Bath & Body Works Headquarters & Corporate Office

 

About Bath & Body Works

Bath & Body Works, Inc. is one of America’s most iconic specialty retail brands, known worldwide for its extensive collection of body care products, home fragrances, candles, soaps, and hand sanitizers. Founded in 1990 in New Albany, Ohio by Roy Raymond and later developed under Les Wexner’s L Brands, Bath & Body Works grew from a single store concept into a retail powerhouse with over 1,800 retail locations across the United States, Canada, and international franchise markets spanning six continents. The company is publicly traded on the New York Stock Exchange under the ticker symbol BBWI and is headquartered in Columbus, Ohio. Bath & Body Works was led by Chief Executive Officer Daniel Heaf, who was appointed CEO in May 2025, succeeding Gina Boswell. A former Nike Chief Strategy and Transformation Officer, Heaf has introduced a new strategic initiative called the Consumer First Formula aimed at reigniting growth, including a planned launch on Amazon in 2026. In fiscal year 2024, Bath & Body Works reported total net sales of $7.31 billion.

Quick Information

Industry

Specialty Retail — Personal Care & Home Fragrance

Founded

1990, New Albany, Ohio

Number of Employees

Approximately 68,000 employees across stores, distribution centers, and corporate offices

Corporate Office Hours

Monday to Friday, 8:00 AM – 5:00 PM Eastern Time. Customer care lines have extended hours. Closed on major U.S. federal holidays for corporate staff.

Email

cs@bathandbodyworks.com

Website

www.bathandbodyworks.com

Contact Page

customercare.bathandbodyworks.com

Careers Page

www.bbwinc.com/careers

Products & Services

Bath & Body Works offers an expansive and ever-evolving lineup of fragrance-driven personal care and home products, with the majority of items sold under its own proprietary brand. Their full range of products and services includes:

• Body Care — body lotions, body creams, body washes, body scrubs, and body mists across hundreds of signature fragrances
• Hand Soaps & Sanitizers — foaming and gel hand soaps, hand sanitizers, and hand creams in countless scents
• Candles — three-wick and single-wick scented candles, one of the brand’s most beloved product categories
• Home Fragrance — wallflowers plug-in diffusers, room sprays, car fresheners, and fragrance refills
• Shower Gels & Scrubs — exfoliating scrubs, daily shower gels, and aromatherapy shower steamers
• Men’s Grooming — body washes, lotions, and colognes designed for men
• Hair Care — shampoos, conditioners, and hair treatments featuring signature scents
• Lip Care — lip glosses, lip balms, and lip scrubs
• Accessories — soap dispensers, loofah sponges, bath accessories, and gift sets
• Seasonal & Holiday Collections — limited-edition seasonal products including holiday candles, gift sets, and winter care products
• My Bath & Body Works Rewards — a loyalty program offering members 1 point per $1 spent, birthday gifts, and exclusive member perks
• Gift Cards — physical and digital gift cards available for all occasions
• Online Shopping & Same-Day Delivery — full product catalog at bathandbodyworks.com with free shipping on qualifying orders, same-day delivery, and curbside pickup

Corporate Phone Numbers

Online Orders & Shopping Support

1-800-756-5005 — main customer care line for all BathandBodyWorks.com orders, shipping, delivery, returns, and account inquiries. Available Monday through Friday, 7:00 AM to 11:00 PM ET, and Saturday through Sunday, 9:00 AM to 6:00 PM ET

Store Experience Support

1-800-395-1001 — dedicated line for in-store experience questions, store complaints, employee conduct, and store-related feedback. Available Monday through Friday, 9:00 AM to 7:00 PM ET.

Corporate Investor & Media Line

1-877-832-9272 — main corporate communications and customer relations line available Monday through Friday, 7:00 AM to 11:00 PM ET.

Corporate Office Number

(614) 415-7000 — main Bath & Body Works corporate headquarters line for business, legal, media, investor, and escalated corporate matters. Available Monday through Friday during regular business hours.

Corporate Fax Number

(614) 856-6013 — for sending formal documents, written complaints, or official business correspondence to the corporate team.

How to Reach a Real Person at Bath & Body Works

The fastest way to speak with a live Bath & Body Works representative for online order issues is to call 1-800-756-5005. For in-store complaints, call the dedicated store experience line at 1-800-395-1001. When either automated system answers, listen to the menu and press the option that best matches your concern, or press 0 to attempt to reach a live agent directly. For the shortest wait times, calling on weekday mornings before 10:00 AM ET typically results in the least hold time, as call volumes build significantly later in the day.

You can also connect with a live Bath & Body Works associate through live chat at bathandbodyworks.com/help, which is available during the same hours as phone support and is often faster for order status questions, promotional code issues, and product inquiries. Bath & Body Works is also highly responsive on social media through its official accounts at @bathbodyworks on X (Twitter) and on Facebook, where direct messages are typically acknowledged within a few hours on weekdays.

Bath & Body Works Headquarters & Corporate Office Address

Bath & Body Works, Inc. operates its world headquarters in Columbus, Ohio, located at the Three Limited Parkway address in the northeast Columbus area near Easton Town Center. The company also maintains a major operational campus in Reynoldsburg, Ohio, a suburb of Columbus, where distribution, fulfillment, and some corporate functions are housed. The headquarters serves as home to Bath & Body Works’ executive leadership, merchandising, marketing, design, finance, and global operations teams.

Bath & Body Works, Inc. — World Headquarters

Three Limited Parkway
Columbus, Ohio 43230
United States

Bath & Body Works Direct, Inc. — Operations & Fulfillment Address

95 West Main Street
New Albany, Ohio 43054
United States

Bath & Body Works Direct, Inc. — Operations & Fulfillment Address

95 West Main Street
New Albany, Ohio 43054
United States

Bath & Body Works, LLC — Corporate Office Address

7 Limited Parkway East
Reynoldsburg, Ohio 43068
United States

For formal written correspondence, legal documents, or escalated written complaints directed to the corporate team, use the Three Limited Parkway headquarters address above. Include your full name, account number or order details, return contact information, and a clear subject line with your correspondence. Written responses typically take 7 to 14 business days.

How to File a Complaint Against Bath & Body Works

Step 1 — Address the Issue at the Store

If your complaint relates to an in-store experience, speak with the store manager directly at the Bath & Body Works location where the issue occurred. Bring your receipt or proof of purchase. Bath & Body Works is widely known for its generous return and exchange policy — the company will accept most returns or exchanges on any product for any reason with or without a receipt, making store-level resolution the fastest and most straightforward option for product-related complaints.

Step 2 — Call Customer Service

If the store cannot resolve your issue, call the appropriate customer care line based on your complaint type. For online orders, call 1-800-756-5005. For store experience issues, call 1-800-395-1001. Have your order number, store location, and a description of your issue ready. Ask the representative to formally log your complaint and request a case reference number before ending the call.

Step 3 — Submit a Complaint via Live Chat or Email

For a written record of your complaint, use live chat at bathandbodyworks.com/help or email cs@bathandbodyworks.com. Include your full name, order or account number, store location if applicable, a detailed description of the issue, and any supporting photos or receipts. Email and contact form responses are typically received within 3 to 5 business days.

Step 4 — Escalate to a Supervisor

If the first representative cannot resolve your complaint, ask to be transferred to a supervisor or the Customer Resolution team. Supervisors have greater authority to approve refunds, replacements, and account credits that frontline agents may not be able to process. Record the supervisor’s name and all commitments made during the call

Step 5 — Contact the Corporate Office Directly

If your complaint remains unresolved after contacting customer service, write a formal complaint letter or call the corporate headquarters at (614) 415-7000 or fax to (614) 856-6013. Mail your formal letter to Bath & Body Works, Inc., Three Limited Parkway, Columbus, Ohio 43230. Document all previous resolution attempts, attach all supporting evidence, and clearly state the outcome you are requesting.

Step 6 — File a BBB Complaint

File a public complaint with the Better Business Bureau at www.bbb.org. Bath & Body Works, Inc. is registered with the BBB and a public complaint typically prompts a faster corporate response within 14 days through the BBB’s mediation process.

Step 7 — File a Complaint With the FTC

If your complaint involves deceptive advertising, misleading promotions, or consumer protection violations, file a formal complaint with the Federal Trade Commission at www.ftc.gov/complaint. The FTC does not resolve individual complaints but uses reports to identify patterns of unlawful business practices