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- Sonic Drive-In
About Sonic Drive-In
Sonic Drive-In is an American quick-service restaurant chain best known for its distinctive drive-in format, carhop service, burgers, hot dogs, chicken, breakfast foods, frozen desserts, and extensive beverage menu.
The company was founded in 1953 in Shawnee, Oklahoma. Sonic developed a restaurant model that allowed customers to park at individual ordering stalls, place an order through an intercom, and receive their food directly at their vehicle.
Over time, Sonic expanded into one of the largest drive-in restaurant chains in the United States. Its large customizable beverage menu, including slushes, limeades, soft drinks, shakes, and flavored drinks, has become one of the brand’s major distinguishing features.
Sonic is currently part of Inspire Brands. Inspire Brands also owns restaurant companies including Arby’s, Buffalo Wild Wings, Dunkin’, Baskin-Robbins, and Jimmy John’s.
More than 95% of Sonic’s restaurants are operated by independent franchise owners, while Sonic’s main brand-support operations remain centered in Oklahoma City.
Quick Information
Industry
Quick-Service Restaurants
Founded
1953
Parent Company
Inspire Brands
Corporate Phone Number
(405) 225-5000
Customer Service Number
1-866-657-6642
Corporate Office Address
300 Johnny Bench Drive
Oklahoma City, OK 73104
United States
Headquarters Address
300 Johnny Bench Drive
Oklahoma City, OK 73104
United States
Sonic does not currently publish a universal general customer-service email. Customers should use the official Contact Us form.
Headquarters Hours
8:30 AM to 5:30 PM Central Time
Restaurants
Approximately 3,600+
Ownership Model
Primarily franchised restaurants
Main Customer Service Line
1-866-OK-SONIC
Website
Sonic Drive-In Products & Services
Sonic offers made-to-order quick-service meals, snacks, desserts, drinks, mobile ordering, and drive-in dining.
Burgers and Cheeseburgers
Sonic serves hamburgers and cheeseburgers with a variety of toppings, sauces, and combinations.
Chicken
The menu includes chicken sandwiches, chicken tenders, and other chicken-based meals.
Hot Dogs and Coneys
Sonic is well known for hot dogs and coneys, including chili-cheese options and regional variations.
Breakfast
Many Sonic locations offer breakfast throughout the day, including breakfast burritos and sandwiches.
Slushes and Drinks
Sonic offers one of the widest beverage selections among major U.S. quick-service restaurant chains.
Customers can choose from slushes, limeades, teas, soft drinks, flavored waters, and numerous customization options.
Shakes and Desserts
Dessert products include milkshakes, ice cream, sundaes, and other frozen treats.
Mobile Ordering
Customers can order through the Sonic mobile app at participating restaurants and access digital promotions and ordering features.
Sonic Corporate Phone Numbers
Oklahoma City Support Center
(405) 225-5000
This telephone number is associated with Sonic’s Oklahoma City support operations.
Customer Satisfaction Team
1-866-OK-SONIC
1-866-657-6642
Sonic publishes this number for restaurant-specific questions, complaints, and customer feedback.
Individual Restaurant Numbers
Each Sonic restaurant has its own local telephone number.
For problems involving a current order, missing food, or immediate restaurant service, contact the restaurant directly.
How to Reach a Real Person at Sonic
For general restaurant feedback, call:
1-866-657-6642
Have the following information ready:
- Restaurant address
- Restaurant number when available
- Date of visit
- Approximate time
- Order number
- Receipt
- Amount paid
- Description of the issue
For an incorrect or missing order, speaking with the restaurant manager first may provide the fastest resolution.
For more serious or unresolved problems, contact Sonic’s Customer Satisfaction Team.
Customers can also submit feedback through Sonic’s official Contact Us page.
Sonic Drive-In Headquarters & Corporate Office Address
Oklahoma City Support Center
300 Johnny Bench Drive
Oklahoma City, OK 73104
United States
Phone: (405) 225-5000
Sonic identifies this location as the Inspire Brands Oklahoma City Support Center.
Although Sonic is owned by Inspire Brands, Oklahoma City remains an important base for Sonic’s brand-specific restaurant, franchise, operational, and customer-support activities.
Inspire Brands Relationship
Broader parent-company functions may also be handled by Inspire Brands.
Routine Sonic restaurant complaints should nevertheless be directed to Sonic’s restaurant or Customer Satisfaction Team instead of the parent company.
How to File a Complaint Against Sonic
Step 1: Contact the Restaurant Manager
For restaurant-specific complaints, begin with the location involved.
Common concerns may include:
- Incorrect orders
- Missing items
- Food quality
- Service
- Cleanliness
- App orders
- Refunds
Step 2: Contact Sonic Customer Satisfaction
Call:
1-866-657-6642
Provide the restaurant location and transaction information.
Step 3: Submit Online Feedback
Customers can use Sonic’s official Contact Us form.
Include the restaurant, visit date, receipt information, and a clear explanation of the complaint.
Step 4: Request Escalation
If the first response does not resolve your concern, request additional review.
Keep any case or reference number provided.
Step 5: Contact the Oklahoma City Support Center
For serious unresolved correspondence:
Sonic / Inspire Brands Oklahoma City Support Center
300 Johnny Bench Drive
Oklahoma City, OK 73104
United States
Step 6: Food Safety Complaints
Serious sanitation or food-safety concerns can also be reported to the local health department responsible for the restaurant.
Step 7: Escalate an Unresolved Consumer Complaint
For legitimate unresolved consumer disputes, customers may consider contacting the appropriate state consumer-protection agency or attorney general’s office
