Aqua America
Aqua America’s history traces back to 1886, when the company that eventually became Philadelphia Suburban Water Company began providing water service in Pennsylvania. Through decades of acquisitions and utility expansion, the organization grew into one of the largest publicly traded water and wastewater utility businesses in the United States. The holding company later operated under the Aqua America name and expanded beyond Pennsylvania into numerous states.
A major corporate transformation occurred on February 3, 2020, when Aqua America changed its corporate name to Essential Utilities, Inc. after acquiring Peoples Natural Gas. The Aqua name continues as the company’s regulated water and wastewater utility brand, while Peoples serves natural-gas customers. Essential Utilities currently provides water, wastewater, or natural-gas service to approximately 5.5 million people through around 1.9 million customer connections across nine states.
Therefore, the old HeadquarterLocation page should not describe Aqua America as the current corporate parent name. Essential Utilities is the current publicly traded holding company, while Aqua remains a major operating brand. The corporate headquarters remain at 762 W. Lancaster Avenue, Bryn Mawr, Pennsylvania 19010-3489. Essential reported more than 3,300 employees in 2025. The company has also announced a proposed merger with American Water, so that transaction should be freshly checked again if the page is updated after its eventual closing.
Essential Utilities, Inc.
762 W. Lancaster Avenue
Bryn Mawr, PA 19010-3489
United States
This is Essential Utilities’ verified principal executive office and the corporate headquarters historically associated with Aqua America.
762 W. Lancaster Avenue
Bryn Mawr, PA 19010-3489
United States
Corporate leadership, finance, legal affairs, investor relations, utility management, and administrative operations are supported from Bryn Mawr.
Essential Utilities, Inc.
762 W. Lancaster Avenue
Bryn Mawr, PA 19010-3489
United States
General corporate correspondence can use this address. Customer payments and utility-specific correspondence should use the address shown on the relevant Aqua account.
Aqua America, Inc.
The company changed its corporate name from Aqua America to Essential Utilities on February 3, 2020. The Aqua brand remains active for regulated water and wastewater services.
610-527-8000
This is Essential Utilities’ verified headquarters telephone number.
877-987-2782
Aqua Pennsylvania customers can use this number for water and wastewater assistance. Numbers differ in other Aqua states.
762 W. Lancaster Avenue, Bryn Mawr, PA 19010-3489, United States
762 W. Lancaster Avenue, Bryn Mawr, PA 19010-3489, United States
Essential and Aqua provide online customer-contact forms and state-specific support rather than one universal customer-service email.
Water utilities, wastewater utilities, natural gas utilities, and infrastructure.
Corporate utility roots date to 1886. The Essential Utilities holding company traces its corporate structure to 1968.
More than 3,300 employees.
Approximately 1.9 million customer connections serving 5.5 million people.
Operations across nine states under the Aqua and Peoples brands.
NYSE: WTRG
Investor Relations: https://www.essential.co/investors
Careers: https://www.essential.co/careers
Aqua operating companies supply regulated drinking water to residential, commercial, industrial, and municipal customers.
Aqua owns and operates wastewater collection and treatment systems in qualifying service territories.
The company invests in water mains, treatment facilities, pumps, storage tanks, and other infrastructure needed to maintain reliable service.
Essential upgrades sewer systems and treatment facilities to improve reliability, capacity, compliance, and environmental performance.
Through Peoples, Essential provides regulated natural-gas distribution in western Pennsylvania and Kentucky.
Customers can manage billing, payments, service requests, usage information, and account details through state-specific Aqua systems.
Aqua works with property owners, builders, businesses, and municipalities on qualifying new water or wastewater connections.
Local Aqua operations respond to water-main breaks, outages, pressure problems, leaks, and other service emergencies.
Aqua performs testing, treatment, compliance monitoring, and reporting designed to meet drinking-water regulations.
The utility supports infrastructure upgrades and, where applicable, lead-service-line replacement and customer-side service programs.
Essential acquires qualifying municipal and privately owned water and wastewater systems as part of its growth strategy.
The company invests heavily in pipelines, plants, treatment equipment, meters, and other regulated utility assets.
610-527-8000
This is Essential Utilities’ verified Bryn Mawr corporate number.
610-527-8000
The same number serves the principal executive office.
877-987-2782
Pennsylvania Aqua customers can use this number for account and service questions.
Varies by state
Aqua provides different customer-care and emergency numbers across its state utility companies.
Varies by service territory
Customers should use their state Aqua emergency number for main breaks, outages, or urgent water issues.
610-527-8000
Investor inquiries can begin through Essential’s headquarters or dedicated Investor Relations channels.
For a water bill, outage, leak, meter, service connection, or wastewater issue, contact the Aqua utility serving your state, not the Essential Utilities corporate headquarters. Pennsylvania customers can begin with 877-987-2782.
Have the account number, service address, account-holder name, meter information, and details about the problem ready. Emergency water issues should be reported through the service territory’s emergency system as soon as possible.
Corporate headquarters at 610-527-8000 is more appropriate for investor, corporate, executive, legal, or companywide matters than for routine utility service.
Complaints may involve water quality, outages, bills, meters, wastewater, service connections, rates, repairs, or customer service. Gather bills, account information, photographs, test information where relevant, and previous case numbers.
Call the Aqua customer-service number for the state where the utility service is located and request that the complaint be documented.
Billing, water quality, wastewater, engineering, service connections, and emergency complaints should go to the appropriate utility department.
If the first representative cannot resolve the matter, request review by a customer-service supervisor or utility operations manager.
Submit the complaint through Aqua’s state-specific online contact process or send written correspondence with the account and service details.
Serious unresolved corporate matters may be sent to Essential Utilities, Inc., 762 W. Lancaster Avenue, Bryn Mawr, PA 19010-3489.
Water quality, billing, regulatory, environmental, and service disputes should use the company’s specialized complaint processes.
Regulated utility complaints can be filed with the applicable state public utility commission or other state water and environmental authority.
Customers may also use applicable state consumer-advocate or utility-consumer offices when internal resolution fails.
Significant rate, property-damage, contamination, service, or contractual disputes should be reviewed under state utility law and available regulatory procedures.
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