Donatos Pizza
Donatos Pizza is an American pizza restaurant and franchise company headquartered in the Columbus, Ohio area. The company was founded in 1963 by Jim Grote, who purchased a small pizza shop in Columbus for $1,300 while he was still a student at The Ohio State University. Donatos grew from that single neighborhood restaurant into a nationally recognized pizza brand built around its Edge to Edge® topping philosophy and family-oriented company culture.
Donatos remains closely connected to the Grote family. Founder Jim Grote’s daughter, Jane Grote, currently serves as Executive Chairwoman and Chief Purpose Officer, while Kevin King serves as Chief Executive Officer and President. Donatos briefly became part of McDonald’s Corporation beginning in 1999, but the Grote family bought the business back in 2003, restoring it to family ownership.
The company operates traditional company-owned and franchised restaurants while also extending the Donatos brand through non-traditional partnerships, including selected Red Robin restaurants and other venues. Current Donatos franchise materials describe the brand as operating more than 400 locations across the United States when these channels are combined.
Donatos does not prominently publish a separate general-public corporate headquarters switchboard.
Current official corporate/franchise contact:
844-455-0689
Donatos does not currently promote one universal consumer Customer Service phone number across all restaurants.
Customers should generally contact their local Donatos restaurant or use the company’s online contact channels.
Donatos Pizza
935 Taylor Station Road
Columbus, OH 43230
United States
Donatos Pizza
935 Taylor Station Road
Columbus, OH 43230
United States
Current Donatos franchise and leadership materials continue to publish this Columbus address.
General / Accessibility: info@donatos.com
Donatos also uses local store and online support channels for consumer questions.
Pizza Restaurants, Quick-Service Restaurants, Franchising, Foodservice and Restaurant Technology
1963
Jim Grote
Donatos was founded in Columbus, Ohio, when Jim Grote purchased the original pizza shop.
Kevin King
Kevin King currently serves as:
Chief Executive Officer and President.
Jane Grote
Jane Grote serves as:
Executive Chairwoman and Chief Purpose Officer.
Privately held and family owned
The Grote family regained ownership of Donatos after buying the company back from McDonald’s in 2003.
400+ locations across the United States
This current brand figure includes traditional restaurants and partnership/non-traditional locations.
Donatos does not currently publish a precise company-wide employee total in its main corporate or franchise materials.
Because the company is privately held and includes franchised locations, restaurant employment is spread across both corporate and independently operated businesses.
Donatos does not publish standard public walk-in hours for its corporate office.
Business visitors should arrange an appointment before visiting the Columbus headquarters.
Not applicable in the conventional public-company sense.
Donatos Pizza is privately held and does not maintain a public shareholder Investor Relations department.
Donatos hires for restaurant operations, delivery, restaurant management, bakery operations, technology, marketing, finance, franchising, people services, and Home Office positions.
Donatos is best known for Edge to Edge® pizza, but its menu and business model also include subs, wings, salads, appetizers, desserts, delivery, catering, loyalty rewards, franchising, and non-traditional restaurant concepts.
Donatos’ signature pizza style places toppings across the pizza from edge to edge rather than concentrating them near the center. The brand emphasizes visible toppings, smoked provolone cheese, and rectangular party-cut slices.
The classic Donatos pepperoni pizza is one of the company’s most recognizable products. Donatos states that a large pepperoni pizza uses approximately 100 pieces of pepperoni spread across the pizza.
Donatos offers specialty pizzas featuring combinations of meats, cheeses, vegetables, sauces, and premium toppings. Menu availability can vary by market and seasonal promotion.
Customers can customize pizzas by selecting crust, sauce, cheese, protein, and vegetable toppings. Available combinations vary by restaurant and current menu configuration.
Donatos is especially associated with its thin-crust pizza format. The crust supports the company’s Edge to Edge topping approach and rectangular party-cut presentation.
Participating restaurants also offer hand-tossed crust options for customers who prefer a thicker, softer pizza base. Availability may differ by restaurant.
Donatos has offered gluten-free crust and specialized gluten-free products. Customers with allergies or celiac disease should review current allergen guidance because restaurant kitchens can involve cross-contact.
Donatos offers oven-baked subs with meat, cheese, sauce, and other fillings. Sub selections can include chicken, meatball, and other restaurant-specific varieties.
Steak hoagies are part of the Donatos sandwich offering in participating markets. These can be served with sauces and toppings depending on the selected menu item.
Donatos sells traditional and boneless chicken wings with multiple sauces and dry rubs. Options have included hot, mild, barbecue, sweet chili, garlic, and other flavors.
The menu includes entrée and side salads with vegetables, cheese, meats, and various dressings. Available recipes can include Italian-style and chicken-based salads.
Donatos offers Italian-style garlic breadsticks as an appetizer or side. They are typically served with marinara sauce.
Asiago cheese bread is another Donatos side item featuring bread topped with cheese and seasoning. It can be paired with pizza, wings, or other menu products.
Family-recipe meatballs are offered as part of selected Donatos menu items and appetizers. They also appear in certain subs and other Italian-inspired products.
Dessert options can include cookies, brownies, cinnamon bread, and other sweet items. Product availability can vary by store and promotional period.
Donatos restaurants sell soft drinks, tea, and other beverages to accompany dine-in, carryout, and delivery orders.
Participating Donatos restaurants provide delivery directly or through approved digital delivery channels. Delivery area, minimum order, fees, and operating hours vary by store.
Customers can place orders online, by app, or through their local restaurant for carryout. Pickup remains a major service channel across Donatos restaurants.
Many Donatos locations offer dine-in seating. Restaurant size and dining-room availability differ across traditional and non-traditional locations.
Customers can place digital orders at:
The online ordering platform allows customers to select a restaurant, menu items, pickup or delivery method, and qualifying promotions.
Donatos operates a digital rewards program through its website and ordering system. Members can sign in to manage qualifying rewards, offers, and purchase activity.
Participating Donatos restaurants provide catering and large-order options for meetings, parties, workplaces, schools, and community events.
Donatos has historically supported fundraising programs that allow schools, nonprofits, and community organizations to generate donations through restaurant purchases and special events.
Donatos offers franchise opportunities for qualified restaurant operators and investors.
Current franchise contact:
844-455-0689
Franchise information:
https://www.donatospizzafranchise.com/
Donatos extends its brand through non-traditional settings and restaurant partnerships. These include selected Red Robin restaurants and other venues that offer Donatos pizza without operating as a full traditional Donatos store.
Donatos has also experimented with automated restaurant technology. In 2025, the company announced a fully autonomous pizza restaurant at John Glenn Columbus International Airport using robotic restaurant technology developed with Appetronix and Agápe Automation.
Donatos publishes relatively few centralized telephone numbers, and many consumer concerns should be handled directly by the restaurant involved.
Current public corporate/franchise contact:
844-455-0689.
844-455-0689
This number is currently displayed alongside the Columbus corporate address on Donatos franchise materials.
844-455-0689
844-455-0689
Donatos does not prominently publish a separate universal consumer Customer Service number.
Customers should contact their local restaurant or use Donatos’ online channels.
For general company routing:
844-455-0689
However, routine order issues are generally better handled by the local Donatos store.
844-455-0689
This is the primary current phone number published by Donatos Pizza Franchising.
844-455-0689
Donatos publishes this number for accessibility questions concerning its franchise website.
844-455-0689
No single nationwide order-support number is prominently listed.
Customers should contact the restaurant that received or prepared the order.
Delivery-related issues should usually be directed to the restaurant involved or the third-party delivery provider used for the transaction.
Donatos does not publish a separate universal Billing Department number.
Payment issues should normally be handled by the restaurant or payment platform connected with the order.
Donatos does not operate a conventional consumer Sales Department.
Franchise development inquiries can use:
844-455-0689
Donatos does not publish one universal regional-office number.
Individual Donatos restaurants have their own local telephone numbers.
Customers can locate their restaurant through:
Donatos primarily operates in the United States and does not publish one universal international consumer number.
Donatos does not publish a nationwide corporate emergency line.
For immediate police, fire, or medical emergencies at a restaurant, contact local emergency services and restaurant management.
Not applicable.
Donatos is privately held.
Donatos does not prominently publish one permanent universal media telephone number on its main consumer site.
Corporate and franchise communications can begin through the Home Office or official franchise contact.
Donatos does not publish one universal public HR number for every applicant.
Careers:
Not generally applicable.
Group orders, catering, and restaurant-specific events should be coordinated with the applicable location.
For a problem involving a specific order, delivery, restaurant employee, refund, food quality, or missing item, the best first step is to contact the Donatos restaurant where the transaction occurred. Have the restaurant location, order number, receipt, transaction date, delivery details, and a clear description of the issue available. Local managers are typically in the best position to review orders and authorize store-level corrections.
For corporate or accessibility matters, Donatos currently publishes 844-455-0689 and info@donatos.com with its Columbus Home Office. If the complaint cannot be resolved locally, provide the restaurant location, previous contact history, receipt details, and the resolution you are requesting when escalating.
Donatos Pizza’s current corporate address is:
Donatos Pizza
935 Taylor Station Road
Columbus, OH 43230
United States
Current Donatos franchise materials and leadership pages continue to publish this address.
935 Taylor Station Road
Columbus, OH 43230
United States
This location supports company leadership, franchise development, operations, marketing, technology, training, people services, finance, and other Home Office functions.
Kevin King
Kevin King serves as:
Chief Executive Officer
and:
President
of Donatos Pizza.
Jane Grote
Jane Grote is a member of the founding family and currently serves as:
Executive Chairwoman
and:
Chief Purpose Officer.
Jim Grote
Jim Grote founded Donatos in:
1963
in Columbus, Ohio.
Donatos is:
Privately held
and:
Family owned
The Grote family bought the company back after its period of McDonald’s ownership.
McDonald’s Corporation acquired Donatos in:
1999
The Grote family later bought the company back in:
2003
Jane Grote played a major role in the decision and subsequent business turnaround.
Current 2026 Donatos franchise materials state that Donatos operates:
400+ locations across the United States
when traditional restaurants and partnership locations are combined.
A 2025 Donatos franchise update described:
175+ traditional stores nationwide
plus:
nearly 300 non-traditional locations
including selected Red Robin restaurants.
Donatos continues to expand through franchising, development agreements, and non-traditional partnerships.
Texas is a major current growth market, with the company planning additional development around Dallas-Fort Worth and Houston.
Phone: 844-455-0689
Address: 935 Taylor Station Road, Columbus, OH 43230.
Customers who have a complaint involving an incorrect order, delivery delay, food quality, refund, restaurant cleanliness, employee interaction, loyalty account, catering order, or another Donatos service should collect the relevant information before contacting the company. Keep the receipt, order confirmation, restaurant address, order date and time, photographs where appropriate, delivery information, and records of any earlier conversation with store employees.
Start by calling or visiting the Donatos location where the issue occurred and ask to speak with the manager on duty. Provide your receipt, order number, date and time of purchase, and details of the problem. If the complaint concerns incorrect or missing food, product quality, delivery, or service, explain exactly what happened and what resolution you are requesting. Give the local manager an opportunity to investigate the transaction. Keep the manager’s name and the date of the conversation.
If the first manager cannot resolve the complaint, ask whether the matter can be escalated to the General Manager, franchise operator, or appropriate restaurant leadership. Explain what was already offered or discussed and identify what remains unresolved. For a franchised restaurant, local ownership may have direct authority over refunds, employee issues, or service decisions. Keep your receipt and all supporting records available. Document any additional promises or follow-up dates provided.
If the restaurant-level process does not resolve the issue, contact Donatos at 844-455-0689 or info@donatos.com. Provide the restaurant location, order details, dates, previous manager contacts, and a concise explanation of the complaint. Clearly state the resolution you are seeking and attach photographs or receipts when appropriate. Keep copies of all emails and notes from phone conversations.
For a serious unresolved complaint, written correspondence can be sent to Donatos Pizza, 935 Taylor Station Road, Columbus, OH 43230. Include your full contact information, restaurant location, order or transaction details, previous complaint history, important dates, and a chronological explanation of what happened. Attach copies rather than original receipts or evidence. Clearly state the outcome you are requesting and keep proof that the letter was delivered.
If a serious matter remains unresolved, the appropriate external process depends on the type of complaint. Food-safety or sanitation concerns may be reported to the local or state health department, while payment-card disputes can involve the card issuer or payment provider. General consumer complaints can potentially be submitted to the appropriate state Attorney General or consumer-protection agency. Keep receipts, photographs, order confirmations, complaint records, and Donatos responses before escalating externally.
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