Braum's, Inc
Braum’s Ice Cream and Dairy Stores is a family-owned restaurant, ice cream, dairy, and grocery retail company headquartered in Oklahoma City, Oklahoma. The modern Braum’s business began in 1968, when Bill and Mary Braum opened the first Braum’s Ice Cream and Dairy Store in Oklahoma City. The family’s dairy and food-business roots, however, extend back further through earlier dairy operations. Today, Braum’s combines a quick-service restaurant, traditional ice cream fountain, and Fresh Market grocery section under one store format, giving customers access to meals, desserts, dairy products, baked goods, meat, produce, and other groceries in a single location.
A major difference between Braum’s and many other regional restaurant chains is its vertically integrated operating model. Braum’s controls a large portion of its supply chain, including its dairy herd, processing plant, bakery, warehouse, refrigerated distribution fleet, and retail stores. Its dairy and manufacturing complex is centered in Tuttle, Oklahoma, and stores receive fresh product frequently through the company’s own distribution system. Because freshness and controlled distribution are central to the model, Braum’s deliberately operates within a limited geographic radius of its Oklahoma production facilities.
The company remains privately held and owned by the Braum family. Current official information says Braum’s operates just over 300 stores across Oklahoma, Texas, Kansas, Missouri, and Arkansas, and none of its locations are franchised. Drew Braum has been publicly identified by the company as President and CEO, while the wider Braum family continues to be involved in the business.
405-478-1656
This is the verified Braum’s Corporate Office number currently published by the company.
800-327-6455
Braum’s publishes this toll-free number for customer comments, complaints, questions, and general service concerns.
Braum’s Corporate Headquarters
3000 N.E. 63rd Street
Oklahoma City, OK 73121
United States
Braum’s Corporate Headquarters
3000 N.E. 63rd Street
Oklahoma City, OK 73121
United States
Braum’s does not prominently publish one universal general Customer Service email address. Customers are directed to the official online contact form or the toll-free Customer Service line.
Quick-Service Restaurants, Ice Cream, Dairy Manufacturing, Grocery Retail, Bakery, Food Production and Distribution
1968
Bill and Mary Braum opened the first modern Braum’s store in Oklahoma City in March 1968.
Just over 300 stores
The current network covers Oklahoma, Texas, Kansas, Missouri, and Arkansas.
Privately held and family owned
Every Braum’s location is owned and operated by the Braum family rather than franchisees.
Drew Braum
Braum’s has identified Drew Braum as President and Chief Executive Officer in its company communications.
The Braum’s Grill serves breakfast, lunch, and dinner seven days a week and gives the company a substantial restaurant business in addition to its dairy and grocery operations. The menu typically includes hamburgers, chicken sandwiches, breakfast items, fries, salads, and other quick-service meals, with product availability varying somewhat by location and promotional period.
Braum’s serves breakfast every day from 6:00 AM to 10:30 AM. Breakfast selections traditionally include biscuits, breakfast sandwiches, burritos, platters, hash browns, and other morning items, giving customers a full hot-food option rather than limiting the business to dairy and dessert products.
Hamburgers are one of the central restaurant products at Braum’s and are offered in multiple sizes and combinations. The company uses its integrated food-production and distribution system to maintain control over ingredient quality, while combo meals generally pair burgers with fries and a beverage.
Braum’s restaurants offer chicken sandwiches and other chicken-based menu items alongside their traditional burgers. Chicken products help broaden the menu for customers looking for a non-beef option and are available through dine-in, counter, and drive-through ordering.
Braum’s is especially well known for its large selection of ice cream produced through its own dairy operation. The company sells ice cream by the cone or cup, in sundaes, shakes, malts, banana splits, and packaged containers for customers who want to take products home.
Braum’s also offers soft frozen yogurt in addition to traditional ice cream. The company currently publishes nutritional information for its vanilla and chocolate soft frozen yogurt and sells the products in multiple serving sizes.
Braum’s produces and sells its own fresh milk through its vertically integrated dairy operation. Current products include whole, reduced-fat, fat-free, buttermilk, chocolate milk, and other varieties, with the company’s dairy herd and processing facilities located in Oklahoma.
Braum’s transitioned its dairy herd so its fresh milk line is produced from cows selected for the A2 beta-casein protein. The company’s A2 line includes multiple fat levels and flavored varieties, extending a specialized dairy offering across Braum’s Fresh Market stores.
Every Braum’s store combines restaurant operations with a Fresh Market grocery section. Depending on store size, customers can shop for dairy products, fresh meat, produce, bread, baked goods, frozen products, and other grocery essentials without visiting a separate supermarket.
Braum’s Fresh Market stores carry a variety of fresh meats for household cooking. Official store descriptions have noted more than 100 fresh meat, fruit, vegetable, and dairy products in the broader Fresh Market assortment, helping Braum’s function as both a restaurant and neighborhood grocery destination.
Customers can purchase fruits and vegetables through the Fresh Market section. Produce complements the company’s dairy and bakery products and allows shoppers to complete smaller grocery trips while visiting a Braum’s restaurant.
Braum’s operates its own bakery near its processing and distribution operations in Oklahoma. The bakery produces breads, cookies, cinnamon rolls, ice cream cones, seasonal baked goods, and other products that are distributed to stores through Braum’s own delivery fleet.
Braum’s sells its own branded loaves of bread produced through the company bakery. Controlling bakery manufacturing internally supports the company’s broader vertical-integration strategy and helps maintain a consistent product supply across its regional store network.
Seasonal bakery selections can include pecan pie, pumpkin pie, apple-cranberry products, banana nut bread, cranberry bread, pumpkin bread, and other limited-time items. These products expand Braum’s beyond everyday restaurant traffic into holiday grocery and dessert purchases.
Most Braum’s restaurant locations provide drive-through ordering, allowing customers to purchase prepared food, desserts, and drinks without entering the store. Many newer stores have incorporated double drive-through lanes to improve customer flow during busy periods.
Participating Braum’s stores support online Fresh Market grocery ordering and pickup. The service is focused on Fresh Market purchases rather than the full restaurant menu and allows customers to select qualifying groceries digitally before collecting the order from the store.
The Fresh Market app provides another way for customers to order eligible grocery products for pickup. Service availability depends on the store and provides Braum’s with a digital grocery channel alongside its traditional in-store retail operation.
Braum’s operates the Book Buddy reading incentive program for eligible schools and students. The program encourages reading through rewards and school participation, and Braum’s maintains a dedicated administrative process for applications and fulfillment.
405-478-1656
This is the primary verified corporate-office number.
405-478-1656
405-478-1656
405-478-1656
800-327-6455
This line handles customer questions, comments, service concerns, and complaints.
800-327-6455
Each Braum’s store has its own local phone number. Customers should use the official store locator at:
https://www.braums.com/store-locator/
Braum’s does not publish one universal corporate Sales Department phone number for consumers.
Braum’s does not publish a separate consumer Billing Department number. Payment or transaction concerns should begin with the store involved or Customer Service at 800-327-6455.
Not applicable.
Braum’s does not franchise its restaurants because all stores are owned and operated by the Braum family.
Not applicable.
Braum’s is privately held and family owned.
Braum’s does not prominently publish one universal applicant HR number. Current openings are available through:
Braum’s does not prominently publish a separate permanent media phone line. Corporate inquiries can begin through 405-478-1656.
Braum’s does not publish a nationwide corporate emergency hotline. Immediate police, medical, or fire emergencies at a location should be reported to local emergency services.
The fastest way to reach a Braum’s representative for a general corporate matter is to call 405-478-1656. For a complaint about food quality, an order, employee interaction, product issue, store cleanliness, Fresh Market purchase, or another customer-service problem, call 800-327-6455. Braum’s also provides an online contact form that lets customers identify the store involved and submit a detailed comment, and the company says its Customer Service team generally follows up after submissions.
For a store-specific issue, contacting the local store manager first can often produce the quickest resolution. Customers should keep their receipt, purchase date, store address, item details, and photographs if relevant. If the store does not resolve the issue, the same information should be supplied to Braum’s Customer Service so the company can route the complaint to the appropriate management team.
3000 N.E. 63rd Street
Oklahoma City, OK 73121
United States
P.O. Box 25429
Oklahoma City, OK 73125
United States
Tuttle, Oklahoma
United States
Braum’s directs visitors seeking the farm to its dedicated tour information rather than publishing the farm as the corporate mailing headquarters.
If a complaint involves food quality, an incorrect order, a Fresh Market purchase, an employee interaction, pricing, a refund, store cleanliness, or another customer experience, gather your receipt, store location, purchase date, item details, photographs where useful, and any previous communication before escalating.
Begin with the Braum’s location where the issue occurred and ask to speak with the manager on duty. Explain the problem clearly, provide the approximate transaction time and receipt if available, and state the resolution you are seeking. Store-level management can often resolve incorrect orders, refunds, product-quality concerns, and employee-service issues immediately.
If the local store does not resolve the concern, call 800-327-6455. Provide the store address, employee name if known, purchase information, and a concise description of the issue. Customer Service can document the complaint and route it to the appropriate operational or regional management team.
Use Braum’s official Customer Service contact form when you need to provide written details or photographs. The form lets customers select the store involved and upload supporting information, which can be useful for food-quality, product, facility, or transaction complaints.
If the initial Customer Service response does not resolve the complaint, ask that the matter receive additional management review. Keep the original complaint date, store information, previous representative details, and any promises or refunds discussed so the escalation team has a complete history.
For a serious unresolved matter, send correspondence to Braum’s Corporate Headquarters, P.O. Box 25429, Oklahoma City, OK 73125. Include copies rather than original receipts and clearly explain the sequence of events, earlier resolution attempts, and requested outcome.
If the complaint concerns suspected food contamination, illness, or sanitation, notify Braum’s promptly and preserve receipts, packaging, and relevant medical documentation. Serious food-safety matters may also be reported to the appropriate local or state health department.
For duplicate charges, card-payment errors, or refunds that have not been processed after reasonable attempts with Braum’s, contact the financial institution or payment-card issuer used for the transaction and provide supporting documentation.
If a material consumer dispute remains unresolved, customers may file with the appropriate state Attorney General or consumer-protection office. The relevant state usually depends on where the store transaction occurred.
Retain receipts, photographs, emails, contact-form confirmations, representative names, dates, and written responses throughout the process. A complete record makes it easier for Braum’s management or an external authority to understand what happened and what attempts were already made to resolve the matter.
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