State Employees Credit Union Headquarters & Corporate Office

About State Employees’ Credit Union

State Employees’ Credit Union, commonly known as SECU, is a North Carolina-based, member-owned, not-for-profit financial cooperative. SECU was founded in Raleigh on June 4, 1937, with only 17 members and $437 in deposits. Its original purpose was to provide affordable financial services to employees of the State of North Carolina. Over the decades, eligibility expanded to include many public employees, qualifying family members, and other eligible groups while the organization remained focused on its cooperative “People Helping People®” philosophy.

SECU is now one of the largest credit unions in the United States. Current 2026 information shows approximately $60 billion in assets, 3 million member-owners, 275 branch locations, and more than 1,000 CashPoints ATMs across North Carolina. It offers checking and savings accounts, mortgages, auto and personal loans, credit cards, digital banking, insurance services, investments, retirement planning, trust services, financial education, and other member-focused financial products.

SECU remains a member-owned cooperative rather than a publicly traded bank. Its current President and CEO is Leigh Brady, who has spent decades with the organization and became CEO in 2023. SECU passed the three-million-member milestone in July 2026 and continues to operate a statewide branch and digital-service network while investing in technology, member service, and community programs through the SECU Foundation.

State Employees’ Credit Union Headquarters & Corporate Office Address

Current Headquarters

State Employees’ Credit Union
119 N. Salisbury Street
Raleigh, NC 27603
United States

SECU uses 119 N. Salisbury Street in Raleigh for corporate-secretary and overnight corporate correspondence, and the address is also an active SECU location.

Corporate Office

State Employees’ Credit Union
119 N. Salisbury Street
Raleigh, NC 27603

This Raleigh address is associated with SECU’s central corporate and governance functions.

Mailing Address

State Employees’ Credit Union
P.O. Box 27665
Raleigh, NC 27611

This mailing address is used for certain corporate-secretary and governance communications.

Other Important Address

For general 24/7 Member Services correspondence

State Employees’ Credit Union Member Services
P.O. Box 27963
Raleigh, NC 27611-6807.

Quick Information

Corporate Phone Number

919-839-5300

This is the published phone number for SECU’s 119 N. Salisbury Street location in Raleigh.

Customer Service Number

888-732-8562

SECU’s Member Services Support line operates 24 hours a day, 7 days a week.

Corporate Office Address

119 N. Salisbury Street, Raleigh, NC 27603

Headquarters Address

119 N. Salisbury Street, Raleigh, NC 27603

Email

info@ncsecu.org

SECU also encourages members to use secure messaging through Member Access for account-related communication.

Industry

Credit Union, Banking, Lending, Financial Services, Insurance, Investments and Financial Planning

Founded

1937

Number of Employees

SECU reported 8,000+ employees in its 2025 annual report.

Number of Members / Assets / Branches

3 million members
Approximately $60 billion in assets
275 branch locations
1,000+ ATMs.

Corporate Office Hours

Most SECU branches operate

Monday to Friday: 8:30 AM to 5:30 PM ET

Member Services Support is available 24/7.

Website

https://www.ncsecu.org/

Careers Page

https://www.ncsecu.org/about-us/careers

State Employees’ Credit Union Products & Services

Checking Accounts

SECU offers checking accounts for everyday spending, deposits, withdrawals, bill payments, debit-card purchases, direct deposit, and digital banking. Members can manage qualifying checking accounts through branches, Member Access, the SECU Mobile App, ATMs, and phone services.

Savings Accounts

SECU provides share and savings accounts designed for short-term savings, emergency reserves, youth savings, and longer-term financial goals. Because SECU is a cooperative, maintaining the required share account is also part of establishing membership.

Money Market Accounts

Money market accounts provide members with an additional savings option for larger cash balances. They are designed to offer convenient access while earning dividends according to SECU’s current account terms and rates.

Certificates

SECU offers share-term certificates for members who want to earn a fixed or defined dividend rate over a specified term. These products are commonly used by members who do not need immediate access to the deposited funds.

Auto Loans

SECU provides financing for new and used vehicles. Members can apply for auto loans through digital channels, by phone, or at branches, subject to credit approval and current lending terms.

Personal Loans

Personal lending products are available for members who need funds for qualifying household expenses, emergencies, consolidation, or other personal needs. SECU emphasizes individual underwriting and member-focused lending review rather than relying solely on automated denial decisions.

Mortgage Loans

SECU offers first mortgages, refinancing, adjustable-rate and fixed-rate options, home equity products, and related home-financing services. SECU has become one of North Carolina’s largest mortgage lenders and supports members through application, closing, and servicing.

Home Equity Loans and HELOCs

Homeowners can use qualifying home equity to borrow for renovations, large expenses, debt consolidation, or other needs. Available products include traditional home equity loans and home equity lines of credit.

Credit Cards

SECU offers Visa credit cards including rewards-based products. Members can apply online, over the phone, or through a local branch and can manage payments and transaction disputes through Member Access or Member Services.

Debit Cards

SECU debit cards provide direct access to checking funds for purchases and ATM transactions. Members can use Card Lock, report lost or stolen cards, and manage eligible card services digitally or through Member Services.

Member Access

Member Access is SECU’s digital banking platform for balances, transfers, statements, secure messaging, card management, BillPay, and other account services. The platform works through web browsers and integrates with the SECU Mobile App.

SECU Mobile App

The SECU Mobile App allows members to access accounts, transfer money, deposit eligible checks, manage cards, view statements, send secure messages, and use many of the same tools available in Member Access.

ASK SECU

ASK SECU is SECU’s automated telephone banking service available 24/7. Members can check balances, review recent transactions, confirm loan payments, transfer funds, and access other account information by phone.

Insurance Services

SECU Insurance Services helps members evaluate insurance needs and access qualifying insurance products. Current service areas can include auto, homeowners, life, and other personal insurance coverage through approved providers.

Financial Advisory Services

Financial Advisory Services supports members with retirement planning, education planning, financial goals, investment considerations, and insurance needs. The dedicated Financial Advisory Services Contact Center provides extended service hours.

Investment Services

Credit Union Investment Services and SECU Brokerage Services provide qualifying members with investment-advisory and brokerage products. Investments are separate from credit-union deposits and are not NCUA-insured.

Trust and Estate Services

SECU provides access to trust and estate planning services designed to help members manage assets, beneficiary arrangements, estate planning, and long-term family financial needs.

Safe Deposit Boxes

Safe deposit boxes are available at many SECU branches, subject to local availability. Members can use them to store important documents and other valuables.

Financial Education

SECU provides financial education to members and communities through seminars, educational resources, youth programs, and other outreach. The organization held more than 1,400 financial-education sessions during its 2025 reporting period.

State Employees’ Credit Union Corporate Phone Numbers

Corporate Phone Number

919-839-5300

Corporate Headquarters Number

919-839-5300

Headquarters Number

919-839-5300

Corporate Office Number

919-839-5300

Customer Service Number

888-732-8562

Customer Support Number

888-732-8562

Available 24/7.

Toll-Free Number

888-732-8562

Automated Phone Banking

800-ASK-SECU

ASK SECU is available 24 hours a day, seven days a week.

Financial Advisory Services Number

833-599-7328.

Lending Contact Center

844-296-4831

Current published hours extend from 8:00 AM to 9:00 PM ET.

Insurance Services Number

833-599-7328

Fraud Number

888-732-8562

Members should use this number immediately for suspected fraudulent account activity.

Lost or Stolen Credit Card Number

888-732-8562.

Lost or Stolen Debit Card Number

888-732-8562.

Account Verification Number

800-732-8243

Alternative

919-839-5434.

Investment Services Number

800-451-5467.

Sales Number

SECU does not operate a traditional commercial sales department.

Members should use their local branch, Member Services, or the relevant product contact center.

Billing Number

There is no separate universal billing department number.

For loans, cards, deposits, or other member-account issues, use

888-732-8562

Regional Office Number

SECU does not publish one universal regional-office number.

Individual branches have their own local numbers.

Branch Office Number

Use SECU’s official branch locator to find a specific branch phone number.

International Number

No separate universal international member-service line is prominently published.

Emergency / After-Hours Number

888-732-8562

SECU Member Services operates 24/7.

Investor Relations Number

Not applicable.

SECU is member-owned and not publicly traded.

Media / Press Number

Current media contacts vary by release and department.

A general publicly promoted media switchboard is not prominently listed.

Human Resources Number

No universal public HR number is prominently published.

Use the official SECU careers resources for employment matters.

Reservations / Booking Number

Not applicable.

How to Reach a Real Person at State Employees’ Credit Union

The best first number for most SECU issues is 888-732-8562. This 24/7 Member Services Support line can assist with account access, deposits, card concerns, transfers, fraud, lost or stolen cards, general banking questions, and routing to more specialized departments. Members should have identification information, the affected account type, transaction date, relevant amount, and any existing case information available before calling.

For lending questions, call the Lending Contact Center at 844-296-4831. Financial planning and insurance inquiries can use 833-599-7328. If the issue involves a mortgage servicing error, credit reporting dispute, bankruptcy, or other specialized servicing matter, SECU publishes dedicated written channels on its Contact Us page and these should be used when the issue requires a formal record.

Members who prefer in-person assistance can visit any of SECU’s 275 branches across North Carolina. Branches typically operate Monday through Friday from 8:30 AM to 5:30 PM ET, and the local branch can often resolve identity verification, lending, cash, account, card, and membership issues that are difficult to complete by phone.

How to File a Complaint Against State Employees’ Credit Union

SECU complaints can involve account servicing, unauthorized transactions, card disputes, loan decisions, mortgage servicing, fees, credit reporting, fraud, investments, insurance, branch service, or other financial matters. Before escalating, gather account statements, transaction dates, receipts, loan documents, correspondence, screenshots, case numbers, and the names or locations of employees previously contacted.

Step 1: Contact Customer Service

Call 888-732-8562 and explain the complaint to Member Services Support. Provide the affected account type, transaction or loan details, dates, and the resolution you are seeking. Ask the representative to document the issue and confirm whether a case, dispute, or service request has been created. SECU also allows members to send secure messages through Member Access, which can provide a useful written record.

Step 2: Contact the Relevant Department

Use the specialized department connected to the complaint. Lending complaints can use 844-296-4831, investment matters can use 800-451-5467, financial-advisory and insurance concerns can use 833-599-7328, while mortgage servicing errors and credit-report disputes should follow SECU’s published written procedures. Sending the complaint to the correct department generally makes it easier for SECU to review the specific records involved.

Step 3: Request Supervisor or Management Review

If the first representative cannot resolve the issue, request escalation to a supervisor, branch manager, lending officer, servicing manager, or other appropriate decision-maker. Give the reviewer the existing case details and a short chronology of what happened. For a branch complaint, contacting the branch manager directly can be especially effective because the manager can review local transactions and employee interactions.

Step 4: Use the Company’s Written Complaint Channel

SECU explicitly invites members to submit suggestions or complaints by secure message, while non-members can email info@ncsecu.org. A written complaint should state the account or service involved, important dates, previous support contacts, what you believe went wrong, and the remedy requested. Do not send passwords, full card numbers, or other unnecessary sensitive credentials through ordinary email.

Step 5: Contact Corporate Headquarters

For a serious unresolved complaint, send written correspondence to State Employees’ Credit Union, 119 N. Salisbury Street, Raleigh, NC 27603, or use the applicable corporate mailing address. Include copies of supporting records and reference earlier case numbers. A written corporate escalation is most useful when the problem has already been reviewed by Member Services and the relevant department.

Step 6: Use the Specialized Complaint or Dispute Department

For disputes involving online services, SECU’s current agreement provides a formal Claim Notice address at Attn: CLAIM NOTICE, P.O. Box 28327, Raleigh, NC 27611 and requires a reasonable opportunity to resolve the claim before certain arbitration or court proceedings. Credit-report, mortgage-servicing, bankruptcy, card, and investment complaints can also have separate written channels, so use the process matching the dispute.

Step 7: File With the Appropriate Regulator

If SECU does not adequately resolve the complaint, the organization itself points members to the North Carolina Credit Union Division or the Consumer Financial Protection Bureau. The proper regulator depends on whether the issue involves credit-union supervision, mortgages, lending, consumer accounts, debt servicing, or another regulated financial activity.

Step 8: Use Consumer Protection or Financial Dispute Options

Card-payment disputes, identity theft, credit reporting issues, and other financial complaints may also involve the card network, credit bureaus, identity-theft reporting systems, or appropriate state consumer-protection authorities. Preserve statements, dispute notices, credit reports, fraud reports, and SECU responses so that the external reviewer can understand the full history.

Step 9: Consider Formal Legal or Arbitration Procedures

If the dispute still cannot be resolved, review the agreement governing the specific account or digital service. SECU’s current Online Services Agreement contains an arbitration provision and requires a Claim Notice before initiating certain legal or arbitration proceedings. Because rights and deadlines depend on the agreement and dispute, consumers considering formal legal action may want independent legal advice before proceeding.