Aldi
ALDI is one of the fastest-growing grocery retailers in the United States, known for a simplified store format, limited product assortment, private-label merchandise, and a strong emphasis on low prices. ALDI U.S. began operations in 1976, when the company opened its first American store in Iowa. Since then, the chain has expanded across much of the country and become a major competitor in the U.S. supermarket industry.
ALDI’s business model focuses on operational efficiency. Stores generally carry a more carefully selected range of products than conventional supermarkets, with a large percentage sold under ALDI-exclusive brands. Customers can shop for fresh produce, meat, dairy, bakery items, frozen foods, pantry staples, household essentials, seasonal merchandise, beverages, and rotating ALDI Finds. The company also offers curbside pickup and grocery delivery through third-party partners in participating markets.
ALDI is undergoing one of the largest expansion programs in its U.S. history. In January 2026, the company announced plans to open more than 180 stores during 2026, which would bring its U.S. footprint to nearly 2,800 stores by the end of the year. ALDI is working toward a goal of approximately 3,200 U.S. stores by the end of 2028.
ALDI U.S. does not prominently publish a universal corporate headquarters telephone number on its current consumer-support website.
Customers are encouraged to use the official ALDI Customer Support and Contact Us channels.
ALDI does not currently publish one universal nationwide Customer Service telephone number for ordinary store complaints and general consumer questions.
Customers should use the official ALDI Customer Support website and Contact Us form.
ALDI Inc.
1200 N. Kirk Road
Batavia, IL 60510
United States
Current ALDI career listings continue to identify 1200 N. Kirk Road in Batavia for national buying, procurement, finance, and other corporate functions.
ALDI Inc.
1200 N. Kirk Road
Batavia, IL 60510
United States
This remains the strongest current verified U.S. headquarters address for ALDI.
ALDI does not publish one general unsecured Customer Service email address for all consumer complaints.
Customers should use the official online Contact Us form.
Grocery Retail, Supermarkets, Discount Retail, Food and Household Products
U.S. operations began in 1976
ALDI’s U.S. business entered the American grocery market in 1976.
ALDI does not currently publish a single precise, current U.S. employee total on its main corporate website that should be treated as an authoritative company-wide figure.
Because ALDI is privately held, workforce reporting is not as standardized as it is for a publicly traded U.S. company.
ALDI announced that it expects to operate nearly 2,800 U.S. stores by the end of 2026.
The company plans to open more than 180 stores during 2026 and is targeting approximately 3,200 stores by the end of 2028.
ALDI does not publish standard public walk-in hours for its Batavia corporate headquarters.
Customers should use the official support form rather than visiting the corporate office without an appointment.
Not applicable in the conventional public-company sense.
ALDI U.S. is privately held and does not trade on a U.S. stock exchange.
Current ALDI career listings show corporate, buying, procurement, finance, warehouse, store, management, and operational opportunities throughout the United States.
ALDI operates primarily as a discount grocery retailer, but its product range covers fresh food, household necessities, seasonal merchandise, limited-time specialty products, and online grocery ordering.
ALDI stores sell a variety of fresh fruits and vegetables.
Products typically include everyday staples as well as seasonal produce.
ALDI offers fresh and frozen meat products.
Selections can include beef, poultry, pork, seafood, and specialty items depending on the store and region.
ALDI carries milk, cheese, yogurt, butter, eggs, cream, and other dairy products.
Many products are sold under ALDI-exclusive brands.
Stores offer bread, rolls, pastries, tortillas, cakes, cookies, and other bakery-related merchandise.
Some locations also carry specialty and seasonal bakery items.
ALDI maintains an extensive frozen-food section.
Products include frozen vegetables, pizzas, prepared meals, desserts, seafood, meat, breakfast foods, and snacks.
Customers can shop for canned goods, pasta, rice, sauces, condiments, cereal, baking products, cooking oils, spices, and other pantry basics.
ALDI offers chips, crackers, nuts, cookies, granola bars, candy, and other snack foods.
Available products can include water, juice, coffee, tea, soft drinks, energy drinks, and other beverages.
Alcohol availability depends on local laws and individual store licensing.
ALDI sells organic products across several categories.
These may include produce, dairy, pantry products, frozen foods, and packaged goods.
ALDI carries selected gluten-free foods under its exclusive brands and other approved labels.
Availability can vary by store.
Customers can purchase paper products, cleaning supplies, laundry products, food storage products, trash bags, and other household necessities.
Selected ALDI stores carry health and personal-care merchandise such as soap, shampoo, dental-care items, skincare products, and over-the-counter household essentials.
ALDI sells diapers, wipes, baby food, snacks, and other products for families with young children.
Pet food, treats, toys, accessories, and other pet-care items are available at many locations.
ALDI Finds are limited-time products sold while supplies last.
The assortment changes regularly and can include food, kitchenware, furniture, tools, clothing, garden products, holiday decorations, toys, and household merchandise.
A large share of ALDI’s assortment is sold under exclusive or private-label brands.
This approach allows the company to control product selection, pricing, and sourcing more directly than retailers carrying a larger proportion of national brands.
ALDI offers grocery delivery through third-party partners in participating markets.
Current ALDI support information identifies Instacart, DoorDash, and Uber Eats as delivery partners depending on how the order is placed.
Participating ALDI stores offer curbside grocery pickup.
Customers place an order online, arrive at the selected location, check in, and an employee brings the groceries to the designated pickup area.
The ALDI mobile app allows customers to browse and order groceries in participating areas.
A free ALDI online account is required for online ordering.
ALDI offers its Twice as Nice Guarantee on eligible in-store food products.
For qualifying purchases, customers may receive both a replacement and a refund when dissatisfied with the product, subject to the program’s conditions.
Customers returning an eligible in-store purchase should generally bring the product and receipt to the store.
A receipt is required for a refund to the original payment method. Without a receipt, ALDI generally provides an ALDI Merchandise Credit gift card based on the current retail price.
ALDI’s support model differs from many major retailers because the company intentionally does not publish direct telephone numbers for individual stores and does not maintain one prominently advertised universal consumer call center.
ALDI does not currently publish a dedicated corporate headquarters phone number on its primary U.S. Contact Us pages.
No separately verified current public headquarters switchboard number is prominently published.
Not publicly listed as a general customer-service channel.
No universal corporate phone number is currently promoted for public consumer use.
ALDI does not publish one nationwide general Customer Service phone number for ordinary customer complaints.
Use the online ALDI Customer Support system.
No universal general support number is publicly listed.
Support is primarily handled through:
ALDI intentionally does not publish direct public telephone numbers for individual stores.
The company explains that employees are kept focused on in-store operations rather than staffing store telephone lines.
888-246-7822
This number applies to ALDI orders fulfilled through Instacart, including qualifying orders placed through ALDI’s own online ordering experience.
help@instacart.com
855-222-8111
Orders placed through DoorDash are supported directly by DoorDash.
Uber Eats manages customer support for ALDI orders placed through its platform.
Customers should use the Uber Eats Help system.
Certain ALDI product Safety Data Sheets identify:
1-800-424-9300
as the CHEMTREC emergency number for qualifying chemical-product incidents.
This should not be treated as an ordinary ALDI Customer Service number.
Some current ALDI product Safety Data Sheets identify:
1-800-776-6702
for product-related information during stated weekday hours.
This is product-specific support information and should not be presented as ALDI’s universal corporate Customer Service number.
ALDI does not publish one consumer Sales Department number.
Customers purchase merchandise directly through stores and supported online ordering platforms.
ALDI does not maintain one nationwide public Billing Department telephone number.
In-store payment issues should be handled through the store or ALDI support, while online-order billing issues are generally handled by the third-party fulfillment provider.
ALDI operates multiple regional and divisional offices.
Telephone contacts differ according to function and territory.
For ALDI real estate development involving Columbus, Dayton, Cincinnati, and Northern Ohio:
937-688-9015
Current official contact:
Russ White
This is a regional real estate/development contact, not ALDI’s headquarters number.
878-425-6565
Current official contact:
Rory Garr
This contact covers qualifying southeastern Ohio counties.
ALDI store phone numbers are generally not made public.
Customers should use ALDI’s Store Locator rather than attempting to call individual stores.
ALDI operates internationally through separate country organizations.
There is no single worldwide consumer-support telephone number for all ALDI countries.
ALDI does not publish a general corporate after-hours Customer Service number.
For immediate medical, police, fire, or other emergencies at a store, customers should contact local emergency services.
Not applicable.
ALDI U.S. is privately held and does not operate a conventional public shareholder Investor Relations department.
ALDI does not prominently publish one universal press phone number for all media inquiries on its consumer support pages.
Current journalists should use ALDI U.S. corporate newsroom contacts associated with the relevant announcement.
ALDI does not publish one universal HR telephone number for all applicants.
Careers:
Not applicable.
ALDI is a grocery retailer and does not operate a conventional reservation business.
ALDI’s service model is unusual because individual stores do not maintain publicly accessible phone numbers. ALDI states that this helps store employees remain focused on serving customers and keeping operating costs low. If your issue involves an in-store purchase, the most direct way to speak with a person is usually to return to the store and ask for a store associate or manager. Bring the product, receipt, transaction date, and any relevant packaging or photographs.
For general corporate or account assistance, use ALDI’s official Customer Support and Contact Us forms. If your complaint involves an online order, contact the company that fulfilled it. Instacart support is available at 888-246-7822, DoorDash at 855-222-8111, and Uber Eats through its own Help Center. ALDI specifically states that the fulfillment provider handles missing items, substitutions, damaged groceries, refunds, credits, delivery problems, and similar online-order concerns.
ALDI U.S. corporate operations are based in Illinois.
The current principal corporate address is:
ALDI Inc.
1200 N. Kirk Road
Batavia, IL 60510
United States
Current ALDI career postings continue to show this address for corporate functions including procurement, buying, finance, and warehouse operations.
ALDI Inc.
1200 N. Kirk Road
Batavia, IL 60510
United States
This should be used as the primary U.S. headquarters address rather than Ohio addresses associated with regional operations.
ALDI also maintains major corporate functions at:
1245 Corporate Boulevard
Aurora, IL 60505
Current career listings show legal, compliance, technology governance, and related functions at this location.
ALDI has a substantial presence in Ohio but does not maintain its main U.S. headquarters there.
Current career information identifies an operational location at:
1319 W. 130th Street
Hinckley, OH 44233
ALDI also operates warehouse and distribution functions elsewhere in Ohio, including Springfield.
ALDI’s official real estate directory separately identifies contacts for:
Columbus
Dayton
Cincinnati
Northern Ohio
and a separate contact for qualifying counties in southeastern Ohio.
ALDI announced plans in January 2026 to open more than 180 stores during 2026.
By the end of 2026, it expects to operate nearly:
2,800 U.S. stores
The company has a longer-term goal of approximately:
3,200 stores by the end of 2028.
ALDI reported that approximately 17 million new customers visited its stores during 2025.
The company also stated that approximately one in three U.S. households shopped at ALDI during the year.
Customers who have a complaint involving an ALDI product, return, store employee, checkout transaction, product quality, online order, curbside pickup, delivery, store condition, or another service should first identify whether the problem originated in a physical ALDI store or through an online fulfillment provider. Keep the receipt, store address, purchase date, product packaging, lot or UPC information where relevant, photographs, and screenshots of any online order. The correct complaint process differs substantially between in-store and delivery purchases.
For an issue involving an in-store purchase or store experience, return to the ALDI location and ask to speak with the manager on duty. Explain what happened, provide the purchase date, receipt, product information, and any supporting photographs, and clearly state the resolution you are requesting. ALDI does not publish direct store telephone numbers, so in-person communication is generally the most direct route for location-specific complaints. Product refunds and eligible Twice as Nice Guarantee claims should also begin at the store. Keep the receipt and any documents issued after the complaint.
If store management cannot resolve the issue, submit a complaint through ALDI’s official Customer Support and Contact Us system. Provide the store location, transaction date, product details, receipt information, and a concise chronological description of the complaint. Mention the steps already taken with the store and explain what remains unresolved. Attach photographs or supporting information where the form allows it, but avoid submitting unnecessary sensitive payment information. Keep a screenshot or confirmation of the submission and retain any case information ALDI provides.
If the complaint involves grocery delivery or curbside ordering, determine which company fulfilled the order. ALDI states that Instacart, DoorDash, or Uber Eats is responsible for order-specific support, including missing or incorrect items, substitutions, damaged products, delivery issues, refunds, credits, and shopper communication. Instacart can be reached at 888-246-7822, while DoorDash publishes 855-222-8111 for support. Provide the order number, delivery date, receipt, photographs, and details of any missing or damaged items. Save copies of the support response and refund confirmation.
For a serious unresolved corporate complaint, written correspondence may be directed to ALDI Inc., 1200 N. Kirk Road, Batavia, IL 60510, United States. Include your full contact information, store location, date of purchase or incident, previous complaint details, and a clear explanation of the resolution you are requesting. Attach copies rather than originals of receipts, photographs, product labels, or correspondence. Do not include full payment-card information, account passwords, or other unnecessary sensitive information. Keep a copy of everything sent and proof of delivery where available.
If a serious complaint remains unresolved, the appropriate external process depends on the issue. Food safety or contamination concerns may involve a local or state health department, USDA, or FDA depending on the product, while consumer-protection matters can involve a state Attorney General or other consumer agency. Payment disputes involving an online order may need to be addressed through the delivery platform or financial institution. Product-safety issues can fall under different regulators depending on the type of product. Keep receipts, photographs, product packaging, support case numbers, and all correspondence before escalating externally.
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