Mint Mobile
Mint Mobile is a U.S. prepaid wireless brand known for selling mobile service in multi-month plans rather than relying primarily on traditional monthly postpaid contracts. The company provides unlimited talk and text, high-speed data plans, 5G access on compatible devices, mobile hotspot functionality, eSIM activation, physical SIM service, international features, and bring-your-own-phone options. Mint built its reputation around a digital-first model and lower pricing for customers willing to purchase several months of service in advance.
Mint Mobile was previously part of Ka’ena Corporation, alongside Ultra Mobile and Plum. On May 1, 2024, T-Mobile US completed its acquisition of Ka’ena, bringing Mint Mobile into the T-Mobile family. T-Mobile had agreed to pay a maximum of approximately $1.35 billion, subject to performance-based adjustments and other transaction terms. Mint continues to operate as a distinct consumer brand while using T-Mobile’s network and broader corporate resources.
A major correction is necessary for the linked HeadquarterLocation page: Mint Mobile’s current regulatory and corporate records do not support Oklahoma as its headquarters. Mint Mobile, LLC is associated with 1550 Scenic Avenue, Suite 100, Costa Mesa, CA 92626, while its current service Terms themselves identify ZIP code 92626 as Mint Mobile’s headquarters ZIP code. T-Mobile, its parent company, is headquartered in Bellevue, Washington.
Mint Mobile does not prominently publish a separate corporate switchboard.
For consumer support
800-683-7392
800-683-7392
Mint’s current Terms identify this as its Customer Service department number.
Mint Mobile, LLC
1550 Scenic Avenue, Suite 100
Costa Mesa, CA 92626
United States
Mint Mobile, LLC
1550 Scenic Avenue, Suite 100
Costa Mesa, CA 92626
United States
Current telecommunications regulatory records identify this Costa Mesa location for Mint Mobile, LLC.
General / Regulatory Contact: accounting@mintmobile.com
Technical App Support: android-support@mintmobile.com
Mint generally directs ordinary subscribers to phone, chat, and in-app support rather than one universal public Customer Service email.
Wireless Telecommunications, Prepaid Mobile Service, 5G, Mobile Data, Smartphones and Digital Wireless Service
Mint Mobile launched as a digital-first prepaid wireless brand before becoming part of T-Mobile through the Ka’ena acquisition.
T-Mobile US, Inc.
T-Mobile completed its acquisition of Mint Mobile’s parent Ka’ena Corporation on May 1, 2024.
Wholly owned within the T-Mobile corporate group
California
The linked Oklahoma classification is outdated or incorrect based on current company and regulatory records.
Mint does not publish public walk-in headquarters hours. Customer support is primarily phone, chat, and digital.
Mint Mobile does not maintain separate public Investor Relations.
Parent company Investor Relations
https://investor.t-mobile.com/
Mint Mobile employment is now part of the broader T-Mobile organization following the 2024 acquisition.
Mint Mobile sells prepaid wireless service in multi-month packages. Customers generally purchase service for a defined period in advance, with longer-term renewals commonly offering lower effective monthly pricing than shorter terms.
Mint offers several high-speed-data tiers designed for different levels of mobile usage. All major current plan categories include unlimited domestic talk and text while data allowances and premium-data treatment vary according to the selected plan.
Mint’s Unlimited offering provides unlimited talk and text together with a larger high-speed-data allowance. After customers exceed the plan’s specified high-speed threshold, data management or reduced speeds may apply under current terms.
Compatible Mint customers can access 5G service through T-Mobile’s nationwide network. Actual availability and speed depend on device compatibility, location, signal conditions, congestion, and network technology.
Mint plans support mobile hotspot use on compatible devices. Hotspot usage may count against the plan’s high-speed-data allowance or carry a separate cap depending on the plan selected.
Mint’s main plans include unlimited domestic talk and text, providing nationwide voice and messaging without traditional per-minute or per-message billing.
Mint allows customers to bring a compatible unlocked phone to the service. Before switching, customers should verify network compatibility and make sure the phone is not locked to their previous carrier.
Customers can generally transfer an eligible existing wireless number to Mint. Mint recommends keeping the previous carrier account active until the transfer and Mint activation are complete.
Compatible phones can activate Mint using eSIM instead of waiting for a physical SIM card. This allows qualifying customers to begin setup digitally through the Mint website or app.
Mint also supports physical SIM activation for compatible devices. Customers can order a SIM, insert it into an unlocked compatible phone, and complete activation online.
The Mint Mobile app allows customers to manage their account, view usage, renew service, make purchases, manage plan information, and access account tools from a mobile device.
Mint offers family account options that allow multiple eligible lines to be managed together. Each line can retain plan flexibility while the account owner manages family service under Mint’s current program rules.
Mint provides international calling features for supported destinations. Rates and included benefits vary by country and current plan terms.
Mint offers international roaming options for customers traveling outside the United States. Customers should review destination-specific coverage and current roaming passes before traveling.
Mint has expanded roaming benefits in Canada for qualifying subscribers. T-Mobile announced free roaming in Canada on Mint plans after the acquisition, strengthening cross-border usability for U.S. subscribers.
Compatible Mint devices can use Wi-Fi Calling where supported, helping customers make and receive calls in locations where cellular coverage may be weaker but Wi-Fi is available.
Mint supports voicemail and compatible visual-voicemail functionality depending on the device operating system and configuration.
Mint sells qualifying smartphones directly through its online platform. Device selection can include Apple, Samsung, Google, Motorola, and other manufacturers depending on current inventory.
Qualifying device purchases may be eligible for financing or installment options through supported third-party or carrier arrangements. Availability depends on the device and current promotion.
Mint Mobile does not prominently publish a separate general corporate switchboard.
Use Customer Service
800-683-7392
No separate verified public headquarters phone is prominently listed.
800-683-7392
for consumer routing.
Current utility-regulatory records associate
800-683-7392
with Mint Mobile, LLC.
800-683-7392.
800-683-7392
800-683-7392
Mint does not operate a conventional public telephone Sales Department. Plans and phones are sold primarily through MintMobile.com and supported retail channels.
Mint does not publish a separate billing-only number.
Use
800-683-7392
No public universal regional-office number is listed.
Not applicable in the traditional retail-branch sense.
Mint does not prominently publish a single general international support phone number for all destinations.
Mint does not publish a corporate emergency hotline. Subscribers should dial 911 for emergency services when network service is available.
Mint does not maintain separate Investor Relations.
Investor matters belong to T-Mobile US.
Media inquiries are generally handled within Mint and T-Mobile communications rather than through a publicly promoted permanent consumer phone number.
Mint does not publish a standalone general HR number.Careers are now managed within the T-Mobile organization.
Mint Mobile Customer Relations
P.O. Box 37380
Albuquerque, NM 87176-7380
This is a written Customer Relations address, not Mint’s corporate headquarters.
Not applicable.
For ordinary service, billing, activation, number-transfer, data, SIM, eSIM, renewal, or account questions, call 800-683-7392. Have your Mint phone number, account information, device make and model, SIM or eSIM information, payment details, and any previous case number available before contacting support. Current Mint Terms identify this number as the company’s Customer Service department contact.
Digital-first support is also available through Mint’s website and mobile app. For activation problems, make sure the previous carrier has not been cancelled prematurely if you are porting a number. Mint specifically recommends keeping the previous service active until number transfer and Mint activation are complete.
If ordinary Customer Service does not resolve the issue, a written complaint can be directed to Mint Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380. This mailing address should not be confused with the company’s Costa Mesa corporate address.
Mint Mobile, LLC
1550 Scenic Avenue, Suite 100
Costa Mesa, CA 92626
United States
Current telecommunications regulatory records identify Mint Mobile at this Costa Mesa address, and Mint’s 2026 Terms identify 92626 as its headquarters ZIP code.
1550 Scenic Avenue, Suite 100
Costa Mesa, CA 92626
Customer Relations correspondence may be sent to
P.O. Box 37380
Albuquerque, NM 87176-7380.
Parent company T-Mobile US maintains its principal headquarters in Bellevue, Washington. Mint nevertheless continues to operate as a distinct brand and legal service provider through Mint Mobile, LLC.
The linked HeadquarterLocation page categorizes Mint Mobile under Oklahoma, but current regulatory records and Mint’s own Terms do not support Oklahoma as the current headquarters.
The verified current Mint Mobile corporate location is in Costa Mesa, California.
Complaints may involve billing, service quality, plan renewal, data speeds, number porting, device compatibility, eSIM activation, roaming, refunds, account access, or customer-support interactions. Before escalating, keep your Mint phone number, order number, plan details, payment records, device information, screenshots, chat transcripts, and earlier support case numbers.
Call 800-683-7392 and explain the problem. Provide the affected mobile number, device information, account details, dates, charges, and the exact resolution you are requesting. Ask the representative to create or document a support case and retain the reference number.
Use the appropriate technical, activation, billing, number-transfer, roaming, or account-security team depending on the issue. When the problem involves a number transfer, have the former carrier account number, transfer PIN, billing ZIP code, and porting information available.
If frontline Customer Service cannot resolve the issue, ask for a supervisor or advanced support review. Give the supervisor the earlier case number and a concise timeline of everything that has already been attempted. For billing disputes, identify the exact amount and transaction date.
Send a detailed written complaint to
Mint Mobile Customer Relations
P.O. Box 37380
Albuquerque, NM 87176-7380
Include the mobile number, account information, dispute details, previous support history, and requested resolution.
For an unresolved company-level issue, written correspondence may also be directed to Mint Mobile, LLC, 1550 Scenic Avenue, Suite 100, Costa Mesa, CA 92626. Keep copies of everything sent and use a trackable mailing method when the dispute is significant.
If the issue is moving toward a formal dispute, review Mint’s current Terms & Conditions. Mint’s terms describe procedures involving Customer Relations, registered agents, and dispute-resolution obligations, so formal notices should follow the current contract precisely.
Wireless-service complaints may be submitted to the Federal Communications Commission when they involve telecommunications service, billing, porting, accessibility, or related regulated issues. State public utility or communications commissions may also have jurisdiction over specific state-level matters.
Customers can use their state Attorney General or consumer-protection agency for unresolved deceptive-practice or consumer-contract concerns. A disputed card transaction may also be raised with the card issuer where appropriate, but the customer should first give Mint a reasonable opportunity to correct the charge.
Mint’s current Terms contain contractual dispute provisions. Before filing arbitration or another legal proceeding, review the Terms in effect for your service and comply with any required notice or pre-dispute steps. If the dispute involves substantial financial loss, number ownership, identity theft, or other complex issues, obtaining legal advice may be appropriate.
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