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- Lithia Motors
About Lithia Motors
Lithia Motors, Inc., commonly marketed as Lithia & Driveway, is a major global automotive retailer that sells new and used vehicles, provides auto financing, offers vehicle maintenance and repair services, and operates digital automotive platforms. Its business combines traditional franchised dealerships with online vehicle buying, selling and financing services. Lithia represents dozens of domestic and international automotive brands and serves consumers across the United States, Canada and the United Kingdom.
The company was founded in 1946 by Walt DeBoer as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt DeBoer’s death, the business expanded under Sid DeBoer and other company leaders. Lithia Motors became a publicly traded company in December 1996 and continued to grow through acquisitions of dealership groups across the United States and later internationally. Current operations include Lithia dealerships, Driveway, Driveway Finance Corporation, GreenCars and other automotive businesses.
Lithia Motors is headquartered at 150 North Bartlett Street, Medford, Oregon 97501. At the end of 2025, the company operated 455 locations representing 54 automotive brands across the United States, United Kingdom and Canada. Lithia reported approximately 30,000 full-time-equivalent employees across its subsidiaries at year-end 2025. Its common stock trades on the New York Stock Exchange under ticker symbol LAD.
Quick Information
Corporate Phone Number
+1 (541) 776-6401
This is Lithia Motors’ current corporate telephone number associated with its principal executive offices in Medford, Oregon. Current 2026 SEC filings continue to publish this number with the headquarters address.
Customer Service Number
1-877-548-4427
Lithia’s current corporate About page publishes this number for customers who want to share feedback or contact the company regarding their experience. For dealership-specific concerns, customers should normally contact the dealership directly first.
Corporate Office Address
Lithia Motors, Inc.
150 North Bartlett Street
Medford, OR 97501
United States
This is the company’s current principal executive-office address.
Headquarters Address
Lithia Motors, Inc.
150 N. Bartlett Street
Medford, Oregon 97501
United States
Current July 2026 SEC filings continue to identify this location as Lithia’s principal executive headquarters.
Customer Care: lithiacares@lithia.com
Careers: careers@lithia.com
Lithia publishes lithiacares@lithia.com for customer feedback and complaints. The company also uses careers@lithia.com for employment-related communication.
Industry
Automotive Retail, Vehicle Sales, Auto Financing, Vehicle Leasing, Automotive Repair, E-Commerce Automotive Services and Mobility
Founded
1946
Lithia was founded by Walt DeBoer as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. The business later grew into one of the largest automotive retail groups in the world.
Number of Employees
Approximately 30,000 full-time-equivalent employees
Lithia reported approximately 30,000 full-time-equivalent employees across 455 retail locations worldwide as of December 31, 2025.
Corporate Office Hours
Lithia’s current corporate Contact page publishes headquarters contact hours of:
Monday through Friday: 8:00 AM to 5:00 PM
Saturday: Closed
Sunday: Closed
These hours apply to the corporate contact operation, while dealership sales, service and parts hours vary by location.
Website
Lithia’s website provides dealership information, vehicle inventory, buying and selling tools, financing resources and access to its nationwide automotive network.
Investor Relations
Lithia Motors is publicly traded on the New York Stock Exchange under ticker symbol LAD.
Investor Relations provides SEC filings, earnings reports, corporate governance information and shareholder resources.
Careers Page
https://careers.lithiadriveway.com/
Lithia & Driveway hires across dealership sales, service, automotive technicians, finance, accounting, marketing, human resources, technology and corporate operations.
Lithia Motors Products & Services
New Vehicle Sales
Lithia sells new vehicles through franchised dealerships representing dozens of automotive manufacturers. Customers can shop vehicles from brands including Toyota, Honda, Ford, Chevrolet, BMW, Mercedes-Benz, Volkswagen, Audi, Hyundai, Kia and many others depending on market.
Used Vehicle Sales
Lithia sells pre-owned vehicles through its dealership network and digital platforms. Inventory can include used vehicles from brands other than the franchise manufacturer represented by a particular store.
Certified Pre-Owned Vehicles
Participating dealerships sell manufacturer-certified pre-owned vehicles that meet the applicable manufacturer’s inspection, age, mileage and warranty standards.
Driveway
Driveway is Lithia’s online vehicle-buying and selling platform. Customers can browse nationwide vehicle inventory, obtain pricing, finance eligible purchases and arrange vehicle delivery or pickup. Lithia states that customers can access inventory from hundreds of stores through the Driveway experience.
Online Vehicle Purchasing
Customers can complete significant portions of the car-buying process digitally, including browsing inventory, calculating payments, applying for financing and arranging delivery or pickup.
Vehicle Trade-In
Lithia dealerships and Driveway provide trade-in services for customers replacing an existing vehicle.
Sell Your Car
Consumers can obtain offers for eligible vehicles even if they are not purchasing another vehicle from Lithia.
Driveway Finance Corporation
Driveway Finance Corporation provides automotive financing solutions connected to Lithia’s dealership and digital retail ecosystem.
Auto Financing
Lithia dealerships provide access to financing through in-house finance departments and lending partners. Financing terms depend on creditworthiness, vehicle, lender and transaction structure.
Auto Leasing
Participating Lithia dealerships offer manufacturer-supported vehicle lease programs for qualifying customers.
Automotive Service
Lithia operates automotive service departments that perform routine maintenance and mechanical repairs.
Oil Changes
Participating Lithia service departments provide oil and filter changes using service schedules appropriate to the vehicle.
Brake Service
Dealership service departments can inspect, repair and replace braking components.
Tire Services
Services can include tire inspection, rotation, balancing, repair and replacement.
Battery Service
Lithia service departments can inspect and replace vehicle batteries when required.
Manufacturer Warranty Service
Franchised dealerships provide eligible warranty repairs for the automotive brands they represent.
Parts and Accessories
Lithia dealerships sell original-equipment and other approved automotive parts and accessories.
Collision Repair
Certain Lithia locations operate collision centers that provide body repair, refinishing and related services.
Service Scheduling
Customers can schedule service online through dealership websites and, at participating locations, use pickup, delivery or mobile-service options.
GreenCars
GreenCars is Lithia’s digital resource focused on electric vehicles, hybrids and alternative-powertrain education. The platform provides vehicle information, comparisons and resources related to lower-emission transportation.
International Automotive Retail
Lithia operates automotive retail businesses in the United States, Canada and the United Kingdom. Its international expansion has significantly increased the company’s global dealership footprint.
Lithia Motors Corporate Phone Numbers
Corporate Phone Number
+1 (541) 776-6401
This is the current SEC-verified corporate telephone number.
Corporate Headquarters Number
+1 (541) 776-6401
The number is associated with Lithia’s principal executive offices at 150 N. Bartlett Street in Medford.
Headquarters Number
+1 (541) 776-6401
Current 2026 filings continue to publish this number as Lithia Motors’ headquarters telephone number.
Corporate Office Number
+1 (541) 776-6401
This number is suitable for corporate-level matters rather than routine dealership service appointments.
Customer Support Number
1-877-548-4427
Lithia publishes this number for customer feedback and assistance through its corporate automotive website.
Customer Service Number
1-877-548-4427
Customers can also send complaints to:
Toll-Free Number
1-877-548-4427
This is the most relevant verified Lithia toll-free corporate customer-contact number.
Sales Number
Lithia does not publish one universal nationwide sales number because sales are handled through individual dealerships and Driveway.
Customers should contact the dealership or use the online vehicle-shopping platform.
Support Number
For Lithia customer feedback:
1-877-548-4427
For Driveway Finance customer service:
1-855-723-2669
Billing Number
Lithia does not maintain one universal billing number for dealership purchases, service invoices and vehicle financing.
Customers should contact the dealership or finance company associated with their transaction.
Regional Office Number
Lithia operates across numerous geographic markets but does not publish one universal regional-office phone directory.
Branch Office Number
Each Lithia dealership has its own local sales, service and parts phone numbers.
Customers should use Lithia’s location directory for the correct dealership.
Local Office Number
For corporate headquarters:
541-776-6401
Local dealership numbers vary.
International Number
Lithia operates internationally through businesses in Canada and the United Kingdom. Customer-support information varies by subsidiary and market.
Emergency / After-Hours Number
Lithia does not publish one universal corporate emergency hotline.
Roadside assistance should generally be handled through the vehicle manufacturer, warranty program, insurance provider or other applicable service.
Investor Relations Number
1-877-331-3084
Lithia’s annual report publishes this number for obtaining company reports and contacting Investor Relations.
Media / Press Number
Lithia does not prominently publish one permanent universal media telephone number through its primary customer website.
Media inquiries should be routed through Lithia’s current corporate communications or Investor Relations resources.
Human Resources (HR) Number
Lithia does not publish one general HR hotline for applicants.
Careers Email: careers@lithia.com
Benefits-related contacts include:
Benefits Department: 1-800-995-4125
Benefits Service Center: 1-833-550-5606
Reservations / Booking Number
Not applicable.
Lithia is an automotive retail and services company rather than a reservation-based hospitality business.
How to Reach a Real Person at Lithia Motors
For a complaint or question involving a specific dealership, contacting the dealership’s sales, service or management team should usually be the first step. If the issue remains unresolved or involves broader customer-care concerns, call 1-877-548-4427 or email lithiacares@lithia.com. Lithia’s corporate Contact page also provides an online inquiry form for customers who want the company to respond directly.
Before contacting corporate Customer Care, have the dealership name, vehicle year, make and model, purchase or repair date, invoice or repair order and a concise description of previous attempts to resolve the issue. For Driveway Finance account questions, use 1-855-723-2669 rather than dealership Customer Care. Corporate headquarters at 541-776-6401 should generally be used for corporate-level matters.
Lithia Motors Headquarters & Corporate Office Address
Current Lithia Motors Headquarters
Lithia Motors, Inc.
150 North Bartlett Street
Medford, OR 97501
United States
Corporate Phone: 541-776-6401
Current 2026 SEC filings confirm this address as Lithia’s principal executive headquarters.
Corporate Office Address
150 N. Bartlett Street
Medford, Oregon 97501
United States
Lithia’s official Contact and Careers pages use the same Medford address.
Investor Relations Address
Lithia Motors, Inc.
Attn: Investor Relations
150 N. Bartlett Street
Medford, OR 97501
Investor Relations Phone: 1-877-331-3084
Driveway Finance Correspondence Address
Driveway Finance Corporation
150 N. Bartlett Street
Medford, OR 97501
Driveway Finance also maintains separate physical and payment-remittance addresses for finance-account servicing.
Driveway Finance Payment Address
P.O. Box 650997
Dallas, TX 75265-0997
This address is specifically for applicable Driveway Finance payments and should not be used for general Lithia corporate correspondence.
Medford Corporate Presence
Medford remains Lithia’s long-standing home base and corporate center even as the company has expanded across North America and the United Kingdom.
Global Store Network
Lithia reported 455 locations representing 54 brands at the end of 2025. These locations include dealerships and related automotive operations throughout the United States, Canada and the United Kingdom.
How to File a Complaint Against Lithia Motors
Customers experiencing a problem involving a dealership purchase, repair, financing interaction, employee conduct or vehicle transaction should preserve all relevant documentation before escalating the matter.
Step 1: Contact the Dealership
Begin with the dealership where the transaction occurred.Contact the relevant sales, service or finance department and clearly explain the problem.
Step 2: Speak With Dealership Management
If the first employee cannot resolve the issue, ask for the department manager or general manager.Provide supporting records and clearly state the resolution requested.
Step 3: Contact Lithia Customer Care
Call:
1-877-548-4427
or email:
Lithia specifically provides this email for customer concerns.
Step 4: Submit the Corporate Contact Form
Use Lithia’s official Contact Us form and select the appropriate dealership or location.
Provide accurate contact and transaction information.
Step 5: Keep Documentation
Save:
Purchase agreements
Repair orders
Invoices
Vehicle photographs
Emails
Text messages
Financing documents
Complaint reference numbers
Step 6: Follow Up With Customer Care
If Lithia responds but the problem remains unresolved, follow up using the same complaint information.Explain which part of the issue still requires action.
Step 7: Contact Driveway Finance Separately When Appropriate
If the complaint concerns a Driveway Finance loan, call:
1-855-723-2669
Do not send financing-account complaints to a dealership if Driveway Finance is servicing the account.
Step 8: Contact Corporate Headquarters When Appropriate
For broader unresolved corporate correspondence:
Lithia Motors, Inc.
150 North Bartlett Street
Medford, OR 97501
Corporate Phone: 541-776-6401
Step 9: Preserve Manufacturer Warranty Information
If the dispute concerns a manufacturer warranty, maintain the vehicle’s service records and warranty documentation because the manufacturer may also have a separate dispute or escalation process.
Step 10: Consider Appropriate External Remedies
If a significant vehicle-sales, repair, financing or consumer dispute remains unresolved, the applicable external process may involve state motor-vehicle regulators, consumer-protection agencies, financing regulators, arbitration or other remedies depending on the transaction.
