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- Gabe’s
About Gabe’s
Gabe’s, legally associated with Gabriel Brothers, Inc., is a privately held off-price retail company headquartered in Morgantown, West Virginia. The retailer sells name-brand and private-label apparel, footwear, home goods, beauty products, accessories, pantry products, pet merchandise, seasonal items, and other general merchandise at discounted prices. Gabe’s states that customers can find savings of up to 70% off department-store prices.
The business traces its roots to the Gabriel family and opened its first Gabriel Brothers store in 1961 in Morgantown, West Virginia. Over time, the company expanded across the Mid-Atlantic, Midwest, Southeast, and additional markets. Rebranding from Gabriel Brothers to the shorter Gabe’s identity began in 2013.
Gabe’s expanded further in 2023 when it acquired Old Time Pottery, a Tennessee-based home-merchandise chain. Current Gabe’s materials describe a combined network of more than 140 Gabe’s and Old Time Pottery locations across 20 states, supported by six distribution centers, three corporate offices, and 8,000+ employees.
Quick Information
Corporate Phone Number
1-800-458-6546
Gabe’s publishes this number for Customer Service, legal contact, accessibility, Rewards questions, and other general inquiries.
Customer Service Number
1-800-458-6546
Current hours:
Monday to Friday: 8:00 AM to 5:00 PM ET.
Corporate Office Address
Gabriel Brothers, Inc.
55 Scott Avenue
Morgantown, WV 26508
United States
Headquarters Address
Gabe’s / Gabriel Brothers, Inc.
55 Scott Avenue
Morgantown, WV 26508
United States
Gabe’s current Contact, Terms, careers, and corporate materials continue to use this Morgantown address.
Customer Service: customer.service@gabes.net
Media: media@gabes.net
Privacy / Data Rights: DSAR@gabes.net.
Industry
Off-Price Retail, Apparel, Footwear, Home Goods, General Merchandise, Beauty, Pantry, Seasonal Products and Discount Retail
Founded
1961
The first Gabriel Brothers store opened in Morgantown, West Virginia.
Current CEO and President
Jason Mazzola
Current business-profile information identifies Jason Mazzola as Chief Executive Officer and President.
Ownership
Privately held
Warburg Pincus acquired Gabriel Brothers in 2016. Warburg Pincus materials announced the acquisition from Alvarez & Marsal Capital, and Gabe’s remains a privately held retailer.
Number of Stores
Current Gabe’s materials report:
140+ Gabe’s and Old Time Pottery stores
across:
20 states.
Number of Employees
8,000+ employees
Gabe’s current careers page reports this workforce across stores, distribution centers, and corporate offices.
Number of Distribution Centers
6 distribution centers.
Number of Corporate Offices
3 corporate offices.
Corporate Office Hours
Customer Service:
Monday to Friday: 8:00 AM to 5:00 PM ET.
Public walk-in headquarters hours are not prominently published.
Website
Store Locator
https://location.gabesstores.com/
Investor Relations
Not applicable in the conventional public-company sense.
Gabe’s is privately held.
Careers Page
https://gabesstores.com/careers/
Gabe’s recruits for store operations, buying, merchandising, allocation, distribution, marketing, finance, HR, real estate, supply chain, and corporate roles.
Gabe’s Products & Services
Gabe’s is an off-price retailer. Merchandise changes frequently because the company buys discounted, closeout, overstock, and other value-oriented inventory from a range of brands and suppliers.
Women’s Clothing
Gabe’s sells women’s tops, jeans, dresses, activewear, loungewear, outerwear, basics, and seasonal apparel.
Selection changes frequently, and specific brands may vary by store and shipment.
Men’s Clothing
Men’s departments include shirts, pants, jeans, activewear, outerwear, basics, and casual apparel.
Gabe’s emphasizes branded merchandise at prices below traditional department stores.
Kids Clothing
Gabe’s sells clothing for children across multiple age groups.
Products can include school apparel, casual clothing, activewear, sleepwear, jackets, and seasonal merchandise.
Footwear
Footwear departments include shoes for women, men, and children.
Shoppers may find sneakers, boots, sandals, slippers, casual shoes, and seasonal styles.
Home Décor
Gabe’s carries home accessories, décor, decorative accents, seasonal decorations, storage products, and related household merchandise.
The company’s 2023 acquisition of Old Time Pottery expanded the broader home-merchandise assortment.
Furniture
Selected Gabe’s and Old Time Pottery locations offer furniture and larger home products.
Selection can include accent furniture, shelving, chairs, tables, and seasonal pieces.
Rugs
Rugs are a major category within Old Time Pottery and are also increasingly represented across the combined Gabe’s product family.
Sizes, styles, and availability vary by store.
Lighting
Old Time Pottery stores offer lighting products as part of the broader Gabe’s family.
Products can include lamps, decorative lighting, and seasonal lighting.
Beauty Products
Gabe’s sells beauty and personal-care products at discounted prices.
The exact brands and inventory change frequently because of the off-price merchandise model.
Accessories
Accessories include handbags, wallets, jewelry, hats, belts, sunglasses, hair accessories, and other fashion products.
Pantry Products
Gabe’s includes pantry and food-related merchandise within its general-merchandise assortment.
Products vary according to market and available inventory.
Pet Products
Pet merchandise is part of Gabe’s current category mix.
Customers may find pet beds, toys, accessories, feeding products, and other pet essentials.
Seasonal Products
Seasonal décor, holiday products, outdoor items, gifts, and rotating event merchandise are major parts of the Gabe’s and Old Time Pottery shopping experience.
Old Time Pottery
Old Time Pottery became part of the Gabe’s family in April 2023.
The chain specializes heavily in home décor, rugs, furniture, lighting, seasonal merchandise, and other household products.
Unbelievable Rewards
Unbelievable Rewards is Gabe’s customer loyalty program.
Members can earn points from qualifying purchases and receive additional savings and benefits. Program rules are subject to change, and Gabe’s publishes 1-800-458-6546 for membership questions.
Military Discounts
Gabe’s currently offers certain military discount benefits subject to its store policies.
Old Time Pottery promotions and programs may differ from Gabe’s because the two brands continue to have separate operating policies in some areas.
Senior Discounts
Gabe’s offers qualifying senior-discount promotions under its current retail programs.
Availability and exact terms should be confirmed with the local store.
Layaway
Gabe’s provides layaway information through its Customer Service and FAQ channels.
Terms can differ based on item type and current program rules.
Returns
Gabe’s maintains a store-return policy for qualifying merchandise.
Customers should retain receipts and tags and review the current return terms before bringing merchandise back.
Old Time Pottery Returns
Old Time Pottery currently states that merchandise can generally be returned or exchanged with a valid receipt within 30 days of purchase, subject to applicable exclusions.
Store Locator
Customers can find locations and store hours through:
https://location.gabesstores.com/
Current directory results list stores across 20 states.
Gabe’s Corporate Phone Numbers
Corporate Phone Number
1-800-458-6546
Corporate Headquarters Number
1-800-458-6546
Gabe’s does not prominently publish a separate headquarters switchboard distinct from its main Customer Service line.
Headquarters Number
1-800-458-6546
Corporate Office Number
1-800-458-6546
Customer Service Number
1-800-458-6546
Customer Satisfaction Extension
1-800-458-6546, extension 213
Gabe’s Terms identify extension 213 as the Customer Satisfaction voicemail extension.
Customer Service Email
customer.service@gabes.net.
Rewards Support Number
1-800-458-6546
Rewards Support Email
customer.service@gabes.net.
Accessibility Number
1-800-458-6546
Accessibility Email
customer.service@gabes.net.
Privacy Number
1-800-458-6546
Privacy Email
DSAR@gabes.net.
Legal Department Number
1-800-458-6546
Legal address:
Gabriel Brothers, Inc.
Attention: Legal Department
55 Scott Avenue
Morgantown, WV 26508.
Corporate Fax
304-292-3876.
Media Email
media@gabes.net.
Toll-Free Number
1-800-458-6546
Billing Number
Gabe’s does not publish a separate universal Billing Department phone number.
Store transaction concerns should generally begin with the store and then Customer Service.
Sales Number
Gabe’s does not operate a conventional consumer Sales Department phone line.
Purchases are handled through its physical retail locations.
Regional Office Number
Gabe’s does not publish one universal regional-office number.
Local Store Number
Each store has its own local telephone number.
Store Locator:
https://location.gabesstores.com/
International Number
Gabe’s operates primarily in the United States and does not publish one universal international Customer Service line.
Emergency / After-Hours Number
Gabe’s does not publish a national after-hours corporate hotline.
Immediate store emergencies should be reported to local emergency services and store management.
Investor Relations Number
Not applicable.
Gabe’s is privately held.
Human Resources Number
Gabe’s does not prominently publish one universal applicant HR number.
Careers:
https://gabesstores.com/careers/
How to Reach a Real Person at Gabe’s
For ordinary store, return, Rewards, accessibility, or Customer Service questions, call 1-800-458-6546 Monday through Friday from 8:00 AM to 5:00 PM Eastern Time. Customers can also email customer.service@gabes.net. Have the store location, receipt, transaction date, merchandise information, and Rewards account details available when applicable.
For a store-specific complaint, contacting the Store Manager first can usually provide the fastest resolution. If the matter is not resolved locally, contact central Customer Service and provide the store address, manager contact history, receipt information, and the outcome you are requesting.
Gabe’s Headquarters & Corporate Office Address
Gabe’s current headquarters is
Gabriel Brothers, Inc.
55 Scott Avenue
Morgantown, WV 26508
United States
Current Gabe’s contact, legal, privacy, careers, and Rewards materials consistently use this Morgantown address.
Morgantown Corporate Headquarters
55 Scott Avenue
Morgantown, WV 26508
Gabe’s was founded in West Virginia and continues to maintain its primary corporate base in Morgantown.
Current CEO and President
Jason Mazzola
Current business-profile information identifies Mazzola as the company’s CEO and President.
Current Ownership
Gabe’s is privately held.
Warburg Pincus acquired Gabriel Brothers in 2016 from Alvarez & Marsal Capital.
Store Network
Current Gabe’s information reports:
140+ Gabe’s and Old Time Pottery locations
across:
20 states.
Employee Scale
Current careers information reports:
8,000+ employees.
Distribution Center Scale
Current careers information reports:
6 distribution centers.
Corporate Office Scale
Gabe’s reports:
3 corporate offices.
Main Distribution Center Locations
Current Gabe’s recruiting materials identify distribution facilities including:
55 Scott Avenue, Morgantown, WV
1524 Grafton Road, Morgantown, WV
188 Van Kirk Drive, Fairmont, WV
3 Hoult Road, Fairmont, WV
80 Franklin Street, Hepzibah, WV
and:
1801 Prime Parkway, Springfield, OH.
Old Time Pottery Acquisition
Gabe’s acquired Old Time Pottery in:
April 2023
The acquired business had 38 stores in 11 states at the time of the announcement.
Retail Strategy
Gabe’s operates an:
Off-price retail model
with changing inventory and discounts advertised at up to:
70% off department-store prices.
How to File a Complaint Against Gabe’s
Customers filing a complaint about a return, store employee, Rewards account, accessibility issue, pricing, product quality, payment, merchandise, or another Gabe’s experience should keep the store location, receipt, transaction date, photographs where relevant, and details of any earlier conversation with store employees.
Step 1: Contact the Gabe’s Store
Begin with the Gabe’s location where the issue occurred and ask to speak with the Store Manager or manager on duty. Provide the receipt, purchase date, item details, and a clear explanation of the issue. If the complaint involves an employee interaction, return, pricing error, or merchandise condition, explain the resolution you are requesting. Keep the manager’s name and note what action the store offered.
Step 2: Contact Gabe’s Customer Service
If the store does not resolve the issue, call 1-800-458-6546 Monday through Friday from 8:00 AM to 5:00 PM ET or email customer.service@gabes.net. Provide the store location, receipt information, purchase date, prior manager contact, and a concise explanation of what remains unresolved. Customers can also use the online Contact Us form.
Step 3: Use the Appropriate Specialized Channel
Rewards problems can use 1-800-458-6546 or customer.service@gabes.net. Accessibility concerns can use the same phone and email or select “Accessibility Feedback” on the Contact Us form. Privacy requests can use DSAR@gabes.net. Using the correct specialized channel can help the complaint reach the appropriate internal team more quickly.
Step 4: Send Formal Written Correspondence to Gabe’s Headquarters
For a serious unresolved corporate complaint, send written correspondence to Gabriel Brothers, Inc., 55 Scott Avenue, Morgantown, WV 26508. Legal matters can be marked Attention: Legal Department. Include your name, contact details, store location, transaction date, prior complaint history, and copies of receipts or other supporting records. Gabe’s Terms also publish fax number 304-292-3876 and Customer Satisfaction extension 213.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the matter remains unresolved, the proper external route depends on the issue. Payment disputes can involve the card issuer, accessibility complaints may involve applicable disability-rights authorities, and general retail or consumer-protection complaints can be submitted to the appropriate state Attorney General or consumer agency. Privacy complaints can involve relevant state privacy regulators when applicable. Keep receipts, photographs, Customer Service correspondence, and Gabe’s responses before escalating.
