-
- Wendy’s
About Wendy’s
Wendy’s is an international quick-service restaurant company known for square hamburgers, chicken sandwiches, nuggets, fries, salads, breakfast products, and Frosty desserts.
Dave Thomas founded Wendy’s in Columbus, Ohio, in 1969. The company is now headquartered in Dublin, Ohio, and operates through a combination of company-owned and franchised restaurants.
The Wendy’s Company and its franchisees operate more than 7,000 restaurants worldwide. Since many locations are independently operated, prices, hours, promotions, and local complaint procedures can vary.
Quick Information
Company Name
The Wendy’s Company
Industry
Quick-service restaurants and food service
Founded
1969
Founder
Dave Thomas
President and Chief Executive Officer
Robert D. “Bob” Wright
Chief Financial and Strategy Officer
Steve Cirulis
Company Type
Publicly traded company
Stock Exchange and Ticker Symbol
Nasdaq Global Select Market
NASDAQ: WEN
Customer Service Number
1-888-624-8140
Corporate Office Number
1-800-443-7266
Corporate Headquarters Address
The Wendy’s Company
One Dave Thomas Boulevard
Dublin, OH 43017
United States
Customer Care Email
customercare@wendys.com
Customer Support Hours
8:00 a.m. to 12:00 a.m. Eastern Time
Seven days a week
Official Website
Customer Care Center
https://customer-care.wendys.com/csp_us
Restaurant Locator
Customers can use Wendy’s online restaurant locator to find addresses, telephone numbers, opening hours, menus, and available services.
Products & Services
Wendy’s products and services may include:
- Made-to-order hamburgers
- Chicken sandwiches and nuggets
- French fries and baked potatoes
- Salads and chili
- Breakfast sandwiches and potatoes
- Kids’ meals
- Frosty desserts
- Soft drinks and coffee
- Value meals and limited-time offers
- Online and mobile ordering
- Restaurant pickup
- Drive-thru service
- Third-party delivery
- Wendy’s Rewards
- Physical and digital gift cards
- Nutrition and allergen information
Menu items, prices, breakfast hours, promotions, and delivery options vary by restaurant. Customers with allergies should review Wendy’s current allergen information and speak with restaurant staff before ordering.
Corporate Phone Numbers
Wendy’s Customer Care
1-888-624-8140
Call for restaurant feedback, online orders, mobile-app problems, delivery questions, rewards accounts, gift cards, and general customer concerns.
Wendy’s Corporate Office
1-800-443-7266
This number is associated with Wendy’s corporate headquarters. Regular order and restaurant concerns should begin with Customer Care.
Local Wendy’s Restaurant
Each Wendy’s restaurant has its own telephone number. Use the official restaurant locator to find the correct number.
Investor Relations
(614) 764-3345
This contact is intended for shareholders, financial analysts, and investment-related questions.
Media Relations
mediarelations@wendys.com
This email is reserved for journalists and corporate media requests.
Ethics Helpline
1-800-256-8595
The EthicsPoint Helpline is intended for ethics, workplace, business-conduct, and compliance concerns. It is not the standard customer-service line.
How to Reach a Real Person at Wendy’s
Call Wendy’s Customer Care at 1-888-624-8140 during its published support hours. Customers may also use live chat or leave a message through the Customer Care Center.
For an immediate restaurant problem, call the location directly and ask for the manager on duty.
Before contacting support, gather:
- Restaurant number or address
- Order or receipt number
- Date and time of purchase
- Items ordered
- Payment method
- Wendy’s Rewards account email
- Delivery provider, if applicable
- Photographs of incorrect or damaged food
- Previous case number
State whether you are requesting a refund, replacement, rewards correction, or response from restaurant management.
Wendy’s Headquarters & Corporate Office Address
The Wendy’s Company
One Dave Thomas Boulevard
Dublin, OH 43017
United States
Corporate Office Phone: 1-800-443-7266
The Dublin headquarters handles executive, administrative, franchise, investor, and corporate operations. It is not a regular restaurant, product-return facility, or walk-in customer-service center.
Do not mail food, gift cards, payment information, or original receipts to headquarters unless Wendy’s provides verified instructions.
How to File a Complaint Against Wendy’s
Step 1: Contact the Restaurant
Call the restaurant where the purchase occurred and ask for the manager on duty. Provide the receipt or order number.
Step 2: Contact Customer Care
Call 1-888-624-8140, email customercare@wendys.com, or use the online Customer Care Center.
Step 3: Request Escalation
If the first response does not resolve the issue, ask for review by a supervisor, franchise owner, district manager, or appropriate corporate department.
Step 4: Keep Supporting Records
Save receipts, photographs, app screenshots, delivery records, gift-card information, and previous correspondence.
Step 5: State the Requested Resolution
Explain whether you want a refund, replacement, account adjustment, or management follow-up.
Step 6: Consider External Escalation
Depending on the complaint, customers may contact:
- The delivery company for driver or delivery problems
- Their card issuer for an unauthorized charge
- The local health department for qualifying food-safety concerns
- A state attorney general or consumer-protection office
- The Federal Trade Commission for suspected fraud
If food appears unsafe or causes illness, stop eating it, retain the receipt and packaging, and seek medical care when necessary.
Frequently Asked Questions
Where is Wendy’s headquartered?
Wendy’s headquarters is located at One Dave Thomas Boulevard, Dublin, Ohio 43017.
What is Wendy’s customer-service number?
Wendy’s Customer Care can be reached at 1-888-624-8140.
What are Wendy’s Customer Care hours?
Live support is available from 8:00 a.m. to 12:00 a.m. Eastern Time, seven days a week.
Who is the CEO of Wendy’s?
Robert D. “Bob” Wright became Wendy’s President and Chief Executive Officer in May 2026.
Who founded Wendy’s?
Dave Thomas founded Wendy’s in Columbus, Ohio, in 1969.
How do I complain about a Wendy’s restaurant?
Speak with the restaurant manager first. If the matter remains unresolved, contact Wendy’s Customer Care.
How do I report a missing delivery item?
Contact the restaurant about food preparation or missing items. Contact the delivery provider for driver or delivery-status problems.
How do I get help with Wendy’s Rewards?
Call Customer Care at 1-888-624-8140 or submit a request through the Wendy’s Customer Care Center.
Can I visit Wendy’s headquarters for customer service?
No. The Dublin headquarters is a corporate office and not a walk-in restaurant or customer-service location.
