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- Bi-Mart
About Bi-Mart
Bi-Mart is a regional membership discount retailer headquartered in Eugene, Oregon. The company operates stores throughout Oregon, Washington, and Idaho and sells a broad mix of sporting goods, automotive products, hardware, electronics, grocery and beverages, household essentials, clothing, footwear, toys, health and wellness products, pet supplies, lawn and garden products, and seasonal merchandise.
Bi-Mart was founded in 1955 when its first store opened in Yakima, Washington. The company expanded into Oregon and moved its corporate headquarters and distribution center to Eugene after opening its first Eugene store in 1962. Eugene remains the company’s headquarters today.
Bi-Mart has been employee owned since 2004 and remains privately held. Current company materials describe the business as operating approximately 80 stores across the Northwest. President and CEO Rich Truett has led the company since 2014.
Quick Information
Corporate Phone Number
541-344-0681
This is Bi-Mart’s current corporate and Customer Feedback telephone number.
Customer Service Number
541-344-0681
Bi-Mart also publishes:
800-456-0681
as a toll-free corporate/recruiting contact.
Corporate Office Address
Bi-Mart Corporation
220 South Seneca Road
Eugene, OR 97402
United States
Headquarters Address
Bi-Mart Corporation
220 South Seneca
Eugene, OR 97402
United States
Current official feedback materials use this Eugene address for customer correspondence.
Mailing Address
Bi-Mart Corporation
P.O. Box 2310
Eugene, OR 97402
United States.
Bi-Mart’s current e-commerce Customer Service page publishes an order-support email through its website.
For general feedback, customers can also use the official online feedback form.
Industry
Discount Retail, Membership Retail, General Merchandise, Sporting Goods, Hardware, Grocery, Automotive, Home and Outdoor Retail
Founded
1955
The first store opened in Yakima, Washington.
Current President and CEO
Rich Truett
Rich Truett became Bi-Mart President and CEO in 2014 and remains identified in current company feedback materials as President & CEO.
Ownership
Employee owned
Bi-Mart has been employee owned since:
2004.
Number of Stores
Approximately 80 stores
Bi-Mart’s logistics division currently states that it services 80 stores in Idaho, Oregon, and Washington.
Membership
Bi-Mart currently charges a:
$5 one-time lifetime membership fee
covering the member and family members living at home.
Number of Members
Current company history states that membership cards are carried by more than:
1.4 million members and their families.
Number of Employees
Bi-Mart’s older official pharmacy-transition announcement stated that the company employed more than 3,500 people at that time.
The company does not currently publish a newer exact workforce total on its main public company page, so the precise 2026 employee count should not be overstated.
Corporate Office Hours
Bi-Mart does not prominently publish public walk-in headquarters hours.
E-commerce Customer Service hours are:
Monday to Friday: 9:00 AM to 4:00 PM
excluding holidays.
Website
Careers Page
https://www.bimart.com/careers-at-bi-mart
Investor Relations
Not applicable.
Bi-Mart is privately held and employee owned.
Bi-Mart Products & Services
Bi-Mart stores carry more than 40,000 products at many locations and focus on merchandise selected for customers in the Pacific Northwest. Product mix can vary by store.
Sporting Goods
Bi-Mart sells sporting goods for fishing, hunting, camping, exercise, outdoor recreation, and other activities.
Sporting goods remain one of the retailer’s largest traditional departments.
Outdoor Equipment
Customers can purchase camping equipment, outdoor gear, seasonal recreational products, and other items designed for Northwest lifestyles.
Lawn and Garden
The Lawn & Garden department includes seasonal garden supplies, yard-care products, tools, and outdoor maintenance items.
Outdoor Living
Bi-Mart sells outdoor-living merchandise such as seasonal furniture, cooking products, recreation equipment, and other backyard items.
Automotive Products
The automotive department carries maintenance items, accessories, batteries, fluids, tools, and other products for vehicles.
Automotive is listed as a core department across Bi-Mart stores.
Hardware
Bi-Mart sells tools, home-repair products, fasteners, hardware, maintenance supplies, and other DIY products.
Electronics
The electronics department includes consumer electronic products and accessories.
Selection varies by location and current promotions.
Home Products
Bi-Mart offers housewares, home storage, kitchen products, furnishings, and other household merchandise.
Household Essentials
Cleaning supplies, paper goods, laundry products, storage products, and everyday household necessities are available through the Household Essentials department.
Grocery and Beverages
Stores carry packaged foods, beverages, pantry products, snacks, and selected refrigerated or seasonal grocery items.
Beer and Wine
Many Bi-Mart stores sell beer, wine, and other permitted alcoholic beverages subject to state and local laws.
Health and Wellness
The Health & Wellness department carries vitamins, supplements, over-the-counter healthcare products, first-aid items, and other wellness merchandise.
Personal Care
Customers can purchase hair care, oral care, grooming products, toiletries, and other personal-care items.
Beauty
Bi-Mart sells cosmetics, skincare, beauty tools, and related products.
Pet Care
Pet products include food, treats, toys, grooming supplies, and other everyday pet-care merchandise.
Baby Products
The Baby department provides infant-care products, diapers, feeding supplies, and other merchandise for families.
Toys and Games
Bi-Mart carries toys, games, seasonal play products, and gift items.
Women’s Clothing and Accessories
Stores offer casual apparel, seasonal clothing, accessories, and other merchandise for women.
Men’s Clothing and Accessories
Bi-Mart sells men’s casual clothing, work-oriented products, accessories, and seasonal apparel.
Footwear
Stores carry shoes, boots, outdoor footwear, and other seasonal footwear products.
Office Supplies
Office products include paper, writing supplies, organization items, and other basic school or workplace merchandise.
Holiday and Seasonal Merchandise
Bi-Mart rotates merchandise for holidays, seasonal events, weather changes, outdoor recreation, and regional needs.
As Seen On TV Products
Bi-Mart maintains a dedicated As Seen On TV category covering home, automotive, beauty, electronics, sports, pet products, and other novelty merchandise.
Online Shopping
Customers can search available products through:
Bi-Mart’s current website supports online shopping for qualifying merchandise.
Buy Online, Pick Up In Store
Bi-Mart provides online ordering with in-store pickup at participating stores.
Current Customer Service information states that online orders are available for pickup rather than home delivery.
Lifetime Membership
A current Bi-Mart membership costs:
$5 one time
and is designed to provide lifetime membership benefits for the customer and qualifying household members.
Lucky Number Tuesday
Bi-Mart runs Lucky Number Tuesday, where selected membership-card numbers are posted for prizes.
The company states that it gives away approximately $1 million worth of prizes annually through the program.
Savings Books
Bi-Mart members receive promotional savings books with discounts and offers.
Current company materials describe recurring mailed savings books as a membership benefit.
Pharmacy Services
Bi-Mart exited its own pharmacy business beginning in 2021 and transferred most prescription files to Walgreens or other pharmacy providers.
Bi-Mart should therefore no longer be described as operating a chain-wide proprietary pharmacy business.
Walgreens Pharmacies Inside Selected Bi-Mart Stores
A small number of Bi-Mart locations still house Walgreens-operated pharmacies.
Current Bi-Mart information lists Walgreens pharmacy operations inside selected stores including Corvallis, La Pine, Stayton, and Weiser.
Bi-Mart Corporate Phone Numbers
Corporate Phone Number
541-344-0681.
Corporate Headquarters Number
541-344-0681
Headquarters Number
541-344-0681
Corporate Office Number
541-344-0681
Customer Service Number
541-344-0681
Bi-Mart invites customers to call this number with feedback or comments.
Toll-Free Number
800-456-0681
This number is currently published through Bi-Mart recruiting contacts and corporate mail routing.
E-Commerce Customer Service
Bi-Mart provides email-based support for online orders.
Published Customer Service Center hours:
Monday to Friday: 9:00 AM to 4:00 PM
excluding holidays.
Corporate Recruiter Number
541-344-0681 ext. 2173
Toll-free:
800-456-0681
Current corporate recruiter:
Jason Eichner.
Store Management Recruiter Number
541-344-0681 ext. 2306
Toll-free:
800-456-0681.
Corporate Fax Number
800-333-8967.
Local Store Number
Each Bi-Mart store has its own local number.
Store Locator:
https://www.bimart.com/our-locations
Billing Number
Bi-Mart does not publish a separate centralized consumer billing department number.
Transaction issues should generally begin with the store where the purchase was made.
Pharmacy Number
Bi-Mart no longer operates its former chain-wide pharmacy business.
Walgreens-operated pharmacies inside selected Bi-Mart stores have their own pharmacy contacts.
Investor Relations Number
Not applicable.
Bi-Mart is employee owned and privately held.
Media / Press Number
Bi-Mart does not prominently publish one permanent media line on its primary customer pages.
Human Resources Number
Corporate recruiting:
541-344-0681 ext. 2173
or:
800-456-0681.
Emergency / After-Hours Number
Bi-Mart does not publish a universal corporate emergency hotline.
Immediate police, fire, or medical emergencies should be reported to local emergency services and store management.
How to Reach a Real Person at Bi-Mart
For a problem involving a particular purchase, return, employee interaction, pricing issue, or store experience, contact the Bi-Mart location involved first. Current store telephone numbers are available through the company’s official Store Locations page. Have the receipt, store address, purchase date, product information, and details of the problem ready.
For unresolved feedback, customers can call 541-344-0681 or mail comments to Bi-Mart Customer Feedback, 220 South Seneca, Eugene, OR 97402. Bi-Mart also provides an official online feedback form.
Bi-Mart Headquarters & Corporate Office Address
Bi-Mart’s current headquarters is located in Eugene, Oregon.
Eugene Corporate Headquarters
Bi-Mart Corporation
220 South Seneca
Eugene, OR 97402
United States
Phone: 541-344-0681.
Corporate Mailing Address
P.O. Box 2310
Eugene, OR 97402
United States.
Headquarters History
Bi-Mart moved its headquarters and distribution operations to Eugene shortly after opening its first Eugene store in 1962.
The company explicitly states that Eugene continues to serve as its headquarters today.
Current President and CEO
Rich Truett
Truett became President and CEO in 2014.
Employee Ownership
Bi-Mart became employee owned in:
2004
and remains an employee-owned private retailer.
Current Store Network
Bi-Mart’s logistics division currently serves:
80 stores
across:
Oregon
Washington
Idaho.
Membership Scale
Current company history reports:
1.4 million+ members and their families.
Membership Price
Current lifetime membership:
$5 one time.
Distribution and Logistics
Bi-Mart’s distribution center, truck shop, and logistics operations are based in Eugene.
The company uses its own mechanics, drivers, and automated replenishment systems to support its Northwest store network.
Pharmacy Business Status
Bi-Mart announced in 2021 that it would exit its own pharmacy operations and transition most prescription files to Walgreens.
This remains an important correction for older headquarters pages that still describe Bi-Mart as operating a full pharmacy chain.
Stock Listing
Not applicable.
Bi-Mart is privately held and employee owned.
How to File a Complaint Against Bi-Mart
Customers may need to complain about a store purchase, return, product, online order, pricing issue, employee interaction, pickup order, membership problem, or another Bi-Mart service. Keep the receipt, store location, order number, membership information, photographs where relevant, and any previous communication before escalating.
Step 1: Contact the Bi-Mart Store
Start with the store where the transaction or incident occurred and ask to speak with the manager on duty. Provide the receipt, product details, purchase date, and a clear explanation of the problem. If the issue concerns an online pickup order, include the order number and pickup location. Give store management an opportunity to investigate and keep the name of the employee or manager who assists you.
Step 2: Use Bi-Mart Customer Feedback
If the store cannot resolve the issue, submit feedback through Bi-Mart’s official feedback page or call:
541-344-0681
Bi-Mart specifically invites customers to report how stores are performing through this channel.
Step 3: Contact E-Commerce Support for Online Orders
For online order problems, use Bi-Mart’s Customer Service Center and provide the order number, membership number, and relevant purchase information.
Current Customer Service Center hours are Monday through Friday from 9:00 AM to 4:00 PM, excluding holidays.
Step 4: Send Formal Written Correspondence
For a serious unresolved complaint, written feedback can be mailed to:
Bi-Mart Customer Feedback
220 South Seneca
Eugene, OR 97402
Include your name, contact details, membership number if relevant, store location, purchase information, prior complaint history, and copies of receipts or supporting documentation.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the matter remains unresolved, the correct outside channel depends on the issue. Payment-card disputes may be raised with the card issuer, product-safety issues can involve the appropriate federal or state regulator, and general consumer complaints may be submitted to the applicable state Attorney General or consumer-protection office. Pharmacy complaints relating to Walgreens-operated locations should be directed to Walgreens and the appropriate pharmacy regulator rather than Bi-Mart’s former pharmacy operation.
