Consumer Cellular
Consumer Cellular is a U.S. wireless telecommunications company known for affordable no-contract cellular plans, U.S.-based Customer Service, smartphones, flip phones, tablets, smartwatches, home-phone products, and wireless services designed especially for adults age 50 and older. The company was founded in 1995 and has built its brand around straightforward pricing and customer support rather than long-term wireless contracts.
Consumer Cellular is headquartered in Scottsdale, Arizona and currently serves approximately 4 million subscribers nationwide. It operates as a mobile virtual network operator rather than owning a traditional nationwide radio network, providing service using major U.S. wireless-network infrastructure.
The company is currently led by CEO Ed Evans and is backed by private-equity firm GTCR. GTCR acquired Consumer Cellular in December 2020 and completed a recapitalization in May 2025. Founder John Marick remains a significant shareholder and board member.
800-686-4460
This number appears in Consumer Cellular’s corporate Wireless Customer Agreement with its Scottsdale address.
888-345-5509
Customers can also dial:
611
from a Consumer Cellular phone.
Consumer Cellular, Incorporated
9363 E. Bahia Drive
Scottsdale, AZ 85260
United States
Consumer Cellular, Incorporated
9363 E. Bahia Drive
Scottsdale, AZ 85260
United States
Current company agreements and legal materials continue to identify this Scottsdale address.
Consumer Cellular does not prominently publish one universal general Customer Service email.
For legal copyright matters:
legal@consumercellular.com
This email should not be used as ordinary Customer Service.
Wireless Telecommunications, Mobile Phones, 5G Service, Consumer Electronics and Retail Wireless
1995.
Ed Evans
GTCR appointed Ed Evans CEO when it acquired Consumer Cellular in 2020.
Privately held
Major investor:
GTCR
Founder John Marick remains a substantial shareholder and board member.
Approximately 4 million nationwide.
Consumer Cellular announced in June 2026 that it was approaching the opening of its:
100th retail store.
Scottsdale, Arizona
100% U.S.-based Customer Service
Consumer Cellular continues to emphasize U.S.-based phone and chat support.
https://www.consumercellular.com/
Not applicable in the conventional public-company sense.
Consumer Cellular is privately held.
https://www.consumercellular.com/careers
Consumer Cellular offers flexible monthly cellular plans without long-term service contracts.
Current plans include unlimited talk and text with varying data allowances.
All current standard plans include unlimited talk and text.
Customers select the data level appropriate for their usage and can manage their plan through Consumer Cellular’s account tools.
Consumer Cellular currently offers an unlimited plan targeted toward customers age 50 and older.
Current advertised pricing includes a single-line option around $35 per month, with high-speed data reduced after the published allowance.
Consumer Cellular offers discounted multi-line plans for qualifying customers.
Current 2026 promotions include two-line unlimited options, including special pricing for AARP members.
Consumer Cellular provides nationwide 5G and 5G+ service where compatible network coverage and devices are available.
The company markets its service as using the same major nationwide tower infrastructure available to large wireless carriers.
Consumer Cellular sells smartphones from leading brands including:
Apple
Samsung
Motorola
Google
TCL
Its current device catalog includes both value-oriented and flagship models.
Consumer Cellular sells current Apple iPhone models along with selected older devices.
Phones can be purchased outright or financed on qualifying terms.
Current offerings include Samsung Galaxy S, Galaxy A, and other compatible Android models.
Availability and promotional pricing change over time.
Consumer Cellular sells Motorola smartphones including Moto G and razr-family devices.
The company continues to offer simple flip phones aimed at customers who prefer physical buttons and uncomplicated interfaces.
This product category remains part of Consumer Cellular’s senior-friendly device strategy.
Consumer Cellular introduced the SpeakEasy device and service family in 2026.
Current products include SpeakEasy phone options with simplified controls and plans ranging from basic talk-and-text service to enhanced care features.
Customers can bring compatible unlocked devices to Consumer Cellular.
Compatibility should be checked before service activation.
Compatible phones can use eSIM rather than a traditional physical SIM card.
The company also offers international eSIM-related products and options.
Consumer Cellular sells tablets and supports compatible cellular-connected tablets.
Current device categories include both Consumer Cellular-branded and major-manufacturer products.
Consumer Cellular supports selected smartwatches including Apple Watch and Samsung Galaxy Watch products.
Current watch plans can be added to eligible cellular accounts.
Consumer Cellular offers a Home Phone Base that provides home-style phone service through cellular technology.
This can serve customers who prefer a traditional home handset experience.
Consumer Cellular sells IRIS Ally and related medical-alert products.
These devices expand the company’s product offering beyond traditional cellular phones.
The My CC app allows customers to:
Pay bills
Review usage
Change plans
Update account information
Access support.
Consumer Cellular offers live online chat.
Current published chat availability is:
Daily, 6:00 AM to 5:00 PM PT.
In March 2026, Consumer Cellular launched SMS self-service commands through:
38882821
Customers can retrieve usage, plan, balance, nearby-store, and payment-history information using supported commands.
Consumer Cellular is an AARP service provider.
Current materials promote member discounts on monthly service, with additional benefits depending on the current offer.
Consumer Cellular offers EasyPay financing on qualifying phones and devices.
Customers can spread eligible device costs over monthly payments.
Optional device-protection services are available for qualifying phones.
Coverage and pricing vary according to the device and protection option selected.
Consumer Cellular customers can add roadside assistance to qualifying accounts.
Published Consumer Cellular materials list a dedicated Roadside Assistance contact at 888-288-1689.
Consumer Cellular has rapidly expanded company-branded retail locations.
Stores provide device sales, plan assistance, switching help, technical support, and account services.
800-686-4460
Published with Consumer Cellular’s corporate Scottsdale address.
800-686-4460
800-686-4460
800-686-4460
888-345-5509
888-345-5509
Dial:
611
from a Consumer Cellular phone.
Consumer Cellular routes new-service and switching assistance through:
888-345-5509.
No separate universal billing-only number is prominently published.
Use:
888-345-5509
888-345-5509
Customers can also pay through My Consumer Cellular.
888-345-5509
888-345-5509
888-345-5509
The EasyPay agreement page directs customers needing assistance to this number.
Current account assistance can be handled through general Customer Service.
Older official welcome materials also published:
888-502-0966
for adding AARP membership benefits to an account.
888-288-1689.
877-260-3279
This contact is specific to SpeakEasy products and service.
Each Consumer Cellular store has its own telephone number.
Use the official Store Locator for the nearest location.
A Consumer Cellular retail store in Scottsdale has published:
480-344-4450
This is a retail-store number and should not be confused with corporate headquarters.
legal@consumercellular.com.
Not applicable.
Consumer Cellular is privately held.
Consumer Cellular does not prominently publish one universal press number on its main consumer support pages.
Consumer Cellular does not prominently publish one universal applicant HR line.
For police, medical, or fire emergencies:
911
The primary way to reach a live Consumer Cellular representative is to call 888-345-5509. Consumer Cellular customers can also dial 611 directly from their phone. The company states that its support representatives are based in the United States and are available during extended hours seven days a week.
Customers who prefer not to call can use live chat daily from approximately 6:00 AM to 5:00 PM Pacific Time, visit a Consumer Cellular retail location, or use the My CC application. The company also launched a text self-service option in 2026 for usage, balance, plan, store-location, and payment-history information.
Consumer Cellular, Incorporated
9363 E. Bahia Drive
Scottsdale, AZ 85260
United States
Current Consumer Cellular corporate and legal documentation continues to identify this address.
800-686-4460.
Ed Evans
GTCR partnered with Ed Evans in connection with its December 2020 acquisition of Consumer Cellular.
John Marick
Marick served as CEO from the company’s founding until the GTCR transaction and remains a substantial shareholder and board member.
1995
Consumer Cellular is privately held and backed by:
GTCR
GTCR’s investment dates to:
December 2020.
Consumer Cellular completed a significant recapitalization in:
May 2025
under GTCR ownership.
Approximately:
4 million subscribers nationwide.
In June 2026, CEO Ed Evans stated that Consumer Cellular was on the verge of opening its:
100th retail store.
Consumer Cellular has historically emphasized wireless products for:
Adults age 50 and older
while its service remains available more broadly.
The company has maintained a long-running relationship with AARP.
Consumer Cellular operates as a wireless service provider using major nationwide network infrastructure rather than owning a traditional nationwide radio-access network.
Consumer Cellular states that its service representatives are:
100% U.S. based.
Customers may need to complain about billing, wireless coverage, device financing, service activation, phone purchases, account cancellation, number transfer, data usage, a retail store experience, or another Consumer Cellular issue. Before contacting the company, keep the account number, wireless number, device information, bills, payment records, store receipt, and previous support-case details available.
Call 888-345-5509 or dial 611 from a Consumer Cellular phone and explain the issue clearly. Provide your account information, the affected wireless line, dates, disputed charges or service details, and any relevant device information. Ask the representative to document your complaint and provide any available reference or case information. Record the date, representative’s name where available, and promised resolution.
If the first representative does not resolve the problem, ask for a supervisor or specialized team. Explain what has already been attempted and what remains unresolved. For technical issues, have the device model and troubleshooting history available. For billing disputes, identify the exact charge and billing cycle. For store complaints, provide the retail location, purchase receipt, and employee or manager information if known.
Customers can use online chat, the My Consumer Cellular app, or a company retail store for further assistance. Chat currently operates daily from approximately 6:00 AM to 5:00 PM PT. Account holders can also use the new 2026 SMS self-service system for plan, balance, usage, and payment-history information. Keep screenshots or written records of any digital support conversations.
For a serious unresolved complaint, send written correspondence to Consumer Cellular, Incorporated, 9363 E. Bahia Drive, Scottsdale, AZ 85260. Include your full contact information, account and telephone number, relevant bills or transactions, previous support history, and a chronological explanation of the complaint. Attach copies rather than original records and clearly state the resolution requested. Keep proof of mailing or delivery.
If a wireless-service complaint remains unresolved, customers may file a complaint with the Federal Communications Commission when the issue falls within FCC jurisdiction. Billing disputes may also be raised with the payment-card issuer where appropriate, while state Attorneys General or consumer-protection offices may handle other consumer matters. Device financing can have separate contractual remedies. Preserve bills, contracts, screenshots, support records, and company responses before escalating externally.
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