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- Sherwin-Williams
About Sherwin-Williams
The Sherwin-Williams Company is one of the world’s largest paint, coatings, and related-products companies. It develops, manufactures, distributes, and sells architectural paints, stains, primers, industrial coatings, automotive finishes, aerospace coatings, marine coatings, packaging coatings, wood finishes, applicators, sealants, adhesives, and related products to homeowners, painting contractors, builders, designers, retailers, and industrial customers.
Sherwin-Williams was founded in 1866 and incorporated in Ohio in 1884. Its headquarters is in Cleveland, Ohio. The company substantially completed construction of its new global headquarters during 2025, and current SEC filings now list the principal executive office as 1 Sherwin Way, Cleveland, OH 44113-2206.
As of December 31, 2025, Sherwin-Williams employed 64,249 people worldwide and operated 4,853 Paint Stores Group specialty stores in the United States, Canada, and the Caribbean, along with hundreds of Consumer Brands stores and Performance Coatings branches. Current corporate materials describe the broader network as 5,400+ company-operated stores and branches serving customers in more than 120 countries. Heidi G. Petz serves as Chair, President and Chief Executive Officer.
Quick Information
Corporate Phone Number
216-566-2000
Current corporate phone hours
Monday to Friday: 8:30 AM to 5:00 PM ET.
Customer Service Number
1-800-474-3794
Also written as
1-800-4-SHERWIN
Current published consumer support hours
Monday to Friday: 8:30 AM to 6:00 PM ET
Saturday: 9:00 AM to 5:00 PM ET.
Corporate Office Address
The Sherwin-Williams Company
1 Sherwin Way
Cleveland, OH 44113-2206
United States
Headquarters Address
The Sherwin-Williams Company
1 Sherwin Way
Cleveland, OH 44113-2206
United States
Current 2025 annual filings identify this as Sherwin-Williams’ principal executive office.
Investor Relations: investor.relations@sherwin.com
Corporate Media: corporatemedia@sherwin.com
Safety Data Sheet Requests: sds@sherwin.com
Community Engagement: swfoundation@sherwin.com.
Industry
Paints, Coatings, Architectural Finishes, Industrial Coatings, Specialty Chemicals, Building Products and Retail
Founded
1866
Sherwin-Williams was incorporated in Ohio in
1884.
Current CEO
Heidi G. Petz
Current title
Chair, President and Chief Executive Officer.
Current CFO
Benjamin E. Meisenzahl
Current title
Senior Vice President, Finance and Chief Financial Officer.
Number of Employees
64,249 employees worldwide as of December 31, 2025
Approximately 73% were in the United States.
Company-Operated Stores and Branches
Current corporate materials report
5,400+ stores and branches.
Paint Stores Group Locations
At December 31, 2025
4,853 company-operated specialty paint stores.
Manufacturing and Distribution Facilities
Current corporate materials report
130+ manufacturing and distribution facilities.
Countries Served
Current company materials report operations and sales reach across:
120+ countries.
2025 Net Sales
Approximately $23.57 billion.
Website
https://www.sherwin-williams.com/
Corporate Website
https://corporate.sherwin-williams.com/
Investor Relations
https://investors.sherwin-williams.com/
Careers Page
https://careers.sherwin-williams.com/
Stock Listing
New York Stock Exchange
Ticker
SHW.
Sherwin-Williams Products & Services
Sherwin-Williams serves both individual consumers and large commercial and industrial customers. Its product portfolio spans architectural paint, coatings, finishes, adhesives, sealants, applicators, industrial technologies, color services, and professional contractor support.
Interior Paint
Sherwin-Williams manufactures and sells interior wall and ceiling paints for residential, commercial, and institutional applications.
Products are available in different finishes, performance levels, washability ratings, and formulations.
Exterior Paint
The company sells exterior coatings designed for homes, buildings, trim, siding, masonry, and other outdoor surfaces.
These products are formulated to resist weather, fading, moisture, and environmental exposure.
Primers
Sherwin-Williams offers primers for drywall, wood, masonry, metal, stain blocking, adhesion, and other surface-preparation requirements.
Using the correct primer can improve coating performance and finish quality.
Interior Stains and Finishes
Sherwin-Williams sells stains and clear finishes for woodwork, furniture, cabinetry, trim, and other interior wood surfaces.
Products include stains, polyurethane, varnishes, and specialty finishes.
Exterior Stains
Exterior stains are available for decks, siding, fences, and outdoor wood surfaces.
Different formulations provide transparent, semi-transparent, and more opaque appearances.
Wallpaper and Surface Preparation
Sherwin-Williams provides wallpaper-related products, surface-preparation materials, patching compounds, caulks, adhesives, and other project supplies.
Painting Tools and Supplies
The company’s stores sell brushes, rollers, trays, sprayers, masking products, sandpaper, drop cloths, ladders, safety equipment, and related tools.
Sherwin-Williams also owns brands such as Purdy, which is known for professional painting applicators.
Krylon Spray Paint
Krylon is part of Sherwin-Williams’ Consumer Brands portfolio.
It produces spray paints, primers, specialty coatings, and aerosol finishing products for consumer and professional applications.
Minwax Wood Finishes
Minwax is a major Sherwin-Williams wood-care brand.
Its products include stains, protective finishes, wood preparation products, and related wood-maintenance solutions.
Valspar
Valspar is part of Sherwin-Williams’ broader brand portfolio following the company’s acquisition of Valspar.
Products include architectural paints, stains, and industrial coatings sold through selected retail channels.
HGTV Home by Sherwin-Williams
HGTV Home by Sherwin-Williams products are sold through selected retail channels including Lowe’s.
The assortment includes interior and exterior architectural paint and related products.
Protective and Marine Coatings
Sherwin-Williams supplies protective coatings for infrastructure, marine environments, industrial facilities, tanks, bridges, pipelines, and other high-performance applications.
These products are designed to protect valuable assets against corrosion, chemicals, abrasion, and weather.
Automotive Finishes
The company supplies automotive refinishing systems, primers, clearcoats, color technologies, and related repair-shop products.
Customers include collision repair businesses and vehicle refinishing professionals.
Aerospace Coatings
Sherwin-Williams develops coatings for commercial, military, and general-aviation applications.
Products can include primers, topcoats, interior finishes, and specialized aviation coating technologies.
Coil and Extrusion Coatings
The company manufactures coatings for prefinished metal used in construction, architectural products, appliances, and other applications.
General Industrial Coatings
Sherwin-Williams provides coatings for equipment, machinery, manufactured products, metal structures, and other industrial applications.
Its Performance Coatings Group serves numerous industrial market segments worldwide.
Industrial Wood Coatings
Industrial wood coatings are used by furniture, cabinetry, flooring, and other wood-product manufacturers.
The portfolio includes stains, sealers, topcoats, and protective finishes.
Packaging Coatings
Sherwin-Williams develops specialized coatings for metal and other packaging applications.
These products are used by food, beverage, and industrial packaging manufacturers.
Color Matching
Sherwin-Williams stores provide color-matching services to help customers reproduce or coordinate colors.
Results depend on the sample, substrate, product, and lighting conditions.
Color Samples
Customers can purchase or order color samples and color chips before choosing a paint color.
The company’s website provides online color exploration tools.
Virtual Color Consultation
Sherwin-Williams offers a free Virtual Color Consultation with a color expert.
The service assists homeowners with selecting colors for rooms, exteriors, and other projects.
Color Expert App
Sherwin-Williams offers the Color Expert application, which provides AI-powered color recommendations tailored to a customer’s space.
The tool complements the company’s broader color visualization services.
PaintPerks
PaintPerks is Sherwin-Williams’ consumer loyalty and savings program.
Members can receive qualifying offers and benefits and manage their accounts through Sherwin-Williams’ digital services.
PRO+ Program
PRO+ provides services, pricing, support, and business tools for professional customers.
It is designed for painting contractors and other professionals who regularly purchase Sherwin-Williams products.
Contractor Support
Professional customers can access local sales advice, fast order turnaround, credit options, delivery services, and access to paint, equipment, and supplies through Sherwin-Williams’ contractor network.
The company reports more than 4,000 contractor-facing stores and approximately 2,500 sales representatives across North America.
Delivery Services
Delivery is available for qualifying professional customer orders.
Service availability, timing, minimum order requirements, and charges can vary by location and customer account.
Sherwin-Williams Corporate Phone Numbers
Corporate Phone Number
216-566-2000.
Corporate Headquarters Number
216-566-2000
Headquarters Number
216-566-2000
Corporate Office Number
216-566-2000
Customer Service Number
1-800-474-3794
Customer Support Number
1-800-4-SHERWIN
Also:
1-800-474-3794.
PaintPerks Support Number
1-800-474-3794.
Homeowner Support Number
1-800-474-3794
Product Question Number
1-800-474-3794
Contractor Representative Request
1-800-524-5979
Sherwin-Williams publishes this number for professional customers who want a company representative to contact them.
Accounts Payable / Credit Request Assistance
216-566-2297
This line is published for credit-request form and related reference-sheet assistance.
Investor Relations Number
216-515-8682
Current contact
Jim Jaye
Senior Vice President, Investor Relations & Corporate Communications.
Additional Investor Relations Number
216-566-2766
Current contact
Eric Swanson
Vice President, Investor Relations.
Investor Relations Email
investor.relations@sherwin.com
Media / Press Number
216-515-8849
Current contact
Julie Young
Vice President, Global Corporate Communications.
Media Email
corporatemedia@sherwin.com
Safety Data Sheet Email
sds@sherwin.com.
Community Engagement Email
swfoundation@sherwin.com.
Billing Number
Sherwin-Williams does not publish one universal consumer billing-only number.
General consumer account questions can use:
1-800-474-3794
Sales Number
For consumers:
1-800-474-3794
For professional sales support:
1-800-524-5979
Local Store Number
Every Sherwin-Williams store has its own local telephone number.
Store Locator
https://www.sherwin-williams.com/store-locator
Regional Office Number
Sherwin-Williams does not publish one universal regional-office telephone number.
International Number
Sherwin-Williams operates globally and uses local business-unit contacts by country and product category.
Emergency / After-Hours Number
Sherwin-Williams does not publish one universal public corporate emergency hotline for ordinary consumers.
For chemical emergencies, follow the emergency information listed on the relevant product label or Safety Data Sheet.
Human Resources Number
Sherwin-Williams does not prominently publish one universal public applicant HR number.
Careers
https://careers.sherwin-williams.com/
How to Reach a Real Person at Sherwin-Williams
For paint, product, store, order, PaintPerks, color, or general Customer Service questions, call 1-800-474-3794. Current corporate support information lists phone hours of Monday through Friday from 8:30 AM to 6:00 PM ET and Saturday from 9:00 AM to 5:00 PM ET. Customers can also submit a contact form, and Sherwin-Williams states that written customer feedback is normally answered within approximately two to four business days.
For corporate matters, call 216-566-2000 during published headquarters phone hours. Professional contractors can use 1-800-524-5979 to request contact from a representative. Investors can contact 216-515-8682 or investor.relations@sherwin.com.
Sherwin-Williams Headquarters & Corporate Office Address
Sherwin-Williams’ current global headquarters
The Sherwin-Williams Company
1 Sherwin Way
Cleveland, OH 44113-2206
United States
Corporate Phone: 216-566-2000.
New Cleveland Global Headquarters
1 Sherwin Way
Cleveland, OH 44113-2206
United States
Sherwin-Williams substantially completed construction of its new headquarters during 2025 and now identifies 1 Sherwin Way as its principal executive office.
Current CEO
Heidi G. Petz
Current title
Chair, President and Chief Executive Officer.
Current CFO
Benjamin E. Meisenzahl
Current title
Senior Vice President, Finance and Chief Financial Officer.
Global Workforce
At December 31, 2025
64,249 employees worldwide
with approximately
73% based in the United States.
Global Store and Branch Network
Current corporate information reports
5,400+ company-operated stores and branches.
Paint Stores Group
At the end of 2025
4,853 company-operated specialty paint stores
served customers throughout the United States, Canada, and Caribbean region.
Consumer Brands Stores
At the end of 2025, Consumer Brands Group operated:
307 specialty paint stores in Latin America
including locations in Mexico, Chile, Ecuador, Brazil, and Uruguay.
Performance Coatings Branches
At the end of 2025
218 branches in the United States
and
99 international branches
supported Performance Coatings customers.
Manufacturing and Distribution Scale
Current company information reports
130+ manufacturing and distribution facilities.
2025 Net Sales
Sherwin-Williams reported approximately
$23.57 billion in 2025 net sales.
Geographic Reach
The company sells products and provides industrial solutions in:
120+ countries worldwide.
Public Company Status
Sherwin-Williams trades on
NYSE
Ticker
SHW.
Former Headquarters Context
Sherwin-Williams historically operated from downtown Cleveland offices before completing its new global headquarters.
For current headquarters content, 1 Sherwin Way should now be used rather than older corporate-office addresses.
How to File a Complaint Against Sherwin-Williams
Customers filing a complaint involving paint quality, color matching, store service, PaintPerks, billing, product performance, online orders, professional accounts, or employee interactions should gather the receipt, product name, batch or container information, store location, purchase date, photographs, project details, and previous conversations before escalating.
Step 1: Contact the Sherwin-Williams Store or Customer Service
For a store-specific complaint, begin with the manager at the store where the purchase occurred. For general product or corporate Customer Service, call 1-800-474-3794 or use the official feedback form. Provide the product name, purchase date, store location, receipt, project details, and clear explanation of the concern. Keep any reference number and the representative’s name.
Step 2: Request Store Manager or Product Review
If the first associate cannot resolve the problem, request review by the Store Manager, sales representative, or appropriate product specialist. For coating-performance complaints, keep the remaining product, label, batch information, photographs, surface-preparation details, environmental conditions, and application method because these details may be needed to evaluate the issue.
Step 3: Escalate Through Sherwin-Williams Customer Service
If the local store does not resolve the complaint, contact 1-800-474-3794 again and provide the full history, store information, receipts, photographs, and previous discussions. Sherwin-Williams also accepts written customer feedback through its official online contact form and states that responses typically take around two to four business days.
Step 4: Send Formal Written Correspondence to Corporate Headquarters
For a serious unresolved complaint, written correspondence can be sent to The Sherwin-Williams Company, 1 Sherwin Way, Cleveland, OH 44113-2206. Include your full contact information, product or account details, store location, purchase information, prior case history, supporting photographs, and requested resolution. Attach copies rather than original documents and keep proof of mailing.
Step 5: Follow the Appropriate Formal or External Complaint Process
Sherwin-Williams’ current consumer terms direct most concerns first through Customer Service at 1-800-474-3794 and include a formal dispute-resolution process for qualifying disputes. Product-safety complaints may also involve the appropriate safety regulator, while payment disputes can involve the card issuer and general consumer complaints may be submitted to the relevant state Attorney General or consumer-protection agency. Keep receipts, product labels, photos, support records, and company responses before escalating.
