Wendy's
Wendy’s is an international quick-service restaurant company known for square hamburgers, chicken sandwiches, nuggets, fries, salads, breakfast products, and Frosty desserts.
Dave Thomas founded Wendy’s in Columbus, Ohio, in 1969. The company is now headquartered in Dublin, Ohio, and operates through a combination of company-owned and franchised restaurants.
The Wendy’s Company and its franchisees operate more than 7,000 restaurants worldwide. Since many locations are independently operated, prices, hours, promotions, and local complaint procedures can vary.
The Wendy’s Company
Quick-service restaurants and food service
1969
Dave Thomas
Robert D. “Bob” Wright
Steve Cirulis
Publicly traded company
Nasdaq Global Select Market
NASDAQ: WEN
1-888-624-8140
1-800-443-7266
The Wendy’s Company
One Dave Thomas Boulevard
Dublin, OH 43017
United States
customercare@wendys.com
8:00 a.m. to 12:00 a.m. Eastern Time
Seven days a week
https://customer-care.wendys.com/csp_us
Customers can use Wendy’s online restaurant locator to find addresses, telephone numbers, opening hours, menus, and available services.
Wendy’s products and services may include:
Menu items, prices, breakfast hours, promotions, and delivery options vary by restaurant. Customers with allergies should review Wendy’s current allergen information and speak with restaurant staff before ordering.
1-888-624-8140
Call for restaurant feedback, online orders, mobile-app problems, delivery questions, rewards accounts, gift cards, and general customer concerns.
1-800-443-7266
This number is associated with Wendy’s corporate headquarters. Regular order and restaurant concerns should begin with Customer Care.
Each Wendy’s restaurant has its own telephone number. Use the official restaurant locator to find the correct number.
(614) 764-3345
This contact is intended for shareholders, financial analysts, and investment-related questions.
mediarelations@wendys.com
This email is reserved for journalists and corporate media requests.
1-800-256-8595
The EthicsPoint Helpline is intended for ethics, workplace, business-conduct, and compliance concerns. It is not the standard customer-service line.
Call Wendy’s Customer Care at 1-888-624-8140 during its published support hours. Customers may also use live chat or leave a message through the Customer Care Center.
For an immediate restaurant problem, call the location directly and ask for the manager on duty.
Before contacting support, gather:
State whether you are requesting a refund, replacement, rewards correction, or response from restaurant management.
The Wendy’s Company
One Dave Thomas Boulevard
Dublin, OH 43017
United States
Corporate Office Phone: 1-800-443-7266
The Dublin headquarters handles executive, administrative, franchise, investor, and corporate operations. It is not a regular restaurant, product-return facility, or walk-in customer-service center.
Do not mail food, gift cards, payment information, or original receipts to headquarters unless Wendy’s provides verified instructions.
Step 1: Contact the Restaurant
Call the restaurant where the purchase occurred and ask for the manager on duty. Provide the receipt or order number.
Step 2: Contact Customer Care
Call 1-888-624-8140, email customercare@wendys.com, or use the online Customer Care Center.
Step 3: Request Escalation
If the first response does not resolve the issue, ask for review by a supervisor, franchise owner, district manager, or appropriate corporate department.
Step 4: Keep Supporting Records
Save receipts, photographs, app screenshots, delivery records, gift-card information, and previous correspondence.
Step 5: State the Requested Resolution
Explain whether you want a refund, replacement, account adjustment, or management follow-up.
Step 6: Consider External Escalation
Depending on the complaint, customers may contact:
If food appears unsafe or causes illness, stop eating it, retain the receipt and packaging, and seek medical care when necessary.
Wendy’s headquarters is located at One Dave Thomas Boulevard, Dublin, Ohio 43017.
Wendy’s Customer Care can be reached at 1-888-624-8140.
Live support is available from 8:00 a.m. to 12:00 a.m. Eastern Time, seven days a week.
Robert D. “Bob” Wright became Wendy’s President and Chief Executive Officer in May 2026.
Dave Thomas founded Wendy’s in Columbus, Ohio, in 1969.
Speak with the restaurant manager first. If the matter remains unresolved, contact Wendy’s Customer Care.
Contact the restaurant about food preparation or missing items. Contact the delivery provider for driver or delivery-status problems.
Call Customer Care at 1-888-624-8140 or submit a request through the Wendy’s Customer Care Center.
No. The Dublin headquarters is a corporate office and not a walk-in restaurant or customer-service location.
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