Safelite Headquarters & Corporate Office

About Safelite

Safelite Group, Inc. is the largest auto glass repair and replacement company in the United States — a Columbus, Ohio-based vehicle glass specialist serving over 7 million customers annually through a nationwide network of more than 850 shop locations and MobileGlassShops operating in all 50 states. Founded in 1947 in Wichita, Kansas as a single auto glass shop, Safelite has grown over 78 years into an essential automotive services powerhouse with two core business divisions: Safelite AutoGlass (consumer auto glass repair, replacement, and ADAS recalibration) and Safelite Solutions (insurance claims management and national network fulfillment for insurance carriers). Safelite is a wholly owned subsidiary of Belron International — the Brussels-based global vehicle glass giant operating in 35+ countries under brands including Carglass, Autoglass, and O’Brien.

Safelite is led by President and CEO Renee Cacchillo, who succeeded longtime CEO Tom Feeney in December 2021. Under Cacchillo’s leadership, Safelite has continued its technology-driven growth strategy — expanding ADAS (Advanced Driver Assistance Systems) recalibration services, growing its insurance carrier partnerships, and investing heavily in mobile service capabilities. Safelite generated approximately $3.3 billion in annual revenue and employs approximately 15,000+ associates across its shop, mobile, and corporate operations.

Quick Information

Industry

Automotive Glass Repair & Replacement, ADAS Recalibration & Insurance Claims Management

Founded

1947, Wichita, Kansas

Parent Company

Belron International (Brussels, Belgium)

President & CEO

Renee Cacchillo (since December 2021)

Number of Locations

850+ shop locations + MobileGlassShops in all 50 states

Number of Employees

15,000+ associates

Annual Revenue

Approximately $3.3 billion

Website

www.safelite.com

Products & Services

Safelite delivers a comprehensive vehicle glass and advanced safety systems service ecosystem for individual consumers and insurance carriers:

• Windshield Repair — chip and crack repair for minor windshield damage; completed in as little as 30 minutes; nationally warranted
• Windshield Replacement — full windshield replacement using OEM-quality glass; in-shop and mobile service options; insurance-approved at all locations
• Side & Rear Glass Replacement — door glass, quarter glass, back glass, and sunroof replacement
• ADAS Recalibration — Advanced Driver Assistance Systems recalibration after windshield replacement; ensuring forward-facing cameras, lane departure warning, automatic braking, and other safety systems function correctly; Safelite is the industry leader in ADAS recalibration
• MobileGlassShop — Safelite’s mobile van technicians who come to the customer’s home, workplace, or any location for windshield repair and replacement
• Safelite Solutions — B2B insurance claims management division; providing a national network of glass fulfillment for insurance carriers, fleet operators, and auto dealers
• National Warranty — Safelite’s lifetime warranty on all workmanship and materials; valid at any Safelite location nationwide

Corporate Phone Numbers

Main Customer Service Number (24/7)

1-800-800-2727 — primary Safelite customer service number for scheduling, quotes, appointments, and general inquiries. Available 24 hours a day, 7 days a week. (Text preferred for this number.)

Schedule / Quote Customer Service Number

1-888-892-2342 — dedicated Safelite line for scheduling an appointment or getting a quote. Available 24/7.

Update An Appointment

1-877-865-5629 — dedicated Safelite line for updating or modifying an existing appointment.

Warranty Inquiries

1-877-419-3521 — dedicated Safelite warranty questions and warranty claims line.

Warranty Inquiries Alternate

1-877-865-5610 — alternate warranty inquiry line.

Corporate Headquarters Main Line

(888) 843-2798 — Safelite Group corporate headquarters main line at 7400 Safelite Way, Columbus, Ohio 43235. Available Monday–Friday 9:00 AM to 5:00 PM ET.

Media Relations

mediarelations@safelite.com — Safelite media and press inquiries email.

How to Reach a Real Person

Call 1-800-800-2727 (available 24/7) or 1-888-892-2342 to reach a live Safelite customer service agent. When the automated system answers, press 0 or say “representative” to connect with a live agent directly. For warranty-specific issues, call the dedicated warranty line at 1-877-419-3521 to reach the warranty team directly. For fastest service, have your appointment confirmation number, vehicle information (year, make, model), and a description of your issue ready before calling.

For written support, email customer.care@safelite.com or onlinehelp@safelite.com, or submit the online contact form at safelite.com/contact-us. Safelite responds to customer messages through its @Safelite account on X (Twitter) and its official Facebook page. For media inquiries, email mediarelations@safelite.com.

Headquarters & Corporate Office Address

Safelite Group has been headquartered in Columbus, Ohio since the 1980s — when Belron International established Columbus as the operational nerve center of its North American vehicle glass operations. The current headquarters at 7400 Safelite Way — a street named for the company itself — is located in the northwest Columbus suburb near the Sawmill Road corridor in Dublin/Columbus, housing President and CEO Renee Cacchillo, the full Safelite executive leadership team, and all corporate support functions including operations, technology, finance, legal, HR, marketing, and the Safelite Solutions insurance claims management division. The Safelite campus previously carried the address 2400 Farmers Drive before the street was renamed Safelite Way in recognition of the company’s decades-long presence. Safelite also maintains a secondary Columbus office at 2231 Schrock Road and an operations center in Chandler, Arizona.

Safelite Group, Inc. — Corporate Headquarters

7400 Safelite Way
Columbus, Ohio 43235
United States
Phone: (888) 843-2798

Safelite — Columbus Secondary Office

2231 Schrock Road
Columbus, Ohio 43229
United States

Safelite — Chandler, AZ Operations Center

2080 West Chandler Boulevard
Chandler, Arizona 85224
United States

Safelite — Corporate Mailing Address

Safelite Group, Inc.
P.O. Box 182000
Columbus, Ohio 43218
United States

Belron International — Parent Company

Brussels, Belgium

For all formal written customer complaints and corporate correspondence, write to Safelite Group, Inc., 7400 Safelite Way, Columbus, Ohio 43235, Attn: Customer Relations — or mail to P.O. Box 182000, Columbus, Ohio 43218. Include your full name, appointment confirmation number, vehicle information, service location, date of service, a detailed description of your complaint, all prior contacts made, and the specific resolution you are requesting.

How to File a Complaint Against Safelite

Contact the technician or service location directly — for workmanship issues, vehicle damage, or installation quality concerns; fastest resolution at the branch level

Call 1-800-800-2727 — main customer service number, available 24/7; ask for a formal case reference number

Email customer.care@safelite.com — include your appointment confirmation number, vehicle details, service date, and full description of your complaint

Submit the online contact form at safelite.com/contact-us — include your appointment details and a detailed description of your issue

Request supervisor escalation — ask to be connected to a supervisor or Customer Relations manager if your first contact cannot resolve the issue

Write to corporate headquarters — Safelite Group, Inc., 7400 Safelite Way, Columbus, OH 43235, Attn: Customer Relations

File a BBB complaint at www.bbb.org — Safelite is listed with the BBB’s Columbus, Ohio chapter

Contact your state Attorney General — for consumer protection complaints involving deceptive pricing, warranty violations, or vehicle damage disputes

File a claim in small claims court — for unresolved vehicle damage claims resulting from Safelite service; bring all documentation, photos, and prior complaint records