Express, Inc.
Express, Inc.
Express is an American fashion and apparel brand founded in 1980. It sells men’s and women’s clothing through physical stores, Express Factory Outlet locations, Express.com, and the Express mobile app. Major categories include women’s dresses, tops, denim, workwear, jackets, men’s suits, dress shirts, casual clothing, jeans, accessories, and occasion-based fashion. Current company materials describe Express as a multichannel apparel brand focused on modern, confident, and versatile style.
The most important current corporate change is that the old Express, Inc. public-company structure is no longer the correct operating-company description. After Express filed for Chapter 11 protection in 2024, a joint venture led by WHP Global received court approval to acquire a substantial portion of the retail business. The new platform, now identified as PHOENIX Retail, LLC, operates Express and Bonobos direct-to-consumer commerce in the United States. WHP Global retains a majority interest in the Express brand.
Current 2026 Express careers materials continue to identify Columbus, Ohio as the company’s headquarters and state that Express operates more than 400 retail and outlet stores in the United States and Puerto Rico. The active corporate location used in current legal and employment materials is 1 Express Drive, Columbus, OH 43230.
Express does not prominently publish a separate headquarters switchboard.
For Customer Experience
1-888-397-1980
1-888-397-1980
Also marketed as
1-888-EXP-1980.
PHOENIX Retail, LLC / Express
1 Express Drive
Columbus, OH 43230
United States
Express
1 Express Drive
Columbus, OH 43230
United States
Current 2026 Express legal promotions identify PHOENIX Retail, LLC at this address, and current careers listings describe the location as Columbus Headquarters.
Customer Experience: talk@express.com
Current Express customer-response materials continue to direct complaints and store-experience concerns to this email.
Apparel Retail, Fashion, E-Commerce, Men’s Clothing and Women’s Clothing
1980
A precise current 2026 employee count for PHOENIX Retail is not publicly disclosed.
The 2024 acquisition process was expected to preserve nearly 7,000 jobs, but this should not be treated as a current audited headcount.
400+ retail and outlet stores in the United States and Puerto Rico.
PHOENIX Retail, LLC operates Express and Bonobos in the U.S., while WHP Global holds a majority interest in the Express brand.
Express sells women’s dresses, tops, sweaters, pants, skirts, jackets, jeans, matching sets, workwear, casual apparel, and occasion clothing.
Its assortment is positioned around both everyday fashion and professional or special-event dressing.
The men’s assortment includes suits, blazers, dress shirts, casual shirts, pants, chinos, jeans, sweaters, jackets, polos, and other clothing.
Express emphasizes coordinated outfits that can transition between business, casual, and event settings.
Express sells mini, midi, maxi, work, party, formal, and casual dresses.
The dress category remains one of its major women’s fashion segments, particularly for events, work, and seasonal collections.
Express offers coordinated men’s suits, suit separates, blazers, dress pants, shirts, and accessories.
Products are designed for work, weddings, formal events, and other occasions.
Express sells men’s and women’s jeans in multiple cuts, rises, washes, and fits.
The denim assortment includes casual everyday products as well as trend-focused styles.
Professional apparel includes blazers, trousers, dress shirts, skirts, dresses, and coordinated separates.
These products target customers looking for office-ready outfits that can also be worn outside the workplace.
Express sells coats, jackets, blazers, puffers, leather-inspired pieces, and seasonal outerwear.
Selection changes according to season and fashion cycle.
The accessories assortment can include handbags, jewelry, belts, ties, hats, socks, sunglasses, and other styling items.
Availability varies by store and online collection.
Express Factory Outlet provides value-oriented Express merchandise through outlet stores and online channels.
Outlet policies and product assortment can differ from full-price Express stores.
Express Insider is the brand’s loyalty program.
Members can receive qualifying benefits, personalized promotions, points, and other rewards based on current program rules.
Express offers a branded credit-card program administered by a third-party bank.
Customers should use the card issuer’s account portal for credit-card payments, statements, credit decisions, and formal account disputes.
Customers can purchase Express merchandise directly through Express.com.
Online services include order tracking, shipping, returns, gift cards, account history, and store pickup where available.
Qualifying purchases can be arranged for store pickup.
Availability depends on current inventory, selected store, product, and order status.
Express sells physical and electronic gift cards for eligible purchases.
Gift-card terms are governed separately from ordinary merchandise-return rules.
The Express mobile app provides shopping, account, loyalty, promotional, and order-related functionality.
Current company materials identify the app as part of the Express direct-to-consumer platform.
Express does not prominently publish a separate public corporate switchboard.
For general Customer Experience routing:
1-888-397-1980
1-888-397-1980
No separate verified public corporate-office line is prominently listed.
1-888-397-1980
1-888-397-1980
1-888-397-1980
Express states that orders can also be placed by phone at this number.
1-888-397-1980
Select the option for Store Experience when available.
talk@express.com.
1-800-477-8844
Express’s accessibility materials also list
talk@express.com
for accessibility-related customer feedback.
Express does not publish one universal merchandise-billing department number.
Order and payment questions can be directed to:
1-888-397-1980
Credit-card account matters should be handled with the card issuer.
1-888-397-1980
The old Express, Inc. Investor Relations structure is no longer the appropriate current public-company route because PHOENIX Retail is privately operated.
No permanent current media telephone number is prominently published on the Express consumer site.
No universal public HR line is prominently published.
Use
No single universal international customer-service number is prominently published.
International orders must currently be placed online where supported.
For order, shipping, return, store, loyalty, or online shopping problems, call 1-888-397-1980. Express also offers chat through its Help Center and accepts Customer Experience complaints at talk@express.com. For a complaint about a particular store, current Express responses specifically instruct customers to select the Store Experience option when calling.
Before calling, have the order number, email address, store location, receipt, item number, payment method, and any screenshots or photographs ready. If the issue concerns an in-store interaction, identify the store and date so Customer Experience can route the complaint properly.
For Express Credit Card matters, distinguish between a merchandise problem and a bank-account problem. Express Customer Experience can help with retail issues, but interest, payment processing, credit reporting, account closure, or disputed credit-card transactions may require the card issuer’s dedicated servicing process.
PHOENIX Retail, LLC / Express
1 Express Drive
Columbus, OH 43230
United States
Current 2026 job postings continue to identify this as Columbus Headquarters.
Express Customer Experience
1 Express Drive
Columbus, OH 43230
United States.
The prior publicly traded Express, Inc. entered Chapter 11 restructuring in 2024.
The current U.S. retail operation is run by PHOENIX Retail, LLC, which operates Express and Bonobos, while WHP Global maintains a majority ownership interest in the Express brand.
Express complaints can involve online orders, returns, store employees, damaged merchandise, missing packages, loyalty accounts, promotions, pricing, gift cards, payment problems, accessibility, or Express Credit Card issues. Keep the receipt, order number, item information, store address, payment documentation, screenshots, and previous support messages before escalating.
Call 1-888-397-1980 or use Express chat. Explain the problem and provide the order number, email address, item information, or store location. Ask the representative to record the complaint and provide any available case reference.
For store-specific complaints, select the Store Experience option or email talk@express.com. Returns, delivery, loyalty, online-account, gift-card, and ordering concerns should be routed to the corresponding Customer Experience team. Credit-card account disputes should be directed to the issuing bank when they concern the financial account itself.
If the initial representative does not resolve the matter, request a Customer Experience supervisor or management review. Provide the original case details and clearly state why the first solution was insufficient. For store complaints, identify the location, manager or associate involved, date, and approximate time.
Email talk@express.com or send written correspondence to Customer Experience at 1 Express Drive, Columbus, OH 43230. Include supporting screenshots, photographs, order confirmations, tracking records, or receipts. Written complaints are especially useful when the issue involves repeated contacts or conflicting information.
For a serious unresolved corporate complaint, address correspondence to PHOENIX Retail, LLC / Express, 1 Express Drive, Columbus, OH 43230. Explain the steps already taken, include prior case numbers, and state the specific remedy requested.
Accessibility issues can use the dedicated accessibility contact, while Express Credit Card complaints may require the issuing bank’s formal dispute process. Privacy complaints can be submitted through Express’s privacy-rights process or Customer Service at 1-888-397-1980.
Credit-card or lending issues may fall under the CFPB or the bank’s regulator. Privacy issues may fall under a state privacy regulator or Attorney General. Retail consumer-protection complaints may be handled by the Attorney General or consumer-protection authority in the customer’s state.
Customers with card-payment disputes may contact the card issuer if merchandise was not delivered or a qualifying refund was not processed. General retail complaints can also be submitted to state consumer-protection offices where appropriate.
If the dispute remains unresolved, review the applicable Express Terms, credit-card agreement, promotion rules, or purchase terms for dispute-resolution requirements. Consider independent legal advice for high-value claims or disputes involving statutory rights.
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