Scheels All Sports Headquarters & Corporate Office

About SCHEELS All Sports

SCHEELS traces its history to 1902, when Frederick A. Scheel used money earned from a potato harvest as the down payment for a small hardware and general merchandise store in Sabin, Minnesota. Over the following decades, the family business expanded into nearby communities and gradually moved beyond its traditional hardware roots. Sporting goods became increasingly important to the company, athletic shoes and apparel were added in the 1970s, and the first SCHEELS All Sports Superstore opened in Grand Forks, North Dakota, in 1989. The company has since developed into one of the largest specialty sporting-goods retailers in the United States.

Today, SCHEELS operates large-format destination stores offering sporting goods, outdoor equipment, apparel, footwear, hunting and fishing products, fitness equipment, golf products, bicycles, team sports merchandise, lifestyle products, and specialty services. Many larger stores also include attractions such as Ferris wheels, aquariums, arcade games, cafés, and specialty shops. SCHEELS currently describes itself as operating more than 30 stores nationwide and employing more than 12,000 employee-owners.

SCHEELS remains a privately held company and is 100% employee-owned through an Employee Stock Ownership Plan, or ESOP. This is important because SCHEELS is not owned by a publicly traded retail parent company or private-equity group. Its employees collectively participate in ownership of the business. The company continues to maintain its corporate operations in Fargo, North Dakota, while expanding its destination-store model across additional U.S. markets.

SCHEELS All Sports Headquarters & Corporate Office Address

Current Headquarters

SCHEELS All Sports, Inc.
4550 15th Avenue South
Fargo, ND 58103
United States

SCHEELS has long identified Fargo, North Dakota, as the location of its corporate offices. Corporate materials have specifically identified 4550 15th Avenue South as the SCHEELS Corporate Office and Corporate Marketing Office. Current SCHEELS materials continue to identify Fargo as the company’s corporate base.

Corporate Office

4550 15th Avenue South
Fargo, ND 58103
United States

The corporate headquarters and primary corporate office are associated with the same Fargo location. Company-level administration, leadership, marketing, merchandising, expansion planning, and other central functions are handled through the Fargo organization.

Mailing Address

SCHEELS does not prominently publish a separate general corporate mailing address on its current customer Help Center. For routine customer matters, online orders, returns, and product issues, customers should use SCHEELS Customer Experience channels instead of mailing a complaint directly to the corporate office.

Other Important Address

For store-specific matters, SCHEELS generally directs customers to the individual store involved. Because each location has local management and community responsibilities, complaints concerning an in-store purchase, service shop, employee interaction, or store event are usually better addressed to that store first.

Quick Information

Corporate Phone Number

701-232-3665

This number is associated with the SCHEELS Corporate Office in Fargo. For routine online-order support, SCHEELS publishes a separate Customer Experience number.

Customer Service Number

701-670-8388

SCHEELS officially lists this number for online-order customer service, calls, and text assistance.

Corporate Office Address

4550 15th Avenue South, Fargo, ND 58103, United States

Headquarters Address

4550 15th Avenue South, Fargo, ND 58103, United States

Email

SCHEELS directs customers to its Help Center and official contact forms. Its Help Center also publishes a customer-service email contact rather than presenting one universal corporate executive email.

Industry

Sporting goods retail, outdoor recreation, apparel, footwear, fitness, hunting, fishing, and specialty retail.

Founded

1902

SCHEELS began as a hardware and general merchandise business before transitioning into the sporting-goods retailer known today.

Number of Employees

SCHEELS reports more than 12,000 employee-owners.

Number of Stores

SCHEELS reports 30+ stores nationwide.

Corporate Office Hours

A universal public walk-in schedule for the corporate headquarters is not prominently published. Customer Experience availability should be checked through the current SCHEELS Help Center.

Website

https://www.scheels.com/

Careers Page

https://www.scheels.com/careers/

SCHEELS Products & Services

Sporting Goods

SCHEELS sells equipment for team sports, individual sports, athletics, training, and recreation. Customers can shop products for baseball, basketball, football, soccer, hockey, racquet sports, and many other activities.

Hunting and Shooting Products

SCHEELS carries hunting gear, apparel, optics, accessories, and related outdoor products. Some regulated products and services are handled at individual stores under applicable federal, state, and local requirements.

Fishing Equipment

Fishing departments offer rods, reels, tackle, electronics, apparel, and accessories for freshwater and other fishing activities. Many locations also employ specialists who can help customers select equipment for local conditions.

Camping and Outdoor Gear

SCHEELS sells tents, sleeping systems, backpacks, coolers, outdoor cooking equipment, hiking products, and other gear designed for camping and outdoor recreation.

Athletic and Lifestyle Apparel

Customers can shop athletic clothing, casual wear, sportswear, outerwear, and accessories from major national and specialty brands.

Footwear

SCHEELS sells running shoes, athletic footwear, casual shoes, outdoor footwear, boots, and sport-specific footwear. Store associates can also assist customers with product selection and fitting.

Golf Products and Fitting

Many SCHEELS locations sell golf clubs, balls, apparel, accessories, and training equipment. Select stores also provide professional club-fitting and related golf services.

Bike Services

Selected SCHEELS locations provide bicycle sales, maintenance, repairs, and tune-ups. Because services differ by location, customers should contact their local store before visiting.

Service Shops

Depending on location, SCHEELS service shops can provide skate sharpening, equipment maintenance, bike repair, golf fitting, and other specialty services.

Online Shopping

SCHEELS operates a national e-commerce platform where customers can purchase merchandise, manage eligible orders, track shipments, and access Customer Experience support.

SCHEELS Corporate Phone Numbers

Corporate Phone Number

701-232-3665

This number is associated with the SCHEELS Corporate Office in Fargo and is appropriate for corporate-level inquiries rather than routine online-order assistance.

Corporate Headquarters Number

701-232-3665

The Fargo Corporate Office and headquarters use the same publicly associated main number.

Customer Service Number

701-670-8388

SCHEELS currently publishes this number for online-order Customer Experience assistance. Customers can call or text this number for eligible order and service questions.

Customer Support Number

701-670-8388

This is the primary current support number published through the SCHEELS Help Center for online customers.

Accessibility Support Number

701-670-8388

SCHEELS directs customers experiencing accessibility difficulties to its Customer Service team, which can be reached through this number.

Store Phone Numbers

Varies by location

SCHEELS does not use one number for every retail store. Customers should use the store locator to obtain the direct number for the store where a purchase, service, return, or employee issue occurred.

Media / Press Number

A current universal corporate media number is not prominently published on the main SCHEELS customer website. Media inquiries should use the company’s current corporate communication channels rather than relying on older press-release numbers.

How to Reach a Real Person at SCHEELS

For an online order, shipping issue, return question, payment concern, or website purchase, start with 701-670-8388. SCHEELS identifies this as its Customer Experience phone and text number. Have your order number, customer name, email address, product information, shipping details, and a brief description of the issue ready so the representative can locate the transaction quickly.

For an in-store issue, call the specific SCHEELS location involved instead of starting with corporate headquarters. Store management is normally best positioned to review receipts, employee interactions, service-shop work, local inventory, and location-specific policies. If the local store cannot resolve the issue, ask for the matter to be escalated to a store leader or appropriate regional or corporate contact.

Corporate headquarters should generally be used for matters requiring company-level review after normal customer-service or store-management channels have been exhausted.

How to File a Complaint Against SCHEELS

Complaints may involve online orders, returns, refunds, damaged merchandise, store service, employee conduct, accessibility, service-shop work, or other retail issues. Before escalating, gather your receipt, order confirmation, photographs, emails, tracking information, product details, store location, employee names if known, and a clear timeline of the problem.

Step 1: Contact Customer Service

For online purchases, contact SCHEELS Customer Experience at 701-670-8388. Explain the problem clearly and provide the order number and relevant documentation. Request confirmation of the action being taken.

Step 2: Contact the Relevant Department

If the complaint involves a particular store or service shop, contact that location directly. A local manager can often resolve problems involving inventory, returns, equipment service, or an in-store experience more quickly than corporate staff.

Step 3: Request Supervisor or Management Review

If the first representative cannot resolve the issue, ask for a supervisor, store leader, or Customer Experience manager. Explain the resolution already offered and why further review is required.

Step 4: Use the Company’s Written Complaint Channel

Submit the issue through the SCHEELS Help Center or customer feedback process. Written complaints should include order numbers, dates, store details, supporting evidence, and the exact resolution requested.

Step 5: Contact Corporate Headquarters

If normal customer-service and store-management routes fail, escalate the complaint to the SCHEELS Corporate Office in Fargo. Corporate escalation is most appropriate when a problem has already been reviewed locally.

Step 6: Use the Specialized Complaint or Dispute Department

Accessibility concerns should be reported through SCHEELS’ accessibility contact process. Other specialized concerns should be directed to the relevant corporate department when one exists.

Step 7: File With the Appropriate Regulator

Depending on the issue, customers may contact the Federal Trade Commission, their state attorney general, or another regulator responsible for retail, advertising, privacy, or consumer-protection matters.

Step 8: Use Consumer Protection or Financial Dispute Options

A consumer may also dispute an eligible charge through their card issuer or seek assistance from state consumer-protection agencies when a billing or merchandise dispute remains unresolved. Customers should retain records showing that they first attempted to resolve the matter directly with SCHEELS.

Step 9: Consider Formal Legal or Arbitration Procedures

For significant unresolved disputes, review SCHEELS’ current website terms, purchase conditions, warranty terms, and applicable state law before pursuing arbitration or legal proceedings