM.
Furniture and Mattress Post-Delivery Support
For problems reported after furniture or mattress delivery:
1-888-267-2687
Current hours:
Monday to Friday: 9:00 AM to 5:30 PM
Saturday: 9:00 AM to 2:00 PM.
Mattresses
Boscov’s sells mattresses, foundations, adjustable bases, pillows, bedding accessories, and related sleep products.
Selection varies according to location and brand availability.
Major Appliances
Selected Boscov’s stores offer appliances for kitchens, laundry rooms, and household use.
Products may include refrigerators, washers, dryers, ranges, dishwashers, and smaller appliances.
Home Décor
Home departments include rugs, curtains, decorative accessories, lamps, wall décor, seasonal decorations, kitchen products, and storage merchandise.
Bedding and Bath
Customers can purchase sheets, comforters, pillows, towels, bath accessories, blankets, and related products.
Small Appliances
Boscov’s sells kitchen and household appliances such as coffee makers, cookware, mixers, air fryers, vacuums, and related items.
Toys
Toy departments carry games, dolls, building sets, educational toys, outdoor toys, licensed merchandise, and seasonal products.
Gift Cards
Boscov’s sells gift cards for use according to current program terms.
Gift Card Customer Service:
1-888-850-9964
Hours
Monday to Saturday: 9:00 AM to 8:00 PM
Sunday: 10:00 AM to 7:00 PM.
Corporate Gift Cards
For corporate gift-card purchases and fundraising:
1-877-824-3565.
Gift Registry
Boscov’s offers an online gift registry service for weddings and other qualifying occasions.
Customer assistance is available through:
1-800-284-8155.
Boscov’s Optical
Many stores include Boscov’s Optical centers.
Services can include eye examinations, prescription eyewear, frames, lenses, and contact-lens services where offered.
Boscov’s Hearing Aid Center
Participating stores operate Hearing Aid Centers staffed by hearing professionals.
Services can include hearing evaluations, hearing-aid consultations, fittings, and related support.
Boscov’s Travel
Selected locations include Boscov’s Travel offices where customers can obtain assistance planning vacations, cruises, tours, and other trips.
Salon Services
Some Boscov’s locations offer salon services such as haircuts, hair coloring, manicures, and other beauty services.
Online Shopping
Boscov’s operates a national e-commerce website offering apparel, home products, furniture, gifts, beauty products, toys, and other merchandise.
Store Pickup
Participating stores offer in-store pickup for qualifying online purchases.
Curbside Pickup
Many Boscov’s locations also offer curbside pickup.
The current Reading Exeter location, for example, lists both in-store and curbside pickup among available customer conveniences.
Military Discount
Boscov’s operates a military discount program for qualifying customers.
Current store pages promote this benefit at participating locations.
Boscov’s Corporate Phone Numbers
Boscov’s publishes several department-specific telephone numbers for online orders, stores, credit cards, gift cards, furniture delivery, and corporate concerns.
Corporate Phone Number
1-888-600-2728
Boscov’s Terms & Conditions list this number with the company’s Chief Compliance Officer at 4500 Perkiomen Avenue.
Corporate Headquarters Number
A separate headquarters switchboard is not prominently advertised on Boscov’s main customer-service pages.
For formal corporate concerns:
1-888-600-2728
Headquarters Number
1-888-600-2728
Corporate Office Number
1-888-600-2728
Customer Service Number
1-800-284-8155
Shopper Services Number
1-800-284-8155
Hours:
Monday to Saturday: 9:00 AM to 8:00 PM ET
Sunday: 10:00 AM to 7:00 PM ET.
Online and Phone Orders Number
1-800-284-8155
This number can be used to place an order or ask about a previously placed order.
Store Locations Number
1-800-755-6391
Hours:
Monday to Saturday: 10:00 AM to 9:00 PM
Sunday: 10:00 AM to 6:00 PM.
Boscov’s Credit Card Number
1-844-271-2778
Current hours:
Monday to Saturday: 8:00 AM to 9:00 PM ET.
Credit Card TDD / TTY Number
1-888-819-1919.
Gift Card Number
1-888-850-9964
Hours:
Monday to Saturday: 9:00 AM to 8:00 PM
Sunday: 10:00 AM to 7:00 PM.
Corporate Gift Cards and Fundraising Number
1-877-824-3565
Gift Registry Number
1-800-284-8155
Furniture Delivery Number
1-888-696-8199
Hours:
Monday to Saturday: 8:30 AM to 4:30 PM.
Furniture and Mattress Post-Delivery Number
1-888-267-2687
Hours:
Monday to Friday: 9:00 AM to 5:30 PM
Saturday: 9:00 AM to 2:00 PM.
Toll-Free Number
Boscov’s uses several toll-free numbers depending on the issue.
The primary general Customer Service number is:
1-800-284-8155
Sales Number
Boscov’s does not publish one universal Sales Department number.
Customers can shop online, contact Shopper Services, or call the specific store involved.
Support Number
1-800-284-8155
Billing Number
For Boscov’s Credit Card billing matters:
1-844-271-2778
For online-order billing issues:
1-800-284-8155
Regional Office Number
Boscov’s does not publish one universal regional office telephone number.
Branch Office Number
Individual Boscov’s stores have local phone numbers that are published through the official Store Locator.
Local Office Number
Local numbers vary by store.
Store Locator:
https://locations.boscovs.com/
Reading Exeter Store Number
610-779-2000
Address:
4500 Perkiomen Avenue
Reading, PA 19606.
Reading Outlet Number
610-370-4800
Address:
4365 Perkiomen Avenue
Reading, PA 19606.
International Number
Boscov’s primarily operates within the United States and does not publish one universal international customer-service number.
Emergency / After-Hours Number
Boscov’s does not publish a universal corporate emergency or after-hours Customer Service number.
For immediate police, fire, medical, or safety emergencies at a store, customers should contact local emergency services and store management.
Investor Relations Number
Not applicable.
Boscov’s is privately held and does not maintain a conventional shareholder Investor Relations department.
Media / Press Number
Boscov’s does not prominently publish one universal permanent Media Relations phone number on its main customer-facing site.
Media inquiries should be directed through the company’s current corporate communication channels.
Human Resources Number
Boscov’s does not publish one universal public HR number for all applicants.
Careers:
Reservations / Booking Number
For Boscov’s Travel, customers should contact the appropriate participating Travel Center.
There is no single nationwide reservations number covering every travel booking.
How to Reach a Real Person at Boscov’s
For most retail and online-order issues, the fastest way to reach a person is to call Boscov’s Shopper Services at 1-800-284-8155. The current support schedule is Monday through Saturday from 9:00 AM to 8:00 PM Eastern Time and Sunday from 10:00 AM to 7:00 PM Eastern Time. Customers can use this line for online purchases, previously placed orders, gift registry questions, and other general shopping concerns.
For a problem involving a physical store, customers can also call the location directly through Boscov’s Store Locator. Credit-card questions should go to 1-844-271-2778, gift-card matters to 1-888-850-9964, and furniture delivery scheduling to 1-888-696-8199. For a formal corporate or compliance-related concern, Boscov’s lists 1-888-600-2728 with its Chief Compliance Officer at the Reading headquarters.
Boscov’s Headquarters & Corporate Office Address
Boscov’s headquarters remains in Reading, Pennsylvania.
Boscov’s, Inc.
4500 Perkiomen Avenue
Reading, PA 19606
United States
Boscov’s own company history says its headquarters is still in Reading, while official corporate/vendor documentation identifies 4500 Perkiomen Avenue as its corporate-office address.
Reading Corporate Headquarters
Boscov’s, Inc.
4500 Perkiomen Avenue
Reading, PA 19606
United States
This location is associated with Boscov’s corporate operations as well as the company’s Exeter retail store.
Corporate Compliance Address
For formal concerns, Boscov’s publishes:
Boscov’s, Inc.
Attn: Chief Compliance Officer
4500 Perkiomen Ave.
Reading, PA 19606
Phone: 1-888-600-2728
Fax: 610-370-3840.
Exeter Store at Headquarters Address
Boscov’s Exeter is also located at:
4500 Perkiomen Avenue
Reading, PA 19606
Phone: 610-779-2000
The store currently offers services including a salon, Boscov’s Optical, Boscov’s Travel, a Hearing Aid Center, online registry, military discount, in-store pickup, and curbside pickup.
Reading Outlet
Boscov’s Outlet
4365 Perkiomen Avenue
Reading, PA 19606
Phone: 610-370-4800.
Distribution Center
Official Boscov’s vendor documentation lists:
Boscov’s Distribution Center
5 Birchmont Drive
Reading, PA 19606
This address is used for distribution and logistics functions rather than as the primary headquarters.
Current Store Network
Boscov’s current company history states that the chain has:
48 stores
Its live Store Locator currently includes locations in:
Pennsylvania
New Jersey
New York
Maryland
Delaware
Connecticut
Rhode Island
Ohio
West Virginia
The live locator confirms, for example, a current Boscov’s store at Meadowbrook Mall in Bridgeport, West Virginia.
Current Leadership
Boscov’s official company history identifies:
Jim Boscov
as:
Chairman and CEO.
Ownership
Boscov’s remains:
Family owned
and privately held.
The company describes itself as America’s largest family-owned department store.
How to File a Complaint Against Boscov’s
Customers who have a complaint involving an in-store purchase, online order, return, refund, Boscov’s Credit Card, furniture delivery, damaged merchandise, gift card, employee interaction, or another Boscov’s service should collect the relevant documents before contacting the company. Keep receipts, order numbers, delivery records, photographs, product details, store location, dates, and any previous correspondence. Using the correct support department can significantly reduce delays in resolving the complaint.
Step 1: Contact the Boscov’s Store or Shopper Services
For a store-specific complaint, begin by contacting the Boscov’s location where the purchase or incident occurred and ask to speak with the appropriate department manager or store manager. For online orders or general service issues, call Shopper Services at 1-800-284-8155. Provide your receipt, order number, purchase date, item information, and a clear explanation of what happened. Explain the resolution you are requesting and allow the store or support representative an opportunity to review the matter. Keep the representative’s name and the date of the conversation for your records.
Step 2: Contact the Specialized Department
If the complaint concerns a specialized service, use the dedicated number rather than continuing through general Customer Service. Credit-card concerns should be directed to 1-844-271-2778, gift-card issues to 1-888-850-9964, furniture delivery scheduling to 1-888-696-8199, and post-delivery furniture or mattress problems to 1-888-267-2687. Provide any previous case details and supporting documents. Ask what review will take place and whether additional information is required. Keep notes of every call and retain copies of all receipts and correspondence.
Step 3: Request Management or Corporate Review
If the store or initial service representative cannot resolve the complaint, ask for supervisory or management review. Clearly explain what has already happened, who you spoke with, and why the proposed resolution is insufficient. Provide the store location, order number, receipt details, delivery information, or credit-card account information as appropriate, but do not send passwords or unnecessary sensitive financial data. Ask that the complaint be documented and forwarded to the responsible management team. Keep a chronological record of the communications and any promises made by Boscov’s.
Step 4: Send a Formal Complaint to Boscov’s Corporate Office
For a serious unresolved issue, formal correspondence can be directed to Boscov’s, Inc., Attn: Chief Compliance Officer, 4500 Perkiomen Ave., Reading, PA 19606. Boscov’s currently lists 1-888-600-2728 as the telephone contact associated with this corporate compliance address. Include your full contact information, store or order details, previous complaint history, and the specific resolution you are seeking. Attach copies rather than originals of receipts, photographs, delivery paperwork, or support correspondence. Keep a complete copy of your letter and proof of delivery.
Step 5: Use an Appropriate External Complaint Process if Necessary
If a serious complaint remains unresolved, the appropriate external process depends on the type of issue. A credit-card billing dispute may involve the card issuer or applicable financial regulator, while product-safety issues may involve the U.S. Consumer Product Safety Commission or another product-specific regulator. Retail consumer complaints may also be submitted to a state Attorney General or other consumer-protection authority. Delivery, warranty, travel, optical, or hearing-service disputes can fall under different rules or agencies. Keep receipts, case numbers, photographs, correspondence, and other supporting documents before escalating the complaint externally.
