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- Sonic Drive-In
About Sonic Drive-In
Sonic Drive-In, commonly written as SONIC, is an American quick-service restaurant chain known for its drive-in ordering system, carhop service, burgers, hot dogs, drinks, shakes, and frozen desserts.
Troy Smith founded the business in Shawnee, Oklahoma, in 1953. The original restaurant operated as Top Hat Drive-In before adopting the Sonic name in 1959.
Sonic was acquired by Inspire Brands in 2018. Inspire Brands also owns Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, and Jimmy John’s. Many Sonic restaurants are operated by independent franchise owners, so restaurant-level complaints may need to be addressed directly with the franchisee.
Quick Information
Industry
Quick-service restaurants and drive-in dining
Founded
1953
Founder
Troy Smith
Original Name
Top Hat Drive-In
Company Type
Privately owned restaurant subsidiary and franchised restaurant chain
Parent Company
Inspire Brands
Parent Company Owner
Roark Capital-affiliated investment funds
Sonic Brand President
John Kelly
Inspire Brands identifies John Kelly as the current Brand President of Sonic.
Inspire Brands Chief Executive Officer
Paul Brown
Number of Locations
Approximately 3,500 restaurants
Customer Service Number
1-866-657-6642
Corporate Office Number
A separate Sonic corporate-office number is not clearly published on its official customer website. Customers should call Customer Care at 1-866-657-6642.
Parent Company Office Number
+1-678-514-4100
Sonic Corporate Office Address
Sonic Drive-In
300 Johnny Bench Drive
Oklahoma City, OK 73104
United States
Inspire Brands Headquarters Address
Inspire Brands
Three Glenlake Parkway NE
Atlanta, GA 30328
United States
Official Website
Customer Contact Page
https://www.sonicdrivein.com/contact-us/
Parent Company Website
Careers Website
https://careers.sonicdrivein.com/
Products & Services
Sonic serves fast food, beverages, snacks, and frozen desserts through drive-in stalls, drive-thru lanes, restaurant seating, mobile ordering, and delivery at participating locations.
Menu categories may include:
- Hamburgers and cheeseburgers
- Chicken sandwiches
- Hot dogs and Coneys
- Breakfast items
- French fries
- Tater Tots
- Onion rings
- Mozzarella sticks
- Pretzels and snacks
- Soft drinks
- Slushes
- Lemonades and limeades
- Iced tea
- Coffee
- Milkshakes
- Ice cream
- Sundaes
- Blasts
- Kids’ meals
- Mobile ordering
- Delivery through participating services
- Sonic Rewards
Menu items, prices, operating hours, delivery availability, and promotions vary by restaurant. Customers with food allergies should review Sonic’s current allergen information and speak with restaurant employees before ordering.
Shared preparation areas may create a risk of cross-contact between ingredients.
Corporate Phone Numbers
Sonic Customer Care
1-866-657-6642
Sonic’s official contact page lists this number for restaurant experiences, online orders, app problems, and general customer assistance.
Sonic Corporate Office
A separate verified corporate switchboard number is not published on Sonic’s main customer website. Call 1-866-657-6642 and request escalation to the appropriate department.
Inspire Brands Global Support Center
+1-678-514-4100
Local Sonic Restaurant
Each Sonic restaurant has its own telephone number. Use the restaurant locator to find the correct location and contact details.
Text Message Support
Text HELP to 876642 for assistance with participating Sonic text-message programs.
Message and data rates may apply.
Franchise Information
Prospective franchisees should use the official Sonic franchising website and inquiry form rather than calling Customer Care about franchise applications.
How to Reach a Real Person at Sonic
Call Sonic Customer Care at 1-866-657-6642.
When calling:
- Select the option related to a restaurant visit, mobile order, account, or payment.
- Provide the restaurant location and order number when requested.
- Ask to speak with a customer-service representative.
- Request a supervisor if the representative cannot resolve the issue.
- Obtain a case or reference number.
For an immediate order problem, call the restaurant that prepared the food. The local manager may be able to replace a missing item, correct an order, or review a charge faster than corporate Customer Care.
Have the following information ready:
- Restaurant address or store number
- Order date and time
- Receipt or order number
- Sonic account email address
- Payment method
- Description of the issue
- Photographs of the order
- Delivery-service details
- Previous case number
- Requested resolution
Do not provide passwords or complete payment-card information to an unsolicited caller.
Sonic Headquarters & Corporate Office Address
Sonic Corporate Office
Sonic Drive-In
300 Johnny Bench Drive
Oklahoma City, OK 73104
United States
Inspire Brands Global Headquarters
Inspire Brands
Three Glenlake Parkway NE
Atlanta, GA 30328
United States
Inspire Brands confirms its Atlanta address and telephone number on its official contact page.
Can Customers Visit Sonic Headquarters?
The Oklahoma City and Atlanta addresses are corporate facilities. They are not regular Sonic restaurants, refund counters, or walk-in customer-service centers.
Customers should contact the restaurant or Sonic Customer Care before mailing correspondence or attempting to visit a corporate office.
How to File a Complaint Against Sonic
Step 1: Contact the Restaurant
Call or visit the Sonic location where the issue occurred. Ask to speak with the manager and provide the receipt or order number.
Step 2: Contact Sonic Customer Care
Call 1-866-657-6642 or submit feedback through Sonic’s official contact page. Include the restaurant location, date, time, and order information.
Step 3: Request Escalation
If the complaint remains unresolved, ask for a supervisor or request review by the franchise owner, restaurant operations team, mobile-order support, or payment department.
Step 4: Preserve Supporting Information
Keep the receipt, photographs, app screenshots, delivery confirmation, payment record, and names of employees contacted.
For a suspected food-safety issue, retain the packaging and product information when it is safe to do so.
Step 5: Send a Written Corporate Complaint
Written correspondence may be mailed to:
Sonic Drive-In
300 Johnny Bench Drive
Oklahoma City, OK 73104
United States
Include your contact information, restaurant location, case number, and requested resolution.
Step 6: Contact the Delivery Provider
If the order was placed through a third-party delivery application, also report missing items, delivery problems, or unauthorized charges through that service.
Step 7: Consider External Escalation
Depending on the complaint, customers may contact:
- The payment-card issuer for an unauthorized transaction
- The local health department for a qualifying food-safety concern
- A state attorney general or consumer-protection office
- The Federal Trade Commission for suspected fraud
- Emergency services for a severe allergic reaction or medical emergency
Frequently Asked Questions
Where is Sonic Drive-In headquartered?
Sonic’s corporate office is located at 300 Johnny Bench Drive, Oklahoma City, Oklahoma 73104.
What is Sonic’s customer-service number?
Sonic Customer Care can be reached at 1-866-657-6642.
Who owns Sonic Drive-In?
Sonic is owned by Inspire Brands, which is majority-owned by Roark Capital-affiliated investment funds.
Who is the president of Sonic?
John Kelly is the Brand President of Sonic.
Who founded Sonic Drive-In?
Troy Smith founded the restaurant business in 1953.
How do I complain about a Sonic restaurant?
Speak with the restaurant manager first. If the issue remains unresolved, call 1-866-657-6642 or submit the official online feedback form.
How do I report a missing mobile-order item?
Contact the restaurant that prepared the order and provide the receipt or order number. Customer Care can assist if the restaurant does not resolve the problem.
Does every Sonic restaurant have the same menu and prices?
No. Menu selection, prices, promotions, delivery services, and operating hours can vary because many locations are franchised.
Can I visit Sonic headquarters for a refund?
No. The corporate office is not a walk-in refund center. Contact the restaurant or Sonic Customer Care
