White Castle
White Castle is an American fast-food restaurant company headquartered in Columbus, Ohio. The company was founded in 1921 in Wichita, Kansas, by E.W. “Billy” Ingram and is widely recognized as America’s first fast-food hamburger chain. Its small square hamburgers became known as Sliders and developed into one of the most recognizable products in American fast-food history.
White Castle remains family owned, which is unusual among large national restaurant chains. The company is currently led by Lisa Ingram, Chief Executive Officer, a fourth-generation member of the founding family. White Castle moved its home office to Columbus in 1934 and has maintained deep ties to Ohio ever since.
Today, White Castle operates a restaurant network, manufacturing plants, bakeries, meat-processing facilities, and a major retail frozen-food business. Its careers site currently describes nearly 350 restaurants in 15 states, approximately 10,000 team members, six manufacturing plants, and more than 200 employees supporting operations from the Columbus Home Office.
1-800-843-2728
Also written as:
1-800-THE-CRAV
This is the main telephone number published on White Castle’s current official Contact Us page.
1-800-843-2728
Customers can use this number for general questions, feedback, accessibility concerns, and other White Castle matters.
White Castle Management Co.
555 Edgar Waldo Way
Columbus, OH 43215
United States
White Castle
555 Edgar Waldo Way
Columbus, OH 43215
United States
This is the current Home Office address published by White Castle.
White Castle does not prominently publish one universal general Customer Service email address on its main Contact Us page.
Customers are directed to the official online feedback form for general questions and complaints.
Fast Food Restaurants, Quick Service Restaurants, Food Manufacturing, Frozen Foods, Retail Consumer Packaged Goods and Catering
1921
White Castle began in Wichita, Kansas, and celebrated its 105th anniversary in 2026.
Nearly 10,000 team members
White Castle’s current careers information describes nearly 10,000 team members across restaurants, manufacturing plants, and corporate support functions.
Nearly 350 restaurants
White Castle’s careers site currently describes nearly 350 restaurants across 15 states. A 2025 company announcement separately reported 335 restaurants, so “nearly 350” is the best current company wording for the broader network.
Six manufacturing plants nationwide
These facilities support restaurant operations and White Castle’s retail frozen-food business.
White Castle does not publish standard public walk-in hours for its Columbus Home Office.
Customers should contact White Castle before attempting an in-person corporate visit.
Not applicable in the conventional public-company sense.
White Castle is privately held and family owned, so it does not maintain a public shareholder Investor Relations department.
https://careers.whitecastle.com/
White Castle recruits for restaurant, manufacturing, retail-food, distribution, maintenance, professional, and Home Office positions.
White Castle operates both restaurant and consumer packaged-goods businesses. In addition to its famous Sliders, the company offers breakfast, sides, desserts, beverages, digital ordering, loyalty benefits, retail frozen foods, catering-style group ordering, and new automated food-service formats.
The Original Slider is White Castle’s signature menu item and has been served since the company’s earliest years. It features a small square 100% beef patty steam-grilled over onions and served on a soft bun with pickle.
White Castle offers variations of its Original Slider topped with cheese. Customers can choose from available cheese options depending on the restaurant and current menu.
Customers who want a larger portion can order double-patty Slider variations. These retain the classic White Castle format while providing additional beef and cheese options.
White Castle serves chicken-based Sliders alongside its classic beef lineup. Current and limited-time variations can include crispy chicken and other flavored chicken sandwiches.
White Castle also offers fish-based Slider options at participating restaurants. Its Panko Breaded Fish Slider has appeared among the company’s current menu highlights.
In June 2026, White Castle added the Southwest Veggie Slider as a permanent systemwide menu item. It combines brown rice and vegetables including sweet potato, black beans, corn, peppers, onions, and carrots with smoky and sweet seasonings.
White Castle offers breakfast Sliders made with fresh-cracked eggs and choices such as sausage or hickory-smoked bacon. Breakfast is available throughout the day at participating restaurants, making it a major part of the White Castle menu.
Beyond breakfast Sliders, White Castle offers additional breakfast products such as hash browns and other rotating morning items. The company has promoted all-day breakfast for many years.
White Castle serves French fries as one of its primary side dishes. Fries can be ordered individually or as part of a combo meal with Sliders and a beverage.
Onion rings are another traditional White Castle side. They complement the chain’s Slider-focused menu and are available at participating restaurants.
White Castle’s Chicken Rings provide another signature side and snack option. They are available in different order sizes and are frequently featured in promotions and combo meals.
White Castle periodically offers mozzarella sticks, cheese sticks, and other cheese-based sides. Availability can vary based on location and current promotional menus.
Participating White Castle restaurants offer desserts and sweet snacks. Specific products vary by location and season and may include cakes, brownies, or other packaged treats.
White Castle sells soft drinks, coffee, and other beverages. Customers can add beverages to individual orders or purchase them as part of a combo meal.
Combo meals pair selected Sliders with sides and drinks. White Castle frequently promotes value-oriented meals and bundles designed for individual customers and groups.
The Crave Case is one of White Castle’s best-known large-order options. It packages multiple Sliders together for families, parties, gatherings, workplaces, or customers ordering for a group.
The Crave Clutch provides another multi-Slider packaging option. White Castle regularly uses the product in promotional offers and group-meal deals.
Customers can order White Castle food digitally through the company’s website where available. Online ordering supports convenient restaurant pickup and other qualifying fulfillment methods.
The White Castle mobile app allows customers to place orders, access promotions, manage loyalty benefits, and find nearby restaurants. It also supports participation in the company’s Craver Nation Rewards program.
Craver Nation Rewards is White Castle’s loyalty program. Members can use the mobile app to access special offers, promotions, rewards, and digital-ordering features.
White Castle offers delivery through participating third-party delivery services. Availability, fees, delivery areas, and service providers vary by restaurant.
Customers can purchase Crave Cases, Crave Clutches, and other large-format meals for gatherings and events. Availability and ordering options vary depending on the restaurant.
White Castle sells frozen Sliders through grocery stores and other retailers nationwide. Its retail division has become a major consumer packaged-goods business and has sold billions of frozen Sliders over its history.
Frozen cheeseburger versions of White Castle Sliders are also distributed through retail freezer aisles. These products allow consumers to prepare White Castle-style Sliders at home.
White Castle’s retail division distributes frozen products through grocery stores, club stores, convenience outlets, and other retailers. This business extends White Castle into markets where it does not operate restaurants.
In 2026, White Castle announced a partnership to bring branded hot-food automated kiosks to commercial and institutional locations nationwide. The initial rollout was planned for 1,000 locations, extending White Castle beyond restaurants and grocery freezers.
White Castle offers gift cards that can be used for eligible restaurant purchases. The company also provides accessibility support for customers who need Braille gift cards.
White Castle maintains a relatively simple public telephone structure centered on its main Home Office and customer-contact number.
1-800-843-2728
This is the primary number published with White Castle’s current Columbus Home Office.
1-800-843-2728
1-800-843-2728
1-800-843-2728
1-800-843-2728
1-800-843-2728
1-800-843-2728
Also written as:
1-800-THE-CRAV
1-800-431-0566
White Castle publishes this number for customers who need assistance navigating its website or mobile app, or help placing an order due to an accessibility issue.
1-800-843-2728
Customers can use this number for general ADA accessibility questions, feedback, or reasonable accommodation requests.
White Castle’s accessibility statement identifies:
1-800-843-2728
as the contact for accessibility assistance and references it as the TTY/general accessibility channel.
1-800-843-2728
Customers can use this number for support ordering White Castle Gift Cards with Braille.
White Castle does not publish one universal consumer Sales Department number.
Restaurant food orders should be placed through the website, mobile app, delivery partner, or the individual restaurant.
1-800-843-2728
White Castle does not publish a separate universal Billing Department telephone number.
Payment or order-related issues should generally be raised with the restaurant, delivery provider, or White Castle Customer Service.
White Castle does not publish one universal regional-office telephone number.
Individual White Castle restaurants may have local numbers associated with their specific locations.
Local restaurant contact information varies by location.
Customers should use the official restaurant locator.
White Castle primarily operates its restaurant business in the United States and does not publish one universal international Customer Service number.
White Castle does not publish a separate nationwide emergency corporate line.
For immediate medical, police, fire, or safety emergencies at a restaurant, customers should contact local emergency services and restaurant management.
Not applicable.
White Castle is family owned and privately held.
Recent White Castle media releases have used outside public-relations contacts, and these can change by campaign.
White Castle does not prominently publish one permanent universal media phone number on its main consumer Contact Us page.
White Castle does not publish one universal applicant HR number.
Careers:
https://careers.whitecastle.com/
White Castle does not operate a conventional reservation system throughout the year.
Certain special events, such as its Valentine’s Day dining experience, may use temporary reservation arrangements announced separately.
The most direct company-wide route is to call 1-800-843-2728, also known as 1-800-THE-CRAV. Customers can use this contact for general questions, restaurant feedback, product concerns, accessibility requests, and other issues that require corporate assistance. For a restaurant-specific problem, customers should have the restaurant location, order details, date, time, and receipt information available so the issue can be routed correctly.
Customers can also use White Castle’s official Contact Us form to submit written feedback. People who need website or mobile-app accessibility assistance can call 1-800-431-0566, while general accessibility and reasonable accommodation requests can be made through 1-800-843-2728. For immediate restaurant issues, speaking with the manager on duty before corporate escalation can often provide the fastest resolution.
White Castle’s current Home Office is located at:
White Castle
555 Edgar Waldo Way
Columbus, OH 43215
United States
Phone: 1-800-843-2728
White Castle’s official Contact Us page currently identifies this as its Home Office address.
White Castle Management Co.
555 Edgar Waldo Way
Columbus, OH 43215
United States
This location serves as the primary corporate support center for White Castle’s restaurant, manufacturing, retail-food, marketing, finance, human resources, and administrative operations.
White Castle’s careers site states that more than 200 team members work from its Columbus Home Office.
These employees support nearly 350 restaurants and six manufacturing plants across the company’s operating network.
Lisa Ingram
Lisa Ingram serves as Chief Executive Officer of White Castle and is a fourth-generation member of the company’s founding family.
White Castle remains:
Privately held and family owned
The company continues to be controlled by descendants of founder Billy Ingram rather than public shareholders.
White Castle currently describes its operating footprint as:
Nearly 350 restaurants across 15 states
The company continues to expand geographically, including its first Texas restaurant development announced for The Colony.
White Castle currently employs:
Nearly 10,000 team members
Its workforce covers restaurants, manufacturing plants, distribution, retail-food operations, and the Columbus Home Office.
White Castle currently describes:
Six manufacturing plants nationwide
Its production network includes bakeries, meat-processing operations, and frozen-food manufacturing facilities that support both restaurants and retail products.
White Castle has maintained significant production operations in Ohio, including bakery and frozen-food facilities.
Its Vandalia frozen-food plant was opened to support the company’s growing retail Slider business, while its Evendale bakery has historically produced buns for White Castle operations.
White Castle was founded in Wichita, Kansas, in 1921.
Founder Billy Ingram moved the company’s Home Office to Columbus, Ohio, in 1934, establishing the city as White Castle’s long-term corporate base.
Customers who have a complaint involving food quality, an incorrect order, customer service, restaurant cleanliness, delivery, a mobile order, payment, accessibility, a frozen retail product, or another White Castle service should collect the relevant information before contacting the company. Keep the receipt, restaurant address, date and time, order number, photographs where appropriate, delivery records, and any previous correspondence. Providing complete information can help White Castle investigate the matter more efficiently.
For a problem involving a specific White Castle restaurant, begin by speaking with the manager on duty. Explain what happened, identify the order and approximate time of purchase, and provide your receipt or digital order details where available. If the issue involves missing or incorrect food, quality, cleanliness, or an employee interaction, describe the problem calmly and clearly. State what resolution you are requesting and give management an opportunity to investigate. Keep the manager’s name and the date of your conversation for future reference.
If the restaurant cannot resolve the complaint, contact White Castle at 1-800-843-2728 or submit feedback through its official Contact Us page. Provide the restaurant location, order date, receipt or transaction details, and a clear explanation of what happened. Mention any previous conversation with restaurant management and explain what remains unresolved. If possible, retain photographs, digital receipts, or screenshots that support the complaint. Save any confirmation or response you receive from White Castle.
If the complaint involves website, app, ordering, or other accessibility concerns, call 1-800-431-0566 for assistance or 1-800-843-2728 for general accessibility feedback and reasonable accommodation requests. White Castle asks customers to provide specific details about the accessibility problem, including the relevant webpage, app function, restaurant service, or other barrier involved. Explain what assistance or accommodation you need and keep a record of your communication. Accessibility complaints should use these specialized channels rather than relying only on ordinary restaurant feedback.
For a serious unresolved complaint, written correspondence can be directed to White Castle Management Co., 555 Edgar Waldo Way, Columbus, OH 43215. Include your full contact information, restaurant or product details, previous support contacts, dates, and a chronological explanation of the issue. Clearly describe what resolution you are requesting and attach copies rather than originals of receipts, photographs, or other evidence. Avoid sending unnecessary financial information or passwords. Keep a copy of the letter and proof of mailing or delivery.
If a serious complaint remains unresolved, the appropriate external process depends on the issue. Restaurant sanitation or food-safety concerns may involve a local or state health department, packaged food concerns can fall under federal or state food regulators, and consumer-protection disputes may be directed to a state Attorney General or another consumer agency. Payment disputes can also involve a card issuer or payment provider. Accessibility matters may have different legal channels depending on the circumstances. Keep receipts, photographs, case records, medical information where relevant, and copies of White Castle’s responses before escalating externally.
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