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- Mint Mobile
About Mint Mobile
Mint Mobile is a U.S. prepaid wireless brand known for selling mobile service in multi-month plans rather than relying primarily on traditional monthly postpaid contracts. The company provides unlimited talk and text, high-speed data plans, 5G access on compatible devices, mobile hotspot functionality, eSIM activation, physical SIM service, international features, and bring-your-own-phone options. Mint built its reputation around a digital-first model and lower pricing for customers willing to purchase several months of service in advance.
Mint Mobile was previously part of Ka’ena Corporation, alongside Ultra Mobile and Plum. On May 1, 2024, T-Mobile US completed its acquisition of Ka’ena, bringing Mint Mobile into the T-Mobile family. T-Mobile had agreed to pay a maximum of approximately $1.35 billion, subject to performance-based adjustments and other transaction terms. Mint continues to operate as a distinct consumer brand while using T-Mobile’s network and broader corporate resources.
A major correction is necessary for the linked HeadquarterLocation page: Mint Mobile’s current regulatory and corporate records do not support Oklahoma as its headquarters. Mint Mobile, LLC is associated with 1550 Scenic Avenue, Suite 100, Costa Mesa, CA 92626, while its current service Terms themselves identify ZIP code 92626 as Mint Mobile’s headquarters ZIP code. T-Mobile, its parent company, is headquartered in Bellevue, Washington.
Quick Information
Corporate Phone Number
Mint Mobile does not prominently publish a separate corporate switchboard.
For consumer support
800-683-7392
Customer Service Number
800-683-7392
Mint’s current Terms identify this as its Customer Service department number.
Corporate Office Address
Mint Mobile, LLC
1550 Scenic Avenue, Suite 100
Costa Mesa, CA 92626
United States
Headquarters Address
Mint Mobile, LLC
1550 Scenic Avenue, Suite 100
Costa Mesa, CA 92626
United States
Current telecommunications regulatory records identify this Costa Mesa location for Mint Mobile, LLC.
General / Regulatory Contact: accounting@mintmobile.com
Technical App Support: android-support@mintmobile.com
Mint generally directs ordinary subscribers to phone, chat, and in-app support rather than one universal public Customer Service email.
Industry
Wireless Telecommunications, Prepaid Mobile Service, 5G, Mobile Data, Smartphones and Digital Wireless Service
Founded
Mint Mobile launched as a digital-first prepaid wireless brand before becoming part of T-Mobile through the Ka’ena acquisition.
Parent Company
T-Mobile US, Inc.
T-Mobile completed its acquisition of Mint Mobile’s parent Ka’ena Corporation on May 1, 2024.
Ownership
Wholly owned within the T-Mobile corporate group
Headquarters State
California
The linked Oklahoma classification is outdated or incorrect based on current company and regulatory records.
Corporate Office Hours
Mint does not publish public walk-in headquarters hours. Customer support is primarily phone, chat, and digital.
Website
Investor Relations
Mint Mobile does not maintain separate public Investor Relations.
Parent company Investor Relations
https://investor.t-mobile.com/
Careers Page
Mint Mobile employment is now part of the broader T-Mobile organization following the 2024 acquisition.
Mint Mobile Products & Services
Prepaid Wireless Plans
Mint Mobile sells prepaid wireless service in multi-month packages. Customers generally purchase service for a defined period in advance, with longer-term renewals commonly offering lower effective monthly pricing than shorter terms.
High-Speed Data Plans
Mint offers several high-speed-data tiers designed for different levels of mobile usage. All major current plan categories include unlimited domestic talk and text while data allowances and premium-data treatment vary according to the selected plan.
Unlimited Plan
Mint’s Unlimited offering provides unlimited talk and text together with a larger high-speed-data allowance. After customers exceed the plan’s specified high-speed threshold, data management or reduced speeds may apply under current terms.
5G Service
Compatible Mint customers can access 5G service through T-Mobile’s nationwide network. Actual availability and speed depend on device compatibility, location, signal conditions, congestion, and network technology.
Mobile Hotspot
Mint plans support mobile hotspot use on compatible devices. Hotspot usage may count against the plan’s high-speed-data allowance or carry a separate cap depending on the plan selected.
Unlimited Talk and Text
Mint’s main plans include unlimited domestic talk and text, providing nationwide voice and messaging without traditional per-minute or per-message billing.
Bring Your Own Phone
Mint allows customers to bring a compatible unlocked phone to the service. Before switching, customers should verify network compatibility and make sure the phone is not locked to their previous carrier.
Number Transfer
Customers can generally transfer an eligible existing wireless number to Mint. Mint recommends keeping the previous carrier account active until the transfer and Mint activation are complete.
eSIM Activation
Compatible phones can activate Mint using eSIM instead of waiting for a physical SIM card. This allows qualifying customers to begin setup digitally through the Mint website or app.
Physical SIM Cards
Mint also supports physical SIM activation for compatible devices. Customers can order a SIM, insert it into an unlocked compatible phone, and complete activation online.
Mint Mobile App
The Mint Mobile app allows customers to manage their account, view usage, renew service, make purchases, manage plan information, and access account tools from a mobile device.
Family Plans
Mint offers family account options that allow multiple eligible lines to be managed together. Each line can retain plan flexibility while the account owner manages family service under Mint’s current program rules.
International Calling
Mint provides international calling features for supported destinations. Rates and included benefits vary by country and current plan terms.
International Roaming
Mint offers international roaming options for customers traveling outside the United States. Customers should review destination-specific coverage and current roaming passes before traveling.
Canada Roaming
Mint has expanded roaming benefits in Canada for qualifying subscribers. T-Mobile announced free roaming in Canada on Mint plans after the acquisition, strengthening cross-border usability for U.S. subscribers.
Wi-Fi Calling
Compatible Mint devices can use Wi-Fi Calling where supported, helping customers make and receive calls in locations where cellular coverage may be weaker but Wi-Fi is available.
Visual Voicemail
Mint supports voicemail and compatible visual-voicemail functionality depending on the device operating system and configuration.
Smartphone Sales
Mint sells qualifying smartphones directly through its online platform. Device selection can include Apple, Samsung, Google, Motorola, and other manufacturers depending on current inventory.
Device Financing
Qualifying device purchases may be eligible for financing or installment options through supported third-party or carrier arrangements. Availability depends on the device and current promotion.
Mint Mobile Corporate Phone Numbers
Corporate Phone Number
Mint Mobile does not prominently publish a separate general corporate switchboard.
Use Customer Service
800-683-7392
Corporate Headquarters Number
No separate verified public headquarters phone is prominently listed.
Headquarters Number
800-683-7392
for consumer routing.
Corporate Office Number
Current utility-regulatory records associate
800-683-7392
with Mint Mobile, LLC.
Customer Service Number
800-683-7392.
Customer Support Number
800-683-7392
Toll-Free Number
800-683-7392
Sales Number
Mint does not operate a conventional public telephone Sales Department. Plans and phones are sold primarily through MintMobile.com and supported retail channels.
Billing Number
Mint does not publish a separate billing-only number.
Use
800-683-7392
Regional Office Number
No public universal regional-office number is listed.
Branch Office Number
Not applicable in the traditional retail-branch sense.
International Number
Mint does not prominently publish a single general international support phone number for all destinations.
Emergency / After-Hours Number
Mint does not publish a corporate emergency hotline. Subscribers should dial 911 for emergency services when network service is available.
Investor Relations Number
Mint does not maintain separate Investor Relations.
Investor matters belong to T-Mobile US.
Media / Press Number
Media inquiries are generally handled within Mint and T-Mobile communications rather than through a publicly promoted permanent consumer phone number.
Human Resources Number
Mint does not publish a standalone general HR number.Careers are now managed within the T-Mobile organization.
Customer Relations Mailing Contact
Mint Mobile Customer Relations
P.O. Box 37380
Albuquerque, NM 87176-7380
This is a written Customer Relations address, not Mint’s corporate headquarters.
Reservations / Booking Number
Not applicable.
How to Reach a Real Person at Mint Mobile
For ordinary service, billing, activation, number-transfer, data, SIM, eSIM, renewal, or account questions, call 800-683-7392. Have your Mint phone number, account information, device make and model, SIM or eSIM information, payment details, and any previous case number available before contacting support. Current Mint Terms identify this number as the company’s Customer Service department contact.
Digital-first support is also available through Mint’s website and mobile app. For activation problems, make sure the previous carrier has not been cancelled prematurely if you are porting a number. Mint specifically recommends keeping the previous service active until number transfer and Mint activation are complete.
If ordinary Customer Service does not resolve the issue, a written complaint can be directed to Mint Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380. This mailing address should not be confused with the company’s Costa Mesa corporate address.
Mint Mobile Headquarters & Corporate Office Address
Current Headquarters
Mint Mobile, LLC
1550 Scenic Avenue, Suite 100
Costa Mesa, CA 92626
United States
Current telecommunications regulatory records identify Mint Mobile at this Costa Mesa address, and Mint’s 2026 Terms identify 92626 as its headquarters ZIP code.
Corporate Office
1550 Scenic Avenue, Suite 100
Costa Mesa, CA 92626
Mailing Address
Customer Relations correspondence may be sent to
P.O. Box 37380
Albuquerque, NM 87176-7380.
Other Important Address
Parent company T-Mobile US maintains its principal headquarters in Bellevue, Washington. Mint nevertheless continues to operate as a distinct brand and legal service provider through Mint Mobile, LLC.
Former / Incorrect Headquarters Reference
The linked HeadquarterLocation page categorizes Mint Mobile under Oklahoma, but current regulatory records and Mint’s own Terms do not support Oklahoma as the current headquarters.
The verified current Mint Mobile corporate location is in Costa Mesa, California.
How to File a Complaint Against Mint Mobile
Complaints may involve billing, service quality, plan renewal, data speeds, number porting, device compatibility, eSIM activation, roaming, refunds, account access, or customer-support interactions. Before escalating, keep your Mint phone number, order number, plan details, payment records, device information, screenshots, chat transcripts, and earlier support case numbers.
Step 1: Contact Customer Service
Call 800-683-7392 and explain the problem. Provide the affected mobile number, device information, account details, dates, charges, and the exact resolution you are requesting. Ask the representative to create or document a support case and retain the reference number.
Step 2: Contact the Relevant Department
Use the appropriate technical, activation, billing, number-transfer, roaming, or account-security team depending on the issue. When the problem involves a number transfer, have the former carrier account number, transfer PIN, billing ZIP code, and porting information available.
Step 3: Request Supervisor or Management Review
If frontline Customer Service cannot resolve the issue, ask for a supervisor or advanced support review. Give the supervisor the earlier case number and a concise timeline of everything that has already been attempted. For billing disputes, identify the exact amount and transaction date.
Step 4: Use the Company’s Written Complaint Channel
Send a detailed written complaint to
Mint Mobile Customer Relations
P.O. Box 37380
Albuquerque, NM 87176-7380
Include the mobile number, account information, dispute details, previous support history, and requested resolution.
Step 5: Contact Corporate Headquarters
For an unresolved company-level issue, written correspondence may also be directed to Mint Mobile, LLC, 1550 Scenic Avenue, Suite 100, Costa Mesa, CA 92626. Keep copies of everything sent and use a trackable mailing method when the dispute is significant.
Step 6: Use the Specialized Complaint or Dispute Department
If the issue is moving toward a formal dispute, review Mint’s current Terms & Conditions. Mint’s terms describe procedures involving Customer Relations, registered agents, and dispute-resolution obligations, so formal notices should follow the current contract precisely.
Step 7: File With the Appropriate Regulator
Wireless-service complaints may be submitted to the Federal Communications Commission when they involve telecommunications service, billing, porting, accessibility, or related regulated issues. State public utility or communications commissions may also have jurisdiction over specific state-level matters.
Step 8: Use Consumer Protection or Financial Dispute Options
Customers can use their state Attorney General or consumer-protection agency for unresolved deceptive-practice or consumer-contract concerns. A disputed card transaction may also be raised with the card issuer where appropriate, but the customer should first give Mint a reasonable opportunity to correct the charge.
Step 9: Consider Formal Legal or Arbitration Procedures
Mint’s current Terms contain contractual dispute provisions. Before filing arbitration or another legal proceeding, review the Terms in effect for your service and comply with any required notice or pre-dispute steps. If the dispute involves substantial financial loss, number ownership, identity theft, or other complex issues, obtaining legal advice may be appropriate.
