Vacasa Headquarters & Corporate Office

About Vacasa

Vacasa is a vacation rental management company that provides property management, guest reservations, housekeeping coordination, maintenance support, revenue management and digital tools for vacation-home owners and travelers. The company manages professionally operated vacation homes across destinations in North America, Central America and the Caribbean and supports guests through direct booking, mobile technology and local operations.

Vacasa was founded in 2009 in Portland, Oregon and grew rapidly into one of the largest professionally managed vacation-rental platforms in North America. A major corporate change occurred in May 2025, when Casago completed its acquisition of Vacasa. The transaction combined Vacasa’s large vacation-rental portfolio with Casago’s locally focused property-management model, creating a combined organization managing more than 40,000 properties across North America, Belize, Costa Rica and the Caribbean.

Vacasa continues to identify 850 NW 13th Avenue, Portland, Oregon 97209 as its headquarters, and its Portland home office remains an important administrative and operating location following the Casago acquisition. Vacasa is now privately held as part of the Casago organization and no longer operates as an independently traded Nasdaq company, so traditional Vacasa public-company Investor Relations is no longer applicable.

Quick Information

Corporate Phone Number

503-345-9399. Vacasa currently publishes this number for its Portland home office at 850 NW 13th Avenue and it is the most appropriate local corporate-office contact for the company’s headquarters.

Customer Service Number

1-800-544-0300. This is Vacasa’s principal Guest Support number for travelers needing assistance with existing reservations, property access, stay-related questions and other guest-service matters.

Corporate Office Address

Vacasa, 850 NW 13th Avenue, Portland, OR 97209, United States. This is Vacasa’s current Portland headquarters and home-office address.

Headquarters Address

Vacasa, 850 NW 13th Avenue, Portland, Oregon 97209, United States. Vacasa continues to publish this location as its headquarters following the company’s acquisition by Casago.

Email

General Inquiries: info@vacasa.com. Additional specialized contacts include security@vacasa.com for account-security concerns, owner.accounts@vacasa.com for homeowner account assistance, group.partners@vacasa.com for qualifying group reservations and snowbirdreservations@vacasa.com for long-term rental inquiries.

Industry

Vacasa operates in vacation rentals, hospitality, property management, travel services, short-term rentals and vacation-home technology.

Founded

2009. Vacasa was founded in Portland, Oregon and expanded from a local vacation-rental management operation into a large multinational property-management platform.

Number of Employees

Vacasa does not currently publish a precise standalone 2026 employee total following its acquisition by Casago. Because Vacasa is now privately held within the combined Casago organization, older standalone public-company workforce figures should not be presented as a current Vacasa-only headcount.

Corporate Office Hours

Vacasa does not publish standard public walk-in hours for its Portland headquarters. Guest Support is available through the company’s reservation and stay-support channels, while local office schedules vary by destination.

Website

https://www.vacasa.com/ The official website provides vacation-home reservations, guest support, homeowner services, destination information and property-management resources.

Investor Relations

Not applicable in the traditional public-company sense. Casago completed its acquisition of Vacasa in May 2025, and Vacasa is now privately held rather than independently traded on Nasdaq.

Careers Page

https://www.vacasa.com/careers Vacasa employment opportunities can include local operations, housekeeping, property care, guest services, technology, finance and corporate functions.

Vacasa Products & Services

Vacation Home Rentals

Vacasa offers professionally managed vacation homes in leisure destinations, allowing travelers to search by location, dates, amenities, property type and group size.

Property Management

Vacasa provides vacation-home management services for property owners, including guest marketing, reservation support, local operations, cleaning coordination and revenue-management assistance.

Guest Reservations

Travelers can book Vacasa-managed homes through Vacasa.com and supported distribution partners.

Reservation Support

Guests needing help making a new reservation can call 1-800-863-8415, while existing guests should use the main Guest Support number for stay-related assistance.

Guest Support

1-800-544-0300 provides support for existing guests who need assistance with reservation details, check-in, property access and other travel-related concerns.

Trip Manager

Vacasa’s Trip Manager allows guests to review eligible reservation details, make supported changes and access information connected with their stay.

Vacasa Mobile App

The Vacasa mobile app provides guests with reservation details, driving directions, property access information, Wi-Fi details and other trip-related resources for supported Vacasa-managed homes.

Property Access Assistance

Guests who have difficulty locating a property or accessing a lockbox or keypad can contact 1-800-544-0300 for appropriate assistance.

Homeowner Services

Vacasa works with vacation-property owners to manage reservations, rates, operations and guest experiences.

Homeowner App

The Vacasa Homeowner App allows participating owners to review reservations, revenue information, nightly rates and owner-stay dates.

Homeowner Account Support

Homeowners needing help with the owner app or account can contact 971-254-3001 or email owner.accounts@vacasa.com.

Dynamic Pricing

Vacasa uses pricing technology and local market information to help determine nightly rates for participating vacation homes.

Housekeeping Coordination

Vacasa coordinates cleaning and property preparation for managed homes so properties can be prepared between guest stays.

Maintenance Support

Local Vacasa teams and service providers address qualifying maintenance and property-care needs for managed vacation rentals.

Group Reservations

Vacasa provides specialized assistance for qualifying groups booking multiple homes, large properties or event-related accommodations through 850-299-9469.

Long-Term Rentals

Qualifying long-term and seasonal rental inquiries can be directed to 850-378-4648 or snowbirdreservations@vacasa.com.

Travel Agent Support

Tour operators and travel agents can contact Vacasa through specialized industry channels, including 208-203-3377 for relevant booking assistance.

Local Property Offices

Vacasa maintains local offices in many vacation destinations, allowing property-management and operational teams to serve individual markets.

Vacasa Corporate Phone Numbers

Corporate Phone Number

503-345-9399. This is Vacasa’s Portland home-office number associated with its current headquarters at 850 NW 13th Avenue.

Corporate Headquarters Number

503-345-9399. Vacasa publishes this contact for its Portland home office and headquarters location.

Headquarters Number

503-345-9399. This is the appropriate local number for the company’s Portland corporate office.

Corporate Office Number

503-345-9399. Routine guest reservations and stay concerns should generally be directed to Guest Support rather than the corporate office.

Customer Support Number

1-800-544-0300. This is Vacasa’s principal Guest Support number for existing reservations and stay-related assistance.

Customer Service Number

1-800-544-0300. Guests can use this number for property access, reservation questions and other support during their Vacasa stay.

Toll-Free Number

1-800-544-0300. This is Vacasa’s primary toll-free guest-service contact for existing reservations.

Reservations Number

1-800-863-8415. This number is intended for travelers who want assistance making a new Vacasa reservation.

Sales Number

Vacasa does not publish one conventional consumer sales number separate from reservation support. Travelers interested in booking a home can call 1-800-863-8415.

Support Number

1-800-544-0300 for Guest Support and 1-800-863-8415 for new reservations. Customers should use the number that matches whether they already have a booking.

Billing Number

Vacasa does not publish one universal billing-only number. Guests with charge, refund or reservation-payment questions should begin with 1-800-544-0300 or the booking channel used for the reservation.

Regional Office Number

Vacasa maintains numerous destination offices across North America and other markets, with individual local numbers published through the company’s Office Locations directory.

Branch Office Number

Local Vacasa offices have separate telephone numbers depending on the destination, and customers should use the Office Locations page for the correct market contact.

Local Office Number

503-345-9399. This is the Portland headquarters local number, while destination offices maintain separate contacts.

International Number

Vacasa operates in international destinations including Belize, Costa Rica and the Caribbean, but support contacts can vary by property and market.

Emergency / After-Hours Number

For an urgent issue during an active Vacasa stay, guests should call 1-800-544-0300. For immediate life-safety emergencies, guests should contact local emergency services.

Investor Relations Number

Not applicable. Vacasa is privately held following its acquisition by Casago and no longer maintains standalone public-company Investor Relations.

Media / Press Number

Vacasa media matters are managed through the combined Casago and Vacasa corporate communications resources rather than the Guest Support line.

Human Resources (HR) Number

Vacasa does not publish one universal public HR number for outside applicants. Candidates should use the official careers resources for employment opportunities.

Reservations / Booking Number

1-800-863-8415. This is Vacasa’s primary booking-assistance number for new reservations.

Account Security Number

1-888-602-6166. Vacasa instructs customers who believe their account has been compromised to contact this number promptly.

How to Reach a Real Person at Vacasa

For an existing reservation or an issue during a stay, call 1-800-544-0300. For a new booking, call 1-800-863-8415. Have the reservation number, guest name, property address and travel dates available so the representative can identify the correct booking and local property-management team.

For homeowner account assistance, call 971-254-3001 or email owner.accounts@vacasa.com. Broader corporate matters can be directed to the Portland home office at 503-345-9399, while account-security concerns should be reported at 1-888-602-6166.

Vacasa Headquarters & Corporate Office Address

Current Vacasa Headquarters

Vacasa, 850 NW 13th Avenue, Portland, OR 97209, United States, Corporate Office Phone: 503-345-9399. Vacasa continues to identify this Portland location as its current headquarters.

Corporate Office Address

850 NW 13th Avenue, Portland, Oregon 97209, United States. The Portland office supports administrative, technology, property-management and corporate functions.

West Coast Mailing Address

Vacasa, P.O. Box 98788, Las Vegas, NV 89193, United States. This is Vacasa’s current West Coast mailing address and should not be confused with the Portland physical headquarters.

East Coast Mailing Address

Vacasa, P.O. Box 105384, Atlanta, GA 30348, United States. This is a specialized East Coast mailing address rather than the company’s physical headquarters.

Parent Company

Vacasa is now part of Casago, which completed its acquisition of Vacasa in May 2025 and combined the organizations into a privately held vacation-rental management platform.

Combined Property Network

The combined Casago and Vacasa organization announced that it manages more than 40,000 properties across North America, Belize, Costa Rica and the Caribbean.

Local Office Network

Vacasa maintains local offices in numerous vacation destinations, including markets in Oregon, Idaho, California, Florida, Utah, Maryland, South Carolina and additional locations.

How to File a Complaint Against Vacasa

Guests or homeowners experiencing a problem with a reservation, property, payment, maintenance issue or customer interaction should gather the relevant booking or homeowner information before escalating the complaint.

Step 1: Contact Vacasa Guest Support

For an existing reservation, call 1-800-544-0300 and provide the reservation number, property and stay information so the issue can be routed correctly.

Step 2: Contact the Local Team

If the complaint concerns a specific property, ask Guest Support to connect the matter with the appropriate local Vacasa operations team.

Step 3: Use Trip Manager

Review the reservation through Trip Manager and retain any cancellation, payment or stay information relevant to the complaint.

Step 4: Keep Documentation

Save booking confirmations, photographs, payment records, messages and any case information provided by Vacasa.

Step 5: Follow Up Through Guest Support

If the first response does not resolve the matter, call 1-800-544-0300 again and reference the previous complaint or reservation information.

Step 6: Request Additional Review

Ask whether the issue can be escalated to a local operations manager or appropriate Guest Support supervisor.

Step 7: Handle Account Security Separately

If the issue involves suspected account compromise, call 1-888-602-6166 and email security@vacasa.com when appropriate.

Step 8: Use Homeowner Support When Applicable

Property owners should use their dedicated homeowner contacts and 971-254-3001 for account-related support rather than Guest Support.

Step 9: Contact Corporate Headquarters

For a broader unresolved matter, contact Vacasa, 850 NW 13th Avenue, Portland, OR 97209, Phone: 503-345-9399, and explain the steps already taken.

Step 10: Consider an External Consumer Process

If a significant lodging, refund, payment or consumer dispute remains unresolved, guests may consider the payment-dispute or consumer-protection process applicable to the booking and jurisdiction.