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- Marco’s Pizza
About Marco’s Pizza
Marco’s Pizza is an American pizza restaurant and franchise company headquartered in Toledo, Ohio. The brand was founded in 1978 by Italian-born Pasquale “Pat” Giammarco, who brought traditional Italian food influences and a focus on quality ingredients into the business. Marco’s promotes its pizzas around dough made fresh in stores, its original sauce, and a signature three-cheese blend.
The company has grown from a single Toledo-area restaurant into a large franchised system with more than 1,200 locations across U.S. and international markets. Marco’s current franchise website describes the brand as operating 1,200+ locations, while recent international materials identify active operations in markets including Puerto Rico, the Bahamas, and Mexico.
Marco’s is privately held and is led by an experienced restaurant-industry management team. Current official leadership materials list Jack Butorac as Chairman & Co-CEO and Tony Libardi as Co-CEO & President, with John Meyers serving as Executive Vice President and Chief Operating Officer.
Quick Information
Corporate Phone Number
Marco’s does not prominently publish one universal general corporate switchboard for ordinary consumer inquiries.
Current legal/privacy contact:
1-833-509-0285
This number is published by Marco’s Franchising, LLC for privacy and legal contact purposes and should not be treated as the ordinary restaurant Customer Service number.
Customer Service Number
Marco’s does not currently promote one universal consumer Customer Service phone number across all stores.
Customers should contact the specific Marco’s restaurant involved or use the official Customer Contact Center:
https://www.marcos.com/customer-contact-center/
Corporate Office Address
Marco’s Franchising, LLC
5252 Monroe St.
Toledo, OH 43623
United States
Headquarters Address
Marco’s Franchising, LLC
5252 Monroe St.
Toledo, OH 43623
United States
Marco’s current Terms of Use identify this Toledo address for the franchising company.
Privacy / Data Requests: datainquiry@marcos.com
Legal / Copyright: legal@marcos.com
Franchise Development: bradsmith@marcos.com
Marco’s does not prominently publish one universal general Customer Service email for all restaurant complaints.
Industry
Pizza Restaurants, Quick-Service Restaurants, Franchising, Foodservice, Delivery and Catering
Founded
1978
Founder:
Pasquale “Pat” Giammarco.
Number of Locations
1,200+ locations
Current Marco’s franchise materials describe the brand as operating more than 1,200 locations across U.S. and international markets.
International Presence
Marco’s current international operations include markets such as:
Puerto Rico
The Bahamas
Mexico
A recent franchise update reported 66 international locations across these markets.
Number of Employees
Marco’s does not currently publish a precise company-wide employee total.
Because the system is heavily franchised, many restaurant employees work for independently owned franchise businesses rather than Marco’s Franchising, LLC.
Corporate Office Hours
Marco’s does not prominently publish public walk-in hours for its Toledo headquarters.
Business visitors should arrange appointments before visiting.
Website
Franchise Website
https://www.marcosfranchising.com/
Investor Relations
Not applicable in the conventional public-company sense.
Marco’s Pizza is privately held and does not operate a public shareholder Investor Relations department.
Careers Page
https://www.marcos.com/join-our-team/
Marco’s offers restaurant-level opportunities as well as positions at its national headquarters.
Marco’s Pizza Products & Services
Marco’s menu centers on pizza but also includes Pizzoli, Pizza Bowls, calzones, subs, breads, wings, salads, desserts, beverages, catering, loyalty rewards, delivery, and digital ordering. Menu selection and pricing can vary by restaurant.
Build Your Own Pizza
Customers can create their own pizza by selecting size, crust, sauce, cheese, and toppings. Options vary by store, but the format allows customers to customize the pizza around their preferred meats, vegetables, and sauces.
Specialty Pizzas
Marco’s offers specialty recipes such as Deluxe and other combination pizzas featuring pepperoni, sausage, vegetables, sauces, and its signature cheese blend. Current promotional menus also feature specialty pizzas and rotating limited-time offers.
Pepperoni Magnifico
Pepperoni Magnifico is one of Marco’s recognizable pizza products. It combines pepperoni varieties and Marco’s signature cheese and sauce on its traditional pizza base.
Pizzoli
Pizzoli is a folded pizza-style menu item offered in varieties such as Pepperoni, Buffalo Chicken, Pepperoni & Sausage, and Chicken Bacon Ranch. Marco’s continues to feature Pizzoli prominently in its 2026 promotional menu.
Pizza Bowls
Pizza Bowls provide pizza toppings, sauce, cheese, and other ingredients without a traditional pizza crust. They are part of Marco’s current menu and are included in certain promotional bundles.
Calzones
Marco’s offers calzones made with house-made dough and savory fillings. Current menu examples include Chicken Classico and All Meat varieties.
Subs
The menu includes oven-baked subs such as Chicken Club and Steak & Cheese. Sub options typically combine meat, cheese, vegetables, sauces, and other ingredients on toasted bread.
CheezyBread
CheezyBread uses Marco’s house-made dough, signature cheese blend, and garlic sauce. It is served with dipping sauces and is available as an appetizer, side, or catering item.
Pepperoni Bread
Marco’s Pepperoni Bread combines house-made dough with shredded pepperoni and cheese. It is currently offered as a shareable bread item in participating restaurants.
Breadsticks
Marco’s breadsticks are made from house dough and finished with garlic sauce and seasoning. They are offered with dipping sauces as a side or appetizer.
Traditional Wings
Marco’s serves oven-baked traditional wings with flavors such as Buffalo, BBQ, Garlic Parmesan, Lemon Pepper, and plain. Flavor availability can vary by restaurant.
Boneless Wings
Boneless wings are also offered in sauces including Buffalo, BBQ, and Garlic Parmesan. Customers can order plain boneless wings with sauce on the side as well.
Salads
Current salad options include Italian Chef, Garden Salad, Greek Salad, and Chicken Caesar. These products can be ordered individually or as additions to group and catering meals.
CinnaSquares
CinnaSquares are a dessert made from baked pastry or dough finished with cinnamon and sugar and served with icing. They are also offered as part of Marco’s catering selection.
Double Chocolate Brownie
Marco’s currently offers a brownie made with Ghirardelli chocolate and chocolate sauce. It is available as a shareable dessert at participating locations.
Chocolate CinnaSquares
Chocolate CinnaSquares combine Marco’s cinnamon-sugar dessert style with Ghirardelli chocolate sauce. They are part of the current dessert menu.
Catering
Marco’s catering service supports birthdays, meetings, workplace events, schools, and larger gatherings. Catering options can include pizzas, subs, wings, salads, CheezyBread, and desserts.
Delivery
Participating Marco’s restaurants offer delivery directly or through supported ordering channels. Delivery fees, minimum order amounts, service areas, and availability vary by location.
Carryout
Customers can place orders online and select a local restaurant for carryout. Pickup is available at participating locations and often provides a lower-cost alternative to delivery.
Online Ordering
Customers can order directly through:
The ordering system provides access to pizzas, subs, wings, sides, desserts, catering, offers, and local store information.
My Rewards
Marco’s operates a loyalty program called My Rewards. Effective April 27, 2026, members earn one point per dollar and receive a $5 reward certificate after reaching 50 points.
Birthday Reward
Members who provide their birthday during My Rewards registration can receive an offer for a free small one-topping pizza for their birthday, subject to current program terms.
Gift Cards
Marco’s offers gift cards and eGift cards for eligible restaurant purchases. Current gift-card support is available at 1-833-960-0228 for customers with an existing card.
Franchise Opportunities
Marco’s actively franchises new restaurants in U.S. and international markets. Current franchise materials report 1,200+ locations and offer development opportunities for both single and multi-unit operators.
Multi-Unit Franchise Development
Marco’s offers development programs for operators interested in opening multiple restaurants. Its 2026 program includes qualified royalty incentives, including potential 0% royalties for the first six months after eligible new store openings.
Marco’s Pizza Corporate Phone Numbers
Marco’s public contact structure is relatively decentralized. Many restaurant issues are handled locally, while franchise, privacy, legal, and gift-card matters have specialized contacts.
Corporate Phone Number
Marco’s does not prominently publish a traditional general-public corporate switchboard.
Verified legal/privacy contact:
1-833-509-0285.
Corporate Headquarters Number
No separate universal headquarters switchboard is prominently listed for consumer use.
Headquarters Number
For legal/privacy matters:
1-833-509-0285
Corporate Office Number
1-833-509-0285
This should be treated as a privacy/legal contact rather than ordinary restaurant support.
Customer Service Number
Marco’s does not currently publish one universal consumer Customer Service phone number.
Use the local restaurant or:
https://www.marcos.com/customer-contact-center/
Customer Support Number
There is no single verified nationwide consumer support number prominently listed.
Local Restaurant Number
Individual Marco’s restaurants publish their own local numbers.
Customers should use the official location and ordering system:
Gift Card Support Number
1-833-960-0228
Customers should have the gift-card number available before calling.
Privacy Number
1-833-509-0285
Privacy Email
Franchise Development Number
Current 2026 development contact:
419-279-5795
Current contact:
Brad Smith
Email:
Additional Franchise Information Number
Marco’s franchise site also publishes:
1-800-MARCOS-1
for franchise-development inquiries.
Historic Franchise Sales Number
866-731-8209
This number appeared in earlier official franchise materials and should be treated as a prior franchise-development contact rather than the primary 2026 contact.
Billing Number
Marco’s does not publish one universal Billing Department number.
Payment disputes should generally begin with the restaurant that processed the transaction or the digital/payment provider used.
Delivery Support Number
No nationwide delivery-support phone is prominently listed.
Customers should contact the local Marco’s store or third-party delivery platform involved.
Sales Number
Restaurant purchases are handled through stores and online ordering.
Franchise development:
419-279-5795
Regional Office Number
Marco’s does not publish one universal regional-office number.
Branch Office Number
Individual restaurants maintain local telephone numbers.
International Number
Marco’s has international operations, but no single universal international Customer Service number is published.
Emergency / After-Hours Number
Marco’s does not publish a national emergency corporate number.
Immediate medical, police, or fire emergencies should be reported to local emergency services and restaurant management.
Investor Relations Number
Not applicable.
Marco’s Pizza is privately held.
Media / Press Number
Marco’s does not prominently publish a permanent universal press number on its main consumer site.
Current corporate/franchise releases generally identify specific media or development contacts according to the announcement.
Copyright / Legal Number
1-833-509-0285
Legal Email
Formal copyright and legal notices can be directed to Marco’s Legal Department.
Human Resources Number
Marco’s does not publish one universal public HR number.
Careers:
https://www.marcos.com/join-our-team/
Reservations / Booking Number
Not applicable for normal restaurant service.
Catering orders and large orders should be coordinated with the participating restaurant.
How to Reach a Real Person at Marco’s Pizza
For an ordinary order problem, the fastest way to reach a real person is to call the Marco’s Pizza location that prepared or delivered the order. Have your store location, order number, date, receipt, delivery information, and a short explanation of the issue ready. Individual franchisees operate many Marco’s restaurants, so local management usually handles missing items, quality concerns, refunds, staff complaints, and delivery issues.
If the restaurant cannot resolve the problem, submit your feedback through Marco’s Customer Contact Center. Gift-card concerns can use 1-833-960-0228, while privacy-related issues use 1-833-509-0285. For franchise-development matters, the current 2026 contact is 419-279-5795.
Marco’s Pizza Headquarters & Corporate Office Address
Marco’s current corporate address is:
Marco’s Franchising, LLC
5252 Monroe St.
Toledo, OH 43623
United States
Current Marco’s Terms of Use identify this location for Marco’s Franchising, LLC.
Toledo Corporate Headquarters
Marco’s Franchising, LLC
5252 Monroe St.
Toledo, OH 43623
United States
Marco’s continues to describe itself as headquartered in Toledo, Ohio.
Current Co-CEO and Chairman
Jack Butorac
Current Marco’s leadership materials identify him as:
Chairman & Co-CEO.
Current Co-CEO and President
Tony Libardi
Current Marco’s leadership materials identify him as:
Co-CEO & President.
Current Chief Operating Officer
John Meyers
He currently serves as:
Executive Vice President & Chief Operating Officer.
Founder
Pasquale “Pat” Giammarco
Marco’s was founded in:
1978
after Giammarco brought his Italian culinary background into the Toledo pizza market.
Current Location Scale
Marco’s current franchise site reports:
1,200+ locations
across domestic and international markets.
2026 Growth Plan
Marco’s entered 2026 targeting:
80+ new store openings
following more than 60 openings during 2025.
International Scale
Recent official materials report:
66 international locations
across:
The Bahamas
Puerto Rico
Mexico.
Orlando Operations Center of Excellence
Marco’s announced a new:
Operations Center of Excellence
at:
222 South Orange Avenue
Orlando, FL
The approximately 14,030-square-foot facility is intended to function as a corporate office, franchisee training center, and operational hub. Construction was underway in June 2026, with opening planned for fall 2026.
National Headquarters Status
The new Orlando facility is an extension of Marco’s Toledo headquarters, not a replacement for the Toledo national headquarters.
Marco’s official announcement explicitly describes the Orlando center as an extension of the company’s headquarters in Toledo.
Ownership
Marco’s Pizza is privately held.
It does not issue publicly traded corporate stock and therefore does not have a conventional public-company Investor Relations function.
How to File a Complaint Against Marco’s Pizza
Customers filing a complaint against Marco’s should first identify the restaurant involved and gather the order number, receipt, date and time, product details, photographs where relevant, delivery records, and previous conversations with store employees. Because many Marco’s restaurants are independently owned and operated franchises, local restaurant management normally handles the first stage of consumer complaints.
Step 1: Contact the Marco’s Pizza Restaurant
Begin by calling the restaurant that prepared or delivered your order and ask for the manager on duty. Explain whether the complaint involves incorrect food, missing products, food quality, delivery, pricing, an employee interaction, or another concern. Provide the receipt and order number where available and clearly state the resolution you are requesting. Give local management an opportunity to investigate the transaction. Keep the manager’s name and the date of the conversation.
Step 2: Request Franchise or General Manager Review
If the first manager does not resolve the issue, ask to speak with the General Manager or franchise operator. Many Marco’s locations are independently owned, so the franchise owner or senior local manager may have authority over refunds, employee concerns, store policy, or service corrections. Provide the same order information and explain what was already discussed. Keep a record of any promised follow-up and the names of the people involved.
Step 3: Submit Feedback Through Marco’s Customer Contact Center
If the local restaurant cannot resolve the complaint, use the official Marco’s Customer Contact Center at https://www.marcos.com/customer-contact-center/. Provide the restaurant location, order details, dates, previous manager contacts, and a concise explanation of what remains unresolved. The online form creates a written record and can help route the complaint to the appropriate team. Keep confirmation of the submission and any response you receive.
Step 4: Send Formal Written Correspondence to Marco’s Headquarters
For a serious unresolved corporate issue, written correspondence can be sent to Marco’s Franchising, LLC, 5252 Monroe St., Toledo, OH 43623. Include your full contact information, restaurant location, order number, previous complaint history, important dates, and a chronological description of the problem. Attach copies rather than original receipts or documents and clearly state the resolution requested. Keep a copy of the letter and proof of mailing or delivery.
Step 5: Use the Appropriate External Complaint Process if Necessary
If a serious complaint remains unresolved, the proper external process depends on the issue. Food-safety or sanitation matters may be reported to local or state health departments, payment disputes can involve the card issuer or payment provider, and general consumer complaints may be directed to the appropriate state Attorney General or consumer-protection office. Privacy complaints should first use Marco’s official privacy contact at 1-833-509-0285 or datainquiry@marcos.com. Keep receipts, photographs, complaint records, and company responses before escalating.
