Stater Bros. Markets Headquarters & Corporate Office

About Stater Bros. Markets

Stater Bros. Markets is a privately held Southern California supermarket company that operates a large network of neighborhood grocery stores across the region. Its supermarkets provide fresh produce, meat and seafood, bakery items, deli foods, dairy products, frozen foods, pantry staples, beverages, household merchandise, floral products and prepared foods. The company also offers online grocery shopping, pickup and delivery at participating stores, catering services, gift cards and numerous store-level specialty services. Stater Bros. describes itself as a community-focused regional grocer serving Southern California families through more than 170 locations.

Stater Bros. Markets was founded in 1936 by twin brothers Cleo and Leo Stater. The company’s first store opened on August 17, 1936 in Yucaipa, California, after the brothers purchased and converted a small neighborhood market. A second store followed in Redlands the next year, and the business expanded steadily throughout Southern California during the following decades. In 2026, Stater Bros. is celebrating its 90th anniversary, marking nine decades of grocery retail operations in Southern California.

Stater Bros. Markets maintains its corporate headquarters and Store Support Campus at 301 South Tippecanoe Avenue, San Bernardino, California 92408. The company remains privately held and therefore does not operate a traditional public-company Investor Relations department. Its San Bernardino campus connects corporate functions with a major distribution operation that supplies the company’s retail network. Current company career materials confirm that the corporate offices and distribution operations remain based in San Bernardino.

Quick Information

Corporate Phone Number

+1 (909) 733-5000

The corporate number historically and currently associated with Stater Bros. Markets’ San Bernardino headquarters is 909-733-5000. The company’s headquarters address at 301 South Tippecanoe Avenue remains current through its official website and careers resources, while the same corporate number is also reflected in corporate and regulatory records associated with Stater Bros. Markets.

Customer Service Number

1-855-STATERS
1-855-782-8377

Stater Bros. currently publishes 1-855-782-8377 as its Customer Care number. Customers can use this line for store feedback, refunds, grocery-shopping concerns, online-order questions and other customer-service matters. Stater Bros. also directs customers with appropriate issues to its Customer Care team rather than asking them to contact the corporate office directly.

Corporate Office Address

Stater Bros. Markets
301 South Tippecanoe Avenue
San Bernardino, CA 92408
United States

This is the current corporate-office and Store Support Campus address associated with Stater Bros. Markets.

Headquarters Address

Stater Bros. Markets
301 S. Tippecanoe Avenue
San Bernardino, California 92408
United States

The address remains the company’s primary headquarters location and is also used in Stater Bros.’ current website terms and corporate materials.

Email

Customer Care Email: CustomerSupport@staterbros.com

Stater Bros. publishes CustomerSupport@staterbros.com for appropriate customer-service matters, including situations involving catering orders and Customer Care assistance. General customers can also use the company’s official online Contact Us tools.

Industry

Stater Bros. Markets operates in the supermarket, grocery retail, food retail, e-commerce grocery, fresh-food, catering and consumer retail industries. Its business combines traditional full-service supermarkets with digital grocery-ordering capabilities and a vertically supported distribution network.

Founded

1936

Stater Bros. Markets was founded by Cleo and Leo Stater. The first official Stater Bros. market opened in Yucaipa, California on August 17, 1936.

Number of Employees

Stater Bros. Markets does not currently publish a newly audited public-company-style workforce total because it is privately held. Company materials have historically described a workforce of approximately 18,000 teammates, while current career resources continue to describe the organization as a major Southern California employer operating more than 170 locations. Because a precise 2026 employee figure is not prominently published on the current corporate site, an older exact figure should not be presented as though it were a newly reported annual total.

Corporate Office Hours

Stater Bros. Markets does not prominently publish standard public walk-in hours for its San Bernardino corporate headquarters. Customers should use the Customer Care number or online support channels rather than visiting the corporate campus without an appointment. Individual Stater Bros. stores generally operate extended daily hours, although exact hours vary by location.

Website

https://www.staterbros.com/

The official Stater Bros. Markets website provides grocery shopping, weekly promotions, recipes, store information, online ordering, catering, career information and customer-service resources.

Investor Relations

Stater Bros. Markets is a privately held company and does not maintain a traditional public-company Investor Relations website or publicly traded stock ticker. Corporate financial and ownership information is therefore more limited than it would be for an exchange-listed supermarket company.

Careers Page

https://careers.staterbros.com/

The official careers site lists opportunities in retail stores, the Store Support Campus, distribution, transportation and other company functions. Stater Bros. describes its San Bernardino corporate offices as its Store Support Campus and identifies its connected distribution operation as a major part of the company’s Southern California supply chain.

Stater Bros. Markets Products & Services

Grocery Retail

Stater Bros. Markets operates full-service supermarkets that sell packaged groceries, pantry staples, beverages, canned goods, breakfast foods, snacks, household products and other everyday essentials. Its stores are designed to serve as neighborhood grocery destinations for Southern California communities.

Fresh Produce

Stater Bros. stores offer fresh fruits and vegetables, including conventional produce, seasonal items and ready-to-eat selections. Many locations also provide fresh-cut fruit and vegetable products prepared for convenience.

Meat Department

Meat departments are a major part of the Stater Bros. store experience. Stores employ trained meat personnel who assist customers with beef, poultry, pork and other fresh products, while many locations offer custom cutting and specialty meat preparation services.

Seafood

Participating Stater Bros. locations sell fresh and packaged seafood, including fish, shellfish and seasonal specialty items. The company also periodically operates seafood promotional events featuring products such as king crab legs, jumbo shrimp and lobster tails.

Bakery

Stater Bros. supermarkets commonly include bakery departments that prepare breads, cakes, cookies, pastries and other baked goods. Participating stores offer custom cakes and other products for birthdays, celebrations and special events.

Service Deli

The company’s Service Deli departments provide sliced meats, cheeses, prepared foods, sandwiches, hot foods and party trays. Stater Bros. also integrates Service Deli operations with catering and prepared-food offerings in many stores.

Prepared Foods

Stater Bros. offers ready-to-eat and heat-and-serve meal solutions for customers seeking convenient food options. Depending on location, prepared-food selections may include chicken, side dishes, salads, sandwiches, sushi and other meal items.

Catering

Stater Bros. provides catering services through participating stores. Customers can order party trays, bakery items and other prepared-food products for special events, with pickup handled through the selected store’s Bakery or Service Deli department.

Online Grocery Shopping

Customers can shop for groceries online through Stater Bros.’ digital shopping platform. The online service allows customers to select products from participating stores and choose available pickup or delivery options.

Grocery Pickup

Participating Stater Bros. locations allow customers to place grocery orders online and pick them up at the selected store. Availability and pickup procedures vary according to the location and order type.

Grocery Delivery

Delivery is available from participating Stater Bros. stores through the company’s digital grocery-shopping system. Delivery areas, fees, order minimums and availability can vary by location.

Mobile App

The Stater Bros. Markets mobile app allows customers to shop online and access grocery-related tools from compatible mobile devices. Store pages currently promote the mobile app as a way to place grocery orders from home.

Floral Department

Many Stater Bros. stores maintain floral departments that sell bouquets, roses, plants and seasonal arrangements. Store-level floral services and product selection vary by location.

Sushi

Selected locations provide prepared sushi as part of their fresh-food assortment. Certain stores feature dedicated sushi counters offering ready-to-go rolls, hand rolls and other products.

Gift Cards

Stater Bros. offers company gift cards that can be redeemed for eligible food, merchandise and services at Stater Bros. supermarkets. The company also supports larger gift-card orders through specialized customer channels.

Private-Label Products

Stater Bros. sells numerous products under its own private-label brands. These products span categories including meat, breakfast foods, pantry staples, dairy and other grocery merchandise.

Return and Refund Services

Stater Bros. accepts returns for most eligible merchandise purchased at its stores within the applicable return period. The company’s current policy generally allows returns within 30 days, subject to category-specific restrictions and payment-method rules.

Special Ordering

Selected stores provide special ordering for certain products and departments. Customers should contact the applicable store or Customer Care to verify availability before relying on a special order.

Stater Bros. Markets Corporate Phone Numbers

Corporate Phone Number

+1 (909) 733-5000

This is the corporate-office number associated with Stater Bros. Markets at 301 South Tippecanoe Avenue in San Bernardino. Customers with normal retail complaints should generally use Customer Care instead of the corporate switchboard.

Corporate Headquarters Number

+1 (909) 733-5000

The number is associated with the company’s San Bernardino headquarters and Store Support Campus.

Headquarters Number

+1 (909) 733-5000

This number is appropriate for corporate-level matters involving Stater Bros. Markets. Routine grocery and store issues should be routed through Customer Care or the individual store whenever possible.

Corporate Office Number

+1 (909) 733-5000

The corporate office is located at 301 South Tippecanoe Avenue, San Bernardino, CA 92408.

Customer Support Number

1-855-782-8377

This is the company’s primary verified Customer Care number. Stater Bros. presents it as 1-855-STATERS on current customer-facing pages.

Customer Service Number

1-855-782-8377

Customers can use this number for store concerns, refunds, e-commerce issues and other general service matters.

Toll-Free Number

1-855-782-8377

This toll-free number is the most appropriate general customer-facing phone contact for Stater Bros. Markets.

Sales Number

Stater Bros. does not publish one centralized nationwide sales number because its consumer sales are handled through individual supermarkets and its online grocery platform. Business-specific inquiries should be routed through the appropriate department or corporate office.

Support Number

1-855-782-8377

For normal customer issues, this number should be used before contacting the corporate office.

Billing Number

Stater Bros. does not publish a separate universal billing department number for ordinary grocery customers. Refund, payment and online-order issues should be directed to Customer Care at 1-855-782-8377.

Regional Office Number

Stater Bros. does not publish a public directory of separate regional corporate-office numbers. The company’s primary corporate administration is centralized in San Bernardino, while store management handles local operational matters.

Branch Office Number

Each Stater Bros. supermarket has its own local telephone number. Customers can use the official store locator to identify the correct phone number for the individual store involved.

Local Office Number

For the San Bernardino headquarters, the corporate number is 909-733-5000. Individual retail stores use separate local numbers that should not be confused with the corporate office.

International Number

Not applicable for ordinary customer service. Stater Bros. Markets is a Southern California regional grocery retailer and does not operate an international supermarket network.

Emergency / After-Hours Number

Stater Bros. does not publish a separate companywide corporate emergency or after-hours hotline. For an immediate store safety emergency, customers should contact the individual store or appropriate emergency services.

Investor Relations Number

Not applicable. Stater Bros. Markets is privately held and does not maintain a traditional public-company Investor Relations telephone line.

Media / Press Number

Stater Bros. does not prominently publish a permanent general press hotline on its primary customer-service pages. Media inquiries should be routed through the corporate office or current corporate communications contact listed in the latest Stater Bros. press material.

Human Resources (HR) Number

Stater Bros. does not prominently publish one universal public HR number for all external applicants. Candidates should use the official careers portal, while appropriate corporate matters can be routed through 909-733-5000.

Reservations / Booking Number

Not applicable in the traditional hospitality sense. Stater Bros. does not operate a hotel or restaurant reservation service, although customers can place catering and grocery orders through the company’s digital ordering channels.

Gift Card Number

Current Stater Bros. materials have provided dedicated assistance for gift-card ordering. Customers should verify the current gift-card process through the official website or Customer Care before placing a large corporate or organizational order.

How to Reach a Real Person at Stater Bros. Markets

For a normal store, product, refund, online grocery or customer-experience concern, call 1-855-STATERS (1-855-782-8377). This line connects customers with the Stater Bros. Customer Care team, which supports both physical-store and e-commerce customers. Customers can also email CustomerSupport@staterbros.com for appropriate service matters. Have the store location, receipt, transaction date, product information and online-order details available so the representative can identify the issue efficiently.

If the problem involves a specific store, speaking with the store manager first can help resolve the issue quickly. If Customer Care and store management cannot resolve a broader matter, customers may then contact the San Bernardino corporate office at 909-733-5000. Corporate headquarters should generally be treated as an escalation channel rather than the first destination for routine refunds or grocery-order questions.

Stater Bros. Markets Headquarters & Corporate Office Address

Current Stater Bros. Markets Headquarters

Stater Bros. Markets
301 South Tippecanoe Avenue
San Bernardino, CA 92408
United States

The company’s current website terms and career resources continue to identify this San Bernardino location as the center of its corporate operations.

Corporate Office Address

301 S. Tippecanoe Avenue
San Bernardino, California 92408
United States

This address is used for the company’s Store Support Campus and general corporate operations.

Corporate Mailing Address

Stater Bros. has historically used:

P.O. Box 150
San Bernardino, CA 92402 / 92408 area
United States

Because P.O. Box formatting has varied across older documents, customers sending important correspondence should confirm the current mailing instructions with Customer Care before mailing time-sensitive documents.

Store Support Campus

Stater Bros. refers to its San Bernardino corporate-office operation as the Store Support Campus. Corporate departments support retail operations, e-commerce, human resources, merchandising, technology, procurement, marketing and other business functions from this location.

Distribution Center

Stater Bros. operates a major distribution center connected to its San Bernardino corporate operations. The company’s careers site describes the distribution center as the hub that supplies its Southern California retail network and states that the facility operates 24 hours a day, seven days a week.

Information Technology Correspondence

For matters specifically addressed to Information Technology, the company’s Terms of Use provide:

Stater Bros. Corporate Office
301 South Tippecanoe Avenue
San Bernardino, CA 92408
Attention: Information Technology

This specialized address should not replace Customer Care for ordinary grocery complaints.

Historical First Store

The first Stater Bros. market opened in Yucaipa, California in 1936. Yucaipa is therefore the company’s historical founding location, while San Bernardino is the current corporate headquarters.

How to File a Complaint Against Stater Bros. Markets

Customers experiencing a problem involving a Stater Bros. store, product, employee interaction, refund, catering order, digital grocery order or another service should gather the receipt, store location, transaction date and any other relevant documentation before filing the complaint.

Step 1: Speak With the Store Team

For a store-level issue, begin by speaking with an employee at the location where the problem occurred. Clearly explain the concern and provide the receipt or order details so the store can determine whether the issue can be corrected immediately.

Step 2: Ask for the Store Manager

If the issue cannot be resolved by the first employee, ask to speak with the store manager or the appropriate department manager. Store management can often resolve product-quality, employee-service, pricing and transaction concerns without requiring corporate escalation.

Step 3: Contact Stater Bros. Customer Care

Call 1-855-STATERS (1-855-782-8377) and explain the problem. Provide the store location, date, receipt details and the steps already taken at store level. Stater Bros. identifies Customer Care as the department that handles customer feedback across both stores and e-commerce.

Step 4: Email Customer Support

Customers can email CustomerSupport@staterbros.com for appropriate customer-service issues. Include enough information to identify the transaction, but avoid sending unnecessary payment-card or sensitive personal information through ordinary email.

Step 5: Follow the Return Policy When Applicable

If the complaint involves a return or refund, review Stater Bros.’ current return policy. Most eligible products may be returned within the applicable 30-day window, while special rules apply to categories such as EBT/SNAP, WIC purchases, baby formula, gift cards, alcohol and perishable merchandise.

Step 6: Keep Complete Documentation

Retain the receipt, photographs, order confirmation, emails and any case information provided by Customer Care. Keeping clear records makes it easier to follow up if the issue is not resolved during the first contact.

Step 7: Follow Up With Customer Care

If the first response does not resolve the complaint, contact Customer Care again and provide the previous case information. Explain which part of the problem remains unresolved and what resolution you are requesting.

Step 8: Contact the Corporate Office When Appropriate

For a broader unresolved corporate matter, contact:

Stater Bros. Markets
301 South Tippecanoe Avenue
San Bernardino, CA 92408
United States

Corporate Phone: 909-733-5000

Routine grocery, refund and store complaints should generally go through Customer Care first.

Step 9: Preserve Product Evidence When Necessary

If the complaint involves food quality, contamination, damaged packaging or another product-safety issue, keep the product, packaging, receipt and photographs when it is safe to do so. This information can help the store or Customer Care investigate the incident.

Step 10: Consider an Appropriate External Complaint Process

If a serious food-safety, consumer, payment or other regulated issue remains unresolved, customers may consider the applicable local or state consumer-protection, health or payment-dispute process. Keep all documentation showing the attempts already made with Stater Bros. Markets before escalating externally.